Userguest

4.7 (33 REVIEWS)

HTR Score icon
HT Score  
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked 5 (out of 48) in Direct Booking Tools

Userguest - The Hotel Website Revenue Booster!

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Ratings Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Userguest is the #4 most trending product in the Direct Booking Tools category (out of 48) and the #150 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Userguest’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

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84 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Userguest
Founded in 2018 | Headquarters in Amsterdam (Netherlands) | 15 employees
Userguest is a cutting-edge direct bookings tool that integrates with your hotel's existing website and tech stack. Once installed, the tool automatically gets to work. By analysing data, the tool determines what actions are necessary to influence the visitor's behaviour and guides them towards completing a booking. The tool enhances the overall booking experience by displaying personalized messages and boosts direct bookings by using incentives at key points of the user journey. Through a pioneering approach known as RMA, Userguest is the only direct bookings tool that automatically helps hotels generate incremental revenue and optimise inventory simultaneously. It is compatible with all booking engines and offers full support from a dedicated team that handles everything from integration to ongoing support and recommendations. A 30-day free trial is available with unrestricted access to the user-friendly dashboard and more than 30 features.

Capabilities

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Userguest doesn’t have any benefits or use cases available

Features

Conversion Boosters

4/5 features

Personalization

4/5 features

Offers & Promotions

4/5 features

Rate Monitoring & Parity

4/5 features

Messaging & Communication

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Userguest Average Userguest

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Popularity by Segment

Size

2 | Small (10-24 room)

7 | Medium (25-74 room)

10 | Large (75-199 room)

12 | X-Large (200+ room)

Country

7 | Spain

5 | Morocco

5 | United Kingdom

3 | France

2 | Indonesia

2 | Italy

1 | Denmark

1 | India

1 | Thailand

1 | Greece

1 | Czech Republic

1 | Mexico

1 | Malta

1 | Germany

Type

14 | Luxury Hotels

6 | Branded Hotels

6 | Resorts

5 | City Center Hotels

4 | Bed & Breakfast & Inns

4 | Vacation Rentals & Villas

3 | Boutiques

3 | Extended Stay & Serviced Apartments

2 | Limited Service & Budget Hotels

1 | Airport/Conference Hotels

Region

22 | Europe

5 | Africa

4 | Asia Pacific

1 | North America

Category

33 | Direct Booking Tools

Hotelier Rating

Excellent
29
Very Good
2
Average
2
Poor
0
Terrible
0

Property Size

  • Small (2)
  • Medium (7)
  • Large (10)
  • X-Large (12)

Country

  • Spain
    Spain
    (7)
  • Morocco
    Morocco
    (5)
  • United Kingdom
    United Kingdom
    (5)
  • France
    France
    (3)
  • Indonesia
    Indonesia
    (2)
  • Italy
    Italy
    (2)
  • Denmark
    Denmark
    (1)
  • India
    India
    (1)
  • Thailand
    Thailand
    (1)
  • Greece
    Greece
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Mexico
    Mexico
    (1)
  • Malta
    Malta
    (1)
  • Germany
    Germany
    (1)

Region

  • North America
    North America
    (1)
  • Europe
    Europe
    (22)
  • Asia Pacific
    Asia Pacific
    (4)
  • Africa
    Africa
    (5)

Hoteliers say

NEW AI Review summary

Hoteliers like UserGuest for its ability to significantly increase direct bookings and revenue. The tool is praised for its user-friendly interface, extensive customization options, and advanced analytics. Key features include real-time notifications, pop-ups, and detailed reports. Users appreciate the personalized support from the UserGuest team, particularly around performance enhancements and seamless integrations with PMS, CRM, and booking engines. Areas for improvement include design flexibility and extending benchmarking data capabilities.

