How Does Cloudbeds PMS Compare to protel PMS (by Planet)?

Side-by-side ratings based on 1,547 verified hotelier reviews on HTR.

	Cloudbeds	Planet
HTScore	100	75
Likelihood to Recommend	92%	80%
Ease of Use	4.6/5	4.2/5
Customer Support	4.4/5	4.0/5
Value for Money	4.4/5	3.8/5

Starting Price	From $600/mo	From $500/mo
Verified Reviews	1,419	128

What Are the Pros and Cons of Cloudbeds PMS vs protel PMS (by Planet)?

After analyzing 1,547 verified reviews, Cloudbeds users most value its reservations and calendar management, ease of use and system simplicity, reporting and analytics, while Planet users highlight functionality and features, ease of use, multi-property management. Click any theme to see what reviewers say.

Cloudbeds	Planet
Pros
+ Reservations and calendar management ▾ Users consistently say Cloudbeds makes it easy to view, move, split, and update reservations from a single calendar, which speeds up front-desk work and reduces errors. Many mention drag-and-drop changes, room moves, stay extensions, and a clear occupancy overview as major daily-operational benefits.	+ Functionality and Features ▾ Users appreciate Protel's extensive features for managing single properties, with comprehensive tools for reporting, room plans, and rate management. However, many reviews expressed disappointment that a lot of these functionalities are incomplete, buggy, or missing entirely when dealing with more complex setups or multi-property environments. Custom reports and seamless integration with other tools are also highlighted as beneficial.
+ Ease of use and system simplicity ▾ A major theme is that Cloudbeds is easy to learn and simple enough for small and medium properties with limited staff or technical expertise. Reviewers repeatedly say the interface reduces training time and lets teams focus on guests rather than wrestling with the software.	+ Ease of Use ▾ The user interface is generally praised for being intuitive and easy to navigate. Many users found Protel Air particularly user-friendly and noted the efficiency in managing daily operations. However, certain updates have made certain functions more complex and less intuitive than before.
+ Reporting and analytics ▾ Reporting is one of Cloudbeds’ most valued strengths because it helps teams review occupancy, revenue, cancellations, and business performance without manual spreadsheets. At the same time, many users want faster downloads, better filtering, more customization, and more modern dashboard-style visuals.	+ Multi-property Management ▾ Protel's performance in catering to multi-property environments received mixed feedback. While some users praised its organizational tools and interfaces, many found the system frustratingly limited for multi-location setups, highlighting significant bugs and reduced functionalities.
+ Channel management and OTA synchronization ▾ Cloudbeds is frequently valued for consolidating OTA distribution and updating availability/rates across channels from one system, which reduces overbooking risk and saves time. Several reviewers note that synchronization is generally strong, though some mention occasional delays or the need for clearer pending-status visibility.
Cons
− Customer support and onboarding ▾ Support is usually described as helpful and knowledgeable once reached, and many users praise the onboarding experience or training materials. The biggest complaint is the lack of fast live phone help, with some reviewers saying chat queues, ticketing, or slow follow-up make urgent hotel issues harder to resolve.	− Support Issues ▾ Customer support is a consistent area of concern. Reviews mentioned long waiting times for support requests, lack of phone availability, and poor response times after the acquisition by Planet. Users recommend improving the speed and reliability of customer service.
− Billing, invoices, and payments ▾ Users like that Cloudbeds keeps payments, invoices, folios, receipts, and split bills in one place, which simplifies front-desk and finance work. However, some mention pay-by-link or gateway setup issues, local invoice/tax requirements, and the need for smoother payment workflows.	− Customization and Flexibility ▾ Users are generally happy with the level of customization available in Protel, allowing them to adapt the system to better fit their specific needs. However, this flexibility often comes at a high cost, and some required features are only available through paid custom development.
− Mobile app limitations ▾ The mobile app is a recurring pain point: reviewers say it is often too limited for creating reservations, editing bookings, or managing operations on the go. Several also mention instability, slow loading, freezes, or weak notifications, making it more of a viewing tool than a true mobile workstation.	− System Performance and Reliability ▾ Overall reliability and performance are seen as problematic, with frequent mentions of the system slowing down or crashing, especially when handling complex tasks or many users. This impacts daily operations and is a critical concern for hoteliers who need consistent performance.

