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Alliants Concierge
4.4 (23 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Cécile, Kate, Luis + 3 more experts recommend alliants
Read RecommendationsAlliants Concierge
Unranked in Concierge Software
Empower your staff to constantly deliver extraordinary experiences your guests expect.
88% recommended by 49 hotels
Langham Hotels, Four Seasons, Jumeirah & 46 others
Bell - AI powered product analyst
I analyzed all of alliants’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
What Types of Hotels alliants is Popular For
Size
21 | Large (75-199 room)
5 | Medium (25-74 room)
1 | Small (10-24 room)
31 | X-Large (200+ room)
2 | X-Small (1-9 room)
Country
17 | United Arab Emirates
15 | United States of America
13 | United Kingdom
2 | Switzerland
2 | Mexico
2 | Costa Rica
2 | Greece
1 | Hong Kong
1 | Canada
1 | Korea, South
1 | China
1 | Bahrain
1 | France
1 | Poland
Type
8 | Bed & Breakfast & Inns
16 | Boutiques
9 | Branded Hotels
13 | City Center Hotels
8 | Airport/Conference Hotels
2 | Extended Stay & Serviced Apartments
1 | Hostels
7 | Limited Service & Budget Hotels
57 | Luxury Hotels
29 | Resorts
2 | RV Parks & Campgrounds
Region
18 | North America
19 | Europe
4 | Asia Pacific
17 | Middle East
2 | South America
Category
51 | Guest Messaging Software
23 | Concierge Software
3 | Hotel Guest Apps
Didn’t find what you were looking for?
What is alliants?
Founded in 2009 | Headquarters in United States | 50 employees
Alliants Concierge is a comprehensive guest experience platform designed for the hospitality industry. It unifies guest communications, concierge services, and trip planning into a single, seamless system. This platform enhances guest satisfaction by enabling hotels to capture and fulfill guest requests efficiently. Staff are empowered to deliver personalized experiences, ensuring guests feel valued. The system boosts revenue by increasing the share of total guest spending through excellent service delivery. Installation and training can be completed remotely in less than two days, ensuring minimal disruption to operations and a quick start.
Capabilities
Unlock unified customer profiles
Unlock unified customer profiles
Collate all customer data from within the system and all 3rd party integrations such as preferences, bookings, reservations, and more into a unified guest profile for primary guests, additional guests, visitors, and local patrons.
Collaborate with guests to showcase your destination's offerings
Collaborate with guests to showcase your destination's offerings
Showcase a customized recommendations content page to collaborate and curate the right offerings at your property and destination for guests to discover.
Build digital itineraries and track requests
Build digital itineraries and track requests
Give guests the ability to see, in real-time, details and statuses of their requests via a personalized digital itinerary.
Real-time two-way connectivity to your PMS
Real-time two-way connectivity to your PMS
Utilize a direct integration with your PMS to collect all critical data about your guests https://hoteltechreport.com/dashboard/alliants/products/edit/alliants-concierge#via the unified profile.
Digitally process requests and take payments
Digitally process requests and take payments
Digitally process requests and facilitiate payments without the guest needing to come to the front desk.
Follow a guest, request, or booking
Follow a guest, request, or booking
Tag any guest, request, or booking and be notified whenever there is a change or update in real-time.
Manage contacts & venues in one place
Manage contacts & venues in one place
Organize, manage, and maintain all contacts and venues in one place with integrations such as Google.
Vendor database management
Vendor database management
Easily create extensive vendor databases for your property and local outlets manually or via Google Places entries.
Vendor services template creation tools
Vendor services template creation tools
Create template-level requests for each vendor to drive efficiency when completing requests on behalf of your guests.
Block out the noise with quick filters
Block out the noise with quick filters
Quickly filter what needs to be done to deliver on guests requests without needing extensive filtering.
Ensure speedy service with reminders and tasks
Ensure speedy service with reminders and tasks
Set reminders and tasks for your team to keep requests or other service-related items from falling through the cracks of your operation.
