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Gastfreund
4.5 (11 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Gastfreund
Unranked in Hotel Guest Apps
Elevating guest experience. Empowering hotel teams. Driving revenue.
90% recommended by 11 hotels
Gastfreund | Hotelcore has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is Gastfreund | Hotelcore?
Founded in 2013 | Headquarters in Kempten (Allgäu) (Germany) | 94 employees
Gastfreund is a comprehensive guest experience platform designed for hotels, holiday rentals, and campsites, enhancing operations through an innovative, modular system. It integrates the Guest App, Info Channel, Hotel Newspaper, and team communication into a singular interface, ensuring seamless information flow and operations management. Guests receive timely, relevant information and recommendations, improving their overall experience and encouraging upsells. This platform reduces reception queries by up to 30% and saves teams approximately 20 hours monthly. With seamless integration into existing property management systems, Gastfreund optimizes workflow without additional workload.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Gastfreund | Hotelcore products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Gastfreund | Hotelcore Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Gastfreund | Hotelcore Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Gastfreund | Hotelcore
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Gastfreund | Hotelcore's Provided Description:
"Gastfreund is a guest experience platform for hotels, holiday rentals and campsites. It unites the Guest App, the Info Channel, the Hotel Newspaper and internal team communication on a connected, modular platform: guests get the right information at the right moment, teams run operations from a single interface, and hosts grow their revenue and free up their team. Hoteliers choose exactly the modules that fit their property. Founded in 2012 and headquartered in Kempten in the Allgäu, with further offices in Berlin and in Bruneck, Italy, Gastfreund is the market leader for digital guest engagement and team communication in the German-speaking region (DACH), with a strong presence in Italy and customers in 30 countries worldwide. At its core is the Guest App, Gastfreund's Digital Guest Directory, available exactly how each property and its guests prefer: as a native app for iOS and Android, as a no-download progressive web app (PWA) that opens instantly in the browser via QR code or link, or as the hotel's own branded app in the Apple App Store and Google Play. Around nine million guests use Gastfreund's solutions every year, and its apps hold a 4.8-star rating, the number-one guest app in the German-speaking app stores. Built into the Guest App, an AI assistant answers guest questions around the clock (from breakfast times to wellness, activities and local tips) and recommends the right add-on services at the right moment, lifting routine enquiries off the team without replacing the personal hospitality guests come for. The Info Channel and Hotel Newspaper round out the guest-facing system, putting information, services and recommendations directly into the guest's hand and onto screens throughout the property. Content is managed with simple drag-and-drop, and a central data pool keeps every module in sync: create once, publish everywhere. The result is measurable: up to 30% fewer enquiries at reception, around 20 hours a month saved in team time, print costs cut by as much as 75%, and an uplift in ancillary revenue of up to 30% through well-placed offers and upsells. Behind the scenes, the Hotelboard operations platform keeps teams connected: guest requests and messages in one place, tasks and shift handovers organised digitally, and incoming questions translated automatically into more than 30 languages. Seamless interfaces with leading property management systems (PMS) and partner tools, including Casablanca, MEWS, Apaleo, RoomRaccoon and protel, keep daily operations smooth, with no extra workload. In Switzerland, Gastfreund is the exclusive partner behind the info channel in Swisscom blue TV business, bringing the platform straight onto the in-room TV. Trusted by more than 7,000 properties and built on over a decade of experience since 2012, Gastfreund is developed in Germany, hosted on German servers and fully GDPR-compliant. Beyond hospitality, the same platform also serves the healthcare and senior-living sector, as a digital patient app for rehabilitation and specialist clinics and a resident app for care homes."
FAQs
Gastfreund Alternatives
Not sure if Gastfreund | Hotelcore is right for your hotel? Here are similar Hotel Guest Apps vendors that could be a good fit for your hotel:
Capabilities
AI Assistant
AI Assistant
Built directly into the Guest App, our AI Assistant answers guest questions around the clock and in the guest's own language: breakfast times, wellness offers, activities, local tips. It recommends the right add-on services at the right moment and takes routine questions off the team's plate, relieving staff without ever replacing the personal hospitality guests come for.