Cloudbeds vs Planet: Rankings by Hotel Segment

How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.

By Hotel Size

Segment	Cloudbeds	Planet
Small (10-24 rooms) ▾	#1 694 reviews	#24 38 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among small hotels on HotelTechReport, noted for its ability to centralize operations and prevent overbookings through reliable channel management. Reviewers appreciate the "clean and visually appealing" calendar, which simplifies reservation management and enhances daily workflows. Planet Planet is a top Property Management Systems pick among small hotels on HotelTechReport, praised for its knowledgeable support team that is quick to resolve issues and minimize training requirements for new staff. This capability directly enhances daily operations and overall service quality.
Mid-Size (25-74 rooms) ▾	#4 222 reviews	#14 62 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among mid-sized hotels on HotelTechReport, thanks to its integrated payment system that simplifies financial control with features like chargeback protection and consolidated reporting. Users value the platform's intuitive nature, enhancing team performance and streamlining operations, which is crucial for properties aiming for efficiency. Planet Planet is a top Property Management Systems pick among mid-sized hotels on HotelTechReport, with a standout ability to efficiently manage operations across multiple property types within a single system, enhancing the overall experience for both staff and guests.
Large (75-199 rooms) ▾	#4 48 reviews	#12 15 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among large hotels on HotelTechReport, credited for its comprehensive training resources that ease the onboarding process for new staff. Hoteliers appreciate how "new employees learn quickly," allowing for swift implementation across teams. Planet Planet is a top Property Management Systems pick among large hotels on HotelTechReport, with a notable feature for managing multiple properties within a centralized view, easing daily operations across various locations. Users commend how this capability allows for "very comprehensive functional coverage" of front office activities and more complex hotel management tasks.
X-Large (200+ rooms)	#15 3 reviews	#37 1 reviews

By Property Type

Segment	Cloudbeds	Planet
Boutique ▾	#1 562 reviews	#20 51 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among boutique hotels on HotelTechReport because it provides a clear, organized calendar that allows hotel staff to manage reservations effectively, enabling quick checks on room availability and guest assignments. The ability to "move reservations on the calendar" enhances efficiency, making daily operations smoother. Planet Planet is a top Property Management Systems pick among boutique hotels on HotelTechReport, noted for its strong customization capabilities that allow operators to tailor workflows to their specific needs, making daily tasks more efficient. Hoteliers appreciate the rapid onboarding process, thanks to supportive implementation teams.
Luxury ▾	#4 242 reviews	#20 37 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among luxury hotels on HotelTechReport, as it simplifies management with an integrated channel manager that helps avoid overbookings by synchronizing rates and availability across platforms. Hoteliers highlight how this feature significantly reduces the effort needed for manual updates, enhancing operational efficiency. Planet Planet is a top Property Management Systems pick among luxury hotels on HotelTechReport, particularly for its strong integration capabilities, enabling properties to connect seamlessly with various existing hotel technologies. Hoteliers appreciate the enhanced support provided, noting that “response times are quicker and follow-up information is 100%.
Branded / Chain ▾	#6 126 reviews	#17 38 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among branded hotels on HotelTechReport, noted for centralizing operations to deliver "better real-time control over inventory, pricing, and reservations across all channels." This integration helps reduce manual tasks, allowing staff to focus more on guest engagement. Planet Planet is a top Property Management Systems pick among branded hotels on HotelTechReport, praised for its improved support and rapid response times, allowing teams to resolve issues quickly. Hoteliers note that "customer support assists in a timely manner," making daily operations smoother.
Extended Stay ▾	#2 100 reviews	#19 11 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among Extended-Stay-Serviced-Apartments on HotelTechReport, recognized for its seamless integration across over 300 online travel agencies, which simplifies managing rates and availability. This capability has notably increased direct bookings, enabling properties to focus on guest satisfaction while maximizing revenue. Planet Planet is a top Property Management Systems pick among Extended-Stay-Serviced-Apartments on HotelTechReport, thanks to its ability to support complex pricing strategies and diverse modules, enhancing operational flexibility. Hoteliers note that its "variety of modules" greatly aids in managing both housekeeping and maintenance effectively.

