Userguest

4.6 (13 REVIEWS)

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HT Score  
0 out of 100
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Userguest - The Hotel Website Revenue Booster!

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Ratings Summary

4.6
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Userguest is the #7 most trending product in the Direct Booking Tools category (out of 46) and the #331 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Userguest’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

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About Userguest
Founded in 2018 | Headquarters in Amsterdam (Netherlands) | 15 employees
Userguest is a cutting-edge direct bookings tool that integrates with your hotel's existing website and tech stack. Once installed, the tool automatically gets to work. By analysing data, the tool determines what actions are necessary to influence the visitor's behaviour and guides them towards completing a booking. The tool enhances the overall booking experience by displaying personalized messages and boosts direct bookings by using incentives at key points of the user journey. Through a pioneering approach known as RMA, Userguest is the only direct bookings tool that automatically helps hotels generate incremental revenue and optimise inventory simultaneously. It is compatible with all booking engines and offers full support from a dedicated team that handles everything from integration to ongoing support and recommendations. A 30-day free trial is available with unrestricted access to the user-friendly dashboard and more than 30 features.

Capabilities

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Userguest doesn’t have any benefits or use cases available

Features

Conversion Boosters

4/5 features

Personalization

4/5 features

Offers & Promotions

4/5 features

Rate Monitoring & Parity

4/5 features

Messaging & Communication

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Userguest Average Userguest

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Compare Userguest to Top Alternatives

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Developed for hoteliers by hoteliers, The Guestbook: Cash Rewards Suite is a collection of growth driving enhancements to help boost direct bookings and increase your net revenue.

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Hotelier Rating

Excellent
11
Very Good
1
Average
1
Poor
0
Terrible
0

Property Size

  • Medium (2)
  • Large (3)
  • X-Large (5)

Country

  • Morocco
    Morocco
    (5)
  • United Kingdom
    United Kingdom
    (2)
  • France
    France
    (1)
  • Denmark
    Denmark
    (1)
  • India
    India
    (1)
  • Thailand
    Thailand
    (1)
  • Indonesia
    Indonesia
    (1)
  • Italy
    Italy
    (1)

Region

  • Europe
    Europe
    (5)
  • Asia Pacific
    Asia Pacific
    (3)
  • Africa
    Africa
    (5)
9

Fantastic experience and even better customer service

E-Commerce Manager from 500+ room in Milano (Italy)

Verified
15 days ago
Thanks to Userguest and their amazing recommendations, we were able to setup a set of notifications that drive a very stable number of reservations on a monthly basis.
Country Italy
E-Commerce Manager
X-Large Hotel
10

Increased our online bookings

Revenue Manager from Boutique in London (United Kingdom)

Verified
2 years ago
I found the system very user friendly, in fact it is super easy and quick to create a new notification for your new promotions, and you can monitor their impact in real time.
Country United Kingdom
Revenue Manager
9

Proactive and Excellent Advice to drive direct bookings

Ecommerce Manager from 200 to 499 room Luxury Hotel in (Indonesia)

Verified
2 years ago
Overall the tool is perfect to beat the urgency pop ups created by OTA's. Direct website needs something similar and Userguest tool has definitely tapped on this need. The team is extremely proactive and gives excellent advice. They follow up on every request and multiple alternatives to solve problems.
Country Indonesia
Ecommerce Manager
X-Large Hotel
8

Just started using it but looks like it has great potential.

Director from 75-99 room City Center Hotel in (United Kingdom)

Verified
2 years ago
Just started using it but looks like it has great potential. The team at UserGuest has put in a lot of effort to make the product user friendly and easy to understand. The UserGuest team are also very helpful and happy to offer insights and use cases. I'm looking forward to seeing the impact to direct booking conversion from this platfor...
Country United Kingdom
Director
Large Hotel
9

Excellent Customer Service

Marketing Manager from Resort in Agadir (Morocco)

Verified
2 years ago
The team is extremely proactive and gives excellent advice. They follow up on every request and multiple alternatives to solve problems. 100% recommend
Country Morocco
Marketing Manager
9

Good add on feature to your website to drive direct bookings

Group Director of Digital Marketing from 200 to 499 room Branded Hotel in (Thailand)

Verified
2 years ago
Overall the tool is perfect to beat the urgency pop ups created by OTA's. Direct website needs something similar and Userguest tool has definitely tapped on this need. I have used the tool for a hotel website and we see gradually the direct bookings have increased. What i like the most is the pop-up which is generated before you try and clo...
Country Thailand
Group Director of Digital Marketing
X-Large Hotel
9

Great Experience

CEO from 200 to 499 room Luxury Hotel in New Delhi (India)

Verified
2 years ago
Increase in business. flexibility from Userguest team to ensure a win-win situation for both partners. Their speed of resolution is Great.
Country India
CEO
X-Large Hotel
7

Intuitive tool

Front Office Manager from 50-74 room Boutique in København (Denmark)

Verified
2 years ago
Userguest provides an intuitive user experience and succeeds in showing the most important performance indicators at a glance, while also providing the opportunity for a more in-depth look.
Country Denmark
Front Office Manager
Medium Hotel
10

Useful user-friendly tool

Revenue Manager from 200 to 499 room Extended Stay & Serviced Apartment in Marrakech (Morocco)

Verified
2 years ago
- Notifications are shown in a very attractive way, having diversity of notification possibility helps boost sales, especially that we can set notification in minutes. - Detailed data for every market and possibility to target guests via notifications is very interesting, that helps us to analyze market / booker behavior and to have more e...
Country Morocco
Revenue Manager
X-Large Hotel
9

EXTREMELY EFFICIENT

Director of Sales & Marketing from 100 to 199 room Luxury Hotel in Bin el Ouidane (Morocco)

Verified
2 years ago
the user experience on the website, the data collected, the analytics, the recommandations from userguest. Userguest is great tool that we recommend for hotels.
Country Morocco
Director of Sales & Marketing
Large Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

This product is a fantastic tool to have for conversion on hotel websites. The impact the tool has can be effectively measured in their back end reporting. Messages that the tool provide can be the difference for conversion on the web page.

Question:

What differentiates this product or service from the competition?

Answer:

Levels of customization that the messages have and the ability to apply it to different offers and theme. It can be applied in theme with the websites and does a lot to enhance the user experience on websites that can be tricky to navigate.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you are looking to maximise your direct channel, you have to consider using a tool like User Guest to provide those important prompts and direction to add to the user experience and create a succesfull navigation route for buying.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Jake Dazely Business Development Manager UK @ Net Affinity
RecommendationAvatar
Jake Dazely Business Development Manager UK @ Net Affinity
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Support

Unverified

Userguest has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Response Time

2 days

Recommended

92%

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