INTELITY Guest Mobile Apps with Mobile Key

4.7 (39 REVIEWS)

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HT Score  
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Sal, Brendan, Josh + 9 more experts recommend INTELITY

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INTELITY Guest Mobile Apps with Mobile Key

4.8 (39 REVIEWS)

Ranked 6 (out of 41) in Hotel Keyless Entry Systems

Streamline the check-in process for both guests and staff with mobile apps and mobile key.

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Bell avatar Bell - AI powered product analyst

I analyzed all of INTELITY’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Intelity for its comprehensive integration with various hotel systems, which streamlines operations, boosts revenue through enhanced upselling and room service capabilities, and significantly elevates the guest experience with features like mobile key entry and in-room controls. However, some users report limitations in integrations and user interface aesthetics that could benefit from improvements. Intelity's solution also stands out for its ability to reduce costs by eliminating the need for physical paper compendiums.

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Beverly Hilton, Dream Hotels, Yotel & 79 others

Read their reviews
Powered by AI

Hoteliers Most Frequently Mention

Customer Service and Support
Guest Experience Enhancement
Integration with Other Systems
Customization and Flexibility
User Interface and Usability
Mobile App and Check-In System
In-Room Controls and Mobile Key
Digital Compendium
Implementation Time
AI and Automation
Room Service and Dining Integration

What Types of Hotels INTELITY is Popular For

Size

4 | X-Small (1-9 room)

4 | Small (10-24 room)

15 | Medium (25-74 room)

44 | Large (75-199 room)

29 | X-Large (200+ room)

Country

70 | United States of America

5 | Canada

4 | United Kingdom

2 | Mexico

2 | Spain

2 | Australia

1 | Brazil

1 | Maldives

1 | Vietnam

1 | Kuwait

1 | South Africa

1 | Greece

1 | United Arab Emirates

Type

59 | Luxury Hotels

56 | Resorts

53 | Boutiques

27 | Bed & Breakfast & Inns

19 | Airport/Conference Hotels

16 | Branded Hotels

14 | Casinos

12 | City Center Hotels

10 | Limited Service & Budget Hotels

6 | Extended Stay & Serviced Apartments

6 | RV Parks & Campgrounds

1 | Hostels

1 | Vacation Rentals & Villas

Region

77 | North America

7 | Europe

2 | Asia Pacific

2 | Oceania

2 | Middle East

1 | South America

1 | Africa

Category

62 | In-Room Hotel Tablets

59 | Hotel Guest Apps

39 | Hotel Keyless Entry Systems

31 | Staff Collaboration Tools

23 | Guest Messaging Software

19 | Contactless Check-in

2 | Hospitality TV

What is INTELITY?

Founded in 2013 | Headquarters in California (United States) | 65 employees
INTELITY Guest Mobile Apps with Mobile Key is a guest engagement and service platform specifically designed for the hospitality industry. This software enables guests to use their smartphones not just for communication and information, but also as a digital room key, streamlining the check-in process and reducing the need for front desk interactions. The app seamlessly integrates with various hotel systems, enhancing operational efficiency and improving the guest experience. Hotels can leverage the platform for upselling, in-room controls, and room service, thus boosting revenue and reducing costs associated with physical paper compendiums.

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Capabilities

Multi-Key & Shared Key

ID Capture & Verification

Full Mobile Check-In & Check-Out

Per-Arrival Mobile Check-In

Fully Native Mobile Apps

Features

Door Hardware

4/5 features

Access Management

4/5 features

Guest App

4/5 features

Compatibility

4/5 features

Available Add-ons & Modules

Digital Dining Ordering & Delivery

Mobile Ordering & Room Service
With our digital dining, you can automate the dining process for your guests and staff while promoting a contactless experience. Your guests can view dining menus, select items to order, specify the delivery location, track request fulfillment time, and much more. Your team can automate dining requests, make real-time imagery and description changes to menus, and reduce dining calls, while your property can increase incremental revenue with forced modifiers, capture popular items, and more.

INCLUDED

Guest Experience Management System

Staff Collaboration Tools
Our staff operation tool automates and streamline daily operations, manage incremental revenue streams, aids in elevating the guest experience, and more – all from a single dashboard. Resolve customer complaints quickly, schedule preventative maintenance, receive guest feedback instantaneously, and manage all of your mobile and in-room content in real-time. Leveraging 100+ integrations with top PMS, POS, room controls, and ticketing providers, we make it easy to incorporate technology directly within your existing technology stack.

INCLUDED

Fully Native Mobile Apps

Hotel Guest Apps
Our branded mobile app puts your hotel and all its amenities in your guests’ hands. Your guests can engage with your hotel from anywhere. Available on iOS, Android, or web browser, our branded mobile app includes White-label apps for individual properties, Multi-property, brand apps, and Mobile API.

