Alliants Concierge

4.4 (23 REVIEWS)

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Alliants Concierge

4.4 (23 REVIEWS)

Unranked in Concierge Software

Empower your staff to constantly deliver extraordinary experiences your guests expect.

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Ratings Summary

4.4
Very Good
Ease of Use
4.4/5
Customer Support
4.7/5
ROI
4.3/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Alliants Concierge is the #5 most trending product in the Concierge Software category (out of 31) and the #502 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

alliants’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Alliants Concierge
Founded in 2009 | Headquarters in United States | 50 employees
Delight your guests - Create unique experiences - Empower your staff. Alliants Experience Platform can unify guest communications and requests, concierge, and trip planning to deliver exceptional customer experiences. Capture a greater share of your total guest spend by delivering a seamless personalised service. A property can be up and running in less than 2 days and all training and installation can be done remotely.

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Capabilities

Unlock unified customer profiles

Collaborate with guests to showcase your destination's offerings

Build digital itineraries and track requests

Real-time two-way connectivity to your PMS

Digitally process requests and take payments

Features

Branding & Customization

4/5 features

Logistics & Fulfillment

4/5 features

Vendor Management

4/5 features

Guest Communication

4/5 features

Available Add-ons & Modules

Mobile Staff App

Staff Collaboration Tools
The Alliants Mobile Staff app allows you to take the functionality of Alliants Experience Platform with you on the go.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Alliants Average Alliants

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Success Stories

10

References

21

Featured Customers

Success Stories

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alliants doesn’t have any case studies available

Popularity by Segment

Size

3 | Small (10-24 room)

3 | Medium (25-74 room)

10 | Large (75-199 room)

23 | X-Large (200+ room)

Country

17 | United Arab Emirates

15 | United States of America

13 | United Kingdom

4 | Costa Rica

2 | Switzerland

2 | Mexico

1 | Hong Kong

1 | Canada

1 | Korea, South

1 | Spain

1 | China

1 | Bahrain

1 | France

1 | Poland

Type

55 | Luxury Hotels

13 | Resorts

6 | Branded Hotels

5 | City Center Hotels

3 | Boutiques

2 | RV Parks & Campgrounds

1 | Extended Stay & Serviced Apartments

1 | Hostels

Region

18 | North America

18 | Europe

17 | Middle East

4 | Asia Pacific

4 | South America

Category

51 | Guest Messaging Software

23 | Concierge Software

3 | Hotel Guest Apps

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Hotelier Rating

Excellent
42
Very Good
10
Average
9
Poor
1
Terrible
1

Property Size

  • Small (3)
  • Medium (3)
  • Large (10)
  • X-Large (23)

Country

  • United Arab Emirates
    United Arab Emirates
    (17)
  • United States of America
    United States of America
    (15)
  • United Kingdom
    United Kingdom
    (13)
  • Costa Rica
    Costa Rica
    (4)
  • Switzerland
    Switzerland
    (2)
  • Mexico
    Mexico
    (2)
  • Hong Kong
    Hong Kong
    (1)
  • Canada
    Canada
    (1)
  • Korea, South
    Korea, South
    (1)
  • Spain
    Spain
    (1)
  • China
    China
    (1)
  • Bahrain
    Bahrain
    (1)
  • France
    France
    (1)
  • Poland
    Poland
    (1)

Region

  • North America
    North America
    (18)
  • Europe
    Europe
    (18)
  • Asia Pacific
    Asia Pacific
    (4)
  • Middle East
    Middle East
    (17)
  • South America
    South America
    (4)
10

Great Communication Tool

Chef Concierge, The Langham Chicago from 200 to 499 room Branded Hotel in Chicago (United States of America)

Verified
2 years ago
Enhanced ability to connect/communicate with the guest on the fly. Ability to form basic guest profiles Ability to create and send itinerary's to guests that free them from having to check email.
Country United States of America
Chef Concierge, The Langham Chicago
X-Large Hotel
Vickie from alliants replied
We truly value your time and thank you for taking time out of your busy day to leave us a review. We are pleased your guests are benefiting from our digital guest itinerary. As a former concierge myself, I too love the freedom it gives guests to have their itinerary at their fingertips wherever they go! And do keep an eye out for some great enhancements to the guest profiles coming your way soon. We are always here to answer any questions or offer a review training if you think it will help you garner "greater usage" of the concierge element of Alliants Experience Platform (AXP.) Much appreciation, Team Alliants
9

An engaging and helpful team.

Reception Manager from 100 to 199 room Luxury Hotel in (United Kingdom)

Verified
2 years ago
Some vendors may take a few days to get back to you about their product or provide change logs during or post updates however the team at Alliants engages with us on such a regular basis to keep us up to date with any changes or challenges they are facing. With them having previous operational experience they understand the challenges fac...
Country United Kingdom
Reception Manager
Large Hotel
Vickie from alliants replied
Thank you so much for your positive review. We at Alliants strive to build solutions that benefit both the hotel team and their valued guests. And you're right! Operations are on the front line so we know how important it is to provide support as quickly as possible so you can focus on other areas, like making your guests as comfortable as possible. Thank you also for your suggestion of a "consumer input system." I will share that with our team here. In the meanwhile, if you click on the "support" tab, there is an option to leave Feedback for our team. Otherwise, just reach out to our team at anytime. We appreciate all feedback. :)
8

Great platform that integrates multiple systems, and is very user friendly.

FOH Manager from 100 to 199 room Branded Hotel in (United Kingdom)

Verified
3 years ago
- Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat
Country United Kingdom
FOH Manager
Large Hotel
Vickie from alliants replied
Hello Stephanie, Thank so much for taking the time to leave us a review. I know with your hotel preparing to reopen soon, you are incredibly busy! I am so glad to hear the messaging platform has been a hit with your guests. It must have been especially challenging with opening, closing, and opening again so to be able to quickly communicate with your guests over the channel of their choice must have been key. As to the concierge piece, we have definitely been listening. Lots of great things coming in the next two quarters. And we definitely want you to be able to manage changes to your users onsite. We first wanted to redesign the different levels of administrators before providing individual hotels with access, especially with Single SignOn in the mix. But we will offer you a workaround which will enable you to manage your users. I will reach out to you. :) Thank you once again for your kind words. It's such a pleasure to work with you and your team at the beautiful new Nobu Portman Square! Many thanks, Vickie
9

Full on training and introduction

Concierge from City Center Hotel in (United Kingdom)

Verified
3 years ago
Most efficient concierge program on the market which meets the expectations for modern day texting and chatting with a very good looking design to it.
Country United Kingdom
Concierge
Vickie from alliants replied
Hi Sean, Thank you for taking the time to provide a review. We know what a crazy busy time it is opening a hotel so your efforts are truly appreciated. And thank you also for your feedback! It's how we learn and improve. I will be sure to let our VP of Product hear your feedback on the calendar layout although funny enough, we heard the opposite from another London hotel so we'll work on striking a happy balance for all. And don't worry, some of the more traditional confirmations are in our roadmap as well. But good shout to remind us about travel agents and vendor communication. This has been in our internal discussions and your feedback just confirms the need, so thank you. We wish you all the best in your opening! -Vickie & Team Alliants
9

Well Designed

Residence Manager from Luxury Hotel in (United States of America)

Verified
3 years ago
I enjoy the functionality and reliability. There are cool features when adding others to a message. The members have enjoyed using the app and it makes life easier than making long phone calls for simple requests and updates.
Country United States of America
Residence Manager
Vickie from alliants replied
Hello Davon, Happy Holidays! Thank you for taking a moment out of your busy day to leave us such a kind review. We're very happy that our Alliants Experience Platform (AXP) is being enjoyed by both you and your members. We think it's pretty cool too! As to the character limit, thanks for mentioning it too. Whilst you do receive a warning of 180 character limits, it is actually more of a guideline. Most people like to keep chat messages short and quick. However, we know at times you may need to share something more in detail. You may continue to write a lengthier response, the character count will continue to rise but it will not prevent you from sending your message. We hope this helps! Thank you and have a Happy New Year! Vickie & Team Alliants
10

Hotel App that changes the way we communicate

General Manager from 100 to 199 room Luxury Hotel in (United Kingdom)

Verified
3 years ago
Found efficiency in the way we work as we can message with all our guests and share tasks with the team in a fast and precise way. Our guests love the interaction and ease of execution. This also helped us in reducing payroll cost.
Country United Kingdom
General Manager
Large Hotel
Vickie from alliants replied
Hello Federico, Thank you so much for taking the time to leave us such a wonderful review. We truly appreciate it. We’re so glad your guests are enjoying the easy interaction with the team through our chat messaging platform. Your mobile app looks stunning! Your suggestion for a preloaded vendor requirement for your mobile app vendors is a great idea and one we will discuss at Alliants to see what we can put in place moving forward. We love those kinds of ideas and hope you’ll keep them coming. It’s a win-win for everyone! Thank you and Happy Holidays! Vickie
8