Features
Branding & Customization
4/5 features
Logistics & Fulfillment
4/5 features
Vendor Management
4/5 features
Guest Communication
4/5 features
Available Add-ons & Modules
Mobile Staff App
Staff Collaboration Tools
The Alliants Mobile Staff app allows you to take the functionality of Alliants Experience Platform with you on the go.
alliants Reviews Summary
Ease of Use
4.4/5
Customer Support
4.7/5
ROI
4.3/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, Alliants Concierge is the #3 most trending product in the Concierge Software category (out of 30) and the #154 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morealliants’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
alliants Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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Alliants Case Studies
alliants doesn’t have any case studies available
References
"Significant improvements in our performance. The experienced Alliants team were able to get us up and running in no time, driving significant improvements in our performance."
Trevor Horwelk
Chief Executive Officer for @
Nobu Hotel Palo Alto
"Alliants has empowered us to deliver a better and more responsive service through the use of guest messaging. The simplicity of the solution has meant uptake has been very high, less time for our staff answering calls and more requests turned around a lot faster."
Paul Rasche
Director of IT @
Sea Containers London
"Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat."
Stephanie W.
Front of House Manager @
Nobu Hotel London Portman Square
"Our philosophy is to provide our guests with a discreet and highly personalized hotel experience. We are always striving to exceed our guests' expectations and with the introduction of the new app, our team can easily engage with guests and seamlessly manage all conversations and requests in one view."
Tim Weiland
General Manager @
The Alpina Gstaad
"Our philosophy is to provide our guests with a discreet and highly personalized hotel experience. We are always striving to exceed our guests' expectations and with the introduction of the new app, our team can easily engage with guests and seamlessly manage all conversations and requests in one view."
Tim Weiland
General Manager @
The Alpina Gstaad
"Our philosophy is to provide our guests with a discreet and highly personalized hotel experience. We are always striving to exceed our guests' expectations and with the introduction of the new app, our team can easily engage with guests and seamlessly manage all conversations and requests in one view."
Tim Weiland
General Manager @
The Alpina Gstaad
"Great platform that integrates multiple systems, and is very user friendly. Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat."
Stephanie W.
Front of House Manager @
Nobu Hotel London Portman Square
"Great platform that integrates multiple systems, and is very user friendly. Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat."
Stephanie W
Front of House Manager @
Nobu Hotel London Portman Square
"We have loved using Alliants at Lyle, as a new independently owned property Alliants has given us the ability to engage with guests throughout and after their stays in a way that wouldn't be possible without the platform. It has given us an opportunity to remain in constant contact with the guest on their terms and remain respectful of guests' time and communication preferences. It also helps our team remain on the same page about all guests without having to send constant emails back and forth! Alliants is awesome!"
Taylor Phillips
Front Office Manager @
Lyle
"We have loved using Alliants at Lyle, as a new independently owned property Alliants has given us the ability to engage with guests throughout and after their stays in a way that wouldn't be possible without the platform. It has given us an opportunity to remain in constant contact with the guest on their terms and remain respectful of guests' time and communication preferences. It also helps our team remain on the same page about all guests without having to send constant emails back and forth! Alliants is awesome!"
Taylor Phillips
Front Office Manager @
Lyle
Featured Customers
More Products by alliants
Hotelier Rating
Looking for specific info?
10
Great Communication Tool
Chef Concierge, The Langham Chicago from 200 to 499 room Boutique in Chicago (United States of America)
Verified
3 years ago
Enhanced ability to connect/communicate with the guest on the fly.
Ability to form basic guest profiles
Ability to create and send itinerary's to guests that free them from having to check email.
United States of America
United States of America
Chef Concierge, The Langham Chicago
X-Large Hotel
9
An engaging and helpful team.
Reception Manager from 100 to 199 room Boutique in (United Kingdom)
Verified
3 years ago
Some vendors may take a few days to get back to you about their product or provide change logs during or post updates however the team at Alliants engages with us on such a regular basis to keep us up to date with any changes or challenges they are facing.
With them having previous operational experience they understand the challenges fac...
United Kingdom
United Kingdom
Reception Manager
Large Hotel
8
Great platform that integrates multiple systems, and is very user friendly.
