Counter vs. Hotel management system:
Which Is Right for You?

The Decision

Choosing a property management system (PMS) can be a game-changer for your hotel, especially when comparing Counter by Counter and High Level Software’s hotel management system. Both aim to streamline operations, but they serve different hotel segments and come with distinct strengths. Counter focuses on hostels, offering dedicated features and a proven track record, while High Level Software’s solution is broader, targeting larger hotels and chains. Which platform aligns best with your current needs and future growth?

Is Counter or High Level Software Better for Hotels?

Counter excels with a solid reputation in the hostel sector, boasting a 4.73/5 overall rating from 54 reviews, and recent feedback confirms its current effectiveness. It provides an extensive set of features that cater to hostel-specific operations, including a channel manager, integrated booking engine, and multi-currency support, all with a user-friendly mobile interface. Conversely, High Level Software has no recent reviews or ratings, indicating a lack of recent user feedback and market presence, especially outside niche hotel segments.

While Counter’s reviews emphasize ease of use, support responsiveness, and a wide range of functionalities, High Level Software’s lack of recent reviews makes it difficult to assess its current performance. Are you willing to rely on a platform with verifiable, recent user feedback, or are you exploring options without clear user insights?

Counter vs High Level Software: Which Should Your Hotel Choose?

If your hotel is a hostel, small inn, or boutique operation focused on simplicity and quick onboarding, Counter is the clear choice. It’s designed specifically for hostels, with 83% of its users in this segment, and its 4.75/5 hotel segment rating confirms high satisfaction. Its comprehensive feature set, including POS, guest CRM, and automation, supports small teams in managing check-ins, bookings, and guest data efficiently.

On the other hand, if your hotel is a larger property, chain, or requires a broad, enterprise-level management system, High Level Software might seem appealing. But without recent reviews or verified features, its suitability remains unproven. For now, Counter offers proven value for small to medium-sized hostels and boutique hotels seeking a reliable, feature-rich PMS with support for growth.

Is Counter or High Level Software Easier to Use?

Counter’s user-friendly design is a standout, earning a 4.6/5 ease of use rating and consistent praise for its intuitive interface, mobile accessibility, and straightforward onboarding. Users highlight its simplicity for staff training and daily operations, with many noting that it requires little teaching and reduces operational stress. Support responsiveness further enhances usability, with team members like Evelyn and Max praised for their quick and helpful responses.

High Level Software, lacking recent reviews, offers no current data on its interface or onboarding experience. Its absence from recent user feedback suggests uncertainty about its ease of use or current user satisfaction levels.

Edge: Counter.

Which Has Better Features: Counter or High Level Software?

Counter offers 19 unique features, including a channel manager, booking engine, automated night audit, guest CRM, multi-lingual support, and ancillary revenue tracking. These functions are tailored for hostel needs, providing tools for group bookings, flexible rates, and online support, making it a comprehensive solution for small operations.

High Level Software claims to be a robust hotel management platform but provides no detailed feature list or recent validation. Without verified features or recent updates, Counter’s feature set stands out clearly as more complete and tailored to hostels and small hotels.

Edge: Counter.

Which Has Better Customer Support: Counter or High Level Software?

Counter’s support team scores an impressive 4.96/5, with reviewers frequently praising its responsiveness and professionalism. Testimonials highlight rapid replies from team members like Evelyn and Max, especially during onboarding or troubleshooting. Customers appreciate the ongoing updates and willingness to improve the system based on user feedback.

High Level Software does not have recent reviews or ratings, so assessing its support quality is impossible. Its absence from recent feedback indicates a potential risk for support issues, especially when rapid resolution is critical.

Edge: Counter.

Which Has More Integrations: Counter or High Level Software?

Counter connects with 7 verified partners, including prominent platforms like SiteMinder, Stripe, Cloudbeds, and Goki, offering extensive connectivity. These integrations cover channel management, payment processing, and access control, streamlining your operations and revenue streams.

High Level Software, with no verified integrations or partner data, leaves hoteliers uncertain about how it fits into an existing tech stack. Without confirmed integrations, