Campgest vs. Counter:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can dramatically shape your hotel's operational efficiency and guest experience. With Campgest by Campgest and Counter by Counter both targeting hospitality providers, the decision hinges on your property's specific needs and scale. While both products aim to streamline operations, their core features, support, and market presence differ significantly.

Campgest is a niche player with limited reviews and a focus on outdoor hospitality, whereas Counter commands a broader user base, especially among hostels, with more recent, detailed feedback. Are you ready to prioritize extensive support and proven usability? Or are you seeking a specialized tool tailored for outdoor accommodations?

Is Campgest or Counter Better for Hotels?

Both Campgest and Counter solve essential property management tasks like reservations, customer communication, and operational automation. However, Campgest's limited review presence and lack of recent feedback make it difficult to assess its current performance reliably. Conversely, Counter boasts 54 reviews over the last six months, with a high 4.73/5 overall rating and a 91% likelihood to recommend—evidence of its active, satisfied user base.

Counter is designed primarily for hostels, with features such as mobile management, POS integration, and group booking tools. Campgest, meanwhile, appears to serve outdoor hospitality businesses like campgrounds and RV parks, focusing on automating bookings and analytics. Do your needs align more with general hotel management or outdoor accommodation operations?

If your property isn't a hostel or outdoor hospitality site, Counter's broad feature set and recent, positive reviews make it the more reliable choice. Is your focus on operational automation, guest management, and support responsiveness? Then Counter stands out as the stronger option.

Counter vs Campgest: Which Should Your Hotel Choose?

If your hotel primarily operates as a hostel or outdoor hospitality venue, Counter's extensive features tailored for such properties—like group booking, multi-currency support, and ancillary revenue tracking—make it more suitable. Its 19 exclusive features, including channel management, online support, and integrated payment processing, provide a comprehensive toolkit that scales with your operation.

In contrast, Campgest's focus on camping and outdoor sites suggests it’s better suited for campground management rather than traditional hotels. Given Counter's active presence in multiple regions and broad compatibility with integrations like Stripe and Cloudbeds, it offers more flexibility and proven stability for hotels seeking a versatile PMS.

Should your hotel require a system with a strong user base, recent reviews, and a broad feature set, go with Counter. If your operations are strictly outdoor-focused, Campgest might be worth exploring, though its limited recent user feedback warrants caution.

Is Campgest or Counter Easier to Use?

Counter’s UI scores a 4.6/5 for ease of use, supported by detailed recent reviews praising its intuitive, mobile-friendly interface. Users highlight its quick onboarding and simple calendar management, making staff training straightforward and reducing operational downtime. Support responsiveness is also a key plus, with many reviews citing prompt assistance from Evelyn and Max.

Campgest, on the other hand, has no available recent review data or ratings, making it impossible to evaluate its current user experience. Its lack of recent feedback suggests limited adoption or activity, which raises questions about ongoing usability improvements or support.

Edge: Counter.

Which Has Better Features: Campgest or Counter?

Counter offers 19 unique features, including a channel manager, online booking engine, automated night audit, guest CRM, multi-currency, and ancillary revenue tools—capabilities that are essential for busy, modern hotels. Its integrated POS system and group booking functionalities directly address common revenue streams and operational needs.

Campgest, by contrast, provides no exclusive features or integrations, focusing mainly on reservation and communication tools for outdoor venues. Its limited feature set lacks the depth of Counter’s platform, which is built to support complex hotel operations.

Edge: Counter.

Which Has Better Customer Support: Campgest or Counter?

Counter’s customer support scores highly at 4.96/5, with recent reviews emphasizing its responsiveness and professionalism. Hoteliers appreciate the quick, helpful responses, especially from staff like Evelyn and Max, which significantly alleviates operational concerns.

Campgest offers no recent reviews or support ratings, making it challenging to gauge its support quality. The absence of feedback might indicate limited user engagement or ongoing development issues, especially since there are no recent reviews to confirm support responsiveness.

Edge: Counter.

Which Has More Integrations: Campgest or Counter?

Counter integrates with 7 verified partners, including Stripe, Cloudbeds, and SiteMinder, facilitating connections with major booking platforms and payment providers. Its ability to streamline multiple income streams and platform connectivity makes it a versatile choice for hotels seeking operational flexibility.

Campgest has no verified integrations, limiting its ability to connect with other systems or channels. For hotels aiming to expand distribution or automate payments through third-party platforms, Counter’s integration options are a significant advantage.

Edge: Counter.

Which Do Hoteliers Rate Higher: Campgest or Counter?

Counter’s recent reviews reveal a high overall score of 4.73/5, with most property types—particularly hostels—expressing confidence in its usability and support. Its active user base and recent positive feedback bolster its reputation as a reliable PMS.

Campgest has no recent reviews or ratings, making it impossible to determine current user satisfaction. Its lack of recent feedback suggests it’s either a niche or underutilized product, so the hoteliers actively using Counter are clearly the more satisfied group.

Edge: Counter.

How Much Do Campgest and Counter Cost?

Both products do not publicly disclose detailed pricing models. However, Counter’s free tier, combined with the absence of implementation fees and its value for money rating, indicates affordability for small to medium properties. Its subscription-based model is common among SaaS PMS providers.

Campgest does not specify its pricing or whether it offers a free trial or tiered plans, which can complicate budgeting decisions. Given the lack of transparent pricing, Counter’s clear value proposition and active customer support make it the safer financial choice.

What Type of Hotel Should Use Campgest?

• Hotels that operate outdoor accommodations like campgrounds or RV parks.
• Businesses seeking reservation automation and real-time availability updates.
• Owners who prioritize analytics to improve occupancy rates.
• Small outdoor venues looking for integrated communication tools.
• Teams that want a manageable, straightforward platform for outdoor operations.

Not ideal if you:

• Require extensive integrations or channel management.
• Need support for large-scale or complex hotel operations.
• Operate outside outdoor hospitality niches.
• Seek a platform with a large, active user community.

What Type of Hotel Should Use Counter?

• Hostels, boutique hotels, and small city center hotels.
• Properties with high booking volumes needing automation and reporting.
• Teams looking for an all-in-one platform with integrations like Stripe and Cloudbeds.
• Hotels prioritizing mobile management and guest CRM capabilities.
• Operations that value responsive support and ongoing feature updates.

Not ideal if you:

• Run a campground primarily focused on outdoor stays.
• Need a highly specialized system for outdoor or RV parks.
• Are looking for a free or very low-cost PMS.
• Have minimal operational complexity or low booking volumes.

The Bottom Line for Hotels: Counter or Campgest?

Counter and Campgest serve different niches within the hospitality industry, but Counter’s recent reviews, extensive features, and active support make it the more reliable option for most hotels. Its broad integration network and high user satisfaction provide confidence in its ability to scale with your property.

Choose Counter if your hotel values a well-supported, feature-rich platform with proven usability and ongoing development. Campgest may appeal if your focus is strictly outdoor camping or RV sites, but the limited recent feedback warrants caution before committing.

For general hotel operations seeking a trusted, feature-packed PMS, Counter is the clear choice. If your property falls into a specialized outdoor niche, consider Campgest, but ensure your decision aligns with your operational priorities and future growth plans.