The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 43 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Check-in Scan shines .
MyStay shines in ease of use and customer support , with exclusive features like Guest Segmentation & Targeting and Multi-Channel Delivery (Email, SMS, WhatsApp, Chat).
Side-by-side ratings based on 43 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $400/mo |
| Verified Reviews | 0 | 43 |
After analyzing 43 verified reviews, Check-in Scan users most value its , while MyStay users highlight contactless check-in, guest experience, guest communication. Click any theme to see what reviewers say.
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Contactless Check-In
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Guest Experience
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Guest Communication
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Support and Continuous Improvement
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Customization Options
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Integration with PMS
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System Speed and Performance
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How each product ranks among Contactless Check-in vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Check-in Scan |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #5 15 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #6 10 reviews |
| Large (75-199 rooms) ▾ | — | #4 7 reviews |
| X-Large (200+ rooms) | — | #8 3 reviews |
By Property Type
| Segment | Check-in Scan |
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| Boutique ▾ | — | #5 12 reviews |
| Luxury ▾ | — | #4 11 reviews |
| Branded / Chain ▾ | — | #5 12 reviews |
| Extended Stay ▾ | — | #6 9 reviews |
By Region
| Segment | Check-in Scan |
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| North America | — | #7 3 reviews |
| Europe ▾ | — | #4 32 reviews |
| Asia Pacific | — | #6 2 reviews |
| Middle East | — | #4 2 reviews |
Choosing between Check-in Scan by Check-in Scan and MyStay Check-in hinges on your specific needs for contactless check-in solutions. Both products aim to streamline guest check-in processes, but they diverge significantly in maturity, features, and user experience. Check-in Scan markets itself as a basic, no-frills tool with limited reviews and no recent data, while MyStay boasts over 40 reviews, a 5/5 overall rating, and active development. Are you prioritizing proven, feature-rich technology or a simple, no-cost option?
Check-in Scan offers a bare-bones contactless check-in experience, with no verified integrations or advanced features. It has zero reviews and no recent data, making its effectiveness and support uncertain. Conversely, MyStay provides a full suite of contactless features, including digital check-in, check-out, online payments, and automation, backed by over 40 reviews and a near-perfect score.
MyStay’s recent reviews highlight ease of use, quick onboarding, and high guest satisfaction, with a 9.8/10 NPS score. The product’s comprehensive feature set addresses most modern hotel needs, while Check-in Scan seems limited to a basic check-in interface. Do you want a mature platform with proven results or a minimal, untested solution?
If your hotel needs a reliable, fully-featured contactless check-in and guest communication platform, go with MyStay. Its ability to integrate with PMS, support online payments, and facilitate guest segmentation makes it ideal for mid-sized to large hotels seeking operational efficiency and guest satisfaction.
If your hotel’s primary goal is to implement a simple, no-cost contactless check-in without requiring extensive features or integrations, Check-in Scan may suffice—though its lack of recent reviews and verified support makes it less reliable. For a serious upgrade, MyStay is the clear choice.
Check-in Scan’s UI and onboarding process are undocumented, with no reviews to gauge user friendliness. Its lack of recent data suggests limited ongoing support or user feedback, possibly indicating a less polished experience.
MyStay, on the other hand, scores 4.91/5 for ease of use, with many reviews praising its intuitive interface and quick onboarding process. Customers mention that staff can easily adopt the system, and automation simplifies daily tasks. Edge: MyStay.
Check-in Scan offers no verified features beyond basic contactless check-in, with zero documented functionalities or integrations. It simply doesn’t compare to a feature-rich platform.
MyStay packs 14 features, including PMS integration, guest segmentation, multi-channel communication, digital payments, door lock integration, self-service kiosks, and more. These capabilities enable a fully automated, personalized guest journey. Edge: MyStay.
Check-in Scan has no published reviews or support data, raising questions about response times and reliability. Its lack of recent reviews implies minimal ongoing support or user engagement.
MyStay scores a 4.93/5 for customer support, with reviews emphasizing quick, helpful assistance and ongoing updates. Hoteliers appreciate that support helps resolve issues swiftly and keeps the platform evolving. Edge: MyStay.
Check-in Scan has not verified any integrations, which limits its ability to connect with other hotel management tools. This severely restricts its utility for hotels relying on PMS, channel managers, or POS systems.
MyStay boasts 30 verified integrations, including popular PMS and channel management partners like Kwentra, RoomRaccoon, WuBook, and Net Affinity. Such integrations streamline operations and data management. Edge: MyStay.
Check-in Scan has no reviews or recent data, making it impossible to gauge user satisfaction. Its lack of recent reviews suggests low adoption or support.
MyStay receives an average overall rating of 5/5 from over 40 reviews, with recent feedback emphasizing ease of use, support quality, and feature depth. Hotel types ranging from serviced apartments to boutique hotels rate it highly, indicating broad appeal. Edge: MyStay.
Check-in Scan does not publish pricing details or offer a freemium plan, possibly indicating a custom quote or minimal investment. Its absence of pricing data makes cost comparison impossible.
MyStay charges $400/month, with no mention of setup fees or trial options. This investment provides access to their full feature set and integrations, representing significant value for hotels seeking advanced automation.
Not ideal if you want a mature, supported platform or plan to scale automation and guest engagement capabilities. Check-in Scan’s minimal approach is better suited for early-stage testing or very small operations.
Not ideal if you require a free or extremely low-cost option, or if your property prefers a simple, minimal system without extensive features. MyStay is best for properties wanting a proven, scalable platform.
Check-in Scan presents itself as a straightforward solution but offers no recent reviews, features, or verified support. Its limited scope makes it unsuitable for most property needs beyond minimal contactless check-in.
MyStay, with its extensive feature set, active user base, high ratings, and recent reviews, stands out as the superior choice for hotels wanting a reliable, fully integrated contactless check-in platform. Its ability to support automation, guest segmentation, and multiple integrations makes it suitable for a wide range of hotel types.
If your hotel needs a tested, feature-rich system with ongoing support, go with MyStay. It delivers a seamless guest journey and operational efficiencies that Check-in Scan simply cannot match. For properties ready to scale and improve guest satisfaction, MyStay is the clear and definitive choice.
Contactless Check-in pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| Check-in Scan |
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| Starting Price | — | From $400/mo |
According to HTR's product database, Check-in Scan and MyStay Check in share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Check-in Scan |
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| Ancillary Product Merchandising | ||
| Guest Segmentation & Targeting | ||
| Multi-Channel Delivery (Email, SMS, WhatsApp, Chat) | ||
| PMS Integration | ||
| Room Upgrade Merchandising | ||
| Segmentation |
Showing top differences. 2 more features differ between these products.
What hoteliers love
Reviewers frequently mention MyStay's contactless check-in feature as a crucial tool, especially during the pandemic. It simplifies and accelerates th... Reviewers frequently mention MyStay's contactless check-in feature as a crucial tool, especially during the pandemic. It simplifies and accelerates the check-in process, allowing guests to complete it before arrival, and reducing physical contact. Users appreciate the ease of use and efficiency it brings to their operation.
Reviewers often remarked how MyStay significantly enhances the guest experience. The platform allows for pre-arrival communications and on-arrival con... Reviewers often remarked how MyStay significantly enhances the guest experience. The platform allows for pre-arrival communications and on-arrival convenience, imparting a feeling of personalized and attentive service. Hoteliers noticed higher guest satisfaction as a direct outcome.
Many reviews highlight how MyStay improves guest communication. The platform allows hoteliers to efficiently communicate with guests before, during, a... Many reviews highlight how MyStay improves guest communication. The platform allows hoteliers to efficiently communicate with guests before, during, and after their stay through automated messages. This feature enhances guest satisfaction by providing timely information and resolving queries promptly.
Where hoteliers push back
Users frequently suggested the need for more customization options, particularly in automated messaging and guest communication templates. They desire... Users frequently suggested the need for more customization options, particularly in automated messaging and guest communication templates. They desire more flexibility in adjusting texts, graphics, and automatic messaging formats to better suit their specific needs.
MyStay's integration with property management systems (PMS) is a valuable feature, mentioned positively in several reviews. This seamless integration... MyStay's integration with property management systems (PMS) is a valuable feature, mentioned positively in several reviews. This seamless integration helps hoteliers manage guest data and operations more effectively. However, some users did encounter occasional syncing issues between MyStay and their PMS.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Check-in Scan and MyStay Check in share many core Contactless Check-in features, but each has unique capabilities. Check-in Scan offers 0 verified integration partners, while MyStay Check in offers 30. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. MyStay Check in leads in ease of use at 4.9/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Check-in Scan: No. MyStay Check in: No. Neither product currently offers a free tier. Most Contactless Check-in vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Check-in Scan has an HT Score of 0 and MyStay has 22. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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