Benbria vs. Feedier vs. Service Metrics Group: Which is a Better Fit?

Compare Loop CXM (by Benbria) vs Feedier vs Service Metrics Group

Benbria

Loop CXM (by Benbria)

1 reviews
Feedier

Feedier

0 reviews
Service Metrics Group

Service Metrics Group

2 reviews

Compare Loop CXM (by Benbria) vs Feedier vs Service Metrics Group

Guest Surveys & Feedback vendor comparison between Loop CXM (by Benbria) vs Feedier vs Service Metrics Group. Find out which Guest Surveys & Feedback is right for you based on realtime data from 3 verified hotelier reviews across 2 countries.

Benbria

Benbria

Ranked 14 (out of 25)

4.5
1 reviews
View profile
Feedier

Feedier

Ranked 26 (out of 25)

N/A
0 reviews
View profile
Service Metrics Group

Service Metrics Group

Ranked 12 (out of 25)

5.0
2 reviews
View profile

Ratings Summary

HT Score

Loop CXM (by Benbria)

unranked HTScore Icon

Feedier

unranked HTScore Icon

Service Metrics Group

unranked HTScore Icon
Popularity

Loop CXM (by Benbria)

1 verified reviews

Feedier

0 verified reviews

Service Metrics Group

2 verified reviews
Likelihood to Recommend

Loop CXM (by Benbria)

90%

Feedier

0%

Service Metrics Group

100%
Ease of Use

Loop CXM (by Benbria)

4

Feedier

0

Service Metrics Group

5
ROI

Loop CXM (by Benbria)

4

Feedier

0

Service Metrics Group

5
Implementation

Loop CXM (by Benbria)

Not enough data available

Feedier

Not enough data available

Service Metrics Group

Not enough data available
Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Feedier

0

Verified Customer Support

Service Metrics Group

5

Verified Customer Support

Certificate of Excellence

Loop CXM (by Benbria)

Feedier

Service Metrics Group

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Loop CXM (by Benbria)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Feedier

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Service Metrics Group

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Benbria
vs.
Feedier
vs.
Service Metrics Group

Customers

Top 3 Segments

Loop CXM (by Benbria)

Resorts - 100%
Motels - 0%
Hostels - 0%

Feedier

Resorts - 0%
Motels - 0%
Hostels - 0%

Service Metrics Group

Other - 50%
Boutiques - 50%
Resorts - 0%
Featured clients
-
-
-

Fit Score for Your Property

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Pricing

Pricing Benchmark

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Feedier has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Loop CXM (by Benbria)

Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Feedier

Pricing Available By Request
Feedier has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Service Metrics Group

Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Benbria
vs.
Feedier
vs.
Service Metrics Group

What Customers Are Saying

Most Recent Review

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Feedier

Feedier doesn’t have any clients that have vouched for the product

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)
Most Positive Review

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Feedier

Feedier doesn’t have any clients that have vouched for the product

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)
Most Critical

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Feedier

Feedier doesn’t have any clients that have vouched for the product

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)
References
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General Info

Screenshots

Service Metrics Group doesn't have any screenshots

Integrations

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Event Management Software (3) Housekeeping Software (3)

Feedier

Feedier doesn't have any integrations

Service Metrics Group

Service Metrics Group doesn't have any integrations

Recent Company Updates
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Recent Articles

Feedier

Feedier doesn’t have any recent articles

Service Metrics Group

Service Metrics Group doesn’t have any recent articles