The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 395 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Flyhotel shines .
ThinkReservations shines in ease of use and customer support — especially for brand properties (0.0/5) , with exclusive features like Payment processing and Housekeeping module.
Side-by-side ratings based on 395 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $500/mo |
| Verified Reviews | 0 | 395 |
After analyzing 395 verified reviews, Flyhotel users most value its , while ThinkReservations users highlight customer support, operational efficiency, data and reporting. Click any theme to see what reviewers say.
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Customer Support
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Operational Efficiency
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Data and Reporting
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Integration with OTAs
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Flyhotel |
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| Small (10-24 rooms) ▾ | — | #4 145 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #9 25 reviews |
| Large (75-199 rooms) | — | #6 3 reviews |
| X-Large (200+ rooms) | — | #5 1 reviews |
By Property Type
| Segment | Flyhotel |
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| Boutique ▾ | — | #7 100 reviews |
| Luxury ▾ | — | #7 70 reviews |
| Branded / Chain ▾ | — | #7 24 reviews |
| Extended Stay ▾ | — | #11 8 reviews |
By Region
| Segment | Flyhotel |
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| North America ▾ | — | #1 386 reviews |
| Europe | — | #57 0 reviews |
| Asia Pacific | — | #32 0 reviews |
| Middle East | — | #32 0 reviews |
Choosing between Flyhotel and ThinkReservations PMS hinges on your specific operational needs and the size of your property. Flyhotel, despite its promising AI features, offers no reviews or ratings, raising questions about its real-world performance. ThinkReservations, with over 356 recent reviews and a near-perfect score, provides a proven, highly-rated platform that many hoteliers trust for reliability and ease. Which system aligns better with your business goals?
Flyhotel presents itself as a comprehensive property management system, claiming to streamline operations with AI-driven insights and guest review analysis. However, it has zero reviews or ratings, making it impossible to verify its effectiveness or user satisfaction. ThinkReservations, by contrast, boasts a 4.88/5 rating from 356 reviews, with recent feedback emphasizing its ease of use, strong support, and feature set. Are you comfortable adopting a system that lacks user validation?
If your hotel prioritizes proven reliability, integration, and extensive features, ThinkReservations is the clear choice. Its robust suite includes a channel manager, booking engine, payment processing, and guest communication tools, making it ideal for small to mid-sized hotels aiming for operational efficiency and revenue growth. Flyhotel’s AI capabilities are intriguing but untested publicly, so it’s best suited for hotels willing to experiment with unverified solutions.
ThinkReservations has a stellar UI rated 4.82/5, with easy onboarding and a straightforward interface praised by multiple reviewers. Many users describe it as intuitive, making staff adoption simple, even for less tech-savvy teams. Flyhotel provides no user ratings or reviews, so its usability remains unproven. Without user feedback, Flyhotel's ease of use can’t be confidently assessed.
ThinkReservations offers 39 features, including a channel manager, booking engine, automated night audit, guest messaging, and multi-currency support, tailored for hotel operations. Flyhotel has no listed features or integrations, raising doubts about its functionality or scope. The clear edge goes to ThinkReservations, which provides the tools needed to manage a modern hotel efficiently and effectively.
ThinkReservations consistently receives 4.82/5 ratings for customer support, with reviews highlighting responsive, knowledgeable service. Many customers describe their support team as accessible and helpful, crucial for operational success. Flyhotel has no reviews or ratings, so support quality remains unknown. Based on available data, ThinkReservations’s support is a significant advantage.
ThinkReservations integrates with 16 verified partners, including major OTAs like Airbnb, Expedia, and TripAdvisor, as well as additional tools like Sojern and TrustYou. Flyhotel offers no verified integrations, making it less suitable for hotels relying on third-party services. The integration ecosystem favors ThinkReservations for expanding your reach and simplifying management.
With over 356 recent reviews, ThinkReservations enjoys a 4.88/5 rating, especially among small to mid-sized hotels, B&Bs, and boutique properties. Its recent reviews praise its ease of use, robust features, and support. Flyhotel has no reviews or ratings, so its reputation is unverified. For confidence and proven satisfaction, ThinkReservations leads.
Flyhotel’s pricing is not publicly available, leaving uncertainty about costs. ThinkReservations charges $500 upfront, with no recurring fees, making its pricing transparent. The lack of clear Flyhotel pricing makes it difficult to compare value directly, but given the proven track record, ThinkReservations offers predictable, straightforward pricing.
The core difference is that ThinkReservations is a mature, well-reviewed platform with proven features and integrations, whereas Flyhotel remains largely untested by user feedback. If you need a dependable, feature-rich PMS that can drive operational efficiency and revenue, ThinkReservations is the clear choice.
Choose Flyhotel if you are interested in AI capabilities and willing to take a risk on an unreviewed product, or if your hotel is exploring new tech solutions without immediate reliance on existing reputation. However, for most hoteliers evaluating a safe, effective, and well-supported system, ThinkReservations’s track record makes it the smarter investment.
For hotels that want a proven platform with extensive features, integrations, and support, ThinkReservations is the recommended choice. Its high customer ratings and recent reviews confirm its value and reliability in today’s hospitality landscape.
If your hotel is experimental, tech-savvy, or eager to test new AI tools, and you’re comfortable with the unknown, Flyhotel might be worth exploring—but proceed cautiously.
Ultimately, your decision should align with your hotel’s operational maturity, technology needs, and risk appetite. Given the current data, ThinkReservations stands out as the more trusted, comprehensive solution ready to support your hotel’s growth.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| Flyhotel |
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| Starting Price | — | From $500/mo |
According to HTR's product database, Flyhotel and ThinkReservations PMS share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Flyhotel |
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| Booking Engine | ||
| Calendar view | ||
| Channel Manager | ||
| Custom rates | ||
| EPoS | ||
| Payment processing |
Showing top differences. 27 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"I became aware of ThinkReservations at a trade show in the US, and I could see right away that it would help Blue Tang Inn streamline our operations, increase our booking and upsel..."
No published case study for this goal yet.
"ThinkReservations Digital Registration has streamlined our check in process, making my job so much easier. Being able to ask guests for their ID and credit card ahead of time, agre..."
No published case study for this goal yet.
"We try to take care of all the needs of our guests so that they have an experience rather than just a stay"
What hoteliers love
Though already noted as excellent by many, a few reviews express the desire for additional support on weekends to better handle urgent inquiries.
ThinkReservations aids in streamlining operations through digital registration, night audits, and easy management of booking and check-in processes, a... ThinkReservations aids in streamlining operations through digital registration, night audits, and easy management of booking and check-in processes, allowing staff to focus more on guest interactions.
The system offers comprehensive data and reporting features, enabling hoteliers to make informed decisions on pricing, guest satisfaction, and strateg... The system offers comprehensive data and reporting features, enabling hoteliers to make informed decisions on pricing, guest satisfaction, and strategy planning.
Where hoteliers push back
Some reviews highlight issues with the pricing structure, including dissatisfaction with channel manager fees and the high price of features like Thin... Some reviews highlight issues with the pricing structure, including dissatisfaction with channel manager fees and the high price of features like ThinkMessenger.
Mandatory two-step authentication is a point of frustration for some users, who find it burdensome and wish for lower security settings.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Flyhotel and ThinkReservations PMS share many core Property Management Systems features, but each has unique capabilities. Flyhotel offers 0 verified integration partners, while ThinkReservations PMS offers 16. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. ThinkReservations PMS leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Flyhotel: No. ThinkReservations PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Flyhotel has an HT Score of 0 and ThinkReservations has 89. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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