By Region

Segment	Cloudbeds	Planet
North America ▾	#2 468 reviews	#30 6 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among mid-sized hotels in North America on HotelTechReport, especially praised for its real-time updates across OTAs which dramatically reduces the risk of overbookings. This capability allows properties to manage online visibility and reservations efficiently, enhancing operational control. Planet Planet is a top Property Management Systems pick among North America on HotelTechReport, noted for improving check-in and check-out efficiency by 50% compared to other systems. Hoteliers appreciate the thorough onboarding process, making the transition smooth for their teams.
Europe ▾	#7 175 reviews	#10 100 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among small hotels in Europe on HotelTechReport, noted for its automated payment collection that simplifies booking management. One hotelier highlighted how it “saves time managing properties,” helping staff focus more on guests. Planet Planet is a top Property Management Systems pick among mid-sized hotels in Europe on HotelTechReport, appreciated for its solid backend that simplifies managing multiple properties under one system. Hoteliers highlight that it greatly enhances operational oversight and guest experience, saying it "streamlines our processes.
Asia Pacific ▾	#3 340 reviews	—
Cloudbeds Cloudbeds is a top Property Management Systems pick among Asia Pacific hoteliers on HotelTechReport, praised for its comprehensive calendar that simplifies daily operations by consolidating reservations, guest information, and occupancy details all in one place. This visibility allows staff to efficiently manage bookings and focus more on guest service. Planet No segment summary available.
Middle East ▾	#7 12 reviews	#14 2 reviews
Cloudbeds Cloudbeds is a top Property Management Systems pick among mid-sized hotels in the Middle East on HotelTechReport, valued for its ability to connect with over 300 OTAs, enabling hoteliers to manage flexible pricing strategies and effectively reach diverse market segments. Planet No segment summary available.

The Decision
Choosing between Cloudbeds PMS and protel PMS hinges on your hotel's specific needs and the kind of operational sophistication you require. Both systems aim to streamline hotel management but diverge significantly in features, user experience, and customer support, making your decision critical. With Cloudbeds boasting recent, more numerous reviews, it currently holds a stronger reputation among hoteliers. Are you prioritizing ease of use and rapid growth, or advanced integration and flexibility?

Is Cloudbeds or protel Better for Hotels?

Both Cloudbeds and protel address core property management needs, including reservations, billing, and guest data. Cloudbeds excels in providing an all-in-one, intuitive platform suitable for small to medium hotels aiming for rapid growth and simplicity, while protel offers a highly customizable, scalable solution favored by larger and complex operations, especially those with multi-property portfolios. Do you need a straightforward system that gets you up and running quickly, or a flexible backbone for complex, multi-location management?

While Cloudbeds’s strengths lie in its seamless integrations, real-time channel management, and user-friendly interface, protel’s core advantage is its extensive customization, broad integration ecosystem, and ability to operate in both cloud and on-premise environments. Which features are more vital for your hotel: quick onboarding and a unified system or tailored workflows and deep integration options?

Cloudbeds vs protel: Which Should Your Hotel Choose?

If your hotel needs a modern, easy-to-learn platform that minimizes manual work and supports rapid growth—especially in the boutique, hostel, or small hotel segment—Cloudbeds is the clear choice. Its high user rating (4.63/5 vs 4.11/5) and recent review volume (1071 reviews, 81 in the last six months) reinforce its popularity and ongoing improvements.

Conversely, if your hotel management requires highly customizable workflows, extensive integration with third-party systems, or on-premise options for complex or large portfolios, protel’s versatility and its solid 3.74/5 value rating make it suitable. It's especially fitting for hotels with multi-property setups that prioritize detailed control over operations.

Is Cloudbeds or protel Easier to Use?

Cloudbeds’s intuitive and straightforward interface earns a 4.61/5 ease-of-use rating from users, with many praising its minimal learning curve. Implementation is smooth, and staff adoption is generally high, making it ideal for hotels that want rapid deployment with minimal fuss.

Protel scores a 4.12/5 in ease of use, with some users noting the interface can be complex initially, especially for larger, multi-property environments. Support response times and system bugs have historically hampered onboarding, making it less suitable for hotels seeking quick, simple implementation.

Edge: Cloudbeds.

Which Has Better Features: Cloudbeds or protel?

Cloudbeds offers 24 features exclusive to its system, including a channel manager, guest messaging, online check-in, and mobile app support. Its 40 shared features include inventory management, automated audits, and multilingual capabilities, making it a comprehensive platform.

