RMS vs. roommaster HMS:
Which Is Right for You?

Is RMS by RMS or roommaster HMS by roommaster Better for Hotels?

RMS by RMS and roommaster HMS address core hotel management needs such as reservations, housekeeping, billing, and guest communications, but they diverge in feature depth and operational focus. RMS offers a broader feature set with 17 exclusive functions like an integrated CRS, automated night audit, and mobile apps tailored for housekeeping and front desk staff. This makes RMS better suited for hotels needing advanced automation and scalability across multiple properties. roommaster HMS focuses on simplifying core workflows with drag-and-drop reservations and over 270 built-in reports, fitting hotels prioritizing straightforward front desk operations and detailed business intelligence.

Both systems solve the fundamental problem of operational fragmentation by centralizing hotel functions into a single platform, reducing manual errors, and improving guest experience. They support multi-department coordination and integrate with online travel agencies (OTAs) to keep inventory and pricing synchronized. However, RMS’s additional tools for guest feedback and room assignments can drive more personalized service and operational control, while roommaster’s detailed reporting and user role management enhance data-driven decision-making and staff workflow customization.

RMS by RMS vs roommaster HMS by roommaster: Which Should Your Hotel Choose?

If your property is a mid-size or growing hotel group aiming to scale operations across multiple locations, RMS’s broad feature set and multi-property support, demonstrated by its ability to onboard 26 properties in 9 days for Lafayette Hotels, make it the stronger choice. RMS’s automation of payments and housekeeping workflows suits hotels needing operational efficiency gains and a seamless mobile experience for staff.

If you run a small to medium-sized independent hotel or resort focused on detailed reporting and streamlined front desk workflows, roommaster HMS’s 270+ built-in reports and drag-and-drop reservation management provide comprehensive business intelligence and ease of use. Properties valuing cloud flexibility and customizable staff dashboards will find roommaster’s platform aligns with operational needs.

For boutique hotels and bed & breakfasts, both products have strong user bases, but roommaster’s higher recent rating of 4.6/5 across 16 recent reviews suggests more current satisfaction, while RMS’s lower review activity (only 5 recent reviews, 60% fewer than prior years) indicates potential issues or reduced support responsiveness worth considering.

Data on luxury hotels is limited for both, but roommaster’s higher segment rating of 4.5/5 versus RMS’s 4.1/5 suggests better alignment with more upscale properties. RMS’s strength in motels and RV parks, where it holds larger user shares and solid ratings, also guides property fit.

Is RMS by RMS or roommaster HMS Easier to Use?

Both RMS and roommaster score identically on ease of use (4.3/5) and have similar onboarding ratings (RMS 4.1/5, roommaster 4.2/5). Reviewers frequently note RMS’s user-friendly interface reduces training time and simplifies front desk and housekeeping workflows, while roommaster users praise its simplicity once the initial setup is complete, despite an interface some find outdated or slow.

RMS’s cloud platform and mobile apps enable staff to work on the go, a workflow advantage noted by users, though some wish for improved access on iPhones and iPads. roommaster’s drag-and-drop reservation management streamlines front desk tasks, but reviewers mention a steeper learning curve during implementation, with some requiring significant support.

Staff adoption appears balanced; RMS’s interface fosters flexibility in multi-property environments, while roommaster offers customizable dashboards suited to individual roles, aiding daily efficiency. Neither has a clear advantage in ease of use or onboarding based on review volume and ratings.

Edge: Even.

Which Has Better Features: RMS by RMS or roommaster HMS?

RMS leads with 17 unique hotel-relevant features absent in roommaster, including an integrated CRS, automated night audit, guest feedback management, rules-based room assignments, and a dedicated housekeeping mobile app. These capabilities advance operational automation, reduce manual errors, and enhance guest engagement. For example, RMS’s automated night audit lightens accounting workloads overnight, while its centralized messaging and mobile check-in tools improve guest communication and front desk efficiency.

In contrast, roommaster offers 12 unique features like a rate shopping module, spa and wellness integration, centralized role management, native email marketing, SMS guest communication, and an integrated payment terminal. These support hotels with specialized service offerings and marketing needs, enabling tighter control over pricing strategies and guest outreach.

Both platforms support guest CRM, guest profiles, and cloud access, but RMS’s emphasis on multi-lingual support and online checkout caters to diverse, global guest demographics. roommaster’s website development feature is unique for properties seeking to consolidate web presence with PMS.

With RMS providing 74 total features (57 shared + 17 unique) against roommaster’s 69 (57 shared + 12 unique), RMS offers broader functionality, especially for properties requiring advanced automation across departments.

Edge: RMS by RMS.

Which Has Better Customer Support: RMS by RMS or roommaster HMS?

RMS’s customer support scores 4.5/5, slightly higher than roommaster’s 4.3/5, but onboarding ratings are close (RMS 4.1, roommaster 4.2). RMS reviewers consistently praise the responsiveness and problem-solving skills of support staff, describing them as “top-class,” proactive, and available for complex multi-property setups. However, some RMS users report slow responses from account managers and issues with integrations like Stripe virtual cards.

roommaster users highlight a supportive and patient helpdesk that resolves issues efficiently once connected, but many note long wait times on hold (25-40 minutes) and slow callbacks during busy periods. Initial setup assistance is appreciated, with training tailored to hotel staff skill levels, though some reviewers find communication about issue resolution timelines unclear.

Both products have strengths and weaknesses in support; RMS’s higher overall score and praise for proactive engagement grant a slight advantage, though roommaster’s consistency in training and issue tracking is valued.

Edge: Even.

Which Has More Integrations: RMS by RMS or roommaster HMS?