AI-generated from the text of customer reviews

Personalized Support
Increase in Direct Bookings
Analytical Reporting
User-Friendliness
Customization Options
Pop-up Management
Real-time Notifications
Integration Capabilities
Benchmarks and Data
Design Constraints
9

The perfect companion for direct sales.

from 200 to 499 room Bed & Breakfast & Inn in Pineda de Mar (Spain)

Verified
2 days ago
From the first moment we started using the Userguest tool, we have obtained positive results. Not only have we increased direct sales, but it is also a great ally in offering the necessary information to the user.
Country Spain
X-Large Hotel
10

A tailor-made solution

from 25-49 room Luxury Hotel in Kervignac (France)

Verified
7 days ago
Operation is simple and intuitive. The support is very qualitative and inspiring. The notifications work and the control tools are extremely efficient. The statistics are very well done and allow us to discover certain aspects of our own functioning that we ignore.
Country France
Medium Hotel
10

Google and Meta ads management

from 10 to 24 room Luxury Hotel in (Indonesia)

Verified
12 days ago
Responsiveness of the USER GUEST account manager. Relevant strategies and recommendations to achieve the target conversion/revenue. ROI focus which help us to meet our business goal.
Country Indonesia
Small Hotel
10

A Great Closer for Website Traffic & CRO

from 500+ room City Center Hotel in London (United Kingdom)

Verified
19 days ago
Userguest is supremely useful for closing guest traffic, the conditional logic of displaying offers helps us to provide specific and tailored discounts to key markets within their respective lead times, without offending any third party platforms price monitoring systems, helping us to drive direct revenue as a channel and showing greater b...
Country United Kingdom
X-Large Hotel
10

USERGUEST, an intuitive tool to highlight your different offers

from 25-49 room Luxury Hotel in Saint-Quay-Portrieux (France)

Verified
20 days ago
The support, the income that the tool generates in THAT, the promotion of the different offers and above all the goodwill of the team. A special mention to Will for his availability and patience. Taking stock regularly is very appreciable.
Country France
Medium Hotel
10

Great tool and a booster for our direct business.

Head of Commerce from 100 to 199 room Branded Hotel in Frankfurt am Main (Germany)

Verified
1 months ago
The tool is distinguished by its user-friendliness, which allows for easy handling. It offers a wide range of customization options for various setups and provides excellent reports. Additionally, it enhances value by significantly boosting direct bookings.
Country Germany
Head of Commerce
Large Hotel
9

Does your website not convert enough? Try improving user interaction with notifications.

E-commerce Manager from 500+ room Luxury Hotel in Puerto del Carmen (Spain)

Verified
1 months ago
Userguest offers a very good advisory and consulting service, in addition to having tools and technologies adapted to an open pricing and total revenue methodology.
Country Spain
E-commerce Manager
X-Large Hotel
10

It helps to capture the customer's attention, maximising the ongoing offers on brand.com. In our case, UserGuest boosted sif=gnficetnly the direct bookings.

Head of Commercial from 200 to 499 room City Center Hotel in Floriana (Malta)

Verified
1 months ago
The flexibility of the different notifications and boosters and the personal follow-up. For me personally, it's preclees there is an expert to discuss and get feedback on the current ongoing strategies.
Country Malta
Head of Commercial
X-Large Hotel
10

Very happy with the performance of User Guest

Dirección de diseño y marketing from 25-49 room Bed & Breakfast & Inn in Tulum (Mexico)

Verified
2 months ago
The ease of using the tool, the attention of Paula who is our support, the way to check the revenue generated by the notifications.
Country Mexico
Dirección de diseño y marketing
Medium Hotel
8

Great tool to improve direct bookings

ECommerce & Marketing from 100 to 199 room in Maspalomas (Spain)

Verified
3 months ago
The User Guest Team offers professional, smart tools designed to enhance direct bookings. Their outstanding USP lies in their professional team, which provides personalized support aimed at boosting direct bookings and increasing revenue. Moreover, they are very agile in implementing technical changes and improvements to maximize the succes...
Country Spain
ECommerce & Marketing
Large Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

This product is a fantastic tool to have for conversion on hotel websites. The impact the tool has can be effectively measured in their back end reporting. Messages that the tool provide can be the difference for conversion on the web page.

Question:

What differentiates this product or service from the competition?

Answer:

Levels of customization that the messages have and the ability to apply it to different offers and theme. It can be applied in theme with the websites and does a lot to enhance the user experience on websites that can be tricky to navigate.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you are looking to maximise your direct channel, you have to consider using a tool like User Guest to provide those important prompts and direction to add to the user experience and create a succesfull navigation route for buying.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Jake Dazely Business Development Manager UK @ Net Affinity
RecommendationAvatar
Jake Dazely Business Development Manager UK @ Net Affinity
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Support

Unverified

Userguest has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2024

Learn more about the GCSC Certification

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Response Time

2 days

Recommended

94%

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