Protel provides 6 unique features such as its booking engine and extensive customization options, but it relies heavily on its core property management functions. Cloudbeds’s broader feature set, especially in revenue management and automation, gives it a decisive edge.

Edge: Cloudbeds.

Which Has Better Customer Support: Cloudbeds or protel?

Cloudbeds’s support scores a 4.41/5, with recent reviews emphasizing responsive, helpful service and a proactive support team. Users comment on its quick response times and effective onboarding, especially vital for fast-growing hotels.

Protel’s support scores 3.95/5, with many reviews citing slow response times and unresolved bugs, especially after its acquisition by Planet. Some users express frustration with lengthy support queues and inconsistent service quality.

Edge: Cloudbeds.

Which Has More Integrations: Cloudbeds or protel?

Cloudbeds connects to 190 verified partners, including major travel and payment integrations like Expedia, QuickBooks, and PayPal. Its extensive marketplace supports rapid integration of third-party tools, enhancing operational flexibility.

Protel boasts 195 verified integrations, including over 1,200 systems, with a focus on advanced technology and detailed customization. However, some users report lengthy, complex implementation processes.

Edge: protel.

Which Do Hoteliers Rate Higher: Cloudbeds or protel?

Cloudbeds’s current rating of 4.63/5 and more recent reviews (81 in the past six months) show consistent, positive feedback from small and boutique hotels, hostels, and resorts. Hotels repeatedly praise its ease of use, support, and ability to grow with their needs.

Protel’s reviews (105 total, mostly older) highlight robust features but report frustrations with bugs and slow support, especially in multi-property environments. Its ratings are lower, reflecting less recent user satisfaction.

Edge: Cloudbeds.

How Much Do Cloudbeds and protel Cost?

Cloudbeds charges $600 monthly, with no free tier or trial, reflecting its focus on small to mid-sized hotels willing to invest in an all-in-one platform. The pricing emphasizes ease of deployment and extensive features.

Protel costs $500 monthly, with similar no-trial policies, but is often viewed as a more expensive option given its complexity and implementation requirements. Pricing differences are marginal but reflect different target markets and feature sets.

What Type of Hotel Should Use Cloudbeds?

Hotels that want a straightforward, easy-to-implement system for growth.
Small to medium properties, boutique hotels, hostels, or vacation rentals.
Teams prioritizing rapid onboarding and mobile access.
Hotels seeking an integrated booking engine and channel manager.
Not ideal if your hotel needs deep customization or complex multi-property management.

What Type of Hotel Should Use protel?

Hotels with complex operations requiring tailored workflows.
Multi-property groups or resort chains needing detailed control.
Hotels preferring a hybrid cloud and on-premise setup.
Teams looking for extensive integration and automation.
Not ideal if quick deployment or simple user interfaces are your priority.

protel vs Cloudbeds: The Bottom Line for Hotels

Cloudbeds provides an accessible, feature-rich platform that supports rapid growth and ease of use, making it ideal for small and boutique hotels. Its recent surge in reviews and higher ratings suggest it’s the preferred choice for hoteliers seeking a reliable, modern system that scales.

Protel, with its broad customization and integration options, caters best to larger, complex properties or chains needing detailed operational control. However, its slower support response and older reviews make it less appealing for hotels prioritizing user experience and support.

If your hotel values simplicity, support, and scalable features, Cloudbeds is the better fit. For those with intricate needs and a focus on deep customization, protel remains a viable but more demanding option.

How Much Do Cloudbeds PMS and protel PMS (by Planet) Cost?

Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.

	Cloudbeds	Planet
Starting Price	From $600/mo	From $500/mo

Feature Comparison: Cloudbeds PMS vs protel PMS (by Planet)

These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.

