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HiRUM HMS
4.9 (30 REVIEWS)
HT Score
72 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
HiRUM HMS
Ranked 16 (out of 72) in Hotel Management Software
Property Management, Online Booking Software, Channel Manager Software, and Hotel Reservation Software
99% recommended by 30 hotels
More than 50% of HiRUM Software Solutions’s reviews come from Australia.
Bell - AI powered product analyst
I analyzed all of HiRUM Software Solutions’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like HiRUM for its seamless integration with HiSITE, making online booking and channel management efficient. Users frequently praise its diverse reporting options, ease of use in trust accounting, and the ability to manage end-of-month tasks accurately. Additionally, HiRUM’s proactive customer support and continuous improvements enhance user experience, significantly reducing overbookings and streamlining operations, which helps increase revenue and reduce costs.
Support
Supportive
Hoteliers often commend the customer support provided by HiRUM Software Solutions for its promptness and effectiveness. Users report that assistance with issues such as moving systems to new computers is handled quickly and smoothly. Leah, a member of the support team, is frequently praised for her expertise and ability to resolve problems efficiently, often within minutes. The support team is recognized for their readiness to help and the minimal need for improvements is noted, as customers express satisfaction with both the support process and outcomes.
Owner
6 months ago
Verified
... I asked for help moving the PMS to a new computer, it was quick and easy. Thanks for you help. ...
See full reviewreception
5 months ago
Verified
... Leah was a great help and resolved our issue within minutes. ...
See full reviewreception
5 months ago
Verified
... How great the support team are and how quickly they helped resolve our issue. Would highly reccomed leah as she was great. ...
See full reviewreception
5 months ago
Verified
... How great the support team are and how quickly they helped resolve our issue. Would highly reccomed leah as she was great. ...
See full reviewreception
5 months ago
Verified
... How great the support team are and how quickly they helped resolve our issue. Would highly reccomed leah as she was great. ...
See full reviewreception
5 months ago
Verified
... I don't believe anything needs to be improved, we were very happy with the support and the outcome. Not improvements needed. ...
See full reviewFunctionality
Balanced
Hoteliers often highlight the functionality of HiRUM HMS, noting that it effectively handles core tasks like booking and reporting with a reliable system that experiences minimal downtime and bugs. Users appreciate its scalability, allowing for growth alongside business expansion, and the automation features that streamline processes such as billing and reporting. The feature completeness is praised, with all necessary tools included to support hotel management operations. The software is customizable, enabling adjustments in workflows and templates to suit diverse needs. Insights and reporting are also well-regarded for being actionable and easy to interpret, aiding in informed decision-making. Additionally, it's valued for supporting global operations, including multiple languages and currencies, which broadens its applicability.
Owner
6 months ago
Verified
... I asked for help moving the PMS to a new computer, it was quick and easy. Thanks for you help. ...
See full reviewHoteliers Most Frequently Mention
What Types of Hotels HiRUM Software Solutions is Popular For
Size
4 | Large (75-199 room)
13 | Medium (25-74 room)
7 | Small (10-24 room)
4 | X-Large (200+ room)
1 | X-Small (1-9 room)
Country
28 | Australia
2 | United States of America
Type
2 | Bed & Breakfast & Inns
11 | Boutiques
6 | Branded Hotels
1 | Casinos
8 | City Center Hotels
6 | Airport/Conference Hotels
19 | Extended Stay & Serviced Apartments
7 | Limited Service & Budget Hotels
10 | Luxury Hotels
24 | Resorts
1 | RV Parks & Campgrounds
6 | Vacation Rentals & Villas
Region
2 | North America
28 | Oceania
Category
30 | Hotel Management Software
Didn’t find what you were looking for?
What is HiRUM Software Solutions?
Founded in 1998 | Headquarters in Arundel, Queensland | 22 employees
HiRUM HMS is a comprehensive property management system (PMS) designed to streamline the operations of hotels, resorts, motels, and other accommodation providers. It integrates seamlessly with HiSITE, enhancing online booking and channel management efficiency. Users value its diverse reporting options and ease of use in trust accounting, which aid in managing end-of-month tasks accurately. By significantly reducing overbookings and streamlining daily operations, HiRUM HMS helps increase revenue and reduce costs. With proactive customer support and continuous improvements, the platform ensures a smooth operational experience, greatly benefiting both front and back-office functions.
