Cloudbeds HMS vs. RMS:
Which Is Right for You?

Is Cloudbeds HMS by Cloudbeds or RMS by RMS Better for Hotels?

Cloudbeds and RMS both serve as cloud-based hotel management systems designed to streamline front-office operations, reservations, channel management, and guest communications. Where they diverge is in scale, integration depth, and user experience. Cloudbeds excels as an all-in-one platform unifying PMS, channel manager, booking engine, payment processing, and guest experience tools in one system, favored by independent hotels and small groups worldwide. RMS offers robust operational coverage with strong housekeeping, maintenance, and guest CRM modules, preferred by properties seeking customizable workflows and multi-property scalability.

Both products solve critical problems in managing reservations, reducing overbookings, improving revenue visibility, and automating guest communications. Cloudbeds prioritizes a unified, integrated user experience to reduce manual work across bookings, billing, and distribution. RMS emphasizes operational streamlining across departments with tools for housekeeping, asset management, and guest feedback. The choice hinges on property type, operational complexity, and vendor support needs.

Cloudbeds HMS by Cloudbeds vs RMS by RMS: Which Should Your Hotel Choose?

If you operate a small independent hotel, boutique property, hostel, or vacation rental across diverse global markets, Cloudbeds is the stronger choice. Its 1597 reviews with a 4.6 rating—4.8 in the last six months—reflect reliable, ongoing satisfaction among bed & breakfasts (4.5/5, 648 reviews), boutique hotels (4.6/5, 650), and hostels (4.6/5, 306). Cloudbeds’ integrated PMS, channel manager, booking engine, and payments system reduce complexity for teams without dedicated IT support. Its marketplace of 208 verified partners, including specialized APIs, supports flexibility in scaling and innovation.

If your portfolio includes motels, mid-sized branded hotels, or resorts focused on operational control across multiple properties, RMS is a viable option. Though smaller with 247 reviews and a 4.3 overall rating—and only 5 reviews in the last six months—RMS has solid adoption in motels (4.4/5, 64 reviews), resorts (4.2/5, 88), and multi-property setups. RMS’s additional features like housekeeping, guest feedback management, and integrated ID scanning support detailed operational workflows. However, review volume and recency are thin, and a recent drop in RMS review activity (60% fewer in the last six months compared to prior averages) signals caution about how well recent performance matches historic ratings.

For large hotel groups or brands needing deep customization and enterprise-level integrations, neither system specializes exclusively in that segment; Cloudbeds leans toward independents and small groups, and RMS toward mid-sized portfolios with operational complexity.

Is Cloudbeds HMS by Cloudbeds or RMS by RMS Easier to Use?

Cloudbeds leads ease of use with a 4.6/5 rating compared to RMS’s 4.3/5, with onboarding rated 4.5 vs 4.1 respectively. Cloudbeds reviewers consistently praise its intuitive interface and quick staff adoption, enabling front desk teams to manage reservations, channel syncing, and billing with minimal training. One reviewer noted staff with prior PMS experience found Cloudbeds “the accessibility, how intuitive it is, really feels like a Property Management System for today's age.” The drag-and-drop tapechart and integrated booking engine further simplify workflows.

RMS users also highlight user-friendliness and reduced training time but mention some workflows—such as refund processing and rate entry—as tedious or unclear. Several RMS reviews call for improved report customization and easier owner statement generation, which can complicate operational transparency for management. RMS’s drop in review volume suggests recent usability or support issues may not be fully captured.

Edge: Cloudbeds.

Which Has Better Features: Cloudbeds HMS by Cloudbeds or RMS by RMS?

Cloudbeds offers 33 unique features compared to RMS’s 10, along with 64 shared capabilities. Cloudbeds’ exclusive features include a fully integrated PMS, 2-way real-time OTA integrations, centralized user and role management, channel self-mapping, multi-currency and multi-language support, integrated payment terminals with card reader functionality, native email marketing and guest messaging (pre- and post-stay emails), automated reporting, pooled inventory management, and a drag-and-drop tapechart.

