HiRUM HMS

4.9 (29 REVIEWS)

HTR Score icon
HT Score  
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Ranked 16 (out of 69) in Hotel Management Software

Property Management, Online Booking Software, Channel Manager Software, and Hotel Reservation Software

More than 50% of HiRUM Software Solutions’s reviews come from Australia.

What is HiRUM Software Solutions?

Founded in 1998 | Headquarters in Arundel, Queensland | 22 employees
HiRUM HMS is a comprehensive property management system (PMS) designed to streamline the operations of hotels, resorts, motels, and other accommodation providers. It integrates seamlessly with HiSITE, enhancing online booking and channel management efficiency. Users value its diverse reporting options and ease of use in trust accounting, which aid in managing end-of-month tasks accurately. By significantly reducing overbookings and streamlining daily operations, HiRUM HMS helps increase revenue and reduce costs. With proactive customer support and continuous improvements, the platform ensures a smooth operational experience, greatly benefiting both front and back-office functions.

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HiRUM HMS Alternatives

Not sure if HiRUM Software Solutions is right for your hotel? Here are similar Hotel Management Software vendors that could be a good fit for your hotel:

  1. 1. Cloudbeds — Best for integrating multiple functions into a single, easy-to-use system.
  2. 2. Agilysys — Best for seamless property management and exceptional guest service.
  3. 3. Semper — Best for managing complex property portfolios effortlessly
  4. 4. Shiji Group — Best for integrating property management systems effortlessly
  5. 5. InnQuest — Best for integrating all your hospitality tools in one place
  6. 6. WebRezPro — Best for integrating online bookings and payment systems seamlessly.
  7. 7. ThinkReservations — Best for improving guest experiences with easy-to-use management tools.
  8. 8. Mews — Best for simplifying operations, managing bookings, and boosting your hotel's income.
  9. 9. Oracle Hospitality — Best for reliable hotel operations and increased guest satisfaction
  10. 10. Stayntouch — Best for integrating property management with third-party systems

Capabilities

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HiRUM Software Solutions doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

HiSITE Channel Manager

Channel Managers
Industry-leading channel management software that connects your property to the world's most prominent online booking channels. Self-manage your online channel listings with easy content management, take advantage of extensive reporting and tracking functions to gain insight into what is working best for your business. Room rates and availability are automatically updated in real-time across all channels, eliminating manual processes and minimizing the risk of overbookings or double bookings.

PREMIUM ADD-ON

HiRUM Short Term Accommodation and Trust Software

Vacation Rental Software
Fully Adaptable system to suit you individual business requirements

INCLUDED

HiRUM Software Solutions Reviews Summary

4.9
Excellent
Ease of Use
4.7/5
Customer Support
5.0/5
ROI
4.6/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, HiRUM HMS is the #24 most trending product in the Hotel Management Software category (out of 69) and the #737 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

HiRUM Software Solutions’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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73 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

HiRUM Software Solutions Pricing

Pricing Available By Request

HiRUM Software Solutions has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

1 | X-Small (1-9 room)

6 | Small (10-24 room)

13 | Medium (25-74 room)

4 | Large (75-199 room)

4 | X-Large (200+ room)

Country

27 | Australia

2 | United States of America

Type

24 | Resorts

18 | Extended Stay & Serviced Apartments

11 | Boutiques

9 | Luxury Hotels

7 | City Center Hotels

7 | Limited Service & Budget Hotels

6 | Airport/Conference Hotels

6 | Vacation Rentals & Villas

5 | Branded Hotels

2 | Bed & Breakfast & Inns

1 | Casinos

1 | RV Parks & Campgrounds

Region

27 | Oceania

2 | North America

Category

29 | Hotel Management Software

HiRUM Software Solutions Reviews

Hotelier Rating

Excellent
28
Very Good
0
Average
1
Poor
0
Terrible
0

Property Size

  • X-Small (1)
  • Small (6)
  • Medium (13)
  • Large (4)
  • X-Large (4)

Country

  • Australia
    Australia
    (27)
  • United States of America
    United States of America
    (2)

Region

  • North America
    North America
    (2)
  • Oceania
    Oceania
    (27)

Hoteliers say

NEW AI Review summary

Hoteliers like HiRUM for its seamless integration with HiSITE, making online booking and channel management efficient. Users frequently praise its diverse reporting options, ease of use in trust accounting, and the ability to manage end-of-month tasks accurately. Additionally, HiRUM’s proactive customer support and continuous improvements enhance user experience, significantly reducing overbookings and streamlining operations, which helps increase revenue and reduce costs.