INCLUDED

INTELITY Reviews Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, INTELITY Guest Mobile Apps with Mobile Key is the #12 most trending product in the Hotel Keyless Entry Systems category (out of 41) and the #476 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

INTELITY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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78 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

INTELITY Pricing

Pricing Available By Request

INTELITY has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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2

Success Stories

5

References

35

Featured Customers

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INTELITY Reviews

Hotelier Rating

Excellent
77
Very Good
10
Average
7
Poor
2
Terrible
2

Property Size

  • X-Small (4)
  • Small (4)
  • Medium (15)
  • Large (44)
  • X-Large (29)

Country

  • United States of America
    United States of America
    (70)
  • Canada
    Canada
    (5)
  • United Kingdom
    United Kingdom
    (4)
  • Mexico
    Mexico
    (2)
  • Spain
    Spain
    (2)
  • Australia
    Australia
    (2)
  • Brazil
    Brazil
    (1)
  • Maldives
    Maldives
    (1)
  • Vietnam
    Vietnam
    (1)
  • Kuwait
    Kuwait
    (1)
  • South Africa
    South Africa
    (1)
  • Greece
    Greece
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)

Region

  • North America
    North America
    (77)
  • Europe
    Europe
    (7)
  • Asia Pacific
    Asia Pacific
    (2)
  • Oceania
    Oceania
    (2)
  • Middle East
    Middle East
    (2)
  • South America
    South America
    (1)
  • Africa
    Africa
    (1)

Hoteliers say

Hoteliers like Intelity for its comprehensive integration with various hotel systems, which streamlines operations, boosts revenue through enhanced upselling and room service capabilities, and significantly elevates the guest experience with features like mobile key entry and in-room controls. However, some users report limitations in integrations and user interface aesthetics that could benefit from improvements. Intelity's solution also stands out for its ability to reduce costs by eliminating the need for physical paper compendiums.

AI-generated from the text of customer reviews

Customer Service and Support
Guest Experience Enhancement
Integration with Other Systems
Customization and Flexibility
User Interface and Usability
Mobile App and Check-In System
In-Room Controls and Mobile Key
Digital Compendium
Implementation Time
AI and Automation
Room Service and Dining Integration
9

Powerful Solution with lots of Options

IT Application Analyst from 200 to 499 room Casino in Battle Creek (United States of America)

Verified
18 months ago
Intelity provides a powerful solution that can solve many gaps in service for your hotel that your other software does not provide. The amount of tie-ins to other software to provide an intuitive and all encompassing solution for our hotel is amazing. The ability to set up in-room controls and Room Service ordering of food and amenities rig...
Country United States of America
IT Application Analyst
X-Large Hotel
8

Good Experience

Reservation Manager from 500+ room Luxury Hotel in Rancho Palos Verdes (United States of America)

Verified
18 months ago
I most appreciate the customization of Revinate. You can adjust the data information to provide exactly what you are seeking. It has improved reputation through use of lead reminders and template emails. It assists to collect guest information for simplified tracking and future campaigns. You can directly adjust areas of the GEMs and the ap...
Country United States of America
Reservation Manager
X-Large Hotel
10

A Game-Changer for a Modern Hotel Experience!

from 1 to 4 room Boutique in Las Vegas (United States of America)

Verified
18 months ago
Intelity has redefined our expectations for hotel stays. It's not just an app; it's a game changer that elevates the entire guest experience.
Country United States of America
X-Small Hotel
10

INTELITY - Mobile Key/Guest Messaging

Corporate IT Manager from 100 to 199 room Boutique in New York City (United States of America)

Verified
3 years ago
Great company: George in sales was helpful throughout the entire process and even came on-site to ensure everything was working properly. Mobile key works well as well as the messaging.
Country United States of America
Corporate IT Manager
Large Hotel
10

Exceptional Service

Applications Administrator from 200 to 499 room Resort in Ocala (United States of America)

Verified
3 years ago
Working with the Intelity team has been a pleasure. They have been exceptionally responsive to our needs and have adapted quickly to our changes. Great Team and the App itself provides an amazing guest experience.
Country United States of America
Applications Administrator
X-Large Hotel
10

The Most Patient Team !

