HiRUM HMS

4.9 (30 REVIEWS)

HT Score

72 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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HiRUM HMS

Name: HiRUM HMS
Rating: 4.9 (30 reviews)

5.0 (30 REVIEWS)

Ranked 17 (out of 78) in Hotel Management Software

Property Management, Online Booking Software, Channel Manager Software, and Hotel Reservation Software

99% recommended by 30 hotels

More than 50% of HiRUM Software Solutions’s reviews come from Australia.

Bell avatar Bell - AI powered product analyst

I analyzed all of HiRUM Software Solutions’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like HiRUM for its seamless integration with HiSITE, making online booking and channel management efficient. Users frequently praise its diverse reporting options, ease of use in trust accounting, and the ability to manage end-of-month tasks accurately. Additionally, HiRUM’s proactive customer support and continuous improvements enhance user experience, significantly reducing overbookings and streamlining operations, which helps increase revenue and reduce costs.

Read their reviews

What Types of Hotels HiRUM Software Solutions is Popular For

Size

1 | X-Small (1-9 room)

7 | Small (10-24 room)

13 | Medium (25-74 room)

4 | Large (75-199 room)

4 | X-Large (200+ room)

Country

28 | Australia

2 | United States of America

Type

24 | Resorts

19 | Extended Stay & Serviced Apartments

11 | Boutiques

10 | Luxury Hotels

8 | City Center Hotels

7 | Limited Service & Budget Hotels

6 | Branded Hotels

6 | Airport/Conference Hotels

6 | Vacation Rentals & Villas

2 | Bed & Breakfast & Inns

1 | Casinos

1 | RV Parks & Campgrounds

Region

28 | Oceania

2 | North America

What is HiRUM Software Solutions?

Founded in 1998 | Headquarters in Arundel, Queensland | 22 employees

This description was generated by AI which analyzed the following sources to summarize a description of HiRUM Software Solutions products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.

HiRUM Software Solutions Reviews Analyzed: 28

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Verified expert recommendations

We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.

HiRUM Software Solutions Expert Recommendations Analyzed: 0

Read expert recommendations

Description provided by HiRUM Software Solutions

While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.

HiRUM Software Solutions's Provided Description:

"As all property managers would understand, succeeding in the hospitality industry depends upon gaining repeat or referral business from existing clients, along with understanding all other aspects of your business. This can be difficult to achieve, however, if you are using the wrong software. It is important to choose the correct technology that is most suitable for your business. Using the right property management software will not only will it benefit your property in the back office, but it will have a significant impact on the front desk. This will result in a better experience for your guests, and subsequently the efficiency of your business. Let HiRUM Software Solutions take the pressure off you! Australian owned and operated, HiRUM Software Solutions provides our customers with the best products and industry competitive prices. Our support and development teams are also Australian-based. HiRUMs Property Management Software Solution is now installed in over 1,200 hotels and properties around the world, managing more than 140,000 accommodation rooms. HiRUM is a global leaders in hotel software, giving hotel and accommodation managers a complete end-to-end software solution. HiRUM software currently services: Hotels, Motels, Resorts, Boutique Properties, B&Bs, Apartment Complexes, University Accommodation, Aged Care Homes, Ski Lodges, Marinas, Backpackers, Real Estate and Property Management. Our software solutions include: - Resort Management Software - Property Management Systems - Intuitive Yield Software - Trust Accounting Software - Hotel Motel Software - Real-Time Online Booking Engine - Fully Integrated Channel Management Software No property is too big or small to take advantage of what our software has to offer. We have the most versatile, feature-rich solution available on the market today. Why not use the best in the Industry; a system that helps you manage your business, rather than your business managing you!"

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HiRUM HMS Alternatives

Not sure if HiRUM Software Solutions is right for your hotel? Here are similar Hotel Management Software vendors that could be a good fit for your hotel:

HiRUM Software Solutions doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Multi-currency
Gift Vouchers
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Marketing & Ecommerce

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Group Booking Engine
Website Development
Booking Engine
Channel Manager
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

Administration & Configuration

4/5 features

Multi-lingual
Multi-currency
Centralized user & role management

Customer Management

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest Feedback Management
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

Front Office

4/5 features

Guest Feedback Management
Housekeeping module
Property Management System
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Guest Feedback Management
Gift Vouchers
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

Housekeeping

4/5 features

Housekeeping module
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Multi-currency
Gift Vouchers
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

Reservations Management

4/5 features

Rate Shopping Module
Property Management System
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

Revenue Management

4/5 features

Rate Shopping Module
Revenue Management Module
Pricing Intelligence
Channel Manager
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

Point of Sale

Available Add-ons & Modules

HiRUM Software Solutions Reviews Summary

4.9

Excellent

30 reviews

Ease of Use

4.7/5

Customer Support

5.0/5

ROI

4.7/5

Implementation

4.8/5

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HiRUM Software Solutions Integrations

Company	Functionality
SiteMinder 92% recommended by 2316 hotels	Channel Managers
Canary Technologies 96% recommended by 1771 hotels	Cyber Security & Fraud Prevention +4 more
RoomPriceGenie 96% recommended by 554 hotels	Revenue Management Systems
GuestRevu 95% recommended by 440 hotels	Reputation Management
TrustYou 88% recommended by 271 hotels	Guest Survey Software
Flexkeeping 97% recommended by 175 hotels	Housekeeping Software
Revinate 92% recommended by 288 hotels	Guest Survey Software +2 more
MyStay 97% recommended by 52 hotels	Contactless Check-in
CartStack 96% recommended by 18 hotels	Direct Booking Tools
KAS Lock Software 0% recommended by 0 hotels	Hotel Keyless Entry Systems

Support

Unverified

HiRUM Software Solutions has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

2025

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

72/100

Recommended

99%

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HiRUM HMS

What is HiRUM Software Solutions?

Cloudbeds

Mews

RMS

Sabre

Multi-currency

Gift Vouchers

Direct billing

RevPaR & ADR Reports

Transactional Emails (booking, folios, etc)

Automated night audit

Payment Requests

Native Email Marketing

Group Booking Engine

Website Development

Booking Engine

Channel Manager

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Multi-lingual

Multi-currency

Centralized user & role management

Native Email Marketing

Guest Feedback Management

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest profiles

Centralized Messaging

Guest Feedback Management

Housekeeping module

Property Management System

Automated night audit

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Calendar view

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Guest Feedback Management

Gift Vouchers

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

Tablet/Kiosk Check-in

Housekeeping module

Automated Space Optimization

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Multi-currency

Gift Vouchers

Payment Requests

Direct billing

Automated reminders

Integrated Payment Terminal & Card Reader

Rate Shopping Module

Property Management System

RevPaR & ADR Reports

Gift Vouchers

Channel Manager