Compare Loop CXM (by Benbria) vs Medallia Agent Connect vs Trustpilot

Compare Loop CXM (by Benbria) vs Medallia Agent Connect vs Trustpilot

Guest Survey Software vendor comparison between Loop CXM (by Benbria) vs Medallia Agent Connect vs Trustpilot. Find out which Guest Survey Software is right for you based on realtime data from 1 verified hotelier reviews across 1 countries.

Ratings Summary

HT Score

Loop CXM (by Benbria)

unranked

Medallia Agent Connect

unranked

Trustpilot

unranked

Popularity

Loop CXM (by Benbria)

1 verified reviews

Medallia Agent Connect

0 verified reviews

Trustpilot

0 verified reviews

Likelihood to Recommend

Loop CXM (by Benbria)

90%

Medallia Agent Connect

0%

Trustpilot

0%

Ease of Use

Loop CXM (by Benbria)

4

Medallia Agent Connect

0

Trustpilot

0

ROI

Loop CXM (by Benbria)

4

Medallia Agent Connect

0

Trustpilot

0

Implementation

Loop CXM (by Benbria)

Not enough data available

Medallia Agent Connect

Not enough data available

Trustpilot

Not enough data available

Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Medallia Agent Connect

0

Verified Customer Support

Trustpilot

0

Verified Customer Support

Certificate of Excellence

Loop CXM (by Benbria)

Medallia Agent Connect

Trustpilot

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Loop CXM (by Benbria)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Medallia Agent Connect

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Trustpilot

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Benbria

vs.

Stella Connect by Stella Service

Stella Connect by Stella Service

vs.

Trustpilot

Trustpilot

Take recommendations quiz

Customers

Top 3 Segments

Loop CXM (by Benbria)

Resorts - 100%

Motels - 0%

Hostels - 0%

Medallia Agent Connect

Resorts - 0%

Motels - 0%

Hostels - 0%

Trustpilot

Resorts - 0%

Motels - 0%

Hostels - 0%

Featured clients

-

-

-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

What Customers Are Saying

Most Recent Review

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Medallia Agent Connect

Stella Connect by Stella Service doesn’t have any clients that have vouched for the product

Trustpilot

Trustpilot doesn’t have any clients that have vouched for the product

Most Positive Review

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Medallia Agent Connect

Stella Connect by Stella Service doesn’t have any clients that have vouched for the product

Trustpilot

Trustpilot doesn’t have any clients that have vouched for the product

Most Critical

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Medallia Agent Connect

Stella Connect by Stella Service doesn’t have any clients that have vouched for the product

Trustpilot

Trustpilot doesn’t have any clients that have vouched for the product

References

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-

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General Info

Screenshots

Trustpilot doesn't have any screenshots

Integrations

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Event Management Software (3) Housekeeping Software (3)

View all integrations (10)

Medallia Agent Connect

Stella Connect by Stella Service doesn't have any integrations

Trustpilot

Trustpilot doesn't have any integrations

Recent Company Updates

-

-

-

Recent Articles

Loop CXM (by Benbria)

Using Contactless Channels To Enter a New Era of Running a Hotel

4 Hotel Tech Tools for the Post-Pandemic Travel Surge

3 years ago

Medallia Agent Connect

Stella Connect by Stella Service doesn’t have any recent articles

Trustpilot

Trustpilot doesn’t have any recent articles

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