Compare Loop CXM (by Benbria) vs Service Metrics Group vs Intercom

Benbria

Loop CXM (by Benbria)

1 reviews
Service Metrics Group

Service Metrics Group

2 reviews
Intercom

Intercom

0 reviews

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Compare Loop CXM (by Benbria) vs Service Metrics Group vs Intercom

Guest Survey Software vendor comparison between Loop CXM (by Benbria) vs Service Metrics Group vs Intercom. Find out which Guest Survey Software is right for you based on realtime data from 3 verified hotelier reviews across 2 countries.

Benbria

Benbria

Ranked 12 (out of 25)

4.5
1 reviews
View profile
Service Metrics Group

Service Metrics Group

Ranked 10 (out of 25)

5.0
2 reviews
View profile
Intercom

Intercom

Ranked 21 (out of 25)

N/A
0 reviews
View profile

Ratings Summary

HT Score

Loop CXM (by Benbria)

unranked HTScore Icon

Service Metrics Group

unranked HTScore Icon

Intercom

unranked HTScore Icon
Popularity

Loop CXM (by Benbria)

1 verified reviews

Service Metrics Group

2 verified reviews

Intercom

0 verified reviews
Likelihood to Recommend

Loop CXM (by Benbria)

90%

Service Metrics Group

100%

Intercom

0%
Ease of Use

Loop CXM (by Benbria)

4

Service Metrics Group

5

Intercom

0
ROI

Loop CXM (by Benbria)

4

Service Metrics Group

5

Intercom

0
Implementation

Loop CXM (by Benbria)

Not enough data available

Service Metrics Group

Not enough data available

Intercom

Not enough data available
Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Service Metrics Group

5

Verified Customer Support

Intercom

0

Verified Customer Support

Certificate of Excellence

Loop CXM (by Benbria)

Service Metrics Group

Intercom

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Loop CXM (by Benbria)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Service Metrics Group

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Intercom

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Benbria
vs.
Service Metrics Group
vs.
Intercom

Customers

Top 3 Segments

Loop CXM (by Benbria)

Resorts - 100%
Motels - 0%
Hostels - 0%

Service Metrics Group

Other - 50%
Boutiques - 50%
Resorts - 0%

Intercom

Resorts - 0%
Motels - 0%
Hostels - 0%
Featured clients
-
-
-

Fit Score for Your Property

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Pricing

Pricing Benchmark

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Intercom has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Loop CXM (by Benbria)

Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Service Metrics Group

Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Intercom

Pricing Available By Request
Intercom has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Benbria
vs.
Service Metrics Group
vs.
Intercom
1-click quote request

What Customers Are Saying

Most Recent Review

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Intercom

Intercom doesn’t have any clients that have vouched for the product
Most Positive Review

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Intercom

Intercom doesn’t have any clients that have vouched for the product
Most Critical

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Intercom

Intercom doesn’t have any clients that have vouched for the product
References
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General Info

Screenshots

Service Metrics Group doesn't have any screenshots

Intercom doesn't have any screenshots

Integrations

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Housekeeping Software (3) Property Management Systems (3)
View all integrations (9)

Service Metrics Group

Service Metrics Group doesn't have any integrations

Intercom

Intercom doesn't have any integrations

Recent Company Updates
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Recent Articles

Service Metrics Group

Service Metrics Group doesn’t have any recent articles

Intercom

Intercom doesn’t have any recent articles

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