FOH Manager from 100 to 199 room Branded Hotel in (United Kingdom)
Verified
3 years ago
- Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time
- Great support from the Alliants team whenever required
- Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat
United Kingdom
United Kingdom
FOH Manager
Large Hotel
9
Full on training and introduction
Concierge from 100 to 199 room City Center Hotel in London (United Kingdom)
Verified
3 years ago
Most efficient concierge program on the market which meets the expectations for modern day texting and chatting with a very good looking design to it.
United Kingdom
United Kingdom
Concierge
Large Hotel
9
Well Designed
Residence Manager from 100 to 199 room Luxury Hotel in Sea Island (United States of America)
Verified
4 years ago
I enjoy the functionality and reliability. There are cool features when adding others to a message. The members have enjoyed using the app and it makes life easier than making long phone calls for simple requests and updates.
United States of America
United States of America
Residence Manager
Large Hotel
10
Hotel App that changes the way we communicate
General Manager from 100 to 199 room Boutique in (United Kingdom)
Verified
4 years ago
Found efficiency in the way we work as we can message with all our guests and share tasks with the team in a fast and precise way. Our guests love the interaction and ease of execution. This also helped us in reducing payroll cost.
United Kingdom
United Kingdom
General Manager
Large Hotel
8
E Butler & E Concierge
Assistant Manager from 100 to 199 room Luxury Hotel in Dubai (United Arab Emirates)
Verified
4 years ago
E-Concierge Itinerary. It has been digitalized and now we can use it more rather than putting time in drafting word documents and have it shared with the guests.
United Arab Emirates
United Arab Emirates
Assistant Manager
Large Hotel
9
Good
Concierge from 100 to 199 room Branded Hotel in Gulf of Papagayo (Costa Rica)
Verified
4 years ago
It is an easier way to be In contact with a member.
Good notifications.
clear notifications and
Has a striking design
Costa Rica
Costa Rica
Concierge
Large Hotel
7
Quick contact with some members
Concierge from 50-74 room Boutique in Plaka (Greece)
Verified
4 years ago
In case I am not available some of my colleagues can help me with some requests.
Help us with communication before and during the stay.
Greece
Greece
Concierge
Medium Hotel
9
Paul
Concierge from 50-74 room Luxury Hotel in Cabo San Lucas (Mexico)
Verified
4 years ago
The options to add Attachments (Photos, Documents, etc)
Easy to add Members to Chat and the option to include Team Members
If I do not have time to answer immediately someone else can do it for me
Mexico
Mexico
Concierge
Medium Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Alliants excels in creating innovative and customized digital solutions that meet the unique needs of their clients. They have a proven track record of delivering high-quality work and exceeding client expectations.
Showing all answers to: "What does this product or service do well?"
Alliants excels in creating innovative and customized digital solutions that meet the unique needs of their clients. They have a proven track record of delivering high-quality work and exceeding client expectations.
Wide range of messaging channels: AXP offers the broadest selection of messaging channels, including native support for WeChat on both iOS and Android.
The concierge module enables seamless collaboration between guests and staff, and provides an efficient single view to help your guests (& staff) see everything in one place.
Innovative features: New features such as Apple Wallet Key and Digital Wallet enhance convenience and functionality.
Connection with all major messaging platforms WhatsApp, WeChat, FB Messenger, Branded Hotel Apps, Google messages
Aggregated view of a customer conversation
2 way multilingual translation
Security conscious - credit card image / passport scanning and deletion
Alliants have created a beautiful product with an intuitive UI and a true multi lingual omni channel messaging platform. The concierge module offers nice fresh features. Not to mention, the team is very responsive and easy to work with.
Alliants helps customers with some of the current messaging challenges found in the industry. From clustered messaging, allowing centralized messaging or property based messaging for many properties/brands in one view, to tying in concierge requests, Alliants truly helps build out the digital guest experience for their current customer base.
Question:
What differentiates this product or service from the competition?
Answer:
Alliants differentiates itself from the competition by combining cutting-edge technology with personalized service. They go above and beyond to create truly unique and effective customer experiences, setting them apart as a top choice for businesses seeking to improve their digital presence.
Showing all answers to: "What differentiates this product or service from the competition?"
Alliants differentiates itself from the competition by combining cutting-edge technology with personalized service. They go above and beyond to create truly unique and effective customer experiences, setting them apart as a top choice for businesses seeking to improve their digital presence.
Alliants offer a consultative approach that offers personalised guidance tailored to your needs. The team consists of former hoteliers with a background in luxury service, ensuring a high level of expertise. Their focus is on delivering unique guest experiences that align with your brand values. Additionally, their solutions are flexible and do not lock you into a specific app.
Alliants Experience Platform was built from the ground up to consider 3 key principles:
- One view of a customer across a brand, regardless of the channel they choose to use
- Multi participants / guest on a request, conversation or profile allowing guests to collaborate with the hotel
- Data driven - allows seamlessly for reporting as a group, brand, property, department or user - so no matter if you are a small boutique or a large corporation you are able to derive useable insights.
Clean Intuitive UI, multi channel messaging, mobile itineraries, language support, and offering platform both in desktop and mobile mode. Also built as an enterprise platform with ability to handle/manage a multi property setup.
Being veterans in the hospitality space, we see many products and services which have great differentiation. As for Alliants, the expertise of the team behind the platform, the approach to architecture, and support /customer service has made their integration to Hapi a powerful and respected tool for addressing guest messaging, especially as we enter these new times.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
When considering Alliants' services, hoteliers should be aware that Alliants is adept at catering to the needs of both small and large hotel groups. It is crucial for hotels to schedule a meeting with Alliants to discuss their unique requirements and objectives. Alliants has a strong reputation for crafting personalized experiences and solutions, making it essential to articulate your expectations clearly to ensure a successful collaboration.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
When considering Alliants' services, hoteliers should be aware that Alliants is adept at catering to the needs of both small and large hotel groups. It is crucial for hotels to schedule a meeting with Alliants to discuss their unique requirements and objectives. Alliants has a strong reputation for crafting personalized experiences and solutions, making it essential to articulate your expectations clearly to ensure a successful collaboration.
Have a talk with the team to discuss your needs and requirements - they have a wealth of experience across the board and a range of solutions to help address a range of challenges and really help you deliver innovative, convenient digital experiences to guests - which is exactly what guests are craving these days.
Review all of the competitive solutions before engaging the Alliants team. This will give you a greater appreciation for their capabilities. They are particularly strong if you are a global hotel group.
Before committing to a solution ensure you do your research as there are a lot of platforms in this space that offer good solutions with nuances that may or may not add value to your specific property or brand needs.
I would highly recommend reaching out and schedule time with the Alliants team to see their vision. Not only do they offer powerful solutions today to address the market today, but they have a robust road map for the future.
Recommended by
Cécile Delli Zotti
Account Manager
@
Zendesk
Kate Fuller
Senior Marketing Manager
@
IRIS
Luis Segredo
CEO
@
Data Travel, LLC
Nils Lofgren
Customer Experience Manager
@
Amadeus
John Figliolini
VP of Business Development
@
Hapi
Cécile Delli Zotti
Account Manager
@
Zendesk
Kate Fuller
Senior Marketing Manager
@
IRIS
Luis Segredo
CEO
@
Data Travel, LLC
Nils Lofgren
Customer Experience Manager
@
Amadeus
John Figliolini
VP of Business Development
@
Hapi
Christian Arias
Director of Partner Relationships
@
Hapi
Are you a consultant or vendor that recommends alliants?
Leave a recommendation
News
alliants
6 months ago
Alliants Unveils A Myriad Of New Features And Enhancements To Elevate Service Personalization Capabilities
alliants
2 years ago
Alliants Secures Investment from Zendesk to Scale Digital Concierge Services Globally
alliants
3 years ago
New Nobu App Drives Interaction
alliants
3 years ago
Why Messaging is the Gateway to Great Customer Experiences
alliants
3 years ago
Alliants appoints Edwards and Moore to Drive Next Phase of Growth
alliants
4 years ago
Alliants Launches Contactless Guest Experience Platform
alliants Integrations
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Support
Unverified
alliants has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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