Direct Booking Tools
Published by GuestRevu
The Hotelier’s Guide to Social Proof Marketing
Ratings Snapshot
92%
Recommend
#4
Popularity index
HT SCORE
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #4 out of 35 in Direct Booking Tools
Ease of Use
4.8/5
ROI
4.7/5
Implementation
4.6/5
Customer Support
4.8/5
Verified Customer Support
Userguest’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Most popular for
Userguest Overview
Top Alternative: Hotelchamp Convert
Userguest Overview
Userguest is a smart tool that helps hotels increase their online revenue by converting more users into guests. It uses technology, marketing tools and automated data analysis to customize the website UX and convince each user to complete the booking process. Our features match your website's users booking intentions with the right message increasing the likelihood of generating a booking. Our cli...
About Userguest
Founded in 2018 | Headquarters in Amsterdam Netherlands | 15 employeesUserguest is a smart tool that helps hotels increase their online revenue by converting more users into guests. It uses technology, marketing tools and automate...
1/11
Integrates with
- Booking Engine
- Central Reservations Systems
- Channel Managers
Need a custom integration?
Pros & Cons
92% recommend
Group Director of Digital Marketing from City Center
Overall the tool is perfect to beat the urgency pop ups created by OTA's. Direct website needs something similar and Userguest tool has definitely tapped on this need. I have used the tool for a hotel website and we see ...
Digital Marketing Manager from Serviced Apartment
Easy to install tool Great dashboard with easy to digest information allowing to take quick actions New tools and functionalites launched regularly
Digital Marketing Manager from Serviced Apartment
Links with the marketing side of the business (for example social media, google ads, social ads) would be a great asset
Marketing Manager from Resort
I haven't experienced any issues, up to now, they have been irreproachable. I am sure they are making improvements and getting better every day.
Revenue Manager from City Center
We haven't experienced any issues or problems. I am sure that there will be requests coming from our side for new tools or ideas, but at the moment we do not have any.
Expert Q&A and Partner Recommendations
Userguest hasn’t been recommended by any experts or partners yet
Learn more about expert recommendations
Recommended by
Userguest Alternatives
The Guestbook: Cash Rewards Suite
Direct Booking ToolsDeveloped for hoteliers by hoteliers, The Guestbook: Cash Rewards Suite is a collection of growth driving enhancements to help boost direct bookings and increase your net revenue.
Features
- OTA Parity Live Feed
- Parity Reports
- Surge Alerts
- Pop-up Messages
- Custom Segment Messaging
- Messaging Analytics
- Live Chat
- Facebook Messenger Integration
- Review compilation widget
- Price Comparison
- Analytics dashboard
- Metasearch Survelliance
- Instant redeemable rewards
Active Markets
MARKETS SERVED
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Morocco
- United Kingdom
- France
- Denmark
- India
- Thailand
- Indonesia
Low review volume alert
This vendor is 71% below the category average..
Sep 07, 2021
Userguest Review: Increased our online bookings
Revenue Manager from City Center in London (United Kingdom)
Recommend
10/10
What do you like most?
I found the system very user friendly, in fact it is super easy and quick to create a new notification for your new promotions, and you can monitor their impact in real time.
What do you dislike or think could be improved?
We haven't experienced any issues or problems. I am sure that there will be requests coming from our side for new tools or ideas, but at the moment we do not have any.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
Sep 06, 2021
Userguest Review: Proactive and Excellent Advice to drive direct bookings
Ecommerce Manager from Resort in (Indonesia)
Recommend
9/10
What do you like most?
Overall the tool is perfect to beat the urgency pop ups created by OTA's. Direct website needs something similar and Userguest tool has definitely tapped on this need. The team is extremely proactive and...
What do you dislike or think could be improved?
We haven't experienced any issues, up to now, we are satisfied with their work . We will definitely share with Userguest, our remarks in the future.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
Aug 24, 2021
Userguest Review: Just started using it but looks like it has great potential.
Director from City Center in (United Kingdom)
Recommend
8/10
What do you like most?
Just started using it but looks like it has great potential. The team at UserGuest has put in a lot of effort to make the product user friendly and easy to understand. The UserGuest team are also very h...
What do you dislike or think could be improved?
It's too early to say. We're still learning and getting to grips with the features. However, it seems to be fairly comprehensive so I doubt there are any major improvements. No doubt revenue managers a...
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5
Jun 02, 2021
Userguest Review: Excellent Customer Service
Marketing Manager from Resort in Agadir (Morocco)
Recommend
9/10
What do you like most?
The team is extremely proactive and gives excellent advice. They follow up on every request and multiple alternatives to solve problems. 100% recommend
What do you dislike or think could be improved?
I haven't experienced any issues, up to now, they have been irreproachable. I am sure they are making improvements and getting better every day.
Customer Support
4.5
Ease of Use
4.5
Value for money
5
Implementation
4.5
Apr 15, 2021
Userguest Review: Good add on feature to your website to drive direct bookings
Group Director of Digital Marketing from City Center in (Thailand)
Recommend
9/10
What do you like most?
Overall the tool is perfect to beat the urgency pop ups created by OTA's. Direct website needs something similar and Userguest tool has definitely tapped on this need. I have used the tool for a hotel web...
What do you dislike or think could be improved?
If there could be a rate comparison widget which helps to compare the rates with OTA rates and a promo code could be established if the OTA's are undercutting.
Customer Support
4.5
Ease of Use
4.5
Value for money
4.5
Implementation
4.5
Apr 11, 2021
Userguest Review: Great Experience
CEO from Resort in New Delhi (India)
Recommend
9/10
What do you like most?
Increase in business. flexibility from Userguest team to ensure a win-win situation for both partners. Their speed of resolution is Great.
What do you dislike or think could be improved?
Need more ideas & assistance to push our business, overall happy as of now. Many Thanks. Overall it has been a Wonderful experience till date.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4.5
Pricing
Freemium (hotel can trial for free)
30 day trial
One time upfront purchase (flat rate)
$1000 - $10,000
Monthly subscription (Flat)
Less than $500/month
Monthly service fee
Less than $1000/month
Commission or Revenue Share
% of room upsell revenue
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Ecommerce Manager from Resort
Overall the tool is perfect to beat the urgency pop ups created by OTA's. Direct website needs something similar and Userguest tool has definitely tapped on this need. The team is extremely proactive and gives excellent...