RMS leads with 118 verified partners versus roommaster’s 60, nearly doubling roommaster’s integration ecosystem. Both share 35 key integrations including OTAs like SiteMinder and STAAH, revenue management tools like Fairmas and STR, and guest experience platforms like TrustYou and Upsellguru GmbH.

RMS’s exclusive integrations with Criton, RMS’s proprietary tools, PhoneSuite, Unifocus, Event Temple, and STR align with hotels seeking comprehensive channel management, event planning, and analytics integration. These connections support sophisticated revenue strategies and operational coordination.

roommaster’s unique integrations include Volo, GuestCentric, Inntopia, Vertical Booking, Triptease, and payment processors like Shift4 Payments. These cater to properties prioritizing guest engagement, direct booking optimization, and seamless payment handling.

Hotels requiring extensive channel and event management will find RMS’s broader integration set advantageous, while those focusing on payment flexibility and guest marketing tools may prefer roommaster.

Edge: RMS by RMS.

Which Do Hoteliers Rate Higher: RMS by RMS or roommaster HMS?

Overall, roommaster holds a slight rating edge with 4.4/5 across 165 reviews compared to RMS’s 4.3/5 from 247 reviews. However, roommaster’s last 6 months rating is 4.6/5 from 16 recent reviews, while RMS only has 5 recent reviews, insufficient to establish current sentiment. RMS’s review volume has sharply dropped 60% in the last six months compared to its prior average, signaling possible recent issues or lower engagement.

Segment ratings show roommaster leads in boutique hotels (4.4 vs 4.2), resorts (4.4 vs 4.2), city center hotels (4.7 vs 4.5), and luxury hotels (4.5 vs 4.1). RMS holds slight leads in motels (4.4 vs 4.5, nearly even) and RV parks (4.3 vs 4.3, even). Both products have strong ratings in bed & breakfasts and extended stay segments.

roommaster’s higher recent review count and better ratings in high-service segments suggest stronger current user satisfaction, while RMS’s older but larger review base reflects solid performance historically. Hotels should weigh roommaster’s more favorable recent feedback against RMS’s declining review activity.

Edge: Even.

How Much Do RMS by RMS and roommaster HMS Cost?

RMS publishes a base price of $700.00 with no implementation or monthly per-room fees and no trial available. roommaster lists a lower base price of $500.00, similarly without implementation fees, monthly per-room fees, or trial.

Neither system offers freemium or monthly flat rates based on the disclosed data. The lack of published per-room or usage-based pricing makes total cost for large properties uncertain without vendor consultation. The $200 base price difference may reflect RMS’s broader feature set and integrations.

Hotels should contact sales teams for detailed quotes factoring in property size, required modules, and onboarding support.

What Type of Hotel Should Use RMS by RMS?

• Hotels that manage multiple properties and require scalable onboarding, evidenced by RMS supporting 26-property rollouts in under two weeks.
• Teams needing advanced automation in housekeeping, billing, and night audit to reduce manual workloads and improve accuracy.
• Properties seeking mobile and tablet apps for front desk and housekeeping staff to enable on-the-go management.
• Hotels requiring multi-lingual support and integrated guest feedback management for diverse international clientele.
• Operations that benefit from a broad ecosystem of 118 integrations including advanced revenue management and event planning tools.

Not ideal if:

• Your hotel prioritizes extensive built-in reporting and prefers numerous out-of-the-box reports; RMS’s reporting customization sometimes falls short per user feedback.
• You need highly responsive, frequently updated customer support currently; RMS’s review activity decline may signal recent support delays.
• Your property focuses heavily on spa or wellness services integrated within PMS, which RMS does not specifically support.

What Type of Hotel Should Use roommaster HMS by roommaster?

• Small to medium hotels and resorts that value detailed, role-specific dashboards and over 270 built-in reports for operational insights.
• Properties emphasizing straightforward front desk workflows with drag-and-drop reservation management to reduce booking errors.
• Hotels that require integrated payment terminals and SMS guest communication for streamlined check-in and marketing.
• Teams that appreciate customizable user and role management to align system access with staff responsibilities.
• Hotels seeking cloud flexibility with strong OTA and channel management connectivity.

Not ideal if:

• You require extensive automation in housekeeping and night audit processes; roommaster’s automation features are less comprehensive than RMS.
• You want a modern, fast user interface; roommaster’s interface has been criticized as outdated and slow, affecting staff efficiency.
• Your property depends on rapid, consistent customer support; long hold times and inconsistent response have been reported.

RMS by RMS vs roommaster HMS by roommaster: The Bottom Line for Hotels

RMS by RMS and roommaster HMS both centralize hotel operations but diverge in feature breadth and operational focus. RMS excels in automation, mobile usability, and integration breadth, supporting multi-property scalability and efficient housekeeping and billing workflows. roommaster HMS emphasizes detailed reporting, customizable dashboards, and streamlined reservation management, appealing to hotels prioritizing front desk ease and data-driven decision-making.

Choose RMS if your hotel group needs advanced automation, multi-lingual guest management, and a broad integration ecosystem to support growth and operational complexity. Its mobile apps and automated night audit reduce labor burden and improve guest experience. For example, Lafayette Hotels achieved a 70% increase in direct bookings through RMS’s scalable platform.

Choose roommaster HMS if your property is smaller or medium-sized and values extensive built-in reporting, a cloud-based system with flexible user roles, and integrated payment and guest communication tools. Its drag-and-drop reservation management and numerous reports simplify daily operations and data analysis. Hotels like NUVO Suites and Hoteles Vista Group have enhanced operations and financial visibility using roommaster.

Note RMS’s recent 60% drop in review activity; although its historical ratings are strong, this may indicate recent challenges in support or product updates. roommaster’s higher recent review scores suggest more current user satisfaction, which could be decisive for hotels seeking stable, well-supported solutions today.