E Butler & E Concierge

Assistant Manager from 200 to 499 room Luxury Hotel in Dubai (United Arab Emirates)

Verified
3 years ago
E-Concierge Itinerary. It has been digitalized and now we can use it more rather than putting time in drafting word documents and have it shared with the guests.
Country United Arab Emirates
Assistant Manager
X-Large Hotel
Vickie from alliants replied
Hello Redha, We appreciate you taking the time to leave us a review of E Butler and E Concierge (Alliants Experience Platform.) We too are thrilled with our new digital guest itinerary as it is indeed much easier and faster to share with your guests. And you are also correct in that we are speaking with your brand about our two-way Opera interface. We have had good feedback from those hotels using the interface and believe it will make creating guest profiles and requests much faster for you. Thank you again, Vickie
9

Good

Concierge from Luxury Hotel in (Costa Rica)

Verified
3 years ago
It is an easier way to be In contact with a member. Good notifications. clear notifications and Has a striking design
Country Costa Rica
Concierge
Vickie from alliants replied
Dear Anonymous, Thank you once again for taking the time to leave an updated review. We see we have even improved in your estimation so thank you for that as well! We're glad you like the look and feel of our Alliants Experience Platform. We're excited to inform you that we have great plans for 2021 for even more improvements and ease of manoeuvring throughout the platform. So "watch this space!" We would love to get some more detail as to your challenges in locating a specific guest to message. We will reach out to you directly and perhaps you can share with us, what specific challenge you are experiencing. Thank you again for taking the time. We wish you a most festive holiday! Vickie & Team Alliants
7

Quick contact with some members

Concierge from Luxury Hotel in (Costa Rica)

Verified
3 years ago
In case I am not available some of my colleagues can help me with some requests. Help us with communication before and during the stay.
Country Costa Rica
Concierge
Vickie from alliants replied
Hi Valentina, Thank you for your continued support. We are pleased to introduce a preview of the new iOS staff application, we appreciate all your feedback in regards to the app and are happy to highlight some of the new features: - You can now use FaceID or Touch ID to login, making it quicker and easier for you to respond to those incoming messages with ease. - Updated login screen design, no need to collapse the keyboard to access both the username and password field. - Tap Tap Tap....yep that's right clicking on the notification will now take you right into the conversation it was sent from. - Push notifications will show if you receive a message from another customer while in another conversation....oh yeah and you can tap that too to quickly navigate to the other conversation. - Unlike Tinder....swipe right and you'll leave that conversation behind....so don't get confused and swipe right when you should have gone left! - Ok ok that's enough....need a break from the notifications after your shift over the weekend? Yeah we get it we all need a break, just tap your name in the top left hand corner and log out. Notifications will then be paused until you next log back in allowing you to enjoy that Mojito and the sunset. Vickie and Team Alliants
9

Paul

Concierge from 100 to 199 room Luxury Hotel in Cabo San Lucas (Mexico)

Verified
3 years ago
The options to add Attachments (Photos, Documents, etc) Easy to add Members to Chat and the option to include Team Members If I do not have time to answer immediately someone else can do it for me
Country Mexico
Concierge
Large Hotel
Vickie from alliants replied
Hi Paul, Thank you for the updated review. Overall it looks like you're still enjoying working with our Alliants Experience Platform. That's awesome! We too like the feature of adding colleagues into a chat conversation as it keeps everyone on the same page at all times. I apologise if you're having a challenge with the mobile app not refreshing. May I please ask which mobile device you are using? I will email you directly to see how we can help to resolve this challenge. Thank you for your continued support of Alliants and AXP. Happy Holidays! Vickie & Team Alliants
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Alliants have created a beautiful product with an intuitive UI and a true multi lingual omni channel messaging platform. The concierge module offers nice fresh features. Not to mention, the team is very responsive and easy to work with.

Question:

What differentiates this product or service from the competition?

Answer:

Clean Intuitive UI, multi channel messaging, mobile itineraries, language support, and offering platform both in desktop and mobile mode. Also built as an enterprise platform with ability to handle/manage a multi property setup.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Before committing to a solution ensure you do your research as there are a lot of platforms in this space that offer good solutions with nuances that may or may not add value to your specific property or brand needs.

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John Figliolini VP of Business Development @ Hapi
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[email protected] [email protected] CEO @ Data Travel, LLC
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Christian Arias Director of Partner Relationships @ Hapi
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Support

Unverified

alliants has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2024

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Response Time

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Recommended

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