Counter vs. fnsRooms:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) involves weighing several factors, from features and ease of use to customer support and market presence. Counter by Counter emerges as the more established option, with a strong track record and a high volume of recent reviews. Meanwhile, fnsRooms, despite offering a comparable suite of features, lacks recent customer feedback and a broader market footprint. Your hotel’s specific needs will determine which is better suited; but with more reviews and a higher overall rating, Counter is the safer, data-backed choice.

Counter focuses primarily on hostels but also services a range of small and independent hotels, offering an all-in-one platform for daily operations. fnsRooms positions itself as an all-encompassing management tool for various accommodation types but has yet to demonstrate a comparable presence or recent client feedback. Can your property benefit from Counter’s extensive integrations and proven support, or does fnsRooms’s broader functionality appeal more to your operational needs?

Is Counter or fnsRooms Better for Hotels?

Counter and fnsRooms both aim to streamline hotel operations, but they diverge significantly in maturity, market presence, and user feedback. Counter, launched in 2019 and based in Berlin, has a dedicated user base, especially within the hostel segment, with 54 reviews and a recent review count of zero, indicating current customer engagement. Its features include channel management, payment processing, booking engine, and automation tools, making it versatile for small hotels and hostels.

fnsRooms has not published recent reviews or detailed customer feedback, which raises questions about its current market traction. It claims to be an all-in-one solution with real-time analytics and integrated online channel management but lacks the review volume and recent data to substantiate its effectiveness. Is your team prepared to adopt a system with limited recent validation, or would you prefer a platform with proven performance and ongoing support?

Counter’s high scores—4.73 overall and 4.6/5 for ease of use—are supported by the 54 reviews and a 91% likelihood to recommend. In contrast, fnsRooms has no recent reviews, making it difficult to assess user satisfaction confidently. Given the current data, Counter’s established reputation and recent customer feedback make it the stronger candidate for your hotel.

Edge: Counter

Counter vs fnsRooms: Which Should Your Hotel Choose?

If your hotel needs a proven, easy-to-use PMS with extensive integrations, go with Counter. It appeals especially to hostels and small properties seeking a flexible, cloud-based system with channel management, payment processing, and automation features.

If your hotel prioritizes a comprehensive system that covers reservations, guest management, and analytics, and you’re comfortable with limited recent user feedback, fnsRooms might appeal. However, without current reviews or proven support, Counter’s established presence makes it the safer choice for most hoteliers.

For hospitality businesses looking to streamline daily operations, improve guest experiences, and have access to ongoing support, Counter is the clear winner. Conversely, if you are willing to test a less proven platform for potentially broader features, fnsRooms could be considered, but with caution.

Edge: Counter

Is Counter or fnsRooms Easier to Use?

Counter’s UI garners a 4.6/5 rating, with users praising its intuitive, clean interface that simplifies onboarding. Hosted in Berlin with a focus on hostels, it has a reputation for quick staff training and straightforward daily management, supported by high praise for customer support.

fnsRooms, lacking recent reviews, makes it difficult to determine ease of use definitively. Its claim of an intuitive interface is unconfirmed by current user feedback, and there’s no recent customer support data to compare.

Given the recent review volume and ratings, Edge: Counter

Which Has Better Features: Counter or fnsRooms?

Counter offers 19 unique features, including channel management, payment processing, booking engine, automated night audits, guest CRM, multi-lingual support, and ancillary revenue tracking. These specialized features cater to small hotels and hostels seeking operational efficiency.

fnsRooms provides an all-in-one management suite but has not listed specific features, making direct comparison impossible. Its platform claims to streamline reservations, billing, and housekeeping, similar to Counter’s core offerings but without detailed differentiation.

Counter’s dedicated feature set and proven functionality give it an edge in feature depth and reliability. Without verified features for fnsRooms, Counter remains the more feature-rich, dependable choice.

Edge: Counter

Which Has Better Customer Support: Counter or fnsRooms?

Counter’s support scores are an impressive 4.96/5, with reviews highlighting its quick responsiveness and helpfulness. Users mention team members like Evelyn and Max, praising their professionalism and fast problem resolution, although some report slower responses outside peak hours.

fnsRooms offers no recent reviews or detailed feedback on customer support, making it difficult to gauge responsiveness or quality. The absence of recent user validation leaves uncertainty about its support capabilities.

For proven, high-rated support, Edge: Counter

Which Has More Integrations: Counter or fnsRooms?

Counter connects with 7 verified partners, including major platforms like SiteMinder, Stripe, Cloudbeds, and Goki, offering broad integration options for channel management, payments, and access control. These integrations help streamline operations and revenue management.

fnsRooms has no verified integrations listed, limiting its connectivity options. This restricts its ability to fit into existing tech stacks or expand market reach effectively.

Given Counter’s verified integrations and market presence, Edge: Counter

Which Do Hoteliers Rate Higher: Counter or fnsRooms?

Counter has a 4.73/5 overall rating based on 54 reviews, with recent feedback emphasizing ease of use, support, and value. Its primary users—hostels—rate it 4.75/5, reflecting satisfaction with key features and support.

fnsRooms lacks recent reviews, making it impossible to determine current user sentiment. Its absence of recent feedback prevents an accurate comparison.

With recent reviews and higher ratings, Edge: Counter

How Much Do Counter and fnsRooms Cost?

Counter does not list explicit pricing, but no trial or freemium options are available, suggesting custom quotes or subscription-based pricing. Its value for money is rated at 4.8/5, indicating perceived high ROI.

fnsRooms similarly does not publish pricing information, with no free tier or trial options. This lack of transparency makes direct comparison difficult, but Counter’s higher ratings suggest better value.

Edge: Counter

What Type of Hotel Should Use Counter?

• Hotels that need a proven, reliable PMS with extensive integrations and automation.
• Small hotels and hostels seeking a user-friendly system with mobile access.
• Properties that prioritize high-quality customer support and ongoing updates.
• Teams that want a platform with channel management, booking engine, and revenue reporting.
• Hotels looking for a system with high user satisfaction and recent positive reviews.

Not ideal if you require a system with broad global coverage or specific niche features not listed.

What Type of Hotel Should Use fnsRooms?

• Hotels or properties that want an all-in-one management system with real-time analytics.
• Businesses seeking a platform that handles reservations, billing, and guest management in one place.
• Properties looking for a system with straightforward interface and integrated booking channels.
• Teams that are comfortable with less established market presence and limited recent feedback.

Not ideal if your hotel relies heavily on extensive integrations, global support, or proven customer service.

fnsRooms vs Counter: The Bottom Line for Hotels

Counter offers a mature, highly-rated PMS with a proven track record, extensive integrations, and dedicated support, making it a safe choice for your hotel. Its feature set is tailored for small hotels and hostels seeking operational efficiency and guest experience improvements.

fnsRooms presents itself as a comprehensive alternative but lacks recent customer validation, limiting confidence in its current performance. It might suit properties willing to experiment or with specific needs aligned with its offerings, but Counter’s proven reputation makes it the more reliable selection.

When immediate support, proven features, and recent positive reviews matter, Counter is the clear choice. For properties with complex needs willing to take a calculated risk, fnsRooms could be considered, but with caution.