The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 249 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Blastness shines in ease of use and customer support , with exclusive features like Mobile App and Reporting Dashboard.
Cendyn shines when it comes to support team responsiveness — especially for independent properties (4.8/5) , with exclusive features like Guest profiles.
Side-by-side ratings based on 249 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | From $600/mo | From $700/mo |
| Verified Reviews | 77 | 172 |
After analyzing 249 verified reviews, Blastness users most value its professional assistance and support, data accessibility and flexibility, seamless system integration, while Cendyn users highlight support team responsiveness, booking engine ease of use, rate plan management. Click any theme to see what reviewers say.
|
|
|
|---|---|
| Pros | |
|
+
Professional Assistance and Support
▾
|
+
Support Team Responsiveness
▾
|
|
+
Data Accessibility and Flexibility
▾
|
+
Booking Engine Ease of Use
▾
|
|
+
Seamless System Integration
▾
|
+
Rate Plan Management
▾
|
|
+
Revenue Management Tools
▾
|
+
Real-Time Reporting
▾
|
| Cons | |
|
−
Interface Intuitiveness Issues
▾
|
−
Customization Limitations
▾
|
|
−
Interface Issues
▾
|
|
|
−
Booking Notifications Delay
▾
|
|
How each product ranks among Hotel Reservations Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
|
|---|---|---|
| Small (10-24 rooms) ▾ | #1 29 reviews | #2 28 reviews |
| Mid-Size (25-74 rooms) ▾ | #2 42 reviews | #1 66 reviews |
| Large (75-199 rooms) ▾ | #13 0 reviews | #1 36 reviews |
| X-Large (200+ rooms) ▾ | — | #1 33 reviews |
By Property Type
| Segment |
|
|
|---|---|---|
| Boutique ▾ | #2 28 reviews | #1 96 reviews |
| Luxury ▾ | #2 32 reviews | #1 67 reviews |
| Branded / Chain ▾ | #2 19 reviews | #1 53 reviews |
| Extended Stay ▾ | #5 4 reviews | #1 13 reviews |
By Region
| Segment |
|
|
|---|---|---|
| North America ▾ | #12 0 reviews | #1 115 reviews |
| Europe ▾ | #1 76 reviews | #3 26 reviews |
| Asia Pacific ▾ | #8 0 reviews | #1 9 reviews |
| Middle East | — | #5 4 reviews |
Choosing between Blastness CRS by Blastness and Cendyn CRS by Cendyn hinges on your hotel’s specific needs and priorities. Both platforms aim to streamline reservations, boost revenue, and improve distribution, but they diverge in focus, features, and user experience. Blastness is optimized for independent hotels seeking control and simplicity, while Cendyn caters to hotels with complex needs and extensive channel management. Which aligns better with your hotel’s goals?
Blastness and Cendyn both address core reservation management challenges—centralizing bookings, managing rates, and expanding distribution channels. Blastness shines with its ease of use, attractive review counts, and recent customer feedback, making it a solid choice for properties prioritizing straightforward operations. Cendyn, with more reviews and a longer track record across 25 countries, is suited for larger, multi-property, or brand-affiliated hotels that need more advanced integration and customization. Are you seeking simplicity or scale?
If your hotel primarily needs a user-friendly platform that simplifies daily reservation tasks and enhances direct bookings, Blastness is the clear winner. It’s ideal if you value an intuitive interface, quick onboarding, and personalized support, especially for independent or boutique hotels. Conversely, if your hotel requires extensive multi-property management, dynamic pricing, and integrations with a broad partner network, Cendyn fits better. It’s suited for larger operations with complex distribution needs and existing tech stacks.
Blastness holds a higher Ease of Use rating (4.89/5 vs. 4.34/5 for Cendyn) and has received recent positive reviews praising its intuitive interface. Users find Blastness’ booking engine straightforward and quick to adopt, with minimal training required. Cendyn’s system, though comprehensive, sometimes faces criticism for interface sluggishness and less intuitive navigation. Staff onboarding for Blastness tends to be smoother, leading to faster staff adoption overall.
Edge: Blastness CRS
Blastness offers three features exclusive to its platform: Cancellation Policies, a Mobile App, and a Reporting Dashboard. Cendyn, on the other hand, boasts six unique features, including Dynamic Pricing, Call Center Functionality, Multi-Property Management, PMS Connectivity, Guest Profiles, and Centralized Role Management. While both have 15 shared features, Cendyn’s broader suite supports complex operations and customization, giving it an edge in feature depth for larger hotels.
Edge: Cendyn CRS
Blastness receives near-perfect reviews for support (4.9/5) and onboarding (4.94/5), with comments emphasizing professional, responsive, and ongoing training. Reviewers describe Blastness support as attentive and proactive, with quick responses to market shifts. Cendyn’s support, rated at 4.54/5, is also praised but is occasionally noted for delays and interface issues. Given recent review activity, Blastness support is more consistently lauded.
Edge: Blastness CRS
Cendyn’s integration network is significantly larger, with 116 verified partners compared to Blastness’s 15. Shared partners include major players like Oracle Hospitality, Mews, and Duetto, but Cendyn uniquely connects with over 1000 distribution channels and PMS systems. Blastness’s integrations are more limited but sufficient for many independent hotels. If extensive third-party connectivity is essential, Cendyn is the better choice.
