Userguest

Ranked 4 (out of 35) in Direct Booking Tools

Direct Booking Tools

Userguest is a smart tool that helps hotels increase their online revenue by converting more users i...

Ratings Snapshot

Certificate of Excellence
Read 12 reviews
92%
Recommend
HTR Score icon
HT SCORE
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #4 out of 35 in Direct Booking Tools

Ease of Use
4.8/5
ROI
4.7/5
Implementation
4.6/5
Customer Support
4.8/5
Verified Customer Support

Userguest’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Userguest Overview

Top Alternative: Hotelchamp Convert

Userguest Overview

Userguest is a smart tool that helps hotels increase their online revenue by converting more users into guests. It uses technology, marketing tools and automated data analysis to customize the website UX and convince each user to complete the booking process. Our features match your website's users booking intentions with the right message increasing the likelihood of generating a booking. Our cli...

About Userguest

Founded in 2018 | Headquarters in Amsterdam Netherlands | 15 employees

Userguest is a smart tool that helps hotels increase their online revenue by converting more users into guests. It uses technology, marketing tools and automate...

Integrates with

  • Booking Engine
  • Central Reservations Systems
  • Channel Managers
Browse integrations (9 verified)

Pros & Cons

Like 92% recommend

Ecommerce Manager from Resort

Overall the tool is perfect to beat the urgency pop ups created by OTA's. Direct website needs something similar and Userguest tool has definitely tapped on this need. The team is extremely proactive and gives excellent...

Group Director of Digital Marketing from City Center

Overall the tool is perfect to beat the urgency pop ups created by OTA's. Direct website needs something similar and Userguest tool has definitely tapped on this need. I have used the tool for a hotel website and we see ...

Digital Marketing Manager from Serviced Apartment

Easy to install tool Great dashboard with easy to digest information allowing to take quick actions New tools and functionalites launched regularly

Digital Marketing Manager from Serviced Apartment

Links with the marketing side of the business (for example social media, google ads, social ads) would be a great asset

Marketing Manager from Resort

I haven't experienced any issues, up to now, they have been irreproachable. I am sure they are making improvements and getting better every day.

Revenue Manager from City Center

We haven't experienced any issues or problems. I am sure that there will be requests coming from our side for new tools or ideas, but at the moment we do not have any.

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Expert Q&A and Partner Recommendations

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Userguest hasn’t been recommended by any experts or partners yet

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GETTING STARTED

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Features

  • OTA Parity Live Feed
  • Parity Reports
  • Surge Alerts
  • Pop-up Messages
  • Custom Segment Messaging
  • Messaging Analytics
  • Live Chat
  • Facebook Messenger Integration
  • Review compilation widget
  • Price Comparison
  • Analytics dashboard
  • Metasearch Survelliance
  • Instant redeemable rewards

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Morocco
  • United Kingdom
  • France
  • Denmark
  • India
  • Thailand
  • Indonesia

12 Verified Userguest Reviews

Likelihood to Recommend
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This vendor is 71% below the category average..

Sep 07, 2021

Userguest Review: Increased our online bookings

Revenue Manager from City Center in London (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I found the system very user friendly, in fact it is super easy and quick to create a new notification for your new promotions, and you can monitor their impact in real time.

What do you dislike or think could be improved?

We haven't experienced any issues or problems. I am sure that there will be requests coming from our side for new tools or ideas, but at the moment we do not have any.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Sep 06, 2021

Userguest Review: Proactive and Excellent Advice to drive direct bookings

Ecommerce Manager from Resort in (Indonesia)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Overall the tool is perfect to beat the urgency pop ups created by OTA's. Direct website needs something similar and Userguest tool has definitely tapped on this need. The team is extremely proactive and...

What do you dislike or think could be improved?

We haven't experienced any issues, up to now, we are satisfied with their work . We will definitely share with Userguest, our remarks in the future.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Aug 24, 2021

Userguest Review: Just started using it but looks like it has great potential.

Director from City Center in (United Kingdom)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Just started using it but looks like it has great potential. The team at UserGuest has put in a lot of effort to make the product user friendly and easy to understand. The UserGuest team are also very h...

What do you dislike or think could be improved?

It's too early to say. We're still learning and getting to grips with the features. However, it seems to be fairly comprehensive so I doubt there are any major improvements. No doubt revenue managers a...

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5

Jun 02, 2021

Userguest Review: Excellent Customer Service

Marketing Manager from Resort in Agadir (Morocco)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The team is extremely proactive and gives excellent advice. They follow up on every request and multiple alternatives to solve problems. 100% recommend

What do you dislike or think could be improved?

I haven't experienced any issues, up to now, they have been irreproachable. I am sure they are making improvements and getting better every day.

Customer Support
4.5
Ease of Use
4.5
Value for money
5
Implementation
4.5

Apr 15, 2021

Userguest Review: Good add on feature to your website to drive direct bookings

Group Director of Digital Marketing from City Center in (Thailand)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Overall the tool is perfect to beat the urgency pop ups created by OTA's. Direct website needs something similar and Userguest tool has definitely tapped on this need. I have used the tool for a hotel web...

What do you dislike or think could be improved?

If there could be a rate comparison widget which helps to compare the rates with OTA rates and a promo code could be established if the OTA's are undercutting.

Customer Support
4.5
Ease of Use
4.5
Value for money
4.5
Implementation
4.5

Apr 11, 2021

Userguest Review: Great Experience

CEO from Resort in New Delhi (India)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Increase in business. flexibility from Userguest team to ensure a win-win situation for both partners. Their speed of resolution is Great.

What do you dislike or think could be improved?

Need more ideas & assistance to push our business, overall happy as of now. Many Thanks. Overall it has been a Wonderful experience till date.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4.5

Pricing

Freemium (hotel can trial for free)
30 day trial
One time upfront purchase (flat rate)
$1000 - $10,000
Monthly subscription (Flat)
Less than $500/month
Monthly service fee
Less than $1000/month

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Popular Userguest Integrations

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