BeSafe Rate vs. Userguest:
Which Is Right for You?

The Decision

Choosing between BeSafe Rate by BeSafe Group and Userguest hinges on your hotel’s specific needs and strategic goals. Both products aim to boost direct bookings, but they approach this differently—BeSafe Rate emphasizes prepaid rates with insurance, while Userguest focuses on AI-driven acquisition and conversion optimization.

BeSafe Rate is designed for hotels seeking a straightforward way to incorporate prepaid rates coupled with guest insurance, streamlining refund processes and reducing administrative burdens. Userguest, on the other hand, offers a suite of marketing tools, including automated ad campaigns and onsite personalization, to increase direct revenue and decrease OTA reliance. Which problem are you prioritizing—simplified rate management or sophisticated marketing and conversion?

Is BeSafe Rate or Userguest Better for Hotels?

If your hotel needs a solution to introduce prepaid rates with added guest value through insurance, BeSafe Rate is the clear choice. It automates refund claims, making it ideal for properties focused on reducing operational complexity around bookings.

If your hotel is looking to grow direct bookings through targeted advertising and real-time website personalization, Userguest is more appropriate. It boasts a higher review count, more recent feedback, and a strong overall rating of 4.88/5 from 57 reviews, with a 96% likelihood to recommend, compared to BeSafe’s zero reviews and 0% recommendation rate.

For hoteliers aiming to enhance revenue through marketing automation, Userguest’s focus on AI-driven campaigns and onsite personalization offers tangible benefits. Conversely, if your goal is to simplify rate management while offering guests reassurance, BeSafe Rate’s prepaid and insurance features may better align.

Is BeSafe Rate or Userguest Easier to Use?

Userguest scores highly on ease of use with a 4.75/5 rating, supported by reviews praising its intuitive interface, reliability, and helpful team. Its onboarding process is rated at 4.67/5, with users highlighting the platform’s straightforward setup and proactive support.

BeSafe Rate, however, has a 0/5 score, with no reviews available to confirm its usability. Its limited data suggests a lack of recent user feedback, making it difficult to assess how easily your team could adopt and navigate the platform.

Edge: Userguest.

Which Has Better Features: BeSafe Rate or Userguest?

Userguest offers a broader set of features, with 21 verified integrations—including popular partners like HotelRunner, SiteMinder, and Yanolja Cloud—compared to BeSafe’s 5 verified partners like 5Stelle and Smartness. Userguest’s unique capabilities include automated paid campaigns (AdsPlus) and onsite personalization (ConvertPlus), which are absent from BeSafe.

BeSafe Rate focuses solely on prepaid rates with travel insurance, streamlining a specific aspect of revenue management but lacking additional marketing or personalization features.

Edge: Userguest.

Which Has Better Customer Support: BeSafe Rate or Userguest?

Userguest’s customer support scores an outstanding 4.95/5, with reviews emphasizing proactive, personalized assistance and valuable strategic advice. Clients describe the support team as responsive, dedicated, and instrumental in maximizing the platform’s impact.

In contrast, BeSafe Rate’s support ratings are unavailable, and no recent reviews provide insight into its support experience. Given Userguest’s high review volume and recent feedback, it clearly demonstrates superior support.

Edge: Userguest.

Which Has More Integrations: BeSafe Rate or Userguest?

Userguest has 21 verified integrations, including major hotel tech providers like HotelRunner, SiteMinder, and Yanolja Cloud, facilitating broader connectivity. BeSafe Rate’s five verified partners include a few notable names but lack the extensive partner ecosystem that Userguest offers.

The larger number of integrations makes Userguest more adaptable to existing hotel systems and workflows, reducing friction during implementation.

Edge: Userguest.

Which Do Hoteliers Rate Higher: BeSafe Rate or Userguest?

Userguest’s reviews are recent, with three in the last six months, and boast a high overall rating of 4.88/5. Hoteliers particularly appreciate its reliability, personalization, and support, with a 96% likelihood to recommend.

BeSafe Rate, with no recent reviews or ratings, cannot substantiate user satisfaction. The absence of feedback suggests it’s less proven in current hotel operations.

Edge: Userguest.

How Much Do BeSafe Rate and Userguest Cost?

BeSafe Rate charges a $100 monthly flat fee, with no free tier or trial, and no implementation costs. Userguest’s pricing starts at $200 monthly, also without a free trial, but offers more extensive features and integrations for the higher price.

While both are paid solutions, Userguest’s higher price may reflect its broader capabilities and more comprehensive support.

What Type of Hotel Should Use BeSafe Rate?

• Hotels that want to promote prepaid rates with added guest insurance as a value proposition.
• Properties aiming to reduce refund claims and administrative tasks.
• Hotels with a straightforward revenue management approach seeking simple integration.
• Teams that prioritize operational efficiency over marketing or personalization.
• Not ideal if your hotel requires advanced marketing automation or extensive integrations.

What Type of Hotel Should Use Userguest?

• Hotels seeking to expand direct bookings through targeted advertising and onsite personalization.
• Properties looking to reduce dependence on OTAs with data-driven campaigns.
• Hotels with existing booking engines seeking seamless integration and automation.
• Teams that want ongoing analytics and strategic support.
• Not ideal if your hotel prefers a simple, rate-focused platform without marketing tools, or if you're on a tight budget with minimal need for advanced features.

The Bottom Line for Hotels

The core difference lies in their focus: BeSafe Rate centers on prepaid rates combined with travel insurance, making it suitable for hotels emphasizing operational simplicity and guest reassurance. Userguest offers a suite of AI-driven marketing tools, making it the better choice for hotels aiming to grow their direct booking revenue through targeted campaigns and personalization.

If your hotel’s priority is straightforward rate management with minimal fuss, BeSafe Rate’s limited but focused offering may suffice. However, if you want a proven platform that actively boosts direct bookings, supports extensive integrations, and has high user satisfaction, Userguest is the clear winner.

Choosing Userguest means investing in a platform with a high review volume, recent positive feedback, and a strong reputation for customer support. BeSafe Rate’s lack of recent reviews and zero ratings suggest it’s less tested, especially in the current competitive landscape.

In conclusion, for most hotels actively looking to grow direct bookings with proven technology and ongoing support, Userguest is the more reliable and feature-rich option.