Compare Loop CXM (by Benbria) vs Helix by micrometrics

Benbria

Loop CXM (by Benbria)

1 reviews
MicroMetrics

Helix by micrometrics

2 reviews

Compare Loop CXM (by Benbria) vs Helix by micrometrics

Guest Surveys & Feedback vendor comparison between Loop CXM (by Benbria) vs Helix by micrometrics . Find out which Guest Surveys & Feedback is right for you based on realtime data from 3 verified hotelier reviews across 2 countries.

Benbria

Benbria

Ranked 14 (out of 25)

4.5
1 reviews
View profile
MicroMetrics

MicroMetrics

Ranked 11 (out of 25)

4.8
2 reviews
View profile

Ratings Summary

HT Score

Loop CXM (by Benbria)

unranked HTScore Icon

Helix by micrometrics

unranked HTScore Icon
Popularity

Loop CXM (by Benbria)

1 verified reviews

Helix by micrometrics

2 verified reviews
Likelihood to Recommend

Loop CXM (by Benbria)

90%

Helix by micrometrics

95%
Ease of Use

Loop CXM (by Benbria)

4

Helix by micrometrics

5
ROI

Loop CXM (by Benbria)

4

Helix by micrometrics

5
Implementation

Loop CXM (by Benbria)

Not enough data available

Helix by micrometrics

Not enough data available
Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Helix by micrometrics

4.8

Verified Customer Support

Certificate of Excellence

Loop CXM (by Benbria)

Helix by micrometrics

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Loop CXM (by Benbria)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Helix by micrometrics

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Benbria
vs.
MicroMetrics
vs.

Customers

Top 3 Segments

Loop CXM (by Benbria)

Resorts - 100%
Motels - 0%
Hostels - 0%

Helix by micrometrics

Other - 50%
Boutiques - 50%
Resorts - 0%
Featured clients
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-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

MicroMetrics has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Loop CXM (by Benbria)

Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Helix by micrometrics

Pricing Available By Request
MicroMetrics has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Benbria
vs.
MicroMetrics
vs.

What Customers Are Saying

Most Recent Review

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Helix by micrometrics

Outstanding Guest Engagement. We changed the rating level so we could increase the number of responses from 7 to 8.

General Manager from (United States)
Most Positive Review

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Helix by micrometrics

Outstanding Guest Engagement. We changed the rating level so we could increase the number of responses from 7 to 8.

General Manager from (United States)
Most Critical

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Helix by micrometrics

Outstanding Guest Engagement. We changed the rating level so we could increase the number of responses from 7 to 8.

General Manager from (United States)
References
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General Info

Screenshots
Integrations

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Event Management Software (3) Housekeeping Software (3)

Helix by micrometrics

Property Management Systems (1)
Recent Company Updates
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Recent Articles

Helix by micrometrics

MicroMetrics doesn’t have any recent articles