Bnovo PMS vs. Infor HMS:
Which Is Right for You?

The Decision

Choosing between Bnovo PMS by Bnovo and Infor HMS involves assessing critical aspects of property management software that impact your hotel’s operations, guest experiences, and ROI. Both systems aim to streamline operations, but they diverge significantly in features, support, and market presence. Your decision hinges on the specific needs of your property and the level of support you require.

Bnovo offers an affordable, cloud-based solution with core functionalities tailored for small to mid-sized hotels, motels, and apartments. Infor, on the other hand, provides a more scalable, feature-rich platform favored by larger, multi-property operations. Which approach aligns better with your hotel’s size and growth plans?

Is Bnovo PMS or Infor HMS Better for Hotels?

Both Bnovo PMS and Infor HMS aim to improve operational efficiency and guest management, but they differ in maturity and scope. Bnovo, with only 2 reviews, has a limited recent review base, making its overall rating of 2.25/5 less reliable. Its strengths lie in channel connections and capacity management, but frequent crashes and poor support hinder its effectiveness.

Infor boasts a much higher review count—46 reviews—and a recent rating of 4.04/5, reflecting broader user satisfaction. It offers extensive customization, automation, and integration options, making it suitable for hotels seeking advanced control. Are you prioritizing a mature system with proven support, or a more budget-friendly, basic solution?

Infor HMS vs Bnovo PMS: Which Should Your Hotel Choose?

If your hotel needs a scalable, feature-packed PMS capable of handling complex operations and multi-property management, Infor is the clear choice. Its comprehensive feature set, including guest profiles, mobile apps, and revenue tracking, suits larger, more sophisticated properties or portfolios.

If your hotel requires a straightforward, low-cost system with essential connectivity and capacity management—especially for motels or villas—Bnovo may suffice. It’s more suitable for smaller, independently operated properties that need quick implementation and basic automation.

In short, choose Infor for extensive features and scalability; lean toward Bnovo if budget and simplicity are your priorities. The decision depends on your property’s complexity and growth aspirations.

Is Bnovo PMS or Infor HMS Easier to Use?

Bnovo’s ease of use is rated at 3/5, with reviewers citing a disorganized mobile interface and technical support that often doesn’t meet expectations. Its interface has been described as “disgusting,” and users report crashing servers and buggy performance, which complicate daily tasks.

Infor scores higher at 3.88/5, praised for its intuitive navigation, quick onboarding, and user-friendly design. Support responsiveness and detailed training help staff adopt the system faster, despite some complaints about aesthetic simplicity.

Edge: Infor HMS.

Which Has Better Features: Bnovo PMS or Infor HMS?

Bnovo’s unique features include a channel manager, integrated CRS, booking engine, and EPoS—tools critical for sales and operations—but it only offers four features exclusive to it. Its core package covers essential PMS functions, but lacks advanced modules.

Infor offers five unique features, notably guest profiles, a mobile app, on-premise deployment options, ancillary revenue tracking, and automated night audits—adding depth to operational control. With 15 shared features, Infor’s broader suite stands out for its automation and customization capabilities.

Edge: Infor HMS.

Which Has Better Customer Support: Bnovo PMS or Infor HMS?

Bnovo’s support ratings are notably low at 1.25/5, with reviews describing support as “very bad,” and citing unresolved bugs and poor responsiveness. Customers complain about slow fixes and a lack of technical assistance that truly addresses issues.

In contrast, Infor scores 4.04/5, with reviews emphasizing the support team’s professionalism, prompt responses, and helpful onboarding. Users appreciate guidance during setup and ongoing issues, which are managed efficiently.

Edge: Infor HMS.

Which Has More Integrations: Bnovo PMS or Infor HMS?

Bnovo connects with 2 verified partners, including compare.me and Aiosell Technologies, limiting its integration scope. Infor, however, boasts a robust ecosystem with 113 verified partners, including major OTAs and industry-specific solutions like Priority Software and Birchstreet.

The broader integration capacity of Infor allows hotels to unify operational systems, revenue management, and guest services effectively. This extensive network enhances workflow automation and data consistency.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Bnovo PMS or Infor HMS?

With just 2 reviews, Bnovo’s ratings are unreliable; it scores 2.25/5, with users citing poor support and stability issues. Its limited review base makes it difficult to gauge overall satisfaction.

Infor, with 46 reviews and a recent rating of 4.04/5, is rated higher across hotel segments. Independent hotels rate it at 2.5/5, but larger properties, like branded and boutique hotels, rate it between 4.18/5 and 4.5/5, reflecting strong satisfaction among mid to large-sized hotels.

Edge: Infor HMS.

How Much Do Bnovo PMS and Infor HMS Cost?

Both systems do not publicly disclose specific pricing details, indicating a tailored pricing approach based on hotel size and requirements. Typically, these platforms are priced on a subscription basis, but Bnovo’s lack of a trial or clear fee structure suggests a less transparent model.

Infor’s pricing is also not listed, but its enterprise-level features usually come with higher costs, often justified by the broader functionality and support. For precise quotes, direct vendor contact is necessary.

What Type of Hotel Should Use Bnovo PMS?

• Hotels that operate independently with a small to mid-sized property portfolio.
• Teams that need quick deployment and simple automation features.
• Properties with limited budgets seeking essential connectivity and capacity management tools.
• Motels, villas, and small apartments that prioritize cost-efficiency over extensive customization.
• Not ideal if your hotel requires advanced automation, multiple integrations, or scalable multi-property management.

What Type of Hotel Should Use Infor HMS?

• Hotels that operate at a larger scale with complex operational needs.
• Chains or multi-property groups seeking centralized control and automation.
• Properties looking for extensive customization, mobile compatibility, and detailed reporting.
• Hotels aiming to improve revenue management, guest personalization, and operational efficiency.
• Not ideal if your hotel prefers basic systems, low-cost solutions, or has minimal technical support expectations.

The Bottom Line for Hotels

The core difference is that Bnovo PMS is a basic, affordable tool primarily suited for small properties, while Infor HMS is a comprehensive, scalable platform tailored for larger, more sophisticated hotels. Bnovo’s limited reviews and support issues suggest caution, especially for properties needing reliability.

Choose Bnovo if your hotel values low cost, quick setup, and essential features without complex integrations. Opt for Infor if operational depth, automation, and support are critical, and your hotel aims for growth and multi-property management.

In conclusion, if you prioritize a system backed by a broad user base, recent positive reviews, and extensive features, Infor HMS clearly leads the field. However, if your hotel operates on a tight budget with straightforward needs, Bnovo may be worth a closer look—yet beware of the support and stability concerns.