HiRUM Software Solutions doesn’t have any screenshots available
HiRUM HMS Alternatives
Not sure if HiRUM Software Solutions is right for your hotel? Here are similar Hotel Management Software vendors that could be a good fit for your hotel:
Capabilities
HiRUM Software Solutions doesn’t have any benefits or use cases available
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Available Add-ons & Modules
HiSITE Channel Manager
Channel Managers
Industry-leading channel management software that connects your property to the world's most prominent online booking channels. Self-manage your online channel listings with easy content management, take advantage of extensive reporting and tracking functions to gain insight into what is working best for your business. Room rates and availability are automatically updated in real-time across all channels, eliminating manual processes and minimizing the risk of overbookings or double bookings.
HiRUM Short Term Accommodation and Trust Software
Vacation Rental Software
Fully Adaptable system to suit you individual business requirements
HiRUM Software Solutions Reviews Summary
Ease of Use
4.7/5
Customer Support
5.0/5
ROI
4.7/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, HiRUM HMS is the #27 most trending product in the Hotel Management Software category (out of 72) and the #918 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHiRUM Software Solutions’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
HiRUM Software Solutions Pricing
Pricing Available By Request
HiRUM Software Solutions has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Hoteliers say
Hoteliers like HiRUM for its seamless integration with HiSITE, making online booking and channel management efficient. Users frequently praise its diverse reporting options, ease of use in trust accounting, and the ability to manage end-of-month tasks accurately. Additionally, HiRUM’s proactive customer support and continuous improvements enhance user experience, significantly reducing overbookings and streamlining operations, which helps increase revenue and reduce costs.
AI-generated from the text of customer reviews
Looking for specific info?
10
Great back up service
Owner Manager from 10 to 24 room City Center Hotel in Cairns (Australia)
Verified
2 months ago
The back up is the most important and i love it. It works out to be very good value for money as i have used it Many Many times.
Australia
Australia
Owner Manager
Small Hotel
10
Leah was a great help and resolved our issue within minutes.
reception from 25-49 room Boutique in Noosa (Australia)
Verified
5 months ago
How great the support team are and how quickly they helped resolve our issue. Would highly reccomed leah as she was great.
Australia
Australia
reception
Medium Hotel
10
Fast Service.
Owner from 10 to 24 room City Center Hotel in Port Douglas (Australia)
Verified
6 months ago
I asked for help moving the PMS to a new computer, it was quick and easy. Thanks for you help.
Australia
Australia
Owner
Small Hotel
10
All the people are welcoming and friendly, which is exactly what customer service is.
Manager from 25-49 room Branded Hotel in Caloundra (Australia)
Verified
17 months ago
Timely response for support requests. Good understanding of how to coach through the problem. Software is progressive and meets the service needs of a vendor to the market
Australia
Australia
Manager
Medium Hotel
10
Helpful and experienced
manager from 100 to 199 room Resort in Port Macquarie (Australia)
Verified
2 years ago
The way the consultant takes you through the steps to rectify the issue at hand gives you the confidence to try to manage the problem the next time it occurs.
Australia
Australia
manager
Large Hotel
10
Founders of software
Reservations from 25-49 room Resort in Broadbeach (Australia)
Verified
2 years ago
*EOM statement format has remained unchanged - it's simplicity has stood the test of time. Unit booking pick list is my personal favourite function. Reporting options are both diverse and practical for a variety of situations.
Australia
Australia
Reservations
Medium Hotel
9
Fabulous
Administration from 75-99 room Luxury Hotel in Preston Beach (Australia)
Verified
2 years ago
The women are all so patient, kind and helpful teach me a great deal everytime I ask for help and resolve all my issues
Australia
Australia
Administration
Large Hotel
10
I have recently taken on management and have had two occasions to ask for support
Manager from 50-74 room Bed & Breakfast & Inn in Cabarita Beach (Australia)
Verified
2 years ago
I have been impressed with the response time and efficiency of Liz in answering my questions. She explained processes to me and has sent email information for when the owner payment is rec'd in the Trust ac't.
