Bay Lakes Information Systems vs. Shiji Daylight PMS:
Which Is Right for You?

The Decision

Choosing a property management system (PMS) is critical for streamlining your hotel's operations, enhancing guest experiences, and boosting revenue. Bay Lakes Information Systems and Shiji Group both aim to fulfill these needs but differ significantly in maturity, features, and market presence. Your choice should hinge on your hotel's size, tech requirements, and the level of support you're seeking. Are you looking for a long-established, simple system or a modern, feature-rich platform?

Bay Lakes offers a legacy solution built from direct customer input, focusing on core property management needs. In contrast, Shiji Group provides a cloud-native system with extensive features and a global reach. Do you prioritize stability and familiarity or innovation and scalability?

Is Bay Lakes Information Systems or Shiji Group Better for Hotels?

Bay Lakes Information Systems has been around since 1984, emphasizing direct feedback from property managers to shape its offerings. However, it has zero reviews in the last six months and no recent user feedback, indicating limited current customer engagement. Its overall rating and user satisfaction are unquantified, making it difficult to assess its current performance.

Shiji Group, founded in 1998 and with over 3,000 employees, boasts 32 reviews with recent activity, and a high NPS score of 8.94/5. Its ease of use, customer support, and value ratings are all strong, with an overall score of approximately 75. This recent, active feedback suggests the system is evolving and well-supported. Given the lack of recent data and reviews, Bay Lakes' relevance today is uncertain, whereas Shiji’s current customer sentiment is clearly more reliable.

Is your hotel seeking a legacy provider with deep roots or a modern platform supported by active, recent user feedback?

Bay Lakes Information Systems vs Shiji Group: Which Should Your Hotel Choose?

If your hotel requires a straightforward, proven property management solution with a focus on core functionalities like reservations, check-ins, and tax filings, Bay Lakes might seem appealing. Its long history suggests reliability, albeit without recent validation from user reviews.

On the other hand, if your hotel needs a scalable, feature-rich platform that centralizes guest data, automates workflows, and integrates with numerous systems, Shiji Group is the stronger choice. Its extensive features—guest profiles, online check-in/out, digital registration, and more—make it suitable for a wide range of hotel types, especially larger or more tech-forward properties.

For hotels prioritizing modern interfaces, frequent updates, and active support, Shiji is the clear winner, while Bay Lakes may appeal to those who prefer a more traditional, simpler system with less complexity.

Is Bay Lakes Information Systems or Shiji Group Easier to Use?

User experience is vital for staff adoption and operational efficiency. Bay Lakes scores a 0/5 in ease of use, with no recent reviews or feedback available to gauge its interface or onboarding process. Its limited modern features suggest a potentially outdated or less intuitive system.

Shiji Group, rated at 4.63/5 in ease of use, is praised for its user-friendly interface, comprehensive training materials, and smooth onboarding. Reviewers highlight its intuitive design and accessible support, making daily operations easier for staff and reducing training time.

Edge: Shiji Group.

Which Has Better Features: Bay Lakes Information Systems or Shiji Group?

Bay Lakes offers core property management features but does not list any unique functionalities beyond basic reservation and point-of-sale systems. Its feature set appears minimal, limiting customization or automation options.

Shiji Group's platform includes 98 distinct features, covering guest profiles, multi-lingual support, online check-in/out, digital registration, integrated CRSs, automated reminders, guest messaging, housekeeping modules, rate management, and more. It also provides automation tools like real-time status updates, automated assignments, and integrated payment processing.

Edge: Shiji Group.

Which Has Better Customer Support: Bay Lakes Information Systems or Shiji Group?

Bay Lakes provides no recent data or reviews on support or onboarding, so its support quality remains unverified. The absence of recent feedback suggests it may not offer the same level of ongoing support or responsiveness as modern systems.

Shiji Group, rated at 4.53/5 for customer support, receives consistent praise for its responsive, professional assistance and comprehensive training materials. Multiple reviews mention its support team as a key factor in smooth implementation and ongoing operations.

Edge: Shiji Group.

Which Has More Integrations: Bay Lakes Information Systems or Shiji Group?

Bay Lakes reports zero verified integrations, indicating limited connectivity with other systems or third-party partners. This could restrict your ability to connect with POS, revenue management, or CRM platforms.

Shiji Group excels with 64 verified partners, including major players like SiteMinder, Revinate, Duetto, Amadeus, and Oaky. Its extensive integration ecosystem enables your hotel to connect various operational and marketing tools, streamlining workflows.

Edge: Shiji Group.

Which Do Hoteliers Rate Higher: Bay Lakes Information Systems or Shiji Group?

Given the lack of recent reviews and ratings for Bay Lakes, it’s impossible to gauge current user sentiment. Conversely, Shiji Group’s recent reviews and high NPS score indicate most hoteliers are satisfied, especially larger or tech-savvy properties.

Shiji’s user base includes luxury hotels, branded properties, and city center hotels, with many reviewers highlighting ease of use and support. Its recent reviews reinforce a high likelihood (90%) that hoteliers would recommend it.

Edge: Shiji Group.

How Much Do Bay Lakes Information Systems and Shiji Group Cost?

Bay Lakes does not list any pricing information, making it difficult to evaluate its affordability or value proposition. It may have custom quotes or require direct contact for pricing.

Shiji Group charges a base price of $1,200, with no mention of setup or implementation fees. Its subscription-based model suggests ongoing costs, but the platform’s extensive features may justify the investment for larger properties.

What Type of Hotel Should Use Bay Lakes Information Systems?

• Hotels that prefer a legacy provider with a long-standing presence in the industry.
• Small properties or independent hotels seeking basic PMS functionalities.
• Hotels with limited budgets and less complex operational needs.
• Teams that value familiarity over frequent updates or extensive integrations.

Not ideal if your hotel needs modern automation, extensive integrations, or scalable features.

What Type of Hotel Should Use Shiji Group?

• Hotels of all sizes, from boutique to large chains, seeking a scalable platform.
• Properties wanting a cloud-native, future-proof system with automation.
• Hotels requiring comprehensive integrations with third-party systems.
• Teams looking for a user-friendly, modern interface with robust support.

Not ideal if your hotel prefers on-premise systems or has very limited IT support capabilities.

Shiji Group vs Bay Lakes Information Systems: The Bottom Line for Hotels

The core difference lies in maturity and feature set: Bay Lakes offers a traditional, minimal system suited for basic needs, while Shiji provides a modern, comprehensive platform with advanced features.

If your hotel values long-term reliability, simplicity, and low upfront cost, Bay Lakes might suffice—but beware of its outdated data and limited recent support. For hotels aiming for operational efficiency, guest personalization, and future growth, Shiji’s extensive features, active support, and broad integrations make it the better choice.

Choose Bay Lakes if you want familiarity and simplicity, but for most modern hotels seeking a scalable, feature-rich solution, Shiji Group is the clear winner.