General Manager from 75-99 room Boutique in Toronto (Canada)

Verified
3 years ago
Janice White and her team have been very amazingly patient. Implementing our Intelity apps during a pandemic with reduced resources on our end has been challenging to say the least. Whenever we had to time to work on issues, the team was always there and ready for us.
Country Canada
General Manager
Large Hotel
10

Patience and Attention to Details

Director of Operations from 75-99 room Boutique in Toronto (Canada)

Verified
3 years ago
- Vendor has wonderful staff with a never say No attitude. Can always rely on them to solve any questions or concerns you may have - Great attention to detail and patience from staff makes the whole process of working with Intelity enjoyable
Country Canada
Director of Operations
Large Hotel
9

Good Cooperation

Operations Director from 200 to 499 room Casino in New Cumberland (United States of America)

Verified
3 years ago
All fine. Good and organized project management. Consideration of operational needs and corresponding customization. Corporate design guides are considered properly.
Country United States of America
Operations Director
X-Large Hotel
10

Effortlessly

Group Rooms Operations Manager from 25-49 room Boutique in Empangeni (South Africa)

Verified
3 years ago
User friendly for both guest and staff. The product is easy to use. Guest enjoy being able to check-in online, use their mobile key to gain access to their rooms.
Country South Africa
Group Rooms Operations Manager
Medium Hotel
8

Enhancing the Guest Experience

IT Manager from 200 to 499 room Luxury Hotel in Honolulu (United States of America)

Verified
3 years ago
Hotel content delivered in an easy to use graphical interface. Eliminates the paper compendium, saves money. Changes to the content done "on the fly". Improves efficiency through real-time notification of guest requests. Integration to many systems. Weekly status meetings.
Country United States of America
IT Manager
X-Large Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Intelity Guest Mobile Apps excel in enhancing guest experiences at hotels. They provide seamless, personalized services like mobile check-in, room control, dining & spa reservations, and local information, all from the convenience of guests' smartphones, creating a more convenient and enjoyable stay.

Question:

What differentiates this product or service from the competition?

Answer:

Intelity Guest Mobile Apps outshine competitors with their intuitive interface, robust functionality, and deep integration. They offer a comprehensive suite of services that seamlessly adapt to a hotel's unique needs, setting them apart in delivering exceptional guest satisfaction and operational efficiency.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Intelity Guest Mobile Apps are ideal for luxury hotels due to their ability to elevate the guest experience. They offer seamless, personalized services like in-room control, dining reservations, and spa bookings, aligning perfectly with the high-end expectations of luxury travelers. This technology not only enhances guest satisfaction but also helps luxury hotels differentiate themselves in a competitive market, delivering a truly unforgettable stay.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 9 recommend
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Fabricio Titiro Principal - Partnerships @ Oracle Hospitality
Are you a consultant or vendor that recommends INTELITY? Leave a recommendation

News

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INTELITY

1 year ago

INTELITY Announces Steve Proctor as CEO to Lead Turnaround and Modernization of Hospitality Tech Platform

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INTELITY

1 year ago

Juniper Preserve Resort Selects INTELITY Platform to Enhance Digital Guest Experience

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INTELITY

1 year ago

INTELITY Named World’s Best Hotel Digital Key Solutions Provider, World’s Best In-Room Tablet Provider at 2023 World Travel Tech Awards

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1 year ago

Terranea Resort Introduces INTELITY Mobile Offering to Elevate Guest Experience

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1 year ago

Fantasyland Hotel Partners with INTELITY for Mobile Guest Experience

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1 year ago

The Hazelton Hotel Transforms the Guest Experience with In-Room Tablets

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INTELITY

1 year ago

The Hazelton Hotel Transforms the Guest Experience with INTELITY

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INTELITY

1 year ago

INTELITY Set to Launch Mobile App with The Leading Hotels of the World

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1 year ago

INTELITY, FreshBed Announce Live Integration & Partnership

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INTELITY

1 year ago

INTELITY to Showcase Platform Updates at HITEC Toronto 2023

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INTELITY

1 year ago

INTELITY CEO Robert Stevenson Named TravelTech CEO of the Year

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INTELITY

1 year ago

Westlake Village Inn and INTELITY Expand Hospitality Platform Partnership

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INTELITY

1 year ago

The Little Nell Launches INTELITY’s Platform to Elevate Guest Experience

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INTELITY

1 year ago

The WorkNomads Lab Hotel Selects INTELITY for Mobile Guest Experience

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INTELITY

2 years ago

INTELITY Announces Updated Strategic Partnership with Unifocus, formerly Knowcross

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INTELITY

2 years ago

La Casa del Camino Selects INTELITY to Improve their Guest Experience

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INTELITY

2 years ago

INTELITY Named Best In-Room Tablet Provider by World Travel Tech Awards

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INTELITY

2 years ago

Potawatomi Hotel & Casino Selects INTELITY for Complete Mobile Guest Experience

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INTELITY

2 years ago

Setsu Niseko Turns to INTELITY, McLaren Technologies for Digital Guest Features

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INTELITY

2 years ago

SUN & MOON Riverside Hotel Selects INTELITY to Integrate Tech in Supporting Guests