These features directly impact front desk operations by reducing manual updates, streamlining guest communications, and enabling centralized control over rates and inventory across unlimited channels without extra cost. For example, automated reporting and analytics dashboards give management real-time revenue and occupancy insights, while integrated payments reduce checkout friction.

RMS’s unique features focus on operational departments not covered by Cloudbeds: integrated EPoS, guest CRM, ancillary revenue tracking, housekeeping management, guest feedback tools, gift vouchers, shift planning, and integrated ID and passport scanning. These modules enhance behind-the-scenes workflows, supporting maintenance teams and guest experience personalization.

Edge: Cloudbeds.

Which Has Better Customer Support: Cloudbeds HMS by Cloudbeds or RMS by RMS?

Cloudbeds and RMS have nearly equal customer support ratings with Cloudbeds at 4.4/5 and RMS at 4.5/5. Onboarding ratings favor Cloudbeds at 4.5 vs 4.1 for RMS, indicating faster initial setup and training. RMS users commend their support team’s responsiveness and proactive problem-solving, with statements like “The service we receive from RMS is top class” and praise for assistance in system navigation.

Cloudbeds reviewers report mixed experiences: many highlight quick, helpful chat support and extensive training resources, while others describe slow responses and chatbot friction. Some mention delayed resolutions to long-standing issues. Given Cloudbeds’ significantly higher review volume and recent review activity, its support rating reflects a broader user base and ongoing engagement, whereas RMS’s sharp decline in recent reviews (5 reviews in 6 months vs 12.5 average prior) raises questions about current support consistency.

Edge: Cloudbeds.

Which Has More Integrations: Cloudbeds HMS by Cloudbeds or RMS by RMS?

Cloudbeds boasts 208 verified partners, 77% more than RMS’s 118. They share 69 integrations including popular systems like HiJiffy, Event Temple, Net Affinity / Smarthotel, Bookassist, RoomChecking, Nonius, GuestRevu, GuestTraction, Xotels, and Whistle. Unique Cloudbeds partners include AdsHotel, FLEXIPASS Keyless Mobile Access, ManCloud, 4SUITES, HOTELTIME, Sirvoy, Umi Digital, and Quinta, which enhance security, mobile key access, specialized channel options, and niche operational tools.

RMS’s unique integrations, such as Criton, Sage, PhoneSuite, Unifocus, STR, Systems Associates Inc, Ariane Systems, Fornova, and SHR Group, cater more toward accounting, analytics, and operational management at scale.

Hotels seeking broad marketplace flexibility, particularly independents and small groups, will benefit more from Cloudbeds’ larger ecosystem. RMS integrations suit properties with advanced accounting or analytics needs but at a narrower scope.

Edge: Cloudbeds.

Which Do Hoteliers Rate Higher: Cloudbeds HMS by Cloudbeds or RMS by RMS?

Cloudbeds leads with a 4.6/5 overall rating across 1597 reviews, including 185 in the last six months rated 4.8/5. RMS holds a 4.3/5 over 247 reviews but with only 5 reviews in the last six months, too few to establish current satisfaction trends. This indicates Cloudbeds’ ratings more accurately reflect present-day product quality and support.

Segment ratings favor Cloudbeds in bed & breakfasts (4.5/5, 648 vs 4.3/5, 77), boutique hotels (4.6/5, 650 vs 4.2/5, 80), and hostels (4.6/5, 306 vs 4.3/5, 5). RMS rates comparably in motels (4.4/5, 64 vs Cloudbeds 4.3/5, 94) and casinos (4.6/5, 7 vs Cloudbeds 4.6/5, 12), though with lower review counts. Luxury hotels rate Cloudbeds higher at 4.6/5 (260 reviews) compared to RMS’s 4.1/5 (40 reviews).

Cloudbeds’ strong recent rating and high volume signal consistent user satisfaction and ongoing product evolution. RMS’s sharp 60% drop in review activity over the last six months warns that historic ratings may not reflect recent product or team changes.

