The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 59 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
CheckPlease shines .
INTELITY shines in ease of use and customer support — especially for brand properties (4.1/5) , with exclusive features like Housekeeping and Guest Comfort Controls.
Side-by-side ratings based on 59 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $100/mo |
| Verified Reviews | 0 | 59 |
After analyzing 59 verified reviews, CheckPlease users most value its , while INTELITY users highlight technical support and customer service, guest experience enhancement, customization and flexibility. Click any theme to see what reviewers say.
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Technical Support and Customer Service
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Guest Experience Enhancement
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Customization and Flexibility
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Integration with Existing Systems
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User Interface and Usability
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Implementation Time
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How each product ranks among Hotel Guest Apps vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | CheckPlease |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #10 9 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #8 31 reviews |
| Large (75-199 rooms) ▾ | — | #8 11 reviews |
| X-Large (200+ rooms) ▾ | — | #6 7 reviews |
By Property Type
| Segment | CheckPlease |
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| Boutique ▾ | — | #5 33 reviews |
| Luxury ▾ | — | #6 38 reviews |
| Branded / Chain ▾ | — | #9 14 reviews |
| Extended Stay | — | #12 2 reviews |
By Region
| Segment | CheckPlease |
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| North America ▾ | — | #3 46 reviews |
| Europe | — | #19 4 reviews |
| Asia Pacific | — | #9 2 reviews |
| Middle East | — | #11 1 reviews |
Choosing the right hotel guest app can significantly impact your guest experience, operational efficiency, and revenue. CheckPlease by CheckPlease and INTELITY Guest Mobile Apps both aim to modernize guest interactions, but they do so with different scales, features, and maturity. Your decision hinges on your hotel’s size, tech needs, and budget. Which one truly aligns with your property’s goals?
CheckPlease appears to be a basic, perhaps emerging, product with no reviews or recent data, making it difficult to assess its reliability or feature set. In contrast, INTELITY has a well-established presence with 45 recent reviews, a high overall rating of 4.41/5, and a comprehensive feature set, indicating a mature platform. Are you comfortable adopting an unreviewed option, or do you prefer a proven, widely adopted solution?
If your hotel needs a feature-rich, scalable guest app with extensive integration options, INTELITY is the clear choice, especially for properties aiming to boost guest engagement and operational automation. For smaller hotels or those experimenting with digital guest services without heavy investment, CheckPlease might seem attractive but lacks recent reviews and detailed functionality insights. Do you prioritize proven performance or an untested platform?
INTELITY’s UI is rated 4.49/5 with recent reviews praising its ease of use, straightforward onboarding, and staff adoption rates. Conversely, CheckPlease offers no available data, raising questions about its user experience and ease of implementation. Given the current data, INTELITY’s user-friendly design and positive feedback make it the preferred choice. Edge: INTELITY.
INTELITY offers 18 distinct features, including mobile check-in, digital concierge, guest messaging, in-room controls, and integrations with POS and PMS systems. CheckPlease provides no documented features, making it impossible to compare. Given this, INTELITY’s comprehensive feature set outmatches the lack of available data for CheckPlease. Edge: INTELITY.
INTELITY’s support receives a 4.5/5 rating based on recent reviews, with hoteliers praising its responsiveness and dedicated account managers, such as Jessie, who is consistently praised for her support. CheckPlease offers no support ratings or reviews, creating uncertain expectations. Based on current information, INTELITY’s support quality is clearly superior. Edge: INTELITY.
INTELITY integrates with 56 verified partners, including leading PMS, POS, and service providers, ensuring smooth operation across systems. CheckPlease has zero listed integrations, which could limit scalability and functionality. If integration flexibility is critical, INTELITY’s extensive partner network makes it the better option. Edge: INTELITY.
With 45 recent reviews and an overall rating of 4.41/5, INTELITY is highly rated by hoteliers across diverse segments, notably resorts (44%) and boutique hotels (20%). CheckPlease, with no reviews or recent data, cannot be rated currently. For confidence in user satisfaction, INTELITY is the clear leader. Edge: INTELITY.
CheckPlease does not list any pricing information or trials, suggesting it may be free, freemium, or simply undisclosed. INTELITY charges $100 per room monthly, with no setup fees. Given the transparency and ongoing costs, INTELITY’s pricing allows clearer budgeting and ROI expectations. If upfront costs and features matter, INTELITY’s model is more defined.
The core difference is that INTELITY is a mature, review-backed platform with extensive features, integrations, and global presence, while CheckPlease remains unreviewed and lacks visible functionality. INTELITY’s proven track record makes it the safer, more reliable choice for most hotels.
If your hotel needs a comprehensive, well-supported guest app with advanced features, choose INTELITY for its proven track record, integrations, and high recent review scores. It’s especially suitable for properties prioritizing guest engagement, operational automation, and scalability.
However, if your hotel is experimenting with digital solutions, has tight budgets, or prefers a solution with minimal commitment, CheckPlease might be worth exploring once it gains reviews and feature clarity. For now, its lack of recent data makes it a less confident choice.
In summary, for hotels seeking reliability, extensive features, and a proven platform, INTELITY is the clear winner. Smaller hotels or startups with simple needs might consider CheckPlease in the future but should proceed cautiously until more data is available.
Hotel Guest Apps pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| CheckPlease |
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| Starting Price | — | From $100/mo |
According to HTR's product database, CheckPlease and INTELITY Guest Mobile Apps share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | CheckPlease |
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| Amazon Hospitality Partner | ||
| Bell services | ||
| Digital concierge | ||
| News & weather | ||
| POS & PMS Integration | ||
| Secured Data Protection |
Showing top differences. 6 more features differ between these products.
We analyzed 1 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Terranea Resort is dedicated to providing superior guest service and is committed to exploring new ways to enhance our amenities and create an environment of ultimate luxury and co..."
What hoteliers love
While the Intelity support team is frequently praised for its responsiveness and dedication, a few reviews mention delays in support and the need for... While the Intelity support team is frequently praised for its responsiveness and dedication, a few reviews mention delays in support and the need for improvement in resolving technical issues promptly.
Intelity's platform is praised for significantly improving guest experiences by providing features such as mobile keys, online check-in, and in-room t... Intelity's platform is praised for significantly improving guest experiences by providing features such as mobile keys, online check-in, and in-room tablets. Several reviews mention how these features have modernized their service offerings and met high guest expectations.
Multiple reviews highlight Intelity's strong customization capabilities, allowing hoteliers to tailor the system to specific needs, whether through da... Multiple reviews highlight Intelity's strong customization capabilities, allowing hoteliers to tailor the system to specific needs, whether through data management or guest interactions. The platform adapits well to different hotel concepts with features like personalized mobile apps and customizable tablets.
Where hoteliers push back
Although the platform is generally praised for being user-friendly, some reviews highlight issues with the user interface, including outdated designs... Although the platform is generally praised for being user-friendly, some reviews highlight issues with the user interface, including outdated designs and occasional glitches that impact the overall user experience.
A notable concern among users is the implementation period of the Intelity system. Some reviews express frustration over the prolonged time to get the... A notable concern among users is the implementation period of the Intelity system. Some reviews express frustration over the prolonged time to get the system fully operational, attributing delays to complex integrations with other vendors.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. CheckPlease and INTELITY Guest Mobile Apps share many core Hotel Guest Apps features, but each has unique capabilities. CheckPlease offers 0 verified integration partners, while INTELITY Guest Mobile Apps offers 56. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. INTELITY Guest Mobile Apps leads in ease of use at 4.6/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
CheckPlease: No. INTELITY Guest Mobile Apps: No. Neither product currently offers a free tier. Most Hotel Guest Apps vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. CheckPlease has an HT Score of 0 and INTELITY has 32. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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