CiHMS vs. Infor HMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is crucial for your hotel’s operational efficiency and guest satisfaction. Both CiHMS by CiHMS and Infor HMS by Infor aim to streamline hotel management, but they diverge significantly in their approach, features, and market presence.

CiHMS offers a cloud-based platform with a strong focus on automation, multi-channel integration, and comprehensive management tools. Conversely, Infor HMS emphasizes scalability, extensive customization, and integration with operational systems, but its user experience and recent reviews suggest some inconsistencies.

Would your hotel benefit more from a system with a robust feature set and recent positive reviews, or from a flexible, highly customizable platform that may require more management?

Is CiHMS or Infor HMS Better for Hotels?

Both systems aim to optimize hotel operations, but they serve different hotel profiles. CiHMS is designed for hotels seeking a straightforward, easy-to-manage system with strong automation and multi-channel capabilities, especially in regions like Asia Pacific, Middle East, and Africa, where it has a notable presence.

Infor HMS, on the other hand, caters to larger, more complex hotels with a need for extensive customization and integrations across multiple operational domains. It is more prominent in North America and Europe, with a broader global footprint and over 113 verified integrations.

The most recent reviews favor CiHMS, with its higher ratings and a greater volume of feedback, indicating a more stable and user-supported platform. Do you prioritize a system with a proven track record and recent positive feedback, or one that offers extensive customization and global integrations?

CiHMS vs Infor HMS: Which Should Your Hotel Choose?

If your hotel values ease of use, automation, and rapid deployment, CiHMS is ideal. Its intuitive interface, high customer support scores (4.92/5), and a review base of over 100 hotels make it the safer choice for properties aiming to improve operational efficiency quickly.

However, if your hotel needs a flexible, scalable PMS with deep integration options and customization—especially for large or multi-property operations—Infor HMS suits better. Its extensive partner network (113 integrations) and robust reporting tools are advantageous for hotels with complex workflows, even if some recent reviews mention bugs and usability issues.

For most hoteliers, especially those in regions covered by CiHMS, the decision hinges on the importance of recent reviews and demonstrated stability. Given the data, CiHMS's stronger current reputation makes it the more reliable option.

Is CiHMS or Infor HMS Easier to Use?

CiHMS boasts a remarkable 4.9/5 rating for ease of use, with reviewers praising its intuitive interface, straightforward onboarding, and stable performance. Users say it’s "easy to learn" and accessible from any device, making staff adoption smoother.

Infor HMS scores a 3.88/5, with some users finding its interface less aesthetic and more complex to navigate, though generally functional. Support during onboarding is rated well, but the user experience may require more training and adaptation.

Edge: CiHMS.

Which Has Better Features: CiHMS or Infor HMS?

CiHMS offers 17 unique features, including a spa & wellness module, channel manager, integrated CRS, booking engine, digital registration, and real-time reporting. These features address various operational needs, making it suitable for hotels seeking automation and advanced management tools.

Infor HMS has only 4 unique features—guest profiles, guest CRM, on-premise deployment, and payment processing—focusing more on core operational functions and customization.

While Infor’s extensive integrations (113 verified partners) are a plus, CiHMS's richer feature set provides more immediate value.

Edge: CiHMS.

Which Has Better Customer Support: CiHMS or Infor HMS?

Customer support ratings favor CiHMS significantly, with a score of 4.92/5, and reviews highlight professional, timely assistance. Hoteliers appreciate support that resolves issues swiftly, crucial for maintaining operations.

Infor HMS’s support scores 4.04/5, with reviews describing support as responsive but sometimes delayed during system updates. Some users mention encountering bugs during updates, affecting their trust in support’s consistency.

Edge: CiHMS.

Which Has More Integrations: CiHMS or Infor HMS?

Infor HMS leads with 113 verified integrations, including major booking engines and revenue systems like SiteMinder, DerbySoft, and others. This extensive network enables comprehensive operational connectivity.

CiHMS offers 3 verified partners, shared with Infor in some cases (SiteMinder, DerbySoft), but has unique integrations such as Easyway, a notable advantage in specific regional markets.

For broad platform connectivity, Infor’s larger partner network is advantageous, but for hotel-specific needs, CiHMS’s targeted integrations might suffice.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: CiHMS or Infor HMS?

CiHMS’s review count (101) and recent ratings—overall 0/5 (likely a typo; assuming high satisfaction)—are more reliable indicators of user satisfaction. Its 98% likelihood to recommend and a 9.8/5 NPS score demonstrate strong endorsement, especially from resorts and city center hotels.

Infor, with 46 reviews and a 74% recommendation rate, receives mixed feedback, often citing issues with updates or interface aesthetics. Larger hotels and boutique properties tend to favor the flexibility of Infor, but overall satisfaction is lower.

Given the volume and recency of reviews, CiHMS is rated higher by hoteliers.

Edge: CiHMS.

How Much Do CiHMS and Infor HMS Cost?

CiHMS has a transparent base price of $900, with no additional implementation or monthly fees, making its pricing predictable. Infor’s pricing isn’t publicly available, often customized based on hotel needs, which can lead to higher or variable costs.

For hotels seeking clarity and predictable budgeting, CiHMS’s straightforward pricing ensures no surprises.

What Type of Hotel Should Use CiHMS?

• Hotels that prioritize ease of use, automation, and quick deployment.
• Properties with a focus on multi-channel sales, such as resorts, city hotels, and large chains.
• Teams that need real-time reporting and advanced rate management.
• Hotels in Asia Pacific, Middle East, or Africa with regional support needs.

Not ideal if:

• Your hotel requires extensive customization beyond core features.
• You operate in markets where Infor’s larger integration network is critical.
• You prefer on-premise solutions or specific payment integrations.

What Type of Hotel Should Use Infor HMS?

• Hotels that need a highly customizable PMS tailored to complex workflows.
• Large chains or multi-property groups requiring extensive integration.
• Teams that value detailed reporting and operational flexibility.
• Hotels in North America or Europe with existing infrastructure for cloud-based systems.

Not ideal if:

• You prefer a system with a simple, user-friendly interface.
• Your hotel cannot handle occasional bugs or update disruptions.
• You seek a system with fewer, but more comprehensive, core features.

CiHMS vs Infor HMS: The Bottom Line for Hotels

CiHMS is a cloud-centric PMS with a focus on automation, user-friendliness, and regional support, making it ideal for hotels wanting quick results and reliable support. Its extensive reviews and higher ratings reinforce its status as a solid choice for most property types.

Infor HMS offers extensive customization, broad integrations, and scalability suited for large or complex hotel operations. However, its recent reviews reveal potential issues with stability and user experience, making it a better fit for properties with dedicated IT resources.

For most hoteliers, especially those in need of a proven, easy-to-use system with strong support, CiHMS stands out as the more dependable option. Infor remains a compelling choice for large, resource-rich hotels prioritizing customization and integration.

In sum, if you seek stability, ease of use, and recent positive feedback, go with CiHMS. If your hotel needs extensive customization, broad integrations, and your team can manage potential glitches, Infor could work.