Pre-Check-in & Check-out
Pre-Check-in & Check-out
Connect the guest app to your PMS to enable pre-check-in, digital check-out, invoice access and payment.
Upselling
Upselling
Present your offers, experiences and activities, and make them directly bookable with a single tap.
Weekly Programme & Activities
Weekly Programme & Activities
Your weekly programme and activities are delivered at the right time and in the right place, directly in the guest's Guest App. Bookable in a tap the moment interest is highest, they drive more bookings and more ancillary revenue, without extra effort for your team.
Guest Information
Guest Information
Provide all relevant information digitally from booking to post-departure – for a team that's freed up and guests who are happier.
Guest Communication
Guest Communication
Your guests can reach you easily via direct chat. An AI agent is also available to answer guest questions 24/7.
Smart Processes
Smart Processes
Enable guests to access your digital services – from green options to room service – and streamline your internal processes.
Custom Branding
Custom Branding
Present your guest app in your own look and feel with custom logos, brand colors, and visual identity.
Dedicated App Store Listing
Dedicated App Store Listing
Your hotel gets its own dedicated app in the Apple App Store and Google Play Store under your hotel name and branding.
Native App & Progressive Web App
Native App & Progressive Web App
Your guests can use the app as a native mobile app or progressive web app (PWA) – maximum convenience, maximum reach.
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Available Add-ons & Modules
Guest App (Digital Guest Directory)
Hotel Guest Apps
Native app & progressive web app: Information and offers for your guests from booking to departure
Info Channel (Digital Signage)
Digital Signage & Lobby Technology
Infotainment directly on your screens and TVs.
Stationary Hardware
Digital Signage & Lobby Technology
Interactive touchpoints at highly frequented hotspots.
AI Assistant
Hotel Chatbots
Trained on your own content, the AI Assistant is built right into your Guest App and answers guest questions 24/7 in their language, from breakfast times to wellness offers and local tips. It gives accurate, on-brand answers and recommends the right add-on services at the right moment, turning questions into booked experiences. Routine inquiries are handled automatically, so your team gains time for the guests in front of them, relieved but never replaced.
Q1 '26 Hotel Guest Apps Survey Insights
Is Gastfreund | Hotelcore a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 18
Mid-sized
95%
(218)
Duve is commonly considered an alternative to Gastfreund | Hotelcore for Mid-sized hotels due to its comprehensive all-in-one guest communication and upselling platform that streamlines operations and enhances guest satisfaction, although challenges in integration reliability can occasionally arise.
Mid-sized
95%
(218)
#1
of 18
Duve is commonly considered an alternative to Gastfreund | Hotelcore for Mid-sized hotels due to its comprehensive all-in-one guest communication and upselling platform that streamlines operations and enhances guest satisfaction, although challenges in integration reliability can occasionally arise.
Rank
Region
Popular alternatives
#1
of 18
Europe
93%
(225)
Duve is commonly considered an alternative to Gastfreund | Hotelcore for Europe hotels due to its customizable guest communication tools and seamless integration capabilities, though it is often evaluated with attention to the initial setup complexity and support responsiveness challenges.
Europe
93%
(225)
#1
of 18
Duve is commonly considered an alternative to Gastfreund | Hotelcore for Europe hotels due to its customizable guest communication tools and seamless integration capabilities, though it is often evaluated with attention to the initial setup complexity and support responsiveness challenges.
Rank
Country
Popular alternatives
#2
of 5
Germany
96%
(18)
Guestnet is commonly considered an alternative to Gastfreund | Hotelcore for De hotels, primarily due to its intuitive interface and reliable support, which streamline guest interactions and enhance operational efficiency, although its backend customization options could be less intuitive for some users.
Germany
96%
(18)
#2
of 5
Guestnet is commonly considered an alternative to Gastfreund | Hotelcore for De hotels, primarily due to its intuitive interface and reliable support, which streamline guest interactions and enhance operational efficiency, although its backend customization options could be less intuitive for some users.
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Gastfreund | Hotelcore Reviews Summary
Ease of Use
4.3/5
Customer Support
4.3/5
ROI
3.7/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Gastfreund is the #12 most trending product in the Hotel Guest Apps category (out of 92) and the #571 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGastfreund | Hotelcore’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Gastfreund | Hotelcore Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare Gastfreund | Hotelcore to Top Alternatives
Guest Experience Platform • Fully customizable and integrated guest app
From check-in to check-out, Hoteza GuestApp brings every request, interaction, and service into one digital app: communication, upsells, in-room control and beyond.
Want to find out if Gastfreund | Hotelcore is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
Very good product
Hotelier from 25-49 room in Senales (Schnals) (Italy)
Verified
2 months ago
Since the start of the 2025/26 winter season, we've been using the Gastfreund app for our guests, and it's been very well received. It's clear and easy to use, and guests have all the important and useful information at their fingertips at any time. The app is also easy and straightforward for us as hosts to use. We'd particularly like to h...
Italy
Italy
Hotelier
Small Hotel
10
Super Service
Gastgeber from 25-49 room in Kirchlinteln (Germany)
Verified
2 months ago
I immediately received the correct service number via the AI assistant, reached someone directly, and my issue was resolved easily within minutes. Thank you very much.
Germany
Germany
Gastgeber
Small Hotel
9
An indispensable partner for guest communication
Marketingleiterin from 100 to 199 room Extended Stay & Serviced Apartment in Markgrafenheide (Germany)
Verified
9 months ago
We have been working with Gastfreund for many years and are very satisfied. The system offers us the opportunity to inform our guests in a timely, uncomplicated, and professional manner. I would particularly like to highlight the digital guest directory: It is intuitively structured, always up-to-date, and saves us a tremendous amount of pa...
Germany
Germany
Marketingleiterin
Large Hotel
10
The Gastfreund app is truly a great companion for your hotel stay!
Reception from 50-74 room Branded Hotel in Kirchberg (Austria)
Verified
9 months ago
I find it particularly practical that you have access to all the important information anytime, anywhere – without having to spend a long time searching or asking questions. It's easy to use, the interface is modern, and the content can always be kept up to date. A real added value for guests – highly recommended!
Austria
Austria
Reception
Mid-Sized Hotel
10
Gastkontakt-on-Demand
Marketing from 100 to 199 room RV Parks & Campground in Fehmarn (Germany)
Verified
9 months ago
Thanks to our Gastfreund-Gäste app, guests can find the most important information about their stay in one central location, a real plus for our entertainment team. It also relieves the burden on our reception. The push notification function is also very valuable; it allows us to reach our guests specifically and draw attention to special e...
Germany
Germany
Marketing
Large Hotel
10
Overall concept
Rezeptionistin from 75-99 room Boutique in Pertisau (Austria)
Verified
10 months ago
Easy to use. (Almost) everything from a single source – Gastfreund for the morning mail, a hotel app, and a hotel board for internal communication. It also works great for communicating with hotel guests. Push notifications for guests are sent.
Austria
Austria
Rezeptionistin
Mid-Sized Hotel
10
Great service and super uncomplicated!
Assistenz der Geschäftsführung from 100 to 199 room Branded Hotel in Ramsau (Germany)
Verified
10 months ago
We particularly appreciate the hotel app's ease of use and seamless integration. The intuitive user interface allows us to optimally inform and serve our guests. Furthermore, Gastfreund's support is always prompt and helpful.
Germany
Germany
Assistenz der Geschäftsführung
Large Hotel
10
Everything works as it should, friendly staff.
