HiRUM HMS

Ranked 13 (out of 55) in Hotel Management Software

Hotel Management Software

Property Management, Online Booking Software, Channel Manager Software, and Hotel Reservation Softwa...

Ratings Snapshot

Certificate of Excellence
Read 16 reviews
98%
Recommend
HTR Score icon
HT SCORE
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #13 out of 55 in Hotel Management Software

Ease of Use
4.8/5
ROI
4.8/5
Implementation
4.8/5
Customer Support
5.0/5
Verified Customer Support

HiRUM Software Solutions’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Resorts Leader: Cloudbeds
    100%
    6 verified reviews
  • Vacation Rentals & Villas 5 verified reviews
    100%
    5 verified reviews
  • Extended Stay & Serviced Apartments 3 verified reviews
    100%
    3 verified reviews
  • Luxury Hotels 3 verified reviews
    100%
    3 verified reviews
  • City Center Hotels 1 verified reviews
    100%
    1 verified reviews
  • Boutiques Leader: Cloudbeds
    100%
    1 verified reviews

HiRUM HMS Overview

Top Alternative: Cloudbeds HMS

HiRUM HMS Overview

As all property managers would understand, succeeding in the hospitality industry depends upon gaining repeat or referral business from existing clients, along with understanding all other aspects of your business. This can be difficult to achieve, however, if you are using the wrong software. It is important to choose the correct technology that is most suitable for your business. Using the right...

About HiRUM Software Solutions

Founded in 1998 | Headquarters in Arundel, Queensland | 22 employees
Product Modules
HiSITE Channel Manager Channel Managers
ADD-ON
Industry-leading channel management software that connects your property to the world's most prominent online booking channels. Self-manage your online channel listings with easy content management, take advantage of extensive reporting and tracking functions to gain insight into what is working best for your business. Room rates and availability are automatically updated in real-time across all channels, eliminating manual processes and minimizing the risk of overbookings or double bookings.
HiRUM Short Term Accommodation and Trust Software Vacation Rental Software
INCLUDED
Fully Adaptable system to suit you individual business requirements
1/1

Integrates with

  • Reputation Management
  • Guest Surveys & Feedback
  • Channel Managers
Browse integrations (16 verified)

Pros & Cons

Like 98% recommend

Manager

The staff are always helpful and obliging - The software is easy to use and most times you can figure things out yourself.

GM

Hirum made the process of setting up the SecurePay integration very easy, direct with information and great technical support during set up.

General Manager

Reactive customer support and ease of use with regards to trust accounting and compliance. Excellent intergration with all sales channels, cant really fault the software. This is backed up by an exceptional sales departm...

manager

A search function eg: I need to find my EOM Reports and I don't remember what section they are in.

Manager

i really don't think there is to much to improve. The great thing now is that it is cloud based

Owner

Use the guests name in the subject line of emails sent confirming bookings and cancellations. This would facilitate quick identification for future reference.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

HiRUM has an extremely robust feature set that allows hoteliers to streamline their hotel management. The HiRUM team is world class and a great partner for any hotelier in the industry. Our mutual customers love the product!

by Bryan Michalis (Canary Technologies) on March 21, 2022

Question:

What differentiates this product or service from the competition?

Answer:

HiRUM has built a large market share in Australia and New Zealand and their solutions are uniquely positioned to serve the needs of hoteliers in these markets (and beyond!). For example, HiRUM's robust management tools to trust property management is world class and a clear differentiator versus pee...

by Bryan Michalis (Canary Technologies) on March 21, 2022

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

HiRUM has the a very experienced team that invests their time and money to continue innovating in the space and is committed to building out an ecosystem of partners to ensure hoteliers have the technology they need to streamline operations, improve the guest experience, and maximize revenue.

by Bryan Michalis (Canary Technologies) on March 21, 2022

User avatar image
Recommended by

Find the perfect fit

Want to find out if HiRUM Software Solutions is the best fit for your hotel?

Take the Quiz
Quiz image profile

GETTING STARTED

Download the 2021 Hotel Management Software buyer’s guide

Free download
Buyers cover image buyes image guides

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
VERIFIED MARKETS
  • Australia
  • United States of America

16 Verified HiRUM Software Solutions Reviews

Likelihood to Recommend
Filter by property type
Filter by geography
notification
Low review volume alert

This vendor is 93% below the category average..

August 10, 2022

HiRUM HMS Review: Awesome

Manager from Resorts in Agnes Water (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

easy system to use and very functional. easy to read reporting. integration with Hisite channel manager. great support team with Elearning function as well.

What do you dislike or think could be improved?

i really don't think there is to much to improve. The great thing now is that it is cloud based

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

August 10, 2022

HiRUM HMS Review: Easy to use and fabulous support teams

Marketing/IT from Luxury Hotels in Port Douglas (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The software is very easy to learn and use and the company are constantly seeking to make improvements to further improve the offering, based on user experience. The Support Teams are excellent in both sp...

What do you dislike or think could be improved?

They are improving their offering all the time and I'm looking forward to the new browser based experience, which I believe will make life even easier for users, particularly with ease of access to import...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

August 10, 2022

HiRUM HMS Review: Great friendly support team

Owner from Resorts in Port Douglas (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

• Ease of use • Functionality • Saves time • Increases revenue • Great reporting system • Helps avoid overbookings • Integration of Channel Manager • Intuitive system • Friendly and kno...

What do you dislike or think could be improved?

Use the guests name in the subject line of emails sent confirming bookings and cancellations. This would facilitate quick identification for future reference.

Customer Support
5
Ease of Use
5
Value for money
3
Implementation
5

August 10, 2022

HiRUM HMS Review: Excellent customer service and functional PMS system. User friendly and does the job brilliantly

General Manager from Vacation Rentals & Villas in (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

reservations room block tape chart assignments checkin report customer service, reporting, visual, fast, easy, clear instructions, manuals, functional, user friendly

What do you dislike or think could be improved?

Cloud based would be amazing and an app that could be used on my mobile any time anywhere. Being on the road is important

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

August 09, 2022

HiRUM HMS Review: Excellent Product: Excellent Support

General Manager from Luxury Hotels in Brisbane City (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Reactive customer support and ease of use with regards to trust accounting and compliance. Excellent intergration with all sales channels, cant really fault the software. This is backed up by an exception...

What do you dislike or think could be improved?

Happy with all ascpects - but more specialised permanant offering would be great. Connection to the RTA and realestate.com further enhance the product

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

July 20, 2022

HiRUM HMS Review: fantastic back up service easy to use system

onsite Manager from Luxury Hotels in Redcliffe (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

ease of system and service, on training beneficial. friendly staff and huge knowledge base. cant hink of anything elso sorry

What do you dislike or think could be improved?

cant think of any improvements, still cant think of improvements am happy with the system no improvements needed thank you

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Profile empty

HiRUM Software Solutions hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

Related articles

View all

Related industry news

View all

Resources & reports

View all

Popular HiRUM HMS Integrations

View all (16 HiRUM Software Solutions Integrations)