Cloudbeds HMS vs. HiRUM HMS:
Which Is Right for You?

The Decision

Choosing between Cloudbeds HMS and HiRUM HMS hinges on your hotel’s size, technology needs, and growth aspirations. Cloudbeds offers a highly integrated, scalable platform with extensive features and recent, active user feedback, while HiRUM provides a more straightforward, reliable solution favored for its simplicity and strong support, but with a narrower feature set and regional presence. Which aligns better with your hotel’s current and future requirements?

Is Cloudbeds or HiRUM Better for Hotels?

Both Cloudbeds and HiRUM aim to streamline hotel operations, but they approach this differently. Cloudbeds’s all-in-one platform provides over 90 unique features, including advanced revenue and distribution tools, while HiRUM emphasizes core PMS functionalities, with fewer features but a focus on trust accounting and online booking. Do you prioritize a comprehensive system or a straightforward, proven solution?

Cloudbeds, with a 100 HTScore and over 1,200 reviews, is clearly more proven and better supported globally, especially with recent reviews from 76 users in the last six months. HiRUM, with a modest HTScore and only 27 reviews, has a loyal regional following but less recent user feedback, which impacts confidence in its current performance. Do you want the most current insights or a niche regional solution?

Cloudbeds vs HiRUM: Which Should Your Hotel Choose?

If your hotel needs a flexible, cloud-based platform that manages everything from reservations to revenue with automation, go with Cloudbeds. Its extensive integration capabilities and scalable features suit mid-size to large hotels or those with ambitious growth plans.

If your hotel values trust accounting, straightforward booking, and local support in Australia or nearby regions, HiRUM is a solid choice; it’s particularly suitable for small to medium properties seeking reliability over extensive features. For properties that prioritize advanced analytics and global reach, Cloudbeds clearly leads.

Is Cloudbeds or HiRUM Easier to Use?

Cloudbeds’s intuitive interface receives a 4.58/5 ease rating, praised for its user-friendly navigation that shortens onboarding and staff training. Its onboarding score of 4.41/5 reflects a smooth setup process, even for users new to property management software.

HiRUM matches closely with a 4.63/5 ease rating and an even higher onboarding rating of 4.88/5, emphasizing simplicity and ease of use, especially for users familiar with traditional PMS interfaces.

Edge: Cloudbeds.

Which Has Better Features: Cloudbeds or HiRUM?

Cloudbeds offers more than 90 unique features, including PMS connectivity, advanced analytics, inventory management, multi-lingual support, automated revenue management, integrated CRS, and online check-in/out—many tailored for larger or complex properties.

HiRUM’s core strengths are online booking, trust accounting, and robust reporting, with significantly fewer features overall. It excels in simplicity and compliance but lacks the extensive automation, revenue tools, or multi-channel integrations found in Cloudbeds.

Edge: Cloudbeds.

Which Has Better Customer Support: Cloudbeds or HiRUM?

Cloudbeds’s support scores 4.38/5, with recent reviews praising responsive, friendly, and helpful assistance. However, some users mention occasional slower responses during peak times, though issues are typically resolved promptly.

HiRUM surpasses in support with a 4.78/5 rating, and users often highlight its proactive, local, and knowledgeable Australian-based team. Reviewers appreciate their quick, personalized support, especially during critical periods.

Edge: HiRUM.

Which Has More Integrations: Cloudbeds or HiRUM?

Cloudbeds boasts 190 verified partners, including major OTAs, POS, revenue management, and analytics providers, ensuring broad system connectivity. Shared integration partners like SiteMinder, TrustYou, and Airbnb reinforce its capability to unify distribution and operations.

HiRUM offers only 13 verified partners, mainly focused on core hotel systems like HiSITE channel manager and trust accounting. Its integrations are solid but limited compared to Cloudbeds’s expansive ecosystem.

Edge: Cloudbeds.

Which Do Hoteliers Rate Higher: Cloudbeds or HiRUM?

Cloudbeds’s overall rating of 4.62/5 is supported by 1,219 recent reviews, covering a wide range of property types from boutique hotels to hostels and resorts. Hotels appreciate its ease of use, automation, and scalability, with many noting increased direct bookings and operational efficiency.

HiRUM’s rating of 3.5/5, based on 27 reviews, is more region-specific, with users valuing its stability and support but noting fewer modern features and a limited global footprint. Recent reviews are scarce, reducing confidence in current performance.

Edge: Cloudbeds.

How Much Do Cloudbeds and HiRUM Cost?

Cloudbeds’s pricing starts at a base fee of $500/month, with no free tier or trial, reflecting its premium, feature-rich offering. Costs are transparent but may increase with add-ons or advanced modules.

HiRUM does not publicly list prices, which suggests a tailored quote based on property size and needs. Its affordability is often cited in regional markets, but transparency is limited.

What Type of Hotel Should Use Cloudbeds?

• Hotels that want a cloud-based, all-in-one platform with extensive integrations.
• Properties aiming to automate revenue management, channel distribution, and guest experience.
• Hotels ready to scale beyond basic operations and embrace future growth.
• Teams that prefer intuitive, easy-to-learn systems with comprehensive reporting.
• Hotels seeking global support and continuous platform updates.

Not ideal if your hotel is very small, regional, or needs only a simple booking engine without extensive automation.

What Type of Hotel Should Use HiRUM?

• Hotels, motels, resorts, and properties in Australia or nearby regions needing reliable trust accounting.
• Small to medium properties prioritizing straightforward operations and local support.
• Hotels that prefer a simple, stable system over advanced automation or extensive integrations.
• Properties that value compliance, detailed reporting, and efficient end-of-month processing.

Not ideal if you’re a large property, seeking global distribution, or plan to adopt a heavily automated, cloud-native platform.

Cloudbeds vs HiRUM: The Bottom Line for Hotels

Cloudbeds offers a broad, feature-rich platform designed for hotels with growth ambitions and complex operational needs. Its extensive integrations, automation, and recent reviews make it the top choice for most properties looking to modernize and scale.

HiRUM remains a dependable, simpler solution favored for its exceptional support, ease of use, and trust accounting—best suited for regional properties or hotels prioritizing stability over extensive features.

If your hotel needs a future-proof, scalable system with a global reach, Cloudbeds is the clear choice; but if you value local support and simplicity, HiRUM may serve you better. For most hoteliers, especially those seeking growth and comprehensive management tools, Cloudbeds’s recent reviews and extensive features give it the edge.