Ciaobooking vs. Redforts:
Which Is Right for You?

The Decision

Choosing between Ciaobooking by Ciaobooking and Redforts by Redforts hinges on what your hotel needs most. Both aim to streamline property management, but their offerings and maturity starkly differ. Ciaobooking, with zero reviews and no recent data, appears untested in the market, while Redforts benefits from over 40 reviews, including recent feedback, making it more reliable for decision-making.

Ciaobooking seems to promise broad functionality, but the lack of actual user feedback raises questions about its effectiveness. Redforts, on the other hand, is a well-established solution with proven user satisfaction, particularly in ease of use and support. Are you willing to risk a new platform, or do you prefer a product with tangible, recent results?

Is Ciaobooking or Redforts Better for Hotels?

Both products are designed to improve hotel operations, but they serve very different stages of market validation. Ciaobooking has no reviews, no ratings, and no recent user feedback, making it difficult to assess its performance or reliability. Redforts boasts over 40 reviews, with a recent review count in the last six months, giving you current insights into its strengths and weaknesses.

Redforts scores 72.84 on the HT R Score, with a customer support rating of 4.53/5 and an NPS of 9.5/10, reflecting high user satisfaction. Conversely, Ciaobooking’s scores are all zero, indicating either it is unlaunched, still in development, or not widely adopted. Would you prefer to invest in a platform with proven track record or a new product with no market validation?

Redforts vs Ciaobooking: Which Should Your Hotel Choose?

If your hotel needs a fully functional, tested PMS with top-rated customer support, go with Redforts. It’s suitable for properties seeking an all-in-one solution with modules like channel management, booking engine, and revenue tools, especially if ease of use and support are priorities.

If your team is exploring an unproven system, perhaps for experimentation or bespoke customization, Ciaobooking might seem appealing—though it’s crucial to ask, "Is it worth the risk given the lack of reviews and data?" For now, Redforts’ mature, proven platform makes it the more reliable choice for most hotels.

Is Ciaobooking or Redforts Easier to Use?

Redforts earns a high ease-of-use score of 4.68/5, backed by reviews praising its intuitive interface, straightforward onboarding, and excellent support. Reviewers frequently mention that staff can learn it quickly, enabling rapid adoption.

Ciaobooking, with a score of zero, provides no data on usability, making it impossible to assess whether your team will find it easy or cumbersome. Given the importance of quick onboarding, edge: Redforts.

Which Has Better Features: Ciaobooking or Redforts?

Redforts offers 46 features, including multi-currency support, guest CRM, online check-in, automated reminders, integrated ID scanning, and revenue management—a wide array of tools to streamline operations. It also includes channel management and online payment, enabling seamless connectivity across platforms.

Ciaobooking, with no features listed and no reviews, provides no information on its capabilities. This absence suggests uncertainty about its feature set or maturity. Based solely on available data, edge: Redforts.

Which Has Better Customer Support: Ciaobooking or Redforts?

Redforts’ support scores 4.53/5, with reviews highlighting quick, friendly, and efficient service, which is essential in resolving issues swiftly. Its recent review mentions "very good customer service," emphasizing its responsiveness and ongoing support improvements.

Ciaobooking, with a support score of zero, offers no data, leaving you without assurance of post-sale assistance or responsiveness. For your peace of mind, edge: Redforts.

Which Has More Integrations: Ciaobooking or Redforts?

Redforts boasts 2 verified partners, including a channel manager (WuBook) and another unnamed partner, alongside a broad feature set that supports many integrations. Its platform is designed for connectivity, reducing manual work and errors.

Ciaobooking has no verified integrations, which limits its ability to connect with other platforms or tools. Without established integration options, edge: Redforts.

Which Do Hoteliers Rate Higher: Ciaobooking or Redforts?

Redforts has over 40 recent reviews, with a stellar NPS of 9.5/10 and a 95% likelihood to recommend, indicating high satisfaction across segments such as bed & breakfasts, boutique hotels, and hostels. Hoteliers appreciate its ease of use, automation, and support.

Ciaobooking’s review count is zero, and it has no recent ratings or recommendations. Until it accumulates user feedback, it cannot be rated higher than Redforts, which clearly leads in user satisfaction.

How Much Do Ciaobooking and Redforts Cost?

Ciaobooking’s pricing information is unavailable, and it appears to lack a clear pricing model, making budget planning difficult. Conversely, Redforts charges a $500 monthly base fee, with no mention of setup fees or per-room charges, providing transparency.

Given the lack of pricing transparency on Ciaobooking, Redforts offers a straightforward, predictable cost structure.

What Type of Hotel Should Use Ciaobooking?

Hotels that are willing to experiment with new, unproven systems and have the technical resources to evaluate and customize a platform.
Teams that prioritize innovative features and are comfortable with limited market validation.
Not ideal if your hotel relies on proven, supported platforms with extensive user feedback.
Not ideal if your team needs quick onboarding and dedicated support from day one.

What Type of Hotel Should Use Redforts?

Hotels, hostels, and vacation rentals seeking an integrated management solution with a proven track record.
Teams that value ease of use, support, and a comprehensive feature set including revenue management and channel connection.
Not ideal if you want a highly customizable interface or are looking for a free, open-source solution.
Not ideal if your property is very small and needs only minimal management tools.

Redforts vs Ciaobooking: The Bottom Line for Hotels

Redforts clearly emerges as the stronger, more validated choice. Its extensive feature set, high user satisfaction, and recent reviews establish it as a reliable partner for operational efficiency.

Ciaobooking’s lack of current customer data raises doubts about its readiness or maturity, making it risky for hotels that need proven solutions. If stability, support, and proven performance matter most, Redforts is the clear pick.

In summary:

• If you want a solution with a proven track record, high user ratings, and extensive features, choose Redforts.
• If your team is willing to take a chance on a new platform and has the resources to evaluate its potential, consider Ciaobooking—but proceed carefully.

Given the current data, Redforts offers peace of mind and measurable value, making it the safest and smartest choice for most hotels today.