Australia
Australia
Manager
Medium Hotel
10
Hirum software continues to allow our business to go from strength to strength, providing a seamless experience for our reservations team and guests alike.
Building Caretaker from 50-74 room Airport/Conference Hotel in Mackay (Australia)
Verified
2 years ago
Exemplary tailored products that not only meet OFT regulations but also covers all aspects of our management right business (reception, housekeeping and maintenance). User friendly APPs that allow us to work smarter rather than harder, and detailed customised reports that provide the intelligence and data tosupport effective decision making...
Australia
Australia
Building Caretaker
Medium Hotel
10
Complete Holiday Software
Owner Operator from 10 to 24 room Boutique in Palm Cove (Australia)
Verified
2 years ago
Capabilities to check in, view and ability to booking over phone while on the run. HS Front Desk is invaluable
Australia
Australia
Owner Operator
Small Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
HiRUM has an abundance of experience within the PMS vertical, having being about for longer than 20 years. Providing a solution geared around being user friendly, saving time through automation, driving more bookings, running insightful reports and much more.
Showing all answers to: "What does this product or service do well?"
HiRUM has an abundance of experience within the PMS vertical, having being about for longer than 20 years.
Providing a solution geared around being user friendly, saving time through automation, driving more bookings, running insightful reports and much more.
Long standing, trusted and reputable Property Management System specialising in Management Rights and Trust Accounting. Great team that are quick to respond and assist with troubleshooting queries. Proactive and supportive of the accommodation and tourism industry.
HiRUM has an extremely robust feature set that allows hoteliers to streamline their hotel management. The HiRUM team is world class and a great partner for any hotelier in the industry. Our mutual customers love the product!
Question:
What differentiates this product or service from the competition?
Answer:
HiRUM caters to all types of properties. With a closely knitted team, HiRUM a superb and very approachable customer support team at hand. The PMS solution provides all tools needed to run a hotelier's business effectively. Whilst being affordable and easy to use.
Showing all answers to: "What differentiates this product or service from the competition?"
HiRUM caters to all types of properties. With a closely knitted team, HiRUM a superb and very approachable customer support team at hand.
The PMS solution provides all tools needed to run a hotelier's business effectively. Whilst being affordable and easy to use.
HiRUM has been providing their Property Management System services for more than 20 years. Highly regarded and trusted by clients and partners including STR, which they provide a seamless API automation.
HiRUM has built a large market share in Australia and New Zealand and their solutions are uniquely positioned to serve the needs of hoteliers in these markets (and beyond!). For example, HiRUM's robust management tools to trust property management is world class and a clear differentiator versus peers. Their solutions are well thought out and geared towards the specific needs of their customers.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you are a hotelier looking to streamline your hotel operations by centralizing your tech stack, HiRUM can provide this. Your staff will be able to easily access to guest information, such as reservation information, room assignments and billing information.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you are a hotelier looking to streamline your hotel operations by centralizing your tech stack, HiRUM can provide this. Your staff will be able to easily access to guest information, such as reservation information, room assignments and billing information.
If you're looking for Property Management Software delivered by a highly regarded team that's well known and trusted in the industry, then you'll find it with HiRUM. I have personally worked with HiRUM and mutual clients for over 10+ years and have always found them great to deal with.
HiRUM has the a very experienced team that invests their time and money to continue innovating in the space and is committed to building out an ecosystem of partners to ensure hoteliers have the technology they need to streamline operations, improve the guest experience, and maximize revenue.
Recommended by
Alex Michailov
Global Strategic Partnership Manager
@
Canary Technologies
Paul Hammond
Business Development Manager - Pacific, STR
@
STR
Bryan Michalis
Director of Strategic Initiatives
@
Canary Technologies
Alex Michailov
Global Strategic Partnership Manager
@
Canary Technologies
Paul Hammond
Business Development Manager - Pacific, STR
@
STR
Bryan Michalis
Director of Strategic Initiatives
@
Canary Technologies
Are you a consultant or vendor that recommends HiRUM Software Solutions?
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HiRUM Software Solutions Integrations
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Support
Unverified
HiRUM Software Solutions has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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