Direct Booking Tools
Published by Sojern
The Complete Guide to Hotel Metasearch
Ratings Snapshot
92%
Recommend
#9
Popularity index
HT SCORE
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Userguest has fewer than 10 reviews in the past 6-months.
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Ranked #9 out of 42 in Direct Booking Tools
Ease of Use
4.8/5
ROI
4.7/5
Implementation
4.6/5
Customer Support
4.8/5
Verified Customer Support
Userguest’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Most popular for
Userguest Overview
Top Alternative: The Hotels Network (Personalization)
Userguest Overview
Our smart tool applies RevMarketing Automation to your hotel website, by matching a user’s booking intent with the hotel’s inventory priorities. We display smart notifications and personalized incentives to boost hotel revenue where it counts! We integrate with all booking engines quickly and easily. Sign up for a FREE free trial and start increasing your direct revenue by 30% or more inst...
About Userguest
Founded in 2018 | Headquarters in Amsterdam Netherlands | 15 employeesOur smart tool applies RevMarketing Automation to your hotel website, by matching a user’s booking intent with the hotel’s inventory priorities. We display ...
1/7
Integrates with
- Booking Engine
- Central Reservations Systems
- Channel Managers
Need a custom integration?
Pros & Cons
92% recommend
Marketing Manager
The team is extremely proactive and gives excellent advice. They follow up on every request and multiple alternatives to solve problems. 100% recommend
Ecommerce Manager
Overall the tool is perfect to beat the urgency pop ups created by OTA's. Direct website needs something similar and Userguest tool has definitely tapped on this need. The team is extremely proactive and gives excellent...
CEO
Need more ideas & assistance to push our business, overall happy as of now. Many Thanks. Overall it has been a Wonderful experience till date.
Front Office Manager
We would like more options when it comes to adding notifications and these options being more fleshed out, with more diversity and layout options.
Digital Marketing Manager
Links with the marketing side of the business (for example social media, google ads, social ads) would be a great asset
Expert Q&A and Partner Recommendations
Userguest hasn’t been recommended by any experts or partners yet
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Recommended by
Userguest Alternatives
The Guestbook: Cash Rewards Suite
Direct Booking ToolsDeveloped for hoteliers by hoteliers, The Guestbook: Cash Rewards Suite is a collection of growth driving enhancements to help boost direct bookings and increase your net revenue.
Features
Active Markets
MARKETS SERVED
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Morocco
- United Kingdom
- France
- Denmark
- India
- Thailand
- Indonesia
Low review volume alert
This vendor is 84% below the category average..
Declining share of voice
This vendor has fewer recent reviews than average compared to other top Direct Booking Tools providers. It is advised that you ask for recent references before proceeding.
September 07, 2021
Userguest Review: Increased our online bookings
Revenue Manager from Luxury Hotels in London (United Kingdom)
Recommend
10/10
What do you like most?
I found the system very user friendly, in fact it is super easy and quick to create a new notification for your new promotions, and you can monitor their impact in real time.
What do you dislike or think could be improved?
We haven't experienced any issues or problems. I am sure that there will be requests coming from our side for new tools or ideas, but at the moment we do not have any.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
September 06, 2021
Userguest Review: Proactive and Excellent Advice to drive direct bookings
Ecommerce Manager from Resorts in (Indonesia)
Recommend
9/10
What do you like most?
Overall the tool is perfect to beat the urgency pop ups created by OTA's. Direct website needs something similar and Userguest tool has definitely tapped on this need. The team is extremely proactive and...
What do you dislike or think could be improved?
We haven't experienced any issues, up to now, we are satisfied with their work . We will definitely share with Userguest, our remarks in the future.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
August 24, 2021
Userguest Review: Just started using it but looks like it has great potential.
Director from City Center Hotels in (United Kingdom)
Recommend
8/10
What do you like most?
Just started using it but looks like it has great potential. The team at UserGuest has put in a lot of effort to make the product user friendly and easy to understand. The UserGuest team are also very h...
What do you dislike or think could be improved?
It's too early to say. We're still learning and getting to grips with the features. However, it seems to be fairly comprehensive so I doubt there are any major improvements. No doubt revenue managers a...
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5
June 02, 2021
Userguest Review: Excellent Customer Service
Marketing Manager from Resorts in Agadir (Morocco)
Recommend
9/10
What do you like most?
The team is extremely proactive and gives excellent advice. They follow up on every request and multiple alternatives to solve problems. 100% recommend
What do you dislike or think could be improved?
I haven't experienced any issues, up to now, they have been irreproachable. I am sure they are making improvements and getting better every day.
Customer Support
4.5
Ease of Use
4.5
Value for money
5
Implementation
4.5
April 15, 2021
Userguest Review: Good add on feature to your website to drive direct bookings
Group Director of Digital Marketing from City Center Hotels in (Thailand)
Recommend
9/10
What do you like most?
Overall the tool is perfect to beat the urgency pop ups created by OTA's. Direct website needs something similar and Userguest tool has definitely tapped on this need. I have used the tool for a hotel web...
What do you dislike or think could be improved?
If there could be a rate comparison widget which helps to compare the rates with OTA rates and a promo code could be established if the OTA's are undercutting.
Customer Support
4.5
Ease of Use
4.5
Value for money
4.5
Implementation
4.5
April 11, 2021
Userguest Review: Great Experience
CEO from Luxury Hotels in New Delhi (India)
Recommend
9/10
What do you like most?
Increase in business. flexibility from Userguest team to ensure a win-win situation for both partners. Their speed of resolution is Great.
What do you dislike or think could be improved?
Need more ideas & assistance to push our business, overall happy as of now. Many Thanks. Overall it has been a Wonderful experience till date.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4.5
Pricing
Freemium (hotel can trial for free)
30 day trial
One time upfront purchase (flat rate)
$1000 - $10,000
Monthly subscription (Flat)
Less than $500/month
Monthly service fee
Less than $1000/month
Commission or Revenue Share
% of room upsell revenue
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Front Office Manager
Userguest provides an intuitive user experience and succeeds in showing the most important performance indicators at a glance, while also providing the opportunity for a more in-depth look.