Compare Clarabridge vs Medallia Agent Connect vs Loop CXM (by Benbria)

Compare Clarabridge vs Medallia Agent Connect vs Loop CXM (by Benbria)

Guest Surveys & Feedback vendor comparison between Clarabridge vs Medallia Agent Connect vs Loop CXM (by Benbria). Find out which Guest Surveys & Feedback is right for you based on realtime data from 1 verified hotelier reviews across 1 countries.

Ratings Summary

HT Score

Clarabridge

unranked

Medallia Agent Connect

unranked

Loop CXM (by Benbria)

unranked

Popularity

Clarabridge

0 verified reviews

Medallia Agent Connect

0 verified reviews

Loop CXM (by Benbria)

1 verified reviews

Likelihood to Recommend

Clarabridge

0%

Medallia Agent Connect

0%

Loop CXM (by Benbria)

90%

Ease of Use

Clarabridge

0

Medallia Agent Connect

0

Loop CXM (by Benbria)

4

ROI

Clarabridge

0

Medallia Agent Connect

0

Loop CXM (by Benbria)

4

Implementation

Clarabridge

Not enough data available

Medallia Agent Connect

Not enough data available

Loop CXM (by Benbria)

Not enough data available

Customer Support

Clarabridge

0

Verified Customer Support

Medallia Agent Connect

0

Verified Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Certificate of Excellence

Clarabridge

Medallia Agent Connect

Loop CXM (by Benbria)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Clarabridge

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Medallia Agent Connect

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Loop CXM (by Benbria)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Clarabridge

Clarabridge

vs.

Stella Connect by Stella Service

Stella Connect by Stella Service

vs.

Benbria

Take recommendations quiz

Customers

Top 3 Segments

Clarabridge

Resorts - 0%

Motels - 0%

Hostels - 0%

Medallia Agent Connect

Resorts - 0%

Motels - 0%

Hostels - 0%

Loop CXM (by Benbria)

Resorts - 100%

Motels - 0%

Hostels - 0%

Featured clients

-

-

-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

What Customers Are Saying

Most Recent Review

Clarabridge

Clarabridge doesn’t have any clients that have vouched for the product

Medallia Agent Connect

Stella Connect by Stella Service doesn’t have any clients that have vouched for the product

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Most Positive Review

Clarabridge

Clarabridge doesn’t have any clients that have vouched for the product

Medallia Agent Connect

Stella Connect by Stella Service doesn’t have any clients that have vouched for the product

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Most Critical

Clarabridge

Clarabridge doesn’t have any clients that have vouched for the product

Medallia Agent Connect

Stella Connect by Stella Service doesn’t have any clients that have vouched for the product

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

References

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General Info

Screenshots

Clarabridge doesn't have any screenshots

Integrations

Clarabridge

Clarabridge doesn't have any integrations

Medallia Agent Connect

Stella Connect by Stella Service doesn't have any integrations

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Event Management Software (3) Housekeeping Software (3)

View all integrations (10)

Recent Company Updates

-

-

-

Recent Articles

Clarabridge

Clarabridge doesn’t have any recent articles

Medallia Agent Connect

Stella Connect by Stella Service doesn’t have any recent articles

Loop CXM (by Benbria)

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