Compare Blackbell (formerly Hotelcloud) vs Alliants Concierge vs ALICE Guest Services by Actabl

Compare Blackbell (formerly Hotelcloud) vs Alliants Concierge vs ALICE Guest Services by Actabl

Concierge Software vendor comparison between Blackbell (formerly Hotelcloud) vs Alliants Concierge vs ALICE Guest Services by Actabl. Find out which Concierge Software is right for you based on realtime data from 735 verified hotelier reviews across 54 countries.

Ratings Summary

HT Score

Blackbell (formerly Hotelcloud)

unranked

Alliants Concierge

unranked

ALICE Guest Services by Actabl

100

Popularity

Blackbell (formerly Hotelcloud)

0 verified reviews

Alliants Concierge

23 verified reviews

ALICE Guest Services by Actabl

712 verified reviews

Likelihood to Recommend

Blackbell (formerly Hotelcloud)

0%

Alliants Concierge

89%

ALICE Guest Services by Actabl

91%

Ease of Use

Blackbell (formerly Hotelcloud)

0

Alliants Concierge

4.4

ALICE Guest Services by Actabl

4.6

ROI

Blackbell (formerly Hotelcloud)

0

Alliants Concierge

4.3

ALICE Guest Services by Actabl

4.4

Implementation

Blackbell (formerly Hotelcloud)

Not enough data available

Alliants Concierge

4.5

ALICE Guest Services by Actabl

4.4

Customer Support

Blackbell (formerly Hotelcloud)

0

Verified Customer Support

Alliants Concierge

4.7

Verified Customer Support

ALICE Guest Services by Actabl

4.4

Verified Customer Support

Certificate of Excellence

Blackbell (formerly Hotelcloud)

Alliants Concierge

ALICE Guest Services by Actabl

Features

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking

Transportation

Lost & Found

Wake up calls

Reservations

Request Management

Vendor Management

Smart Vendor Database

Transportation

Reservations

Guest Communication

Request Management

Other

In app translation

Service Recovery/Escalation

Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Blackbell (formerly Hotelcloud)

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking
Transportation
Lost & Found
Wake up calls
Reservations
Request Management

Vendor Management

Smart Vendor Database
Transportation
Reservations

Guest Communication

Request Management

Other

Alliants Concierge

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking
Transportation
Lost & Found
Wake up calls
Reservations
Request Management

Vendor Management

Smart Vendor Database
Transportation
Reservations

Guest Communication

Request Management

Other

ALICE Guest Services by Actabl

Branding & Customization

Hotel branded confirmations & recommendations

Logistics & Fulfillment

Package Management & Tracking
Transportation
Lost & Found
Wake up calls
Reservations
Request Management

Vendor Management

Smart Vendor Database
Transportation
Reservations

Guest Communication

Request Management

Other

In app translation
Service Recovery/Escalation
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud)

vs.

alliants

alliants

vs.

Actabl

Actabl

Take recommendations quiz

Customers

Top 3 Segments

Blackbell (formerly Hotelcloud)

Resorts - 0%

Motels - 0%

Hostels - 0%

Alliants Concierge

Resorts - 30%

Other - 13%

City Center Hotels - 9%

ALICE Guest Services by Actabl

Resorts - 29%

Boutiques - 14%

Luxury Hotels - 14%

Featured clients

-

Alliants Concierge

ALICE Guest Services by Actabl

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Pricing

Pricing Benchmark

Pricing Available By Request

Blackbell (formerly Hotelcloud) has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Mid-Sized (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Blackbell (formerly Hotelcloud)

Pricing Available By Request

Blackbell (formerly Hotelcloud) has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Alliants Concierge

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

ALICE Guest Services by Actabl

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Custom Price Quote

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud)

vs.

alliants

alliants

vs.

Actabl

Actabl

1-click quote request

What Customers Are Saying

Most Recent Review

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the product

Alliants Concierge

Great Communication Tool

Chef Concierge, The Langham Chicago

ALICE Guest Services by Actabl

Great for Universal Hotel Communications

Convention Service Coordinator from Louisville (United States of America)

Most Positive Review

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the product

Alliants Concierge

The world's leading concierge diary, guest itinerary and messaging platform

Head Concierge

ALICE Guest Services by Actabl

Set it up and forget it

Hotel Operations Manager

Most Critical

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the product

Alliants Concierge

Great Communication Tool

Chef Concierge, The Langham Chicago

ALICE Guest Services by Actabl

Smooth flow via website

Director of Spa

References

-

Alliants Concierge

Taylor Phillips
Front Office Manager Lyle

Stephanie W
Front of House Manager Nobu Hotel London Portman Square

Tim Weiland
General Manager The Alpina Gstaad

ALICE Guest Services by Actabl

Noah Lemaich
Chef Concierge SIXTY Beverly Hills

Nickeesa Khalili
Front Office Manager The Ludlow

General Info

Screenshots

Blackbell (formerly Hotelcloud) doesn't have any screenshots

Integrations

Blackbell (formerly Hotelcloud)

Property Management Systems (2) Booking Engine (1) Hospitality TV (1)

View all integrations (2)

Alliants Concierge

Property Management Systems (4) Business Intelligence (3) Hotel Keyless Entry Systems (3)

View all integrations (12)

ALICE Guest Services by Actabl

Property Management Systems (29) Hotel Management Software (13) Hotel Restaurant POS Systems (12)

View all integrations (85)

Recent Company Updates

-

Alliants Concierge

alliants doesn’t have any recent company updates

ALICE Guest Services by Actabl

New 2025 Hotel Labor Costs & Trends Report Finds Operators Improve Labor Efficiency Amid Rising Wages and Softer Revenue

Latest Hotel Industry Performance Data Reveals Shift to Profit-Focused Strategies Amid Revenue Softness

Recent Articles

Blackbell (formerly Hotelcloud)

Blackbell (formerly Hotelcloud) doesn’t have any recent articles

Alliants Concierge

Space Tourism: Lessons from Companies on the Next Frontier

35 Things a Hotel Concierge Can Do for Your Guests

3 years ago

ALICE Guest Services by Actabl

ALICE to Showcase Latest Advances in Hotel Staff Productivity and Guest Service With Unveiling of New Housekeeping Solution Features at HITEC Orlando

Latest Hotel Industry Performance Data Reveals Shift to Profit-Focused Strategies Amid Revenue Softness

3 weeks ago

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