High Level Software vs. ThinkReservations PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is crucial for your hotel’s operational efficiency, guest experience, and revenue growth. Both High Level Software and ThinkReservations aim to streamline hotel management, but their market presence, features, and user feedback differ significantly. Your decision hinges on whether you prioritize a platform with extensive reviews, proven features, and active support or one that appears less established and lacks recent user feedback.

High Level Software offers a purported all-in-one management system, but it has not accumulated reviews or demonstrated recent customer satisfaction. ThinkReservations, on the other hand, boasts robust customer feedback, numerous integrations, and a clear track record of hotel success. Are you ready to focus on a platform backed by recent, high-star ratings and extensive user validation?

Is High Level Software or ThinkReservations Better for Hotels?

High Level Software positions itself as a comprehensive management platform, claiming to automate routine tasks like check-ins and invoicing. However, it has no reviews or recent user feedback available, which makes gauging its real-world performance difficult. ThinkReservations, conversely, has over 350 recent reviews, with a 4.88/5 rating and a 97% likelihood to recommend, indicating widespread user satisfaction.

While High Level Software promises to integrate reservation management and revenue analytics, its lack of visible customer validation contrasts sharply with ThinkReservations’ proven track record of improving operational efficiency, increasing revenue, and enhancing guest communication. Does a product without recent reviews inspire confidence for your hotel’s future?

High Level Software vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel needs a system with proven user satisfaction, extensive features, and active support, go with ThinkReservations. Its reviews highlight its ease of use, seamless integrations with major OTAs, and a comprehensive feature set including booking engine, channel management, guest messaging, and automation tools.

If you are willing to consider a management solution without recent validation or reviews, and perhaps focus on a broader, less tested platform, High Level Software might be an option. For hotels seeking tangible, recent proof of value and a community of satisfied users, ThinkReservations remains the safer choice.

Is High Level Software or ThinkReservations Easier to Use?

ThinkReservations scores 4.82 out of 5 for ease of use, with reviews praising its intuitive interface, seamless onboarding, and helpful support team. Some users mention that training videos and direct support made setup straightforward, even for those with limited tech experience. Its mobile app and user-friendly dashboard support staff in managing reservations, reports, and guest communication effortlessly.

High Level Software’s usability ratings are unavailable, and with no recent reviews, we cannot verify its ease of use claims. The lack of user feedback suggests uncertainty around its onboarding process and interface clarity.

Edge: ThinkReservations

Which Has Better Features: High Level Software or ThinkReservations?

ThinkReservations offers 39 distinct features, including a channel manager, booking engine, guest messaging, online check-in, group bookings, automated night audit, and integrated payment processing. Many of these features are absent from High Level Software, which appears to lack a dedicated feature list or verified integrations.

ThinkReservations’ extensive feature set supports operational automation, revenue management, and guest engagement, giving your team tools to improve efficiency and guest satisfaction. Without a comparable feature list or recent validation, High Level Software’s offerings remain uncertain.

Edge: ThinkReservations

Which Has Better Customer Support: High Level Software or ThinkReservations?

ThinkReservations consistently earns 4.82 out of 5 in customer support and onboarding ratings, with reviews emphasizing its quick responses, knowledgeable staff, and helpful resources. Customers describe support as “fantastic,” and many highlight its accessibility and responsiveness as key strengths.

High Level Software has no reviews or recent customer feedback available, making it impossible to assess support quality. Given the importance of reliable support for PMS success, ThinkReservations clearly leads here.

Edge: ThinkReservations

Which Has More Integrations: High Level Software or ThinkReservations?

ThinkReservations integrates with 16 verified partners, including major OTAs like Airbnb, Expedia, TripAdvisor, and channel management tools like Sojern and TrustYou. It also offers integrations with payment processors, digital registration, and guest communication platforms, broadening your options.

High Level Software has no verified integrations listed or reviewed. Without integration capabilities, your hotel may face operational silos or manual workarounds, making ThinkReservations the clear winner.

Edge: ThinkReservations

Which Do Hoteliers Rate Higher: High Level Software or ThinkReservations?

With 356 recent reviews, ThinkReservations scores a 4.88/5 and a 97% likelihood to recommend across a range of hotel types, especially B&Bs, boutique hotels, and small resorts. Hoteliers praise its ease of use, support, and revenue-boosting features.

High Level Software’s lack of reviews prevents any meaningful rating. Given the recent, high-quality feedback for ThinkReservations, hoteliers favor it as the more trusted and validated choice.

Edge: ThinkReservations

How Much Do High Level Software and ThinkReservations Cost?

High Level Software does not publicly list pricing or offer a trial, making budget planning difficult. ThinkReservations charges a flat $500 per month, with no mention of additional fees for features or integrations.

While the absence of clear pricing from High Level Software complicates comparison, the transparent fee structure of ThinkReservations allows better budget planning and evaluation.

What Type of Hotel Should Use High Level Software?

• Hotels that require a broad, integrated management platform without needing immediate support or validation.
• Teams that prefer a customizable, all-in-one solution that automates routine tasks.
• Hotels with technical staff capable of onboarding and troubleshooting a less proven system.
• Not ideal if your hotel values proven user validation, recent reviews, or active support.

What Type of Hotel Should Use ThinkReservations?

• Small to medium hotels, B&Bs, resorts, and boutique properties aiming to increase revenue and guest engagement.
• Teams seeking a user-friendly, feature-rich PMS with seamless OTA integrations.
• Hotels looking for a trusted platform with proven operational improvements and high satisfaction ratings.
• Not ideal if you are a very large hotel chain needing enterprise-level customization or a system with extensive global support.

The Bottom Line for Hotels

High Level Software markets itself as an all-encompassing property management system, but it lacks recent reviews, validated features, and a proven track record. ThinkReservations, by contrast, is a well-reviewed, feature-rich platform trusted by hundreds of hoteliers, with recent positive feedback highlighting ease of use, support, and revenue growth.

If your priority is working with a platform that has ongoing validation and active community feedback, ThinkReservations is the clear choice. You get a system with proven results, broad integrations, and a reputation for helping hotels operate more efficiently and profitably.

For those willing to gamble on an unreviewed platform, High Level Software might be worth exploring, but it remains a risky, less certain investment in your hotel’s management future.