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Cloudbeds PMS vs. Mews PMS:
Which Is Right for You?
TLDR
We analyzed 2,124 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Cloudbeds shines when it comes to user-friendly interface — especially for independent properties (4.6/5) , with exclusive features like PMS connectivity and Analytics dashboard.
Mews shines when it comes to customization and flexibility — especially for independent properties (4.9/5) , with exclusive features like Guest CRM and Guest profiles.
How Does Cloudbeds PMS Compare to Mews PMS?
Side-by-side ratings based on 2,124 verified hotelier reviews on HTR.
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| Ease of Use |
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| Value for Money |
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| Starting Price | From $600/mo | From $900/mo |
| Verified Reviews | 1,238 | 886 |
What Are the Pros and Cons of Cloudbeds PMS vs Mews PMS?
After analyzing 2,124 verified reviews, Cloudbeds users most value its user-friendly interface, implementation and support, all-in-one ecosystem, while Mews users highlight customization and flexibility, automation and efficiency, onboarding and support experience. Click any theme to see what reviewers say.
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User-Friendly Interface
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Customization and Flexibility
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Implementation and Support
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Automation and Efficiency
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All-in-One Ecosystem
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Onboarding and Support Experience
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Channel Management
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Reservation and Front Desk Automation
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Reservation Management
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Billing Complexity and Reporting Limitations
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Report Customization
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Pricing and Fees
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System Speed
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Cloudbeds vs Mews: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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|---|---|---|
| Small (10-24 rooms) ▾ | #1 592 reviews | #3 329 reviews |
| Mid-Size (25-74 rooms) ▾ | #4 212 reviews | #1 397 reviews |
| Large (75-199 rooms) ▾ | #5 42 reviews | #3 45 reviews |
| X-Large (200+ rooms) ▾ | #13 4 reviews | #3 49 reviews |
By Property Type
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| Boutique ▾ | #2 473 reviews | #1 483 reviews |
| Luxury ▾ | #4 228 reviews | #5 220 reviews |
| Branded / Chain ▾ | #6 116 reviews | #2 170 reviews |
| Extended Stay ▾ | #2 93 reviews | #1 130 reviews |
By Region
| Segment |
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| North America ▾ | #2 435 reviews | #8 106 reviews |
| Europe ▾ | #7 163 reviews | #1 660 reviews |
| Asia Pacific ▾ | #3 226 reviews | #10 17 reviews |
| Middle East ▾ | #7 11 reviews | #28 8 reviews |
Which Features Does Cloudbeds PMS Have That Mews PMS Doesn't (and Vice Versa)?
According to HTR's product database, Cloudbeds PMS and Mews PMS share 55 features. Here are the key differences — features one has that the other lacks.
| Feature |
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|---|---|---|
| 2-way real time integrations | ||
| Analytics dashboard | ||
| Guest CRM | ||
| Guest profiles | ||
| Inventory Management | ||
| Multi-currency | ||
| Multi-lingual | ||
| Multi-lingual | ||
| PMS connectivity | ||
| Unlimited Channels (no additional cost) |
Showing top differences. 1 more features differ between these products.
Real-World Results: Cloudbeds vs Mews by Business Goal
We analyzed 16 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
"It was vital for us to find a hospitality cloud that would give us the freedom to innovate and move quickly with new technology – that’s one of the main reasons we chose Mews."
"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."
"Since moving to Mews, we can be so much more agile in how we operate, both in terms of how we engage with guests and testing out new integrations and tools through Mews Marketplace..."
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."
"We want to provide the best hospitality for guests anywhere in the country, and Mews is definitely the right solution to help us achieve that goal."
Cloudbeds vs Mews: The Bottom Line
What hoteliers love
Cloudbeds is praised for its intuitive and well-organized interface, making it accessible for all staff and reducing the need for extensive training.... Cloudbeds is praised for its intuitive and well-organized interface, making it accessible for all staff and reducing the need for extensive training. This ease of use is particularly beneficial for daily operations such as managing reservations and performing check-in/check-out processes.
Cloudbeds' implementation process and subsequent support receive mixed reviews. While its customer service is typically rated highly for responsivenes... Cloudbeds' implementation process and subsequent support receive mixed reviews. While its customer service is typically rated highly for responsiveness and assistance, complete feature parity on mobile and integration capabilities require more comprehensive support for a smoother transition.
Cloudbeds offers a comprehensive solution by integrating PMS, channel management, and booking engine in one platform. This reduces the need for multip... Cloudbeds offers a comprehensive solution by integrating PMS, channel management, and booking engine in one platform. This reduces the need for multiple systems, minimizing manual work and synchronizing operations in real time.
Where hoteliers push back
Reservation workflows within Cloudbeds are simple and efficient, notably for check-in and check-out processes. This feature greatly reduces administra... Reservation workflows within Cloudbeds are simple and efficient, notably for check-in and check-out processes. This feature greatly reduces administrative load, errors, and improves overall operational productivity. The system's drag-and-drop functionality is highlighted as particularly useful.
While Cloudbeds offers robust reporting features, users note a need for more flexibility in customization, as tailored management insights would be va... While Cloudbeds offers robust reporting features, users note a need for more flexibility in customization, as tailored management insights would be valuable for strategic decisions. This is a recurring theme among those seeking deeper analytics and visualization.
Ranks higher for
Unique capabilities
What hoteliers love
Users value Mews for its customizable workflows and flexibility in adapting to diverse hotel types and operational needs. Despite this, some note that... Users value Mews for its customizable workflows and flexibility in adapting to diverse hotel types and operational needs. Despite this, some note that more advanced configuration options, particularly in report generation and billing, could enhance the platform’s utility further.
The system is praised for automating many routine tasks like billing and invoicing, which reduces manual errors and allows staff to focus on deliverin... The system is praised for automating many routine tasks like billing and invoicing, which reduces manual errors and allows staff to focus on delivering a superior guest experience. However, some reviews mention that while automation works well, the billing process can sometimes be complex.
The onboarding experience with Mews has been inconsistent, with some users praising the hands-on approach while others faced challenges with initial s... The onboarding experience with Mews has been inconsistent, with some users praising the hands-on approach while others faced challenges with initial setup efficiency. The support team's responsiveness has improved over time, enhancing problem resolution and user satisfaction.
Where hoteliers push back
While Mews automates billing, users report difficulties with its complexity and limitations in reporting and analytics. Enhancing these areas could pr... While Mews automates billing, users report difficulties with its complexity and limitations in reporting and analytics. Enhancing these areas could provide better insights and flexibility for users managing financial operations.
Mews provides a strong foundation for revenue management with its integration capabilities, but users indicate opportunities for improvement in dynami... Mews provides a strong foundation for revenue management with its integration capabilities, but users indicate opportunities for improvement in dynamic pricing tools and advanced analytics, especially in multi-property operations.
Ranks higher for
Unique capabilities
Frequently Asked Questions About Cloudbeds PMS vs Mews PMS
Can Cloudbeds PMS replace Mews PMS?
It depends on your requirements. Cloudbeds PMS and Mews PMS share many core Property Management Systems features, but each has unique capabilities. Cloudbeds PMS offers 190 verified integration partners, while Mews PMS offers 336. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Mews PMS leads in ease of use at 4.7/5 vs 4.6/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Cloudbeds PMS or Mews PMS offer a free plan?
Cloudbeds PMS: No. Mews PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Cloudbeds PMS and Mews PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Cloudbeds has an HT Score of 100 and Mews has 100. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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