Feature	Cloudbeds	Planet
▾ Accounting & Finance	100%	80%
Direct billing
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)
Automated night audit
▾ Marketing & Ecommerce	100%	88%
Guest Communication (SMS Messaging)
Native Email Marketing
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine
Transactional Emails (booking, folios, etc)
▾ Administration & Configuration	75%	100%
Centralized user & role management
Multi-lingual
Cloud based
On premise
▾ Customer Management	100%	75%
Guest Communication (SMS Messaging)
Guest profiles
Centralized Messaging
Transactional Emails (booking, folios, etc)
▾ Front Office	92%	59%
Mobile Device Notes & Tasks (Voice-to-Text)
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management
Automated reminders
Guest profiles
Tablet/Kiosk Check-in
Payment Requests
Centralized Messaging
Automated Space Optimization
▾ Groups Management	100%	100%
Group functionality
Automated Space Optimization
▾ Guest Experience	100%	45%
Integrated ID & Passport Scanner
Digital Registration
Guest App
Online Check-in
Online Checkout
Guest Messaging
Transactional Emails (booking, folios, etc)
ID Scanning & Registration Pre-fill
Lobby Kiosk
▾ Housekeeping	100%	50%
Housekeeping module
Housekeeping Mobile App
Real-Time Status Updates
Automated Assignments
Real Time Reporting
Shift Planning
Employee Messaging
Online Checkout
▾ Payments	100%	100%
Integrated Payment Terminal & Card Reader
Direct billing
Multi-currency
Payment processing
Payment Requests
▾ Reservations Management	100%	89%
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart
Rate Management
Automated Space Optimization
Rules Based Room Assignments
Transactional Emails (booking, folios, etc)
▾ Revenue Management	100%	100%
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing
▾ Taxes & Compliance	100%	100%
PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration
▾ Support & Training	100%	100%
Online 24/7 support
▾ Food & Beverage	100%	0%
EPoS
▾ Spa	100%	0%
Spa & Wellness Module

Real-World Results: Cloudbeds vs Planet by Business Goal

We analyzed 13 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.

Increase Revenue & Reduce Costs

Himmapana Villas Mid-Size

+ Growth in direct bookings: the combination of a strong social media presence and an effective online booking and payment system has led to a significant increase in direct bookings.

+ Operational efficiency: the adoption of a simple yet effective hotel management system has streamlined day-to-day operations, efficiently handling over 2,000 bookings annually, including special guest requests.

+ Remote management flexibility: the use of a cloud-based platform allows for the convenient remote management of the property, enabling operations to be handled effectively both on-site and during travel.

"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."

Thomas K. Petersen

Managing Partner

Planet

No published case study for this goal yet.

Increase Operational Efficiency

Flor Parks Small

+ 17% increase in online reviews

+ 11% of monthly bookings from Google Free Listings

+ Fully integrated booking engine & channel manager

"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."

VM

Victor Menor

Operations Manager

Bergwelt Grindelwald Resort Small

+ Significant Time Savings Bergwelt Grindelwald reclaimed over 25 staff hours each month by automating check

+ �ins, registration forms, and guest communication, freeing the team to focus on service instead of paperwork.

+ Major Revenue Growth The hotel generated

"It feels like a partnership, not a product. Our feedback is always heard and acted on. We’re working together for the shared goal of great guest service."

Tanja Münker

General Manager

Improve Guest Experience

The Pad Silverthorne Small

+ 60% direct bookings in year one

+ 95% guest rating with 1000+ reviews

+ High OTA click-through rates, with lower cancellation rates

"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."

Kevin Bowen

Director of Operations

Planet

No published case study for this goal yet.

Cloudbeds vs Planet: The Bottom Line

Cloudbeds

4.6/5 from 1,419 reviews

What hoteliers love

Reservations and calendar management 75% positive

Users consistently say Cloudbeds makes it easy to view, move, split, and update reservations from a single calendar, which speeds up front-desk work a... Users consistently say Cloudbeds makes it easy to view, move, split, and update reservations from a single calendar, which speeds up front-desk work and reduces errors. Many mention drag-and-drop changes, room moves, stay extensions, and a clear occupancy overview as major daily-operational benefits.

Ease of use and system simplicity 82% positive

A major theme is that Cloudbeds is easy to learn and simple enough for small and medium properties with limited staff or technical expertise. Reviewer... A major theme is that Cloudbeds is easy to learn and simple enough for small and medium properties with limited staff or technical expertise. Reviewers repeatedly say the interface reduces training time and lets teams focus on guests rather than wrestling with the software.

Reporting and analytics 70% positive

Reporting is one of Cloudbeds’ most valued strengths because it helps teams review occupancy, revenue, cancellations, and business performance without... Reporting is one of Cloudbeds’ most valued strengths because it helps teams review occupancy, revenue, cancellations, and business performance without manual spreadsheets. At the same time, many users want faster downloads, better filtering, more customization, and more modern dashboard-style visuals.