AI-generated from the text of customer reviews

Customer support
Ease of use
Reporting
Integration with HiSITE
Trust accounting
E-learning and support resources
End of month processing
User interface
Automated communications
Billing and rates management
10

Leah was a great help and resolved our issue within minutes.

reception from 25-49 room Boutique in Noosa (Australia)

Verified
2 months ago
How great the support team are and how quickly they helped resolve our issue. Would highly reccomed leah as she was great.
Country Australia
reception
Medium Hotel
10

Fast Service.

Owner from 10 to 24 room City Center Hotel in Port Douglas (Australia)

Verified
2 months ago
I asked for help moving the PMS to a new computer, it was quick and easy. Thanks for you help.
Country Australia
Owner
Small Hotel
10

All the people are welcoming and friendly, which is exactly what customer service is.

Manager from 25-49 room Branded Hotel in Caloundra (Australia)

Verified
13 months ago
Timely response for support requests. Good understanding of how to coach through the problem. Software is progressive and meets the service needs of a vendor to the market
Country Australia
Manager
Medium Hotel
10

Helpful and experienced

manager from 100 to 199 room Resort in Port Macquarie (Australia)

Verified
16 months ago
The way the consultant takes you through the steps to rectify the issue at hand gives you the confidence to try to manage the problem the next time it occurs.
Country Australia
manager
Large Hotel
10

Founders of software

Reservations from 25-49 room Resort in Broadbeach (Australia)

Verified
2 years ago
*EOM statement format has remained unchanged - it's simplicity has stood the test of time. Unit booking pick list is my personal favourite function. Reporting options are both diverse and practical for a variety of situations.
Country Australia
Reservations
Medium Hotel
9

Fabulous

Administration from 75-99 room Luxury Hotel in Preston Beach (Australia)

Verified
2 years ago
The women are all so patient, kind and helpful teach me a great deal everytime I ask for help and resolve all my issues
Country Australia
Administration
Large Hotel
10

I have recently taken on management and have had two occasions to ask for support

Manager from 50-74 room Bed & Breakfast & Inn in Cabarita Beach (Australia)

Verified
2 years ago
I have been impressed with the response time and efficiency of Liz in answering my questions. She explained processes to me and has sent email information for when the owner payment is rec'd in the Trust ac't.
Country Australia
Manager
Medium Hotel
10

Hirum software continues to allow our business to go from strength to strength, providing a seamless experience for our reservations team and guests alike.

Building Caretaker from 50-74 room Airport/Conference Hotel in Mackay (Australia)

Verified
2 years ago
Exemplary tailored products that not only meet OFT regulations but also covers all aspects of our management right business (reception, housekeeping and maintenance). User friendly APPs that allow us to work smarter rather than harder, and detailed customised reports that provide the intelligence and data tosupport effective decision making...
Country Australia
Building Caretaker
Medium Hotel
10

Complete Holiday Software

Owner Operator from 10 to 24 room Boutique in Palm Cove (Australia)

Verified
2 years ago
Capabilities to check in, view and ability to booking over phone while on the run. HS Front Desk is invaluable
Country Australia
Owner Operator
Small Hotel
10

Very happy customers!

Manager/Caretaker from 5 to 9 room Extended Stay & Serviced Apartment in Merimbula (Australia)

Verified
2 years ago
Leah and the other staff we deal with are always so friendly and helpful, nothing is ever too much trouble and they are always just a phone call away
Country Australia
Manager/Caretaker
X-Small Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

HiRUM has an abundance of experience within the PMS vertical, having being about for longer than 20 years. Providing a solution geared around being user friendly, saving time through automation, driving more bookings, running insightful reports and much more.

Question:

What differentiates this product or service from the competition?

Answer:

HiRUM caters to all types of properties. With a closely knitted team, HiRUM a superb and very approachable customer support team at hand. The PMS solution provides all tools needed to run a hotelier's business effectively. Whilst being affordable and easy to use.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you are a hotelier looking to streamline your hotel operations by centralizing your tech stack, HiRUM can provide this. Your staff will be able to easily access to guest information, such as reservation information, room assignments and billing information.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
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Alex Michailov Global Strategic Partnership Manager @ Canary Technologies
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Paul Hammond Business Development Manager - Pacific, STR @ STR
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Bryan Michalis Director of Strategic Initiatives @ Canary Technologies
RecommendationAvatar
Alex Michailov Global Strategic Partnership Manager @ Canary Technologies
RecommendationAvatar
Paul Hammond Business Development Manager - Pacific, STR @ STR
RecommendationAvatar
Bryan Michalis Director of Strategic Initiatives @ Canary Technologies
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Support

Unverified

HiRUM Software Solutions has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

Request a Quote

HT Score

73/100

Recommended

99%

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