Better.Guest Hotel App (by Betterspace) vs. Gastfreund:
Which Is Right for You?

The Decision

Choosing between Better.Guest Hotel App by Betterspace GmbH and Gastfreund | Hotelcore hinges on your hotel’s specific needs. Both aim to improve guest experiences through digital solutions, but they differ significantly in features, user base, and support. Betterspace has more recent reviews, a higher overall rating, and a broader integration network, making it the more trusted choice for most hoteliers.

Your decision depends on whether you prioritize a more established, feature-rich platform or a modular, flexible solution tailored to a broad range of property types. Which aligns better with your hotel’s goals?

Is Better.Guest or Gastfreund the Better Hotel Guest App?

Better.Guest by Betterspace and Gastfreund | Hotelcore both serve as digital guest directories and communication tools. Betterspace’s platform, launched in 2014, offers a unified approach with energy management, in-room tablets, and a strong European and Asian presence, reflected by its 23 reviews and high ratings. Gastfreund’s product, founded in 2013, emphasizes modularity and personalization, with only 11 reviews and no recent feedback, which limits current insight into its effectiveness.

While both products aim to streamline guest information and engagement, Betterspace’s platform demonstrates more maturity, with proven integrations and higher customer satisfaction. Does your hotel need a well-established, comprehensive system or a flexible modular solution?

Better.Guest vs Gastfreund: Which Should Your Hotel Choose?

If your hotel requires a robust digital guest app with energy management, seamless communication, and proven integrations across multiple regions, go with Betterspace. Its extensive feature set—covering in-room control, guest communication, and marketing—appeals to properties seeking a comprehensive solution.

Conversely, if your hotel values modularity, flexibility, and a highly personalized guest experience, Gastfreund might be a good fit, especially if you operate in North America or have a focus on boutique or resort properties. However, note that Gastfreund’s user reviews and recent feedback are limited, making it riskier for hotels seeking proven performance.

Is Better.Guest or Gastfreund Easier to Use?

Betterspace’s platform boasts a 4.78/5 ease of use rating, with reviewers praising its straightforward menu navigation and structured configuration. Many users highlight the quick onboarding process—rated 4.64/5—and intuitive interface, even for staff unfamiliar with digital tools.

Gastfreund’s solution, with a 4.27/5 rating, also receives positive remarks for user-friendliness. Users cite its modern interface and ease of access, but some note that initial setup can be time-consuming and requires familiarization.

Edge: Better.Guest.

Which Has Better Features: Better.Guest or Gastfreund?

Betterspace offers a total of 11 exclusive features, including energy management, advanced guest communication, and marketing tools—none of which are present in Gastfreund. It also provides comprehensive integrations with 27 verified partners, covering energy, room control, and PMS systems.

Gastfreund’s platform focuses on core guest communication and information delivery, with fewer features—only the essentials. It lacks specialized functionalities like energy management or extensive automation.

Edge: Better.Guest.

Which Has Better Customer Support: Better.Guest or Gastfreund?

Betterspace is rated 4.61/5 for customer support, with reviewers emphasizing quick, knowledgeable, and friendly assistance. Comments note that support is generally proactive, with some users mentioning faster responses and helpful onboarding.

Gastfreund’s support, rated 4.27/5, receives praise for professionalism and responsiveness. However, with fewer recent reviews, there’s less current data on support effectiveness, making Betterspace the more reliable choice.

Edge: Better.Guest.

Which Has More Integrations: Better.Guest or Gastfreund?

Betterspace connects to 27 verified partners, including major PMS and energy management systems like 4SUITES, hotelkit, and Oracle Hospitality. It offers extensive integration options, supporting a wide variety of hotel tech ecosystems.

Gastfreund offers 13 verified integrations, including PMS and booking platforms like SiteMinder, Little Hotelier, and RoomRaccoon. While sufficient for some, it has fewer options and limited interoperability compared to Betterspace.

Edge: Better.Guest.

Which Do Hoteliers Rate Higher: Better.Guest or Gastfreund?

Betterspace’s platform, with 23 recent reviews, boasts an exceptional 4.91/5 rating, particularly among city center, boutique, and resort hotels. Hoteliers praise its ease of use, support, and extensive features.

Gastfreund, with only 11 older reviews, has a 0/5 rating, which suggests outdated or insufficient data. Given the lack of recent feedback and lower ratings, Betterspace clearly outperforms in customer satisfaction.

Edge: Better.Guest.

How Much Do Better.Guest and Gastfreund Cost?

Betterspace does not publicly disclose pricing; it likely involves a customized quote based on hotel size and needs. No free tier or trial information is available, indicating a potentially higher investment level.

Gastfreund charges a base fee of $400 per month, with no trial or freemium options. This straightforward pricing may appeal to smaller hotels or those with limited budgets, but it offers less flexibility.

What Type of Hotel Should Use Better.Guest?

Hotels that should consider Betterspace:

• Properties seeking a comprehensive digital guest experience with energy management.
• Hotels that value extensive integrations and customization options.
• Properties looking to modernize their amenities and reduce paper usage.
• Hotels with a focus on city center, boutique, or resort markets.
• Teams that want proven support and high customer satisfaction.

Not ideal if:

• Your hotel prefers a low-cost, entry-level solution.
• You operate in a market where fewer regional integrations matter.
• Your hotel is small and requires only basic guest communication.

What Type of Hotel Should Use Gastfreund?

Hotels that should consider Gastfreund:

• Properties seeking modular, flexible digital guest solutions.
• Boutique hotels, resorts, or vacation rentals focusing on personalized guest experiences.
• Hotels with a limited tech budget or those comfortable with less extensive features.
• Hotels operating in North America or other regions covered by Gastfreund’s integrations.

Not ideal if:

• Your hotel requires advanced energy management or automation.
• You need a highly mature, well-reviewed platform with recent feedback.
• Your property benefits from extensive integrations and proven customer support.

The Bottom Line for Hotels

Better.Guest by Betterspace is a mature, feature-rich platform with a high customer satisfaction score, extensive integrations, and proven support. It suits hotels that aim to deliver a comprehensive, energy-efficient digital guest experience and are ready to invest in a proven solution.

Gastfreund | Hotelcore offers a flexible, modular approach with a focus on personalized guest engagement, ideal for boutique and resort properties seeking simplicity and customization. However, its limited recent reviews and fewer features make it less suitable for hotels seeking a comprehensive, scalable solution.

If you prioritize reliability, extensive features, and a strong support network, Betterspace is the clear choice. For hotels that need a lightweight, flexible platform with basic digital tools, Gastfreund could work, but with less confidence in current performance.

In summary: For most hotels looking for a trusted, proven platform capable of supporting growth and regional expansion, Better.Guest by Betterspace should be your pick. If your hotel values flexibility and a lighter touch, Gastfreund may suffice, but consider the lack of recent data before committing.