Where hoteliers push back

Customer support and onboarding 49% negative

Support is usually described as helpful and knowledgeable once reached, and many users praise the onboarding experience or training materials. The big... Support is usually described as helpful and knowledgeable once reached, and many users praise the onboarding experience or training materials. The biggest complaint is the lack of fast live phone help, with some reviewers saying chat queues, ticketing, or slow follow-up make urgent hotel issues harder to resolve.

Billing, invoices, and payments 49% negative

Users like that Cloudbeds keeps payments, invoices, folios, receipts, and split bills in one place, which simplifies front-desk and finance work. Howe... Users like that Cloudbeds keeps payments, invoices, folios, receipts, and split bills in one place, which simplifies front-desk and finance work. However, some mention pay-by-link or gateway setup issues, local invoice/tax requirements, and the need for smoother payment workflows.

Ranks higher for

Large (75-199 rooms) #4 vs #12

Mid-Size (25-74 rooms) #4 vs #14

Small (10-24 rooms) #1 vs #24

X-Large (200+ rooms) #15 vs #37

Unique capabilities

Channel Manager PMS connectivity Analytics dashboard Inventory Management 2-way real time integrations

4.6/5 ease of use 4.4/5 support 208 integrations

Visit Website

Planet

4.0/5 from 128 reviews

What hoteliers love

Functionality and Features 71% positive

Users appreciate Protel's extensive features for managing single properties, with comprehensive tools for reporting, room plans, and rate management.... Users appreciate Protel's extensive features for managing single properties, with comprehensive tools for reporting, room plans, and rate management. However, many reviews expressed disappointment that a lot of these functionalities are incomplete, buggy, or missing entirely when dealing with more complex setups or multi-property environments. Custom reports and seamless integration with other tools are also highlighted as beneficial.

Ease of Use 77% positive

The user interface is generally praised for being intuitive and easy to navigate. Many users found Protel Air particularly user-friendly and noted the... The user interface is generally praised for being intuitive and easy to navigate. Many users found Protel Air particularly user-friendly and noted the efficiency in managing daily operations. However, certain updates have made certain functions more complex and less intuitive than before.

Multi-property Management 71% positive

Protel's performance in catering to multi-property environments received mixed feedback. While some users praised its organizational tools and interfa... Protel's performance in catering to multi-property environments received mixed feedback. While some users praised its organizational tools and interfaces, many found the system frustratingly limited for multi-location setups, highlighting significant bugs and reduced functionalities.

Where hoteliers push back

Support Issues 49% negative

Customer support is a consistent area of concern. Reviews mentioned long waiting times for support requests, lack of phone availability, and poor resp... Customer support is a consistent area of concern. Reviews mentioned long waiting times for support requests, lack of phone availability, and poor response times after the acquisition by Planet. Users recommend improving the speed and reliability of customer service.

Customization and Flexibility 69% negative

Users are generally happy with the level of customization available in Protel, allowing them to adapt the system to better fit their specific needs. H... Users are generally happy with the level of customization available in Protel, allowing them to adapt the system to better fit their specific needs. However, this flexibility often comes at a high cost, and some required features are only available through paid custom development.

Ranks higher for

AT #3 vs #11

DE #2 vs #9

SE #6 vs #8

ZA #4 vs #6

Unique capabilities

On premise Multi-currency Multi-lingual Guest profiles Guest CRM

4.2/5 ease of use 4.0/5 support 196 integrations

Visit Profile

Where the ratings diverge most

Overall Rating Cloudbeds 4.6 vs 4.0 (+0.6)

Ease of Use Cloudbeds 4.6 vs 4.2 (+0.4)

Customer Support Cloudbeds 4.4 vs 4.0 (+0.4)

Value for Money Cloudbeds 4.4 vs 3.8 (+0.6)

Onboarding Cloudbeds 4.5 vs 3.8 (+0.7)

Frequently Asked Questions About Cloudbeds PMS vs protel PMS (by Planet)

Can Cloudbeds PMS replace protel PMS (by Planet)?

