The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 395 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
fnsRooms shines .
ThinkReservations shines in ease of use and customer support — especially for brand properties (0.0/5) , with exclusive features like Payment processing and Guest profiles.
Side-by-side ratings based on 395 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $500/mo |
| Verified Reviews | 0 | 395 |
After analyzing 395 verified reviews, fnsRooms users most value its , while ThinkReservations users highlight customer support, operational efficiency, data and reporting. Click any theme to see what reviewers say.
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Customer Support
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Operational Efficiency
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Data and Reporting
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Integration with OTAs
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | — | #4 145 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #9 25 reviews |
| Large (75-199 rooms) | — | #6 3 reviews |
| X-Large (200+ rooms) | — | #5 1 reviews |
By Property Type
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| Boutique ▾ | — | #7 100 reviews |
| Luxury ▾ | — | #7 70 reviews |
| Branded / Chain ▾ | — | #7 24 reviews |
| Extended Stay ▾ | — | #11 8 reviews |
By Region
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| North America ▾ | — | #1 386 reviews |
| Europe | — | #57 0 reviews |
| Asia Pacific | — | #32 0 reviews |
| Middle East | — | #32 0 reviews |
Choosing the right property management system (PMS) is critical for your hotel's operational efficiency, guest satisfaction, and revenue growth. Both fnsRooms and ThinkReservations aim to streamline your management processes, but their capabilities, support, and market presence differ significantly. Your decision hinges on whether you prioritize a more established system with extensive features and a strong support network or a less documented platform with limited reviews. Which solution aligns best with your hotel’s needs?
fnsRooms presents itself as an all-in-one platform designed to centralize your hotel operations, offering features like reservations, billing, and housekeeping. However, it has a 0/5 overall rating and no recent reviews, raising questions about its current reliability. ThinkReservations, in contrast, boasts a 4.88/5 rating based on 356 reviews, with recent feedback emphasizing its usability and support. How can a system with no recent reviews and a zero rating be the right choice for your hotel?
If your hotel needs a proven, feature-rich PMS with a substantial market presence and modern integrations, ThinkReservations is the clear winner. It’s ideal for small to medium hotels, B&Bs, and inns seeking reliable tools for online booking, guest communication, and revenue management. Conversely, if your hotel is looking for a simple, perhaps more affordable solution without extensive support or recent validation, fnsRooms might seem tempting—though its lack of reviews and features makes it less advisable for growth-oriented properties.
User experience is crucial when adopting new management tools. ThinkReservations excels here, with a 4.82/5 ease-of-use rating backed by recent reviews praising its intuitive interface and onboarding process. Users describe it as “like adding another employee” and appreciate the quick, accessible support team. In contrast, fnsRooms’ UI and ease of adoption are unverified, with no available recent reviews. Edge: ThinkReservations.
ThinkReservations offers a comprehensive suite of 39 features, including channel management, payment processing, booking engine, guest messaging, and digital check-in. It also includes advanced revenue tools like RevPaR and ADR reports. fnsRooms, on the other hand, has no documented features, making it impossible to compare capabilities meaningfully. Given the robust feature set and recent reviews, ThinkReservations holds a decisive edge.
ThinkReservations’ customer support scores are high, with a 4.82/5 rating and praise from reviews for its responsiveness and knowledgeable staff. Users highlight its 24/7 availability and easy access to support during onboarding and ongoing use. fnsRooms’ support rating is unverified, with no recent reviews or data available. Edge: ThinkReservations.
ThinkReservations integrates with 16 verified partners, including major OTAs like Airbnb, Expedia, and TripAdvisor, along with tools like Sojern, TrustYou, and OpenKey. fnsRooms reports no verified integrations, limiting its connectivity options. For hotels relying on multi-channel distribution and seamless guest communication, ThinkReservations’ integrations are a significant advantage. Edge: ThinkReservations.
ThinkReservations’ recent reviews consistently rate it near perfect (4.88/5), especially among B&Bs, inns, and small hotels. These properties appreciate its ease of use, support, and feature set. fnsRooms’ review score is zero, and its lack of recent feedback means we cannot gauge hotel satisfaction. The data clearly favors ThinkReservations. Edge: ThinkReservations.
fnsRooms’ pricing details are unavailable, suggesting it may lack transparent or standardized pricing models. ThinkReservations charges $500 monthly, with no additional implementation fees, making costs predictable for small to medium hotels. Given the lack of pricing transparency for fnsRooms, budget-conscious hoteliers should favor ThinkReservations’ straightforward model.
fnsRooms appears to be a minimal or unverified property management platform with no recent reviews or features documented, making it risky for hotels needing dependable, modern tools. ThinkReservations, with over 350 recent reviews and a near-perfect rating, offers a comprehensive, user-friendly platform that can genuinely improve your daily operations and guest experience.
If your hotel prioritizes proven reliability and extensive capabilities, go with ThinkReservations. It’s the safer choice for hotels aiming to modernize operations, increase revenue, and satisfy guests.
Hotels that need a robust, integrated PMS should choose ThinkReservations for its proven track record, feature set, and customer satisfaction. Conversely, fnsRooms may only suit very small, non-growth-focused properties or those with minimal booking complexity—and even then, caution is advised.
In summary, for most hotels looking for a dependable, feature-rich system, ThinkReservations is the clear choice. Its recent reviews, high ratings, and broad integrations confirm it as the more suitable platform today.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | — | From $500/mo |
According to HTR's product database, fnsRooms and ThinkReservations PMS share 1 features. Here are the key differences — features one has that the other lacks.
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| Booking Engine | ||
| Calendar view | ||
| Channel Manager | ||
| Custom rates | ||
| EPoS | ||
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Showing top differences. 26 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"I became aware of ThinkReservations at a trade show in the US, and I could see right away that it would help Blue Tang Inn streamline our operations, increase our booking and upsel..."
No published case study for this goal yet.
"ThinkReservations Digital Registration has streamlined our check in process, making my job so much easier. Being able to ask guests for their ID and credit card ahead of time, agre..."
No published case study for this goal yet.
"We try to take care of all the needs of our guests so that they have an experience rather than just a stay"
What hoteliers love
Though already noted as excellent by many, a few reviews express the desire for additional support on weekends to better handle urgent inquiries.
ThinkReservations aids in streamlining operations through digital registration, night audits, and easy management of booking and check-in processes, a... ThinkReservations aids in streamlining operations through digital registration, night audits, and easy management of booking and check-in processes, allowing staff to focus more on guest interactions.
The system offers comprehensive data and reporting features, enabling hoteliers to make informed decisions on pricing, guest satisfaction, and strateg... The system offers comprehensive data and reporting features, enabling hoteliers to make informed decisions on pricing, guest satisfaction, and strategy planning.
Where hoteliers push back
Some reviews highlight issues with the pricing structure, including dissatisfaction with channel manager fees and the high price of features like Thin... Some reviews highlight issues with the pricing structure, including dissatisfaction with channel manager fees and the high price of features like ThinkMessenger.
Mandatory two-step authentication is a point of frustration for some users, who find it burdensome and wish for lower security settings.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. fnsRooms and ThinkReservations PMS share many core Property Management Systems features, but each has unique capabilities. fnsRooms offers 0 verified integration partners, while ThinkReservations PMS offers 16. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. ThinkReservations PMS leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
fnsRooms: No. ThinkReservations PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. fnsRooms has an HT Score of 0 and ThinkReservations has 89. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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