Managing Director from 200 to 499 room RV Parks & Campground in Oberweis (Germany)
Verified
10 months ago
Guest communication, bread orders, hiking and cycling trails, push notifications to communicate with guests at short notice and on site, introducing the region, online entertainment program.
Germany
Germany
Managing Director
Large Hotel
1
Pay attention to the notice periods!
Inhaber from 10 to 24 room Boutique in Bad Munstereifel (Germany)
Verified
12 months ago
Unfortunately, it's very inefficient, and guests rarely notice or read it. The layout is also very outdated, and unfortunately, it hasn't been improved over the years.
Germany
Germany
Inhaber
Small Hotel
0
Waste of money!
Manager from 5 to 9 room Boutique in The Hague (Netherlands)
Verified
18 months ago
The idea behind the app is a nice one, but in practice it is hardly used by hotel guests.
Netherlands
Netherlands
Manager
X-Small Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
With the Guestfriend platform, guests receive all important hotel information and offers digitally and centrally in one place. The service of Guestfriend relieves the hotel staff in their daily work to a high degree and also contributes to an increase in the general satisfaction of the guests.
Showing all answers to: "What does this product or service do well?"
With the Guestfriend platform, guests receive all important hotel information and offers digitally and centrally in one place. The service of Guestfriend relieves the hotel staff in their daily work to a high degree and also contributes to an increase in the general satisfaction of the guests.
Gastfreund is the all round for guest services it has a digital guest directory that provides guests with information covering their entire stay. Personally communicating with them and helping properties market offers directly to their mobile devices
Gastfreund makes it really easy for accommodation providers to manage the guest experience and provide guests with an even better stay. Great software solutions and a great team.
As a partner you can work together very trustfully and successfully.
Question:
What differentiates this product or service from the competition?
Answer:
Guestfriend offers hoteliers the possibility to integrate their own content or services, such as the digital reading experience of sharemagazines, in a simple and uncomplicated way. the platform manages to combine information and entertainment very user friendly.
Showing all answers to: "What differentiates this product or service from the competition?"
Guestfriend offers hoteliers the possibility to integrate their own content or services, such as the digital reading experience of sharemagazines, in a simple and uncomplicated way. the platform manages to combine information and entertainment very user friendly.
They create an individual guest directory, either in the app or on the hotels app. their ability to communicate with guest at any time as well as creating efficiencies of daily hotel task management.
Gastfreund is ideal for owner-managed hotels and guesthouses and they truly allow every hotelier and host to use a solution that is tailored to their needs. They respond very individually to their customers and are always easy to reach.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
To be able to offer your guests a comprehensive infotainment offer, use the integration of the digital reading experience. Your guests receive all important information for their stay and additionally innovative entertainment.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
To be able to offer your guests a comprehensive infotainment offer, use the integration of the digital reading experience. Your guests receive all important information for their stay and additionally innovative entertainment.
Gastfreund by Hotelcore is a reliable Hotel App that integrates seamlessly to SiteMinder. We have worked with them for a year and have a fruitful relationship. Our customers enjoy using the application and we feature this app on our Hotel App store.
The solution should definitely be tried out, as guests' wishes have evolved and they place more value on getting an even more personalised stay with individual tips, offers and services. All this is offered by Gastfreund and hotels can only benefit from it.
Recommended by
Jan van Ahrens
CEO
@
sharemagazines GmbH
Hilary Santamaria
Marketing Manager
@
SiteMinder
Markus Becker
Marketing Manager DACH
@
eviivo
Jan van Ahrens
CEO
@
sharemagazines GmbH
Hilary Santamaria
Marketing Manager
@
SiteMinder
Markus Becker
Marketing Manager DACH
@
eviivo
Are you a consultant or vendor that recommends Gastfreund | Hotelcore?
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Gastfreund | Hotelcore Integrations
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Support
Unverified
Gastfreund | Hotelcore has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Products Reviewed
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What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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