Edge: Cendyn CRS
Blastness boasts a 99% likelihood to recommend based on recent reviews, primarily from independent and boutique hotels. Its recent reviews highlight high satisfaction with ease of use and support. Cendyn, with a slightly lower recommendation rate (89%), is favored by larger properties, brand hotels, and those seeking advanced features. The more recent feedback on Blastness suggests higher current satisfaction levels.
Edge: Blastness CRS
Blastness charges a $600 monthly fee with no implementation or additional charges, positioning it as a cost-effective solution. Cendyn’s base price is $700 monthly, also without setup fees, but the higher price reflects its broader feature set and integrations. Neither offers a freemium model or tiered pricing, so your decision may also depend on perceived value and required features.
The core difference is Blastness emphasizes ease of use, personalized support, and rapid onboarding, making it ideal for independent properties. Cendyn offers a broader feature set, extensive integrations, and scalability, catering to larger or more complex hotel portfolios.
Choose Blastness if your hotel values simplicity, quick results, and cost-effectiveness, especially if you’re an independent hotel looking to boost direct bookings. Opt for Cendyn if you need a highly customizable platform with advanced revenue management, multi-property oversight, and a global reach.
In summary, for hotels prioritizing ease, recent positive reviews, and direct support, Blastness is the clear choice. For those with complex distribution needs, larger scale, and multi-property management, Cendyn’s extensive features and integrations justify the higher price and complexity.
According to HTR's product database, Blastness CRS and Cendyn CRS share 15 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
|
|---|---|---|
| Call center functionality | ||
| Cancellation Policies | ||
| Centralized user & role management | ||
| Dynamic Pricing | ||
| Guest profiles | ||
| Mobile App | ||
| Multi-property management | ||
| PMS connectivity | ||
| Reporting Dashboard |
We analyzed 3 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"The constant evolution of tools such as Business Intelligence and RMS, which my team and I use on a daily basis, has led to very interesting results."
"Pegasus CRS has ensured that our direct booking channels remain competitive at all times. We create and update all our rate plans first in the CRS and then we distribute these to o..."
What hoteliers love
Reviews commend the professional and responsive assistance offered by Blastness, highlighting the importance of ongoing training and immediate respons... Reviews commend the professional and responsive assistance offered by Blastness, highlighting the importance of ongoing training and immediate responses to changes in the market.
Users appreciate the easy access to comprehensive data and the flexibility in manipulating pricing and settings, beneficial for strategic planning and... Users appreciate the easy access to comprehensive data and the flexibility in manipulating pricing and settings, beneficial for strategic planning and adjustments.
Users report that Blastness integrates well with existing systems, resulting in a cohesive workflow without technical hitches or disruptions, thus enh... Users report that Blastness integrates well with existing systems, resulting in a cohesive workflow without technical hitches or disruptions, thus enhancing daily operational efficiency.
Where hoteliers push back
While generally well-received, some users note that specific sections of the Blastness interface could be more intuitive, which would enhance navigati... While generally well-received, some users note that specific sections of the Blastness interface could be more intuitive, which would enhance navigation and user experience.
Ranks higher for
Unique capabilities
What hoteliers love
The support team’s promptness and effectiveness are frequently praised. Users appreciate the quick response times and professional assistance in resol... The support team’s promptness and effectiveness are frequently praised. Users appreciate the quick response times and professional assistance in resolving issues, which enhances their overall experience with the system.
The booking engine by Pegasus is frequently mentioned for its simplicity and user-friendliness, both for hotel staff and guests. Users appreciate how... The booking engine by Pegasus is frequently mentioned for its simplicity and user-friendliness, both for hotel staff and guests. Users appreciate how easy it is to create rate plans, manage reservations, and navigate the system, which significantly streamlines the booking process.
Many reviews note the effectiveness of Pegasus in handling rate plan configuration, offering extensive customizability to suit different hotel needs.... Many reviews note the effectiveness of Pegasus in handling rate plan configuration, offering extensive customizability to suit different hotel needs. This includes deriving rates from existing plans and making bulk updates, which improves revenue management.
Where hoteliers push back
Some users feel that certain aspects of the booking engine and rate management features could benefit from greater customization. Suggestions include... Some users feel that certain aspects of the booking engine and rate management features could benefit from greater customization. Suggestions include more flexibility in layout design and the ability to integrate personalized modifications without extensive support intervention.
Some reviews highlight interface problems, particularly with integration systems like SiteMinder. Users mention the need for regular refreshes and occ... Some reviews highlight interface problems, particularly with integration systems like SiteMinder. Users mention the need for regular refreshes and occasional connectivity disruptions, which lead to inconsistencies in rate and inventory management.
Ranks higher for
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Blastness CRS and Cendyn CRS share many core Hotel Reservations Software features, but each has unique capabilities. Blastness CRS offers 15 verified integration partners, while Cendyn CRS offers 116. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Blastness CRS leads in ease of use at 4.9/5 vs 4.4/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Blastness CRS: No. Cendyn CRS: No. Neither product currently offers a free tier. Most Hotel Reservations Software vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Blastness has an HT Score of 100 and Cendyn has 88. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor