bookNG (powered by HSDS) vs. roommaster booking engine:
Which Is Right for You?

The Decision

Choosing between bookNG by HSDS and roommaster’s booking engine hinges on your hotel’s specific needs and priorities. Both products aim to boost direct bookings through customizable, integrated reservation solutions, but they diverge significantly in features, user experience, and market presence. To make an informed decision, you need to understand how each platform performs in key areas like ease of use, features, support, and cost.

While HSDS’s bookNG offers extensive customization and integrations, roommaster’s booking engine stands out with more recent reviews, broader market presence, and a higher overall rating. Which product aligns better with your hotel’s operational goals and guest engagement strategies?

Is bookNG or roommaster Better for Hotels?

Both products target hotels seeking to convert website visitors into direct bookings, but they approach this goal differently. bookNG emphasizes high customization, responsiveness, and integration with CRS rezNG, aiming to serve hotels with complex needs or unique branding. Conversely, roommaster combines a user-friendly interface with an array of features designed to optimize direct reservations, making it suitable for hotels prioritizing ease of use and quick implementation.

The key difference lies in market maturity: roommaster has 70 reviews, primarily recent, and boasts an 80.49 HTR score, indicating a proven track record and high user satisfaction. In contrast, HSDS’s bookNG has no reviews or ratings, making it harder to gauge real-world performance. Would you prefer a platform with extensive, recent user feedback or a highly customizable engine with less publicly available user data?

roommaster vs bookNG: Which Should Your Hotel Choose?

If your hotel needs a straightforward, reliable booking engine with proven results and a large user base, roommaster is the clear choice. Its 70 reviews, including 16 recent ones, and an 8.7 NPS score reflect consistent customer satisfaction across various hotel segments, from boutique to resort properties.

On the other hand, if your hotel requires a highly adaptable, web-integrated booking engine that can be tailored to specific workflows and branding, then bookNG may be suitable. Its focus on customization and seamless CRS integration can benefit hotels with complex distribution needs, though the lack of user reviews makes its real-world effectiveness uncertain.

In summary, for reliability and proven performance, go with roommaster. For flexibility and advanced integrations, consider bookNG.

Is bookNG or roommaster Easier to Use?

Roommaster scores a 4.43/5 for ease of use, with reviews praising its intuitive interface, quick onboarding, and helpful support staff. Users note that staff find it simple to learn and troubleshoot, and the platform facilitates faster training and implementation.

In contrast, HSDS’s bookNG has a zero rating for ease of use, indicating no available user feedback. Without concrete data, it’s difficult to assess how intuitive or user-friendly its highly customizable features are. Given the established reputation of roommaster’s straightforward interface, you can confidently expect less friction in staff adoption.

Edge: roommaster.

Which Has Better Features: bookNG or roommaster?

Both platforms offer 16 shared features, such as rate management, availability display, and booking capabilities. However, roommaster provides significantly more unique features—16 compared to HSDS’s one—like wedding & corporate modules, automated reporting, gift vouchers, and GDPR compliance, which can enhance your marketing and operational capabilities.

bookNG’s standout attribute is its responsive design, ensuring optimal performance across devices, but it lacks the broader suite of advanced features that roommaster offers. If your hotel values specialized modules and automation tools, roommaster’s feature set puts it ahead.

Edge: roommaster.

Which Has Better Customer Support: bookNG or roommaster?

Roommaster’s support scores a 4.16/5, with reviews highlighting helpfulness and responsiveness, especially for troubleshooting. Many users appreciate the consistent support across multiple properties, noting quick resolutions and friendly service.

HSDS’s bookNG lacks review data altogether, making it impossible to evaluate support quality. Given roommaster’s solid user feedback, you can expect reliable assistance and onboarding support.

Edge: roommaster.

Which Has More Integrations: bookNG or roommaster?

Roommaster boasts 56 verified integrations with major systems like Sage, GuestCentric, Otelier, and others, alongside shared partners like SiteMinder and Oracle Hospitality. This extensive network allows seamless connectivity with your PMS, GDS, channel managers, and more.

HSDS’s bookNG has only 17 verified partners, including some popular integrations like Cendyn and RateGain, but fewer total options. If your hotel relies on a broad suite of third-party systems, roommaster’s extensive integrations give it a clear advantage.

Edge: roommaster.

Which Do Hoteliers Rate Higher: bookNG or roommaster?

Roommaster’s overall score of 4.31/5 is supported by 70 reviews, many recent, across hotel types from boutique to resorts. Hoteliers comment on its ease of use, support, and operational improvements, with some noting cost savings and enhanced guest experience.

HSDS’s bookNG has no reviews, making user satisfaction impossible to gauge. Without firsthand feedback, the rating comparison favors roommaster, which has a proven track record of hotel satisfaction.

Edge: roommaster.

How Much Do bookNG and roommaster Cost?

roommaster charges a flat fee of $500 per month, with no mention of setup or additional costs. Its pricing structure is transparent and predictable, suitable for hotels looking for straightforward budgeting.

HSDS does not display pricing details and offers no trial or freemium options, suggesting a more customized or enterprise-level approach. Without concrete pricing data, assessing value is difficult, but roommaster’s transparent fee makes it easier to plan.

What Type of Hotel Should Use bookNG?

• Hotels that need highly customizable booking experiences tailored to their brand and distribution channels.
• Hotels with complex distribution needs requiring deep CRS and PMS integration.
• Properties that want to optimize conversion across multiple platforms, including Facebook.
• Teams willing to invest in a platform that can be adapted over time for specific workflows.

Not ideal if:

• You prefer a plug-and-play solution with minimal setup.
• Your hotel requires extensive out-of-the-box automation or advanced marketing modules.
• You need immediate, proven results without heavy customization.

What Type of Hotel Should Use roommaster?

• Hotels seeking a reliable, proven booking engine with extensive integrations.
• Properties wanting a straightforward, easy-to-use platform with rapid onboarding.
• Hotels across segments, from boutique to resorts, aiming to increase direct bookings by 15-30%.
• Teams prioritizing support and a large partner network for seamless system integrations.

Not ideal if:

• You prefer a highly customizable, technical setup.
• Your hotel operates in a niche segment with unique booking requirements not supported by standard modules.
• Cost predictability is a priority, and you need a lower-cost solution.

roommaster vs bookNG: The Bottom Line for Hotels

The core difference lies in market presence and proven satisfaction. roommaster offers a mature, well-reviewed platform with extensive integrations, features, and support, making it a safe choice for most hotels.

If your hotel values dependability, rapid deployment, and robust support, roommaster’s higher recent review count and superior ratings make it the clear winner.

However, if your property requires advanced customization and deep CRS integration, and you're comfortable with less available user feedback, then bookNG could serve your needs—though its track record remains unverified.

In conclusion, for most hotels seeking a reliable, well-rated booking engine with comprehensive features and support, roommaster is the recommended choice.