Userguest

Ranked 8 (out of 39) in Direct Booking Tools

Direct Booking Tools

Userguest is a smart tool that helps hotels increase their online revenue by converting more users i...

Ratings Snapshot

Certificate of Excellence
Read 12 reviews
92%
Recommend
HTR Score icon
HT SCORE
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Userguest has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #8 out of 39 in Direct Booking Tools

Ease of Use
4.8/5
ROI
4.7/5
Implementation
4.6/5
Customer Support
4.8/5
Verified Customer Support

Userguest’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Luxury Hotels 3 verified reviews
    93%
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  • Extended Stay & Serviced Apartments 2 verified reviews
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  • Boutiques Leader: Triptease
    85%
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  • City Center Hotels 2 verified reviews
    85%
    2 verified reviews
  • Resorts Leader: Triptease
    90%
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  • Bed & Breakfast & Inns Leader: Triptease
    100%
    1 verified reviews

Userguest Overview

Top Alternative: Hotelchamp Convert

Userguest Overview

Userguest is a smart tool that helps hotels increase their online revenue by converting more users into guests. It uses technology, marketing tools and automated data analysis to customize the website UX and convince each user to complete the booking process. Our features match your website's users booking intentions with the right message increasing the likelihood of generating a booking. Our cli...

About Userguest

Founded in 2018 | Headquarters in Amsterdam Netherlands | 15 employees

Userguest is a smart tool that helps hotels increase their online revenue by converting more users into guests. It uses technology, marketing tools and automate...

Integrates with

  • Booking Engine
  • Central Reservations Systems
  • Channel Managers
Browse integrations (16 verified)

Pros & Cons

Like 92% recommend

Revenue Manager from Boutiques

I found the system very user friendly, in fact it is super easy and quick to create a new notification for your new promotions, and you can monitor their impact in real time.

Ecommerce Manager from Resorts

Overall the tool is perfect to beat the urgency pop ups created by OTA's. Direct website needs something similar and Userguest tool has definitely tapped on this need. The team is extremely proactive and gives excellent...

Director of Sales & Marketing from Luxury Hotels

the user experience on the website, the data collected, the analytics, the recommandations from userguest. Userguest is great tool that we recommend for hotels.

Marketing Manager from Resorts

I haven't experienced any issues, up to now, they have been irreproachable. I am sure they are making improvements and getting better every day.

Ecommerce Manager from Resorts

We haven't experienced any issues, up to now, we are satisfied with their work . We will definitely share with Userguest, our remarks in the future.

Sales Manager from Luxury Hotels

je trouve que User Guest est parfait, rien a signalé. la plate forme est fiable, facile à utiliser, elle vous donnera toutes les statistiques nécessaires.

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Expert Q&A and Partner Recommendations

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Userguest hasn’t been recommended by any experts or partners yet

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GETTING STARTED

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Features

Other

0/13 features

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Morocco
  • United Kingdom
  • France
  • Denmark
  • India
  • Thailand
  • Indonesia

12 Verified Userguest Reviews

Likelihood to Recommend
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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Direct Booking Tools providers. It is advised that you ask for recent references before proceeding.

September 07, 2021

Userguest Review: Increased our online bookings

Revenue Manager from Boutiques in London (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I found the system very user friendly, in fact it is super easy and quick to create a new notification for your new promotions, and you can monitor their impact in real time.

What do you dislike or think could be improved?

We haven't experienced any issues or problems. I am sure that there will be requests coming from our side for new tools or ideas, but at the moment we do not have any.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 06, 2021

Userguest Review: Proactive and Excellent Advice to drive direct bookings

Ecommerce Manager from Resorts in (Indonesia)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Overall the tool is perfect to beat the urgency pop ups created by OTA's. Direct website needs something similar and Userguest tool has definitely tapped on this need. The team is extremely proactive and...

What do you dislike or think could be improved?

We haven't experienced any issues, up to now, we are satisfied with their work . We will definitely share with Userguest, our remarks in the future.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

August 24, 2021

Userguest Review: Just started using it but looks like it has great potential.

Director from City Center Hotels in (United Kingdom)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Just started using it but looks like it has great potential. The team at UserGuest has put in a lot of effort to make the product user friendly and easy to understand. The UserGuest team are also very h...

What do you dislike or think could be improved?

It's too early to say. We're still learning and getting to grips with the features. However, it seems to be fairly comprehensive so I doubt there are any major improvements. No doubt revenue managers a...

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5

June 02, 2021

Userguest Review: Excellent Customer Service

Marketing Manager from Resorts in Agadir (Morocco)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The team is extremely proactive and gives excellent advice. They follow up on every request and multiple alternatives to solve problems. 100% recommend

What do you dislike or think could be improved?

I haven't experienced any issues, up to now, they have been irreproachable. I am sure they are making improvements and getting better every day.

Customer Support
4.5
Ease of Use
4.5
Value for money
5
Implementation
4.5

April 15, 2021

Userguest Review: Good add on feature to your website to drive direct bookings

Group Director of Digital Marketing from City Center Hotels in (Thailand)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Overall the tool is perfect to beat the urgency pop ups created by OTA's. Direct website needs something similar and Userguest tool has definitely tapped on this need. I have used the tool for a hotel web...

What do you dislike or think could be improved?

If there could be a rate comparison widget which helps to compare the rates with OTA rates and a promo code could be established if the OTA's are undercutting.

Customer Support
4.5
Ease of Use
4.5
Value for money
4.5
Implementation
4.5

April 11, 2021

Userguest Review: Great Experience

CEO from Luxury Hotels in New Delhi (India)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Increase in business. flexibility from Userguest team to ensure a win-win situation for both partners. Their speed of resolution is Great.

What do you dislike or think could be improved?

Need more ideas & assistance to push our business, overall happy as of now. Many Thanks. Overall it has been a Wonderful experience till date.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4.5

Pricing

Freemium (hotel can trial for free)
30 day trial
One time upfront purchase (flat rate)
$1000 - $10,000
Monthly subscription (Flat)
Less than $500/month
Monthly service fee
Less than $1000/month

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Popular Userguest Integrations

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