Alliants Concierge

Ranked 3 (out of 28) in Concierge Software

Concierge Software

Empower your staff to constantly deliver extraordinary experiences your guests expect.

Ratings Snapshot

Certificate of Excellence
Read 21 reviews
89%
Recommend
HTR Score icon
HT SCORE
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 28 in Concierge Software

Ease of Use
4.4/5
ROI
4.3/5
Implementation
4.5/5
Customer Support
4.7/5
Verified Customer Support

alliants’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Resort 9 verified reviews
    89%
  • Boutique 2 verified reviews
    95%
  • City Center 2 verified reviews
    85%
  • Villas 1 verified reviews
    90%
  • Serviced Apartment 1 verified reviews
    60%
  • Branded 1 verified reviews
    100%

Alliants Concierge Overview

Alliants Concierge Overview

Delight your guests - Create unique experiences - Empower your staff. Alliants Experience Platform can unify guest communications and requests, concierge, and trip planning to deliver exceptional customer experiences. Capture a greater share of your total guest spend by delivering a seamless personalised service. A property can be up and running in less than 2 days and all training and installati...

About alliants View website

Founded in 2009 | Headquarters in United States | 50 employees

Alliants has helped some of the world’s most respected luxury hotel, travel and retail brands deliver exceptional customer experiences. Founded in 2009, we ...

Other Products by alliants

Integrates with

  • Housekeeping Software
  • Property Management Systems
  • Staff Collaboration Tools
Browse integrations (5 verified)

What customers love about Alliants Concierge

Like 89% recommend

Chief Concierge from Resort

The user-friendliness of the platform. The presentation, a very professional look and feel.

Manager from Villas

Friendly system, easy to work with, translation part is very helpful for us.

Duty Manager from Serviced Apartment

Instant messaging, and very convenient.

Assistant Manager from Other

We can communicate with guest online

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Alliants have created a beautiful product with an intuitive UI and a true multi lingual omni channel messaging platform. The concierge module offers nice fresh features. Not to mention, the team is very responsive and easy to work with.

by Nils Lofgren (Amadeus) on June 04, 2020

See more answers (2)
Question:

What differentiates this product or service from the competition?

Answer:

Clean Intuitive UI, multi channel messaging, mobile itineraries, language support, and offering platform both in desktop and mobile mode. Also built as an enterprise platform with ability to handle/manage a multi property setup.

by Nils Lofgren (Amadeus) on June 04, 2020

See more answers (2)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Before committing to a solution ensure you do your research as there are a lot of platforms in this space that offer good solutions with nuances that may or may not add value to your specific property or brand needs.

by Nils Lofgren (Amadeus) on June 04, 2020

See more answers (2)
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Recommended by

Features

  • Request Management
  • Reservations
  • Wake up calls
  • Lost & Found
  • Transportation
  • Smart Vendor Database
  • Package Management & Tracking
  • Hotel branded confirmations & recommendations

Want to go behind the scenes and see how Alliants Concierge works?

Clients & references

References & testimonials

Testimonial avatar
We have loved using Alliants at Lyle, as a new independently owned property Alliants has given us the ability to engage with guests throughout and after their stays in a way that wouldn't be possible ...
Taylor Phillips Front Office Manager at the Lyle
Testimonial avatar
Great platform that integrates multiple systems, and is very user friendly. Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate res...
Stephanie W Front of House Manager at the Nobu Hotel London Portman Square

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United Arab Emirates
  • United States
  • Costa Rica
  • United Kingdom
  • Bahrain
  • Mexico

21 Verified alliants Reviews

Likelihood to Recommend
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May 04, 2021

Alliants Concierge Review: Great platform that integrates multiple systems, and is very user friendly.

FOH Manager from City Center in (United Kingdom)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

- Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots o...

What do you dislike or think could be improved?

Concierge piece specifically could include more detail and options for edit, plus it would be great to be able to create and setup users fully, directly on-site!

Customer Support
5
Ease of Use
4
Value for money
3.5
Implementation
4
arrow review On May 04, 2021 Vickie M. from alliants replied:
 Hello Stephanie,
Thank so much for taking the time to leave us a review. I know with your hotel prep... 

May 03, 2021

Alliants Concierge Review: Full on training and introduction

Concierge from City Center in (United Kingdom)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Most efficient concierge program on the market which meets the expectations for modern day texting and chatting with a very good looking design to it.

What do you dislike or think could be improved?

A more user friendly dashboard with a better calendar for concierges to easy access bookings and tasks on a busy day. As good as it is meeting modern day technology with the chatting features, tradition...

Customer Support
5
Ease of Use
4.5
Value for money
3.5
Implementation
5
arrow review On May 04, 2021 Vickie M. from alliants replied:
 Hi Sean,
Thank you for taking the time to provide a review. We know what a crazy busy time it is ope... 

December 15, 2020

Alliants Concierge Review: Well Designed

Residence Manager from Resort in (United States)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

I enjoy the functionality and reliability. There are cool features when adding others to a message. The members have enjoyed using the app and it makes life easier than making long phone calls for simple...

What do you dislike or think could be improved?

More characters for responses. We are in the need to explain in detail some pertinent cancellation or outlet updates and it would be helpful to type a longer message at times. This feels like texting but...

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
4.5
arrow review On Dec 21, 2020 Vickie M. from alliants replied:
 Hello Davon,

Happy Holidays! Thank you for taking a moment out of your busy day to leave us such a ... 

December 13, 2020

Alliants Concierge Review: E Butler & E Concierge

Assistant Manager from Other in Dubai (United Arab Emirates)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

E-Concierge Itinerary. It has been digitalized and now we can use it more rather than putting time in drafting word documents and have it shared with the guests.

What do you dislike or think could be improved?

Am sure this has been already discussed, but it will let us utilize the time better when the application will be licked with Opera instead of creating a ne profile

Customer Support
4.5
Ease of Use
4
Value for money
n/a
Implementation
n/a
arrow review On Dec 15, 2020 Vickie M. from alliants replied:
 Hello Redha,

We appreciate you taking the time to leave us a review of E Butler and E Concierge (Al... 

December 13, 2020

Alliants Concierge Review: Hotel App that changes the way we communicate

General Manager from Boutique in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Found efficiency in the way we work as we can message with all our guests and share tasks with the team in a fast and precise way. Our guests love the interaction and ease of execution. This also helped u...

What do you dislike or think could be improved?

I guess adding different vendors to be linked to the app is the biggest challenge. Perhaps there should be a list of preferred vendors that are required for the set up and further ad hoc could be added la...

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
5
arrow review On Dec 15, 2020 Vickie M. from alliants replied:
 Hello Federico,

Thank you so much for taking the time to leave us such a wonderful review. We truly... 

December 12, 2020

Alliants Concierge Review: Quick contact with some members

Concierge from Resort in (Costa Rica)

Recommend 7/10
Full blue star
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Full blue star
Full blue star
Full blue star

What do you like most?

In case I am not available some of my colleagues can help me with some requests. Help us with communication before and during the stay.

What do you dislike or think could be improved?

Nothing at this moment. I believe everything is working properly, you did a good job. When we started we do have some problems, but this was fixed.

Customer Support
5
Ease of Use
3.5
Value for money
2.5
Implementation
n/a
arrow review On Dec 14, 2020 Vickie M. from alliants replied:
 Hi Valentina,

Thank you for your continued support. We are pleased to introduce a preview of the ne... 

Pricing

Monthly subscription (/room/month)

Popular Alliants Concierge Integrations

View all (5 alliants Integrations)