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INTELITY

2 years ago

Boston Harbor Hotel to Expand Partnership with INTELITY’s Smart Room Offering

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INTELITY

2 years ago

InterContinental Buckhead Atlanta Selects INTELITY’s Smart-Room Tablets to Elevate Guest Experience

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INTELITY

2 years ago

Terranea Resort to Introduce INTELITY Mobile Offering to Elevate Guest Experience

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INTELITY

2 years ago

INTELITY and Incode Technologies Announces Strategic Partnership

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INTELITY

2 years ago

Leading the Industry: INTELITY Announces Platform Release 5 at HITEC Orlando 2022

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INTELITY

2 years ago

Two Grupo Boldt Properties in Argentina Choose INTELITY to Transform Guest Experience

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INTELITY

2 years ago

INTELITY to Showcase Hospitality Platform at HITEC Orlando 2022

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INTELITY

2 years ago

Empeiria High Sierra Hotel Selects INTELITY for Mobile Guest Experience

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INTELITY

2 years ago

Hard Rock Hotel & Casino Lake Tahoe Partners with INTELITY to Launch Branded App

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INTELITY

2 years ago

INTELITY Introduces 1-Click Mobile Check-in for a Seamless Guest Experience

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INTELITY

2 years ago

New Bespoke Hotel CIVILIAN Launches INTELITY Platform to Enhance Guest Experience

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INTELITY

2 years ago

INTELITY Partners with Paramount Hotels to Offer Guests Complete Mobile Experience

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INTELITY

2 years ago

INTELITY Named a Forbes Travel Guide Brand Official for Sixth Year in a Row

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INTELITY

3 years ago

Buenos Aires’ Luxury Hotel Madero to Transform Guest Experience with the INTELITY Platform

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INTELITY

3 years ago

INTELITY Announces its Award-Winning Hospitality Technology Platform is Now Mobile Responsive

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INTELITY

3 years ago

INTELITY Named Both Best Hotel Digital Key and Best In-Room Tablet Provider in 2021 by World Travel Tech Awards

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INTELITY

3 years ago

The 5 Steps to Ensure Success When Investing in Hotel Tech

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INTELITY

3 years ago

Mountaineer Casino, Racetrack & Resort Selects INTELITY for Full Mobile Hospitality Platform

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INTELITY

3 years ago

INTELITY and Nuvola Partner Together to Expand Guest Messaging and Request Management for Hoteliers

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INTELITY

3 years ago

YOTEL Takes the Next Step in Their Digital Evolution with INTELITY

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INTELITY

3 years ago

Peermont Resorts Teams with INTELITY to Upgrade Guest Experience Brand-wide

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INTELITY

3 years ago

Hotel Metropole Monte-Carlo Partners with INTELITY to Deliver Mobile-First Guest Experience

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INTELITY

4 years ago

INTELITY Collaborates with The Leading Hotels of the World to Develop Custom Mobile App and Guest Experience Platform for Brand and Member Hotels

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INTELITY

5 years ago

Oaklawn Racing Casino Resort Selects INTELITY as Part of $100 Million Expansion Project

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INTELITY

5 years ago

Serena Hotels to Launch Enterprise Brand Mobile App Powered by INTELITY

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INTELITY

5 years ago

Oceana Launches INTELITY Platform, Elevating Guest Experience

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INTELITY

5 years ago

AAA Four-Diamond Rating Awarded to The Inn at Harbor Shores

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INTELITY

5 years ago

INTELITY and Maxxton Join Forces to Offer a Seamless Property Management Experience

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INTELITY

5 years ago

The DAYTONA Opens with the Full INTELITY Platform

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INTELITY

5 years ago

FireKeepers Casino Hotel Includes INTELITY Platform as Part of Multi-Million Dollar Expansion

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INTELITY

5 years ago

White Pearl Resorts Launches the INTELITY Platform

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INTELITY

5 years ago

INTELITY and Silverware Partner to Fully Automate Food & Beverage in Hospitality

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INTELITY

5 years ago

INTELITY and BluIP Partner to Implement Phone Calls Through In-Room Tablets

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INTELITY

5 years ago

Dream Hollywood Reimagines Guest Marketing with INTELITY

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INTELITY

5 years ago

INTELITY to Debut Enhanced Staff Features and Functionalities at HITEC Minneapolis

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INTELITY

5 years ago

YOTEL to Make INTELITY a Brand Standard

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INTELITY Integrations

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Support

Verified Support

INTELITY has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

91%

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