It depends on your requirements. Cloudbeds PMS and protel PMS (by Planet) share many core Property Management Systems features, but each has unique capabilities. Cloudbeds PMS offers 208 verified integration partners, while protel PMS (by Planet) offers 196. Review the feature comparison above to see where they differ before switching.

Which is better for small or independent hotels?

Small hotels should prioritize ease of use and fast onboarding. Cloudbeds PMS leads in ease of use at 4.6/5 vs 4.2/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.

Do Cloudbeds PMS or protel PMS (by Planet) offer a free plan?

Cloudbeds PMS: No. protel PMS (by Planet): No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.

How Does HTR Evaluate and Rank Cloudbeds PMS and protel PMS (by Planet)?

The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Cloudbeds has an HT Score of 100 and Planet has 75. Here is how the score is calculated.

Criteria Group	Weight	What It Measures
Customer Ratings & Reviews		How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias.
Partner Ecosystem		How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack.
Customer Centricity		How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features.
Reach, Staying Power & Resources		How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity.

Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →

Cloudbeds PMS vs. protel PMS (by Planet):
Which Is Right for You?

How Does Cloudbeds PMS Compare to protel PMS (by Planet)?

What Are the Pros and Cons of Cloudbeds PMS vs protel PMS (by Planet)?

Cloudbeds vs Planet: Rankings by Hotel Segment

Is Cloudbeds or protel Better for Hotels?

Cloudbeds vs protel: Which Should Your Hotel Choose?

Is Cloudbeds or protel Easier to Use?

Which Has Better Features: Cloudbeds or protel?

Which Has Better Customer Support: Cloudbeds or protel?

Which Has More Integrations: Cloudbeds or protel?

Which Do Hoteliers Rate Higher: Cloudbeds or protel?

How Much Do Cloudbeds and protel Cost?

What Type of Hotel Should Use Cloudbeds?

What Type of Hotel Should Use protel?

protel vs Cloudbeds: The Bottom Line for Hotels

How Much Do Cloudbeds PMS and protel PMS (by Planet) Cost?

Feature Comparison: Cloudbeds PMS vs protel PMS (by Planet)

Real-World Results: Cloudbeds vs Planet by Business Goal

Cloudbeds vs Planet: The Bottom Line

Frequently Asked Questions About Cloudbeds PMS vs protel PMS (by Planet)

Can Cloudbeds PMS replace protel PMS (by Planet)?

Which is better for small or independent hotels?

Do Cloudbeds PMS or protel PMS (by Planet) offer a free plan?

How Does HTR Evaluate and Rank Cloudbeds PMS and protel PMS (by Planet)?

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Cloudbeds PMS vs. protel PMS (by Planet): Which Is Right for You?

How Does Cloudbeds PMS Compare to protel PMS (by Planet)?

What Are the Pros and Cons of Cloudbeds PMS vs protel PMS (by Planet)?

Cloudbeds vs Planet: Rankings by Hotel Segment

Is Cloudbeds or protel Better for Hotels?

Cloudbeds vs protel: Which Should Your Hotel Choose?

Is Cloudbeds or protel Easier to Use?

Which Has Better Features: Cloudbeds or protel?

Which Has Better Customer Support: Cloudbeds or protel?

Which Has More Integrations: Cloudbeds or protel?

Which Do Hoteliers Rate Higher: Cloudbeds or protel?

How Much Do Cloudbeds and protel Cost?

What Type of Hotel Should Use Cloudbeds?

What Type of Hotel Should Use protel?

protel vs Cloudbeds: The Bottom Line for Hotels

How Much Do Cloudbeds PMS and protel PMS (by Planet) Cost?

Feature Comparison: Cloudbeds PMS vs protel PMS (by Planet)

Real-World Results: Cloudbeds vs Planet by Business Goal

Cloudbeds vs Planet: The Bottom Line

Frequently Asked Questions About Cloudbeds PMS vs protel PMS (by Planet)

Can Cloudbeds PMS replace protel PMS (by Planet)?

Which is better for small or independent hotels?

Do Cloudbeds PMS or protel PMS (by Planet) offer a free plan?

How Does HTR Evaluate and Rank Cloudbeds PMS and protel PMS (by Planet)?

What Other Property Management Systems Comparisons Are Hoteliers Reading?

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Cloudbeds PMS vs. protel PMS (by Planet):
Which Is Right for You?