Counter vs. Flyhotel:
Which Is Right for You?

The Decision

Choosing between Counter by Counter and Flyhotel by Flyhotel comes down to what your hotel needs most. Counter, with its extensive features and strong user feedback, is a proven option for hostels and small hotels seeking reliable management tools. Flyhotel, on the other hand, offers a comprehensive platform but currently lacks reviews, user ratings, and recent data, making it difficult to assess its suitability.

Counter's 54 recent reviews over the past six months, combined with a high overall rating of 4.73/5, establish it as a trusted choice. Flyhotel, with zero reviews and no recent activity, remains an unproven contender. Are you comfortable taking a chance on an emerging platform or do you prefer a well-documented, community-tested solution?

Is Counter or Flyhotel better for hotels?

Counter and Flyhotel aim to streamline hotel operations but differ significantly in maturity and features. Counter, launched in 2019, has developed a robust, multi-region presence with features like channel management, booking engine, and guest CRM, primarily serving hostels with 83% of its users. Its reviews highlight ease of use, fast support, and automation, although bugs with bookings and overbookings persist.

Flyhotel, lacking reviews and user data, claims to be a comprehensive PMS but offers no detailed feature list or customer feedback. Its absence of verified integrations and regional presence raises questions about its operational reliability. Does your hotel prioritize proven stability or are you open to newer, less tested solutions?

Counter vs Flyhotel: Which should your hotel choose?

If your hotel needs a feature-rich, reliable PMS with proven support and broad integration options, go with Counter. Its 19 unique features—including channel management, online booking, automated night audits, and guest CRM—are backed by extensive positive reviews. It’s especially suitable for hostels and small hotels looking for an all-in-one system.

If your hotel is seeking a scalable, cloud-based platform with AI-driven insights (based on Flyhotel's claims), and you’re willing to test a less proven product, Flyhotel might appeal. However, without reviews or case studies, it’s hard to justify choosing Flyhotel over Counter at this stage.

Is Counter or Flyhotel easier to use?

Counter boasts a high ease of use rating of 4.6/5, with many reviews praising its intuitive interface, quick onboarding, and mobile accessibility. Support from its team is also highly rated, with specific praise for responsiveness from staff like Evelyn and Max.

Flyhotel’s ease of use is unverified due to a lack of reviews or user feedback. Without concrete data, we can’t determine whether it offers a user-friendly experience comparable to Counter. Edge: Counter.

Which has better features: Counter or Flyhotel?

Counter offers 19 exclusive features, including a comprehensive channel manager, payment processing, booking engine, automated night audit, guest CRM, multi-currency and multilingual support, and group booking management. These features are well-documented and praised in reviews for their utility and stability.

Flyhotel’s feature set remains unverified, with no publicly available details or user testimonials. Its claims of providing a full suite of hotel management tools are unsubstantiated at this point. Edge: Counter.

Which has better customer support: Counter or Flyhotel?

Counter’s support team scores a remarkable 4.96/5, with reviews highlighting quick, helpful responses from staff like Evelyn and Max. Customers appreciate support responsiveness, especially during onboarding and troubleshooting.

Flyhotel’s support quality is unknown due to no reviews or customer feedback. Without user ratings or testimonials, we cannot assess the quality or responsiveness of its support. Edge: Counter.

Which has more integrations: Counter or Flyhotel?

Counter integrates with seven verified partners, including major platforms like Stripe, SiteMinder, Cloudbeds, and Goki. These integrations enhance operational flexibility and expand distribution channels.

Flyhotel has no verified integrations listed, and no partner network data is available. This limits its appeal for hotels needing seamless connectivity. Edge: Counter.

Which do hoteliers rate higher: Counter or Flyhotel?

Counter’s rating of 4.73/5 is supported by 54 reviews, most recent reviews praising ease of use, support, and automation. Its core user base—primarily hostels—gives it a clear track record of satisfaction.

Flyhotel, with no reviews, does not have any ratings or recent feedback to evaluate. Its lack of user data makes it impossible to determine hoteliers’ preferences. Edge: Counter.

How much do Counter and Flyhotel cost?

Counter's pricing information is not publicly disclosed; it is a paid system with no trial or freemium model mentioned. Flyhotel also provides no pricing details, making direct comparison impossible.

Both platforms seem to lack transparent pricing, so consider reaching out for custom quotes or demos before making a decision.

What type of hotel should use Counter?

• Hotels that need a proven, feature-rich PMS with extensive integrations.
• Teams that prioritize ease of use, quick onboarding, and reliable support.
• Properties looking for automation in booking, night audits, and guest management.
• Hotels handling multiple channels and requiring detailed revenue reporting.

Not ideal if your property operates in a niche that demands highly specialized or niche software not covered by Counter’s current feature set.

What type of hotel should use Flyhotel?

• Hotels open to testing new platforms and willing to accept unverified reviews.
• Properties seeking AI-driven insights and automation.
• Hotels with flexible budgets willing to experiment with emerging solutions.
• Teams looking for a cloud-based system with scalable features.

Not ideal if your hotel needs a system with proven stability, extensive integrations, or robust user support, given the current lack of publicly available review data.

The Bottom Line for Hotels

Counter by Counter functions as a stable, well-reviewed PMS with extensive functionalities tailored mainly for hostels and small hotels. Its proven track record, broad integration network, and high customer satisfaction make it a dependable choice.

Flyhotel presents itself as a comprehensive, AI-enhanced PMS but lacks the user reviews and recent activity needed to confidently recommend it. Its unproven status makes it a candidate for exploratory testing rather than a proven operational platform.

If you value reliability backed by user feedback and a solid feature set, Counter is the clear choice. Conversely, if you’re curious about emerging platforms with AI capabilities and are willing to accept some risk, Flyhotel could be worth investigating further.

In conclusion, for now, Counter remains the more confident, tested option for your hotel’s management needs.