Betterspace GmbH vs. INTELITY vs. Secom: Which is a Better Fit?

Better.Guest Hotel App (by Betterspace)

Communication & Messaging

Automatic Translations (Multi-Lingual)
Request Management
Room Service Ordering
Guest Messaging
App download
Web-app

Content Management

Hotel Directory
Guest Profiles
Local Recommendations
Web-app

Upselling

Payments
Room Service Ordering

Request Management

Request Management
Room Service Ordering
Mobile Checkout
Mobile Checkin

Other

INTELITY Guest Mobile Apps with Mobile Key

Door Hardware

Door Hardware and Locks
Door Lock Upgrade Kit

Offers a kit to upgrade existing door locks so hotels don't have to replace all existing hardware in order to go live.÷

Access Management

Access Management (Cloud Based)
Access Management Solution (Server Based)
Guest Management Dashboard
Google Wallet Integration

Store keys in Google Wallet to allow guests and staff to open any door which they have access to with a tap of their smartphone instead of having to open the Web App providing increased security and convenience.
Multi-Property Management

Manage access across multiple properties in your portfolio from a centralized dashboard.
Notifications

Guest App

Mobile App
Whitelabel Capability
Remote Checkin
Keyless Entry

Mobile Check-In / check-in from anywhere / save time, eliminate the line. Mobile keyless entry / secure room access via smartphone / most secure form of room entry, receive mobile key prior to arrival, straight-to-room, eliminates plastic keycard waste and cost
Apple Watch App

Ability for guests to unlock their guest room using their Apple Watch

Compatibility

Door Lock Upgrade Kit

Offers a kit to upgrade existing door locks so hotels don't have to replace all existing hardware in order to go live.÷
Apple Watch App

Ability for guests to unlock their guest room using their Apple Watch
Developer SDK

Software development kit (SDK) that enables hotels to leverage the product capabilities and build them into their own app.
Google Wallet Integration

Store keys in Google Wallet to allow guests and staff to open any door which they have access to with a tap of their smartphone instead of having to open the Web App providing increased security and convenience.

Other

SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Secured Data Protection
Guest History

Secom Kriegner Zutrittskontrollsysteme

Door Hardware

Door Hardware and Locks
Door Lock Upgrade Kit

Offers a kit to upgrade existing door locks so hotels don't have to replace all existing hardware in order to go live.÷

Access Management

Access Management (Cloud Based)
Access Management Solution (Server Based)
Guest Management Dashboard
Google Wallet Integration

Store keys in Google Wallet to allow guests and staff to open any door which they have access to with a tap of their smartphone instead of having to open the Web App providing increased security and convenience.
Multi-Property Management

Manage access across multiple properties in your portfolio from a centralized dashboard.
Notifications

Guest App

Mobile App
Whitelabel Capability
Remote Checkin
Keyless Entry

Mobile Check-In / check-in from anywhere / save time, eliminate the line. Mobile keyless entry / secure room access via smartphone / most secure form of room entry, receive mobile key prior to arrival, straight-to-room, eliminates plastic keycard waste and cost
Apple Watch App

Ability for guests to unlock their guest room using their Apple Watch

Compatibility

Door Lock Upgrade Kit

Offers a kit to upgrade existing door locks so hotels don't have to replace all existing hardware in order to go live.÷
Apple Watch App

Ability for guests to unlock their guest room using their Apple Watch
Developer SDK

Software development kit (SDK) that enables hotels to leverage the product capabilities and build them into their own app.
Google Wallet Integration

Store keys in Google Wallet to allow guests and staff to open any door which they have access to with a tap of their smartphone instead of having to open the Web App providing increased security and convenience.

Other

What Customers Are Saying

Most Recent Review

Nice service for the guests, hardware (tablets) unfortunately lacking

Inhaber from Willingen (Germany)

Good Experience

Reservation Manager

Secom doesn’t have any clients that have vouched for the product

Most Positive Review

Great tool for the guests

Hotelbetriebswirt

Great product for connecting with guests

Business Analyst

Most Critical

The digital and sustainable helper for guests and receptionists

Hoteldirektor

Excellent Tech Tools to provide great service

General Manager

References