Edge: Cloudbeds.

How Much Do Cloudbeds HMS by Cloudbeds and RMS by RMS Cost?

Cloudbeds’ base price is $500, while RMS starts at $700. Neither charges by room, nor offers freemium or flat monthly pricing. Neither product publishes public trial information. Implementation fees are absent for both.

Cloudbeds offers a lower entry point, which aligns with its target small-to-mid-sized independent and group properties. RMS’s higher base fee may reflect additional operational modules but lacks transparent tiering or per-room rates, complicating precise cost comparisons.

What Type of Hotel Should Use Cloudbeds HMS by Cloudbeds?

• Hotels that want a single integrated platform combining PMS, booking engine, channel manager, and payments with minimal vendor management.
• Teams that prioritize fast onboarding and ease of use for front desk and operations staff, supported by a 4.6 ease-of-use rating.
• Properties needing broad global reach with support in 107 countries and multi-currency, multi-lingual features.
• Hotels focused on increasing direct bookings through integrated marketing tools like native email marketing and urgency messaging.
• Small to medium-sized boutique hotels, hostels, bed & breakfasts, and vacation rentals with review ratings above 4.5 in these segments.

Not ideal if:

• Your property requires advanced housekeeping and maintenance management integrated in the PMS (features RMS provides but Cloudbeds lacks).
• You need deep customization of reports and owner statements beyond Cloudbeds’ current offerings.
• You require robust mobile app functionality that supports full booking and inventory edits on the go (Cloudbeds mobile app is limited in this regard).

What Type of Hotel Should Use RMS by RMS?

• Mid-sized hotels, motels, and resorts that value operational modules like housekeeping, guest feedback management, and asset tracking.
• Multi-property groups that benefit from standardized processes and scalable onboarding (9 days to live for 26-property Lafayette Hotels group).
• Hotels prioritizing guest CRM and personalized guest experience workflows integrated with reservations.
• Properties that require integrated ID and passport scanning for check-in compliance.
• Hotels with staff experienced in adapting workflows and reporting, as RMS offers customization but less onboarding ease than Cloudbeds.

Not ideal if:

• You need a unified PMS, booking engine, and channel manager tightly integrated in one system (RMS does not bundle a booking engine).
• Your property relies heavily on direct online bookings and needs a marketplace with over 200 verified partners (Cloudbeds offers more integrations).
• You require a system with strong, recent user review validation; RMS’s review volume and recency are low, signaling risk.

Cloudbeds HMS by Cloudbeds vs RMS by RMS: The Bottom Line for Hotels

Cloudbeds and RMS serve overlapping but distinct hotel technology needs. Cloudbeds stands out as a unified, vertically integrated hotel management system that tightly connects reservations, channel management, billing, and guest experience in a single cloud platform. RMS offers a more operationally focused system with additional modules for housekeeping, guest CRM, and asset management, fitting properties with more complex multi-department workflows.

Choose Cloudbeds if you want a system proven for ease of use (4.6/5 ease rating), rapid onboarding (4.5/5 onboarding), and a vast ecosystem of 208 integrations supporting global and diverse property types. Its 1597 reviews averaging 4.6 overall—and 4.8 in the last six months—reflect strong, current user satisfaction, particularly among boutique hotels, hostels, and bed & breakfasts.

Choose RMS if your property requires deeper housekeeping and guest services management, multi-property standardization, or integrated ID scanning. RMS’s support rating is strong (4.5/5), but with only 5 recent reviews and a 60% drop in review activity, its current product quality and service levels may not match historical perceptions. RMS’s higher base price and smaller integration ecosystem also reflect a narrower market focus.

In summary, Cloudbeds delivers a more complete, modern, and validated solution for independent hotels and small groups seeking operational simplicity and revenue growth. RMS suits properties with heavier operational complexity and departmental specialization but carries more risk due to lower recent engagement and fewer integrations.