CiHMS vs. Preno:
Which Is Right for You?

The Decision

Choosing a property management system (PMS) is critical for your hotel's operational flow and guest experience. Both CiHMS by CiHMS and Preno aim to streamline management tasks, but they diverge in features, regional presence, and user feedback. You need to decide which platform aligns best with your hotel's size, segment, and tech infrastructure.

While CiHMS boasts a higher overall rating and more recent reviews, Preno's broader integration ecosystem and ease of use are notable. Which platform will best support your hotel's unique needs?

Is CiHMS or Preno Better for Hotels?

Both CiHMS and Preno are cloud-based PMS solutions designed to automate daily hotel operations, from reservations to billing. CiHMS emphasizes advanced room allocation, multi-channel integration, and revenue management, making it suitable for larger, multi-property hotels or resorts seeking sophisticated features. Preno, on the other hand, offers a user-friendly interface and excellent integration with accounting and channel managers, appealing to smaller hotels or boutique operations.

Preno has garnered more recent reviews—144 in the last six months versus CiHMS's zero—which suggests stronger current user confidence. Given the review counts and recency, Preno's data is more reflective of ongoing performance and support. Do you prioritize a system with current, active user feedback, or one with a broader feature set tailored for complex management?

Preno vs CiHMS: Which Should Your Hotel Choose?

If your hotel needs to simplify daily operations, especially with a focus on ease of use, Preno is the better choice. Its highly rated 4.73/5 overall and 4.78/5 ease of use indicate a straightforward onboarding process, particularly for boutique hotels or properties with limited management staff.

Conversely, if your hotel requires comprehensive features such as multi-currency, multi-lingual support, and advanced rate management, CiHMS's suite of 9 exclusive features and higher overall ratings (81.25/100 HT score) make it more suitable. For large resorts or chains seeking detailed control and extensive integrations, CiHMS offers a robust platform.

The decision hinges on your specific needs: simplicity and support or depth and customization. Which profile most closely matches your hotel’s profile?

Is CiHMS or Preno Easier to Use?

Preno’s interface consistently scores highly at 4.78/5 for ease of use, praised for its intuitive layout and straightforward operation. Users highlight Preno's simple system, minimal training requirements, and supportive staff, making onboarding smooth for teams new to PMS.

CiHMS, with a remarkable 4.9/5 rating, also scores highly on usability. Reviewers note its lean UI, stability, and ability to work across multiple platforms, though its broader feature set can introduce complexity initially.

Edge: Preno.

Which Has Better Features: CiHMS or Preno?

CiHMS includes 33 features, with 9 unique to it, such as spa & wellness modules, integrated ID scanners, multi-currency, digital registration, and housekeeper mobile apps. Preno offers 24 shared features, with 6 exclusive, including payment processing, guest CRM, native email marketing, drag-and-drop tapechart, and GDPR compliance.

Preno’s integration with popular tools like Xero and SiteMinder simplifies multi-channel management. CiHMS’s specialized modules cater to large-scale operations needing advanced rate and package configurations.

Edge: CiHMS, given its broader feature set tailored for complex properties.

Which Has Better Customer Support: CiHMS or Preno?

CiHMS outperforms with a 4.92/5 support rating, and reviews praise the professionalism, responsiveness, and technical assistance provided. Users frequently mention the support team’s quick resolution and ongoing help, especially during onboarding.

Preno also receives high marks at 4.8/5, with reviews highlighting its helpful support team and proactive communication. However, some users report occasional delays during busy periods.

Edge: CiHMS.

Which Has More Integrations: CiHMS or Preno?

Preno boasts 17 verified partners, including Xero, SiteMinder, and other industry leaders, enabling seamless connectivity across booking engines, accounting, and channel management. CiHMS has 3 verified partners, including SiteMinder and DerbySoft, with fewer integration options overall.

Preno’s extensive ecosystem makes it more adaptable to your existing tools. If integrations are a priority, Preno provides greater flexibility.

Edge: Preno.

Which Do Hoteliers Rate Higher: CiHMS or Preno?

Preno's recent reviews—144 in the past six months—highlight a 4.73/5 overall rating, with many praising its ease of use, customer support, and continual upgrades. Its primary user base of boutique hotels and motels with positive feedback about usability and integration reflects strong current satisfaction.

CiHMS's overall rating of 0/5 in reviews is a misinterpretation; the HT score of 81.25/100 and recent review data with a 98% likelihood to recommend indicate solid, consistent performance, mostly appreciated by larger properties.

Given the volume and recency of Preno reviews, it holds the edge for current user satisfaction.

How Much Do CiHMS and Preno Cost?

CiHMS charges a flat $900 base fee, with no mention of ongoing monthly or implementation costs. Preno's pricing is $800, also with no monthly or implementation fees.

Both are similarly priced, making cost less of a differentiator; your choice should depend more on features and fit.

What Type of Hotel Should Use CiHMS?

Hotels that benefit most from CiHMS include:

• Large resorts or hotel chains managing multiple properties
• Properties requiring multi-currency and multi-lingual support
• Hotels needing advanced rate plans, gift vouchers, and task management
• Chain hotels with complex revenue and distribution needs

Not ideal if your hotel is small, boutique, or seeking a lightweight solution.

What Type of Hotel Should Use Preno?

Hotels that should consider Preno:

• Boutique hotels, motels, or inns seeking simple, effective management
• Properties prioritizing ease of use and quick onboarding
• Hotels needing strong integration with accounting (Xero) and channel managers
• Small to medium-sized properties with a focus on guest experience

Not ideal if your hotel requires extensive customization or complex operational features.

Preno vs CiHMS: The Bottom Line for Hotels

The core difference lies in complexity and target audience. CiHMS offers a broad array of features suited for large-scale operations seeking detailed control, but it may be overkill for smaller hotels.

Preno is designed for hotels wanting straightforward management, quick setup, and reliable integrations, making it ideal for boutique properties and small chains.

Choose CiHMS if your hotel demands comprehensive, multi-language support and advanced revenue tools. Opt for Preno if simplicity, ease of use, and flexibility are your primary priorities.

In summary, if your hotel needs a feature-rich system with strong regional support and a large user base, CiHMS's proven stability and support make it the top pick. If you prefer a more agile, easy-to-adopt platform with extensive integrations and recent positive reviews, Preno is the better choice.

Note: This comparison is based on current reviews, feature sets, and regional presence as of October 2023. Your final choice should consider your specific operational scale, regional needs, and existing technology stack.