Userguest

4.6 (12 REVIEWS)

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unranked
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Userguest

4.6 (12 REVIEWS)

Unranked in Direct Booking Tools

Userguest - The Hotel Website Revenue Booster!

Ratings Summary

4.6
Excellent
12 reviews
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Userguest is the #16 most trending product in the Direct Booking Tools category (out of 45) and the #616 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Userguest’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Userguest
Founded in 2018 | Headquarters in Amsterdam (Netherlands) | 15 employees
Our smart tool applies RevMarketing Automation to your hotel website, by matching a user’s booking intent with the hotel’s inventory priorities. We display smart notifications and personalized incentives to boost hotel revenue where it counts! We integrate with all booking engines quickly and easily. Sign up for a FREE free trial and start increasing your direct revenue by 30% or more instantly!

Capabilities

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Userguest doesn’t have any benefits or use cases available

Features

Conversion Boosters

4/5 features

Personalization

4/5 features

Offers & Promotions

4/5 features

Rate Monitoring & Parity

4/5 features

Messaging & Communication

4/5 features

Pricing

Pricing Available By Request

Userguest has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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12

Reviews

0

Expert Recommendations

Hotelier Rating

Excellent
10
Very Good
1
Average
1
Poor
0
Terrible
0

By Product

  • Direct Booking Tools
    Direct Booking Tools

Property Size

  • Medium
  • Large
  • X-Large

Region

  • Europe
    Europe
  • Asia Pacific
    Asia Pacific
  • Africa
    Africa
10

Increased our online bookings

Revenue Manager from Boutique in London (United Kingdom)

Verified
2 years ago
I found the system very user friendly, in fact it is super easy and quick to create a new notification for your new promotions, and you can monitor their impact in real time.
9

Proactive and Excellent Advice to drive direct bookings

Ecommerce Manager from 200 to 499 room Luxury Hotel in (Indonesia)

Verified
2 years ago
Overall the tool is perfect to beat the urgency pop ups created by OTA's. Direct website needs something similar and Userguest tool has definitely tapped on this need. The team is extremely proactive and gives excellent advice. They follow up on every request and multiple alternatives to solve problems.
8

Just started using it but looks like it has great potential.

Director from 75-99 room City Center Hotel in (United Kingdom)

Verified
2 years ago
Just started using it but looks like it has great potential. The team at UserGuest has put in a lot of effort to make the product user friendly and easy to understand. The UserGuest team are also very helpful and happy to offer insights and use cases. I'm looking forward to seeing the impact to direct booking conversion from this platfor...
9

Excellent Customer Service

Marketing Manager from Resort in Agadir (Morocco)

Verified
2 years ago
The team is extremely proactive and gives excellent advice. They follow up on every request and multiple alternatives to solve problems. 100% recommend
9

Good add on feature to your website to drive direct bookings

Group Director of Digital Marketing from 200 to 499 room Branded Hotel in (Thailand)

Verified
2 years ago
Overall the tool is perfect to beat the urgency pop ups created by OTA's. Direct website needs something similar and Userguest tool has definitely tapped on this need. I have used the tool for a hotel website and we see gradually the direct bookings have increased. What i like the most is the pop-up which is generated before you try and clo...
9

Great Experience

CEO from 200 to 499 room Luxury Hotel in New Delhi (India)

Verified
2 years ago
Increase in business. flexibility from Userguest team to ensure a win-win situation for both partners. Their speed of resolution is Great.
7

Intuitive tool

Front Office Manager from 50-74 room Boutique in København (Denmark)

Verified
2 years ago
Userguest provides an intuitive user experience and succeeds in showing the most important performance indicators at a glance, while also providing the opportunity for a more in-depth look.
10

Developed by hoteliers for hoteliers, great tool!

Digital Marketing Manager from 100 to 199 room Extended Stay & Serviced Apartment in Boulogne-sur-Mer (France)

Verified
2 years ago
Easy to install tool Great dashboard with easy to digest information allowing to take quick actions New tools and functionalites launched regularly
9

EXTREMELY EFFICIENT

Director of Sales & Marketing from 100 to 199 room Luxury Hotel in Bin el Ouidane (Morocco)

Verified
2 years ago
the user experience on the website, the data collected, the analytics, the recommandations from userguest. Userguest is great tool that we recommend for hotels.
10

Useful user-friendly tool

Revenue Manager from 200 to 499 room Extended Stay & Serviced Apartment in Marrakech (Morocco)

Verified
2 years ago
- Notifications are shown in a very attractive way, having diversity of notification possibility helps boost sales, especially that we can set notification in minutes. - Detailed data for every market and possibility to target guests via notifications is very interesting, that helps us to analyze market / booker behavior and to have more e...
  • 1
  • 2

Integrations

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Website Design

Support

Unverified

Userguest has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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Response Time

2 days

Recommended

92%

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