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Hoteliers voted Actabl as the #1 Concierge Software provider in the 2025 HotelTechAwards
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Compare Blackbell (formerly Hotelcloud) vs Eleanor vs ALICE Guest Services by Actabl
Concierge Software vendor comparison between Blackbell (formerly Hotelcloud) vs Eleanor vs ALICE Guest Services by Actabl. Find out which Concierge Software is right for you based on realtime data from 805 verified hotelier reviews across 52 countries.
Blackbell (formerly Hotelcloud)
Ranked 20 (out of 29)
Eleanor
Ranked 2 (out of 29)
Actabl
Ranked 1 (out of 29)
2025 Winner HotelTechAwards
Hoteliers voted Actabl as the #1 Concierge Software provider in the 2025 HotelTechAwards.
Learn more
Learn more
Ratings Summary
Blackbell (formerly Hotelcloud)
unranked
Eleanor
94
ALICE Guest Services by Actabl
100
Blackbell (formerly Hotelcloud)
0 verified reviewsEleanor
159 verified reviewsALICE Guest Services by Actabl
646 verified reviewsBlackbell (formerly Hotelcloud)
Eleanor
ALICE Guest Services by Actabl
Blackbell (formerly Hotelcloud)
Eleanor
ALICE Guest Services by Actabl
Blackbell (formerly Hotelcloud)
Eleanor
ALICE Guest Services by Actabl
Blackbell (formerly Hotelcloud)
Not enough data available
Eleanor
ALICE Guest Services by Actabl
Blackbell (formerly Hotelcloud)
Verified Customer Support
Eleanor
Verified Customer Support
ALICE Guest Services by Actabl
Verified Customer Support
Blackbell (formerly Hotelcloud)
Eleanor
ALICE Guest Services by Actabl
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
vs.
vs.
Customers
Top 3 Segments
Blackbell (formerly Hotelcloud)
Resorts - 0%
Motels - 0%
Hostels - 0%
Eleanor
Resorts - 75%
Luxury Hotels - 19%
Other - 1%
ALICE Guest Services by Actabl
Resorts - 32%
Boutiques - 15%
Luxury Hotels - 15%
Featured clients
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ALICE Guest Services by Actabl
Fit Score for Your Property
Pricing
Blackbell (formerly Hotelcloud)
Pricing Available By Request
Blackbell (formerly Hotelcloud) has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Eleanor
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
ALICE Guest Services by Actabl
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
What Customers Are Saying
Most Recent Review
Blackbell (formerly Hotelcloud)
Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the productEleanor
Eleanor App is good , easy and simple.
Spa Supervisor from Vilamendhoo (Maldives)ALICE Guest Services by Actabl
Front Desk Worker
Front Desk Associate from Winter Haven (United States of America)Most Positive Review
Blackbell (formerly Hotelcloud)
Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the productEleanor
Hassle Free Reservation System
FBMALICE Guest Services by Actabl
Making your life easier, having everything organized
ConciergeMost Critical
Blackbell (formerly Hotelcloud)
Blackbell (formerly Hotelcloud) doesn’t have any clients that have vouched for the productEleanor
Eleanor is make our work easy in reservation especially in managing huge outlets in Sun Siyam Irufushi. Moreover, we can easily create the events easily
F&B CoordinatorALICE Guest Services by Actabl
Incredible Product with Great Customization
Guest Expereience Manager of Eau Palm Beach Resort & SpaReferences
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ALICE Guest Services by Actabl
Noah Lemaich
Chef Concierge SIXTY Beverly Hills
Chef Concierge SIXTY Beverly Hills
Nickeesa Khalili
Front Office Manager The Ludlow
Front Office Manager The Ludlow
General Info
Screenshots
Blackbell (formerly Hotelcloud) doesn't have any screenshots
Integrations
Blackbell (formerly Hotelcloud)
Property Management Systems (2)
Booking Engine (1)
Hospitality TV (1)
Eleanor
Property Management Systems (2)
Upselling Software (1)
Hotel Restaurant POS Systems (1)
ALICE Guest Services by Actabl
Property Management Systems (28)
Hotel Management Software (13)
Hotel Restaurant POS Systems (11)
Recent Company Updates
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ALICE Guest Services by Actabl
Actabl doesn’t have any recent company updates
Recent Articles
Blackbell (formerly Hotelcloud)
Blackbell (formerly Hotelcloud) doesn’t have any recent articles