CiHMS vs. High Level Software:
Which Is Right for You?

The Decision

Choosing a property management system (PMS) is crucial for your hotel’s operational efficiency and guest experience. CiHMS by CiHMS and High Level Software by High Level Software both aim to streamline hotel management, but their differences are significant. CiHMS boasts a strong review presence, high satisfaction scores, and a wide feature set, while High Level Software offers minimal review data and fewer features. Your decision hinges on your hotel’s needs for reliability, feature depth, and support.

Is CiHMS or High Level Software Better for Hotels?

Both products address core PMS functions like reservations, billing, and guest management. CiHMS’s reviews highlight its advanced room allocation, multi-channel integrations, and detailed reporting, making it well-suited for hotels seeking comprehensive control. In contrast, High Level Software’s limited review data suggests a less established presence, with no recent user feedback or feature details publicly available. Is real-time support and proven performance more critical for your hotel than untested software?

CiHMS vs High Level Software: Which Should Your Hotel Choose?

If your hotel needs a proven, feature-rich PMS that’s highly rated and widely adopted, go with CiHMS. Its extensive feature list—including channel management, revenue management, integrated CRS, and mobile functionality—caters to mid-sized and larger properties aiming for operational control. Conversely, if your hotel is smaller or prefers a newer, possibly more flexible platform without a strong review history, High Level Software might be an option, though its lack of reviews makes its reliability less certain.

Is CiHMS or High Level Software Easier to Use?

CiHMS scores an impressive 4.9 out of 5 for ease of use, based on user reviews praising its intuitive interface and support team’s professionalism. Users mention its stability, quick access across devices, and straightforward navigation, although initial onboarding can be complex due to extensive features. In contrast, there is no publicly available data on High Level Software’s usability or user experience. Based on current data, edge: CiHMS.

Which Has Better Features: CiHMS or High Level Software?

CiHMS offers 33 unique features, including a spa & wellness module, channel manager, revenue management, integrated CRS, booking engine, and mobile app. These features support a broad range of hotel operations and revenue strategies, some of which are absent in High Level Software’s limited publicly available information. Without any confirmed features from High Level Software, CiHMS’s feature depth strongly favors it. Edge: CiHMS.

Which Has Better Customer Support: CiHMS or High Level Software?

CiHMS’s reviews show a support rating of 4.92 out of 5, with hoteliers praising its responsiveness and professionalism. Multiple reviews mention support as a key strength, with comments like “support team is professional and on-time.” Since there are no publicly available reviews or support data for High Level Software, CiHMS’s support quality is clearly superior. Edge: CiHMS.

Which Has More Integrations: CiHMS or High Level Software?

CiHMS integrates with three verified partners, including SiteMinder, DerbySoft, and Easyway, providing connections to distribution channels and other systems. High Level Software has no listed or verified integrations, limiting its connectivity options. For hotels prioritizing seamless integration with booking channels and revenue tools, CiHMS’s ecosystem makes it the clear choice. Edge: CiHMS.

Which Do Hoteliers Rate Higher: CiHMS or High Level Software?

CiHMS’s current review count is 101, with recent reviews in the last six months confirming a high likelihood to recommend (98%) and an overall satisfaction rating of 81.2 out of 100. It’s favored across various property types, including resorts and city hotels, with positive comments on operational improvements. High Level Software’s review presence is nonexistent, making it impossible to assess user satisfaction or ratings—favoring CiHMS by default. Edge: CiHMS.

How Much Do CiHMS and High Level Software Cost?

CiHMS is priced at a base fee of $900 per month, with no freemium or tiered plans available. There’s no publicly available price data for High Level Software, which may suggest a custom quote or limited transparency. Given the clear and transparent pricing, CiHMS’s value proposition is straightforward. Without pricing details for High Level Software, the better-known cost structure favors CiHMS.

What Type of Hotel Should Use CiHMS?

• Hotels that need a reliable, feature-rich PMS to manage multiple sales channels and pricing strategies.
• Mid-sized and large hotels wanting integrated revenue management and detailed reporting.
• Properties seeking mobile access for staff and real-time data.
• Hotels in Asia Pacific, Middle East, or Africa where CiHMS has regional presence.
• Teams that prioritize extensive support and proven performance.

Not ideal if your hotel:

• Is a very small property with minimal operational needs.
• Prefers a simple, less feature-intensive system.
• Operates in regions outside CiHMS’s current markets.

What Type of Hotel Should Use High Level Software?

• Hotels that prefer a newer platform and are willing to accept limited user reviews.
• Small properties or boutique hotels seeking basic management features.
• Hotels with minimal integration needs or those outside regions served by CiHMS.
• Teams that want a solution without extensive vendor history.

Not ideal if your hotel:

• Requires proven support and extensive features.
• Operates in markets where regional support is critical.
• Needs integrations with major distribution channels.

CiHMS vs High Level Software: The Bottom Line for Hotels

CiHMS stands out as the more established, feature-rich PMS with high user satisfaction and a clear track record. Its 101 reviews, recent positive feedback, and comprehensive feature set make it a dependable choice for your hotel’s management needs. High Level Software, lacking recent reviews and detailed feature disclosures, remains an unproven contender in the market.

Choose CiHMS if your hotel demands reliability, extensive features, and proven support. Its broad integrations and regional presence make it suitable for mid-sized to large properties looking to optimize operations and revenue.

Opt for High Level Software only if your hotel is small, tech-savvy, and willing to accept a less tested platform without the need for deep features or extensive integrations. Its limited data and unknown support quality make it a riskier choice.

In conclusion, for most hotels evaluating PMS options today, CiHMS’s proven success, extensive features, and positive recent reviews make it the clear recommendation. Unless your hotel has very specific, minimal management needs, CiHMS will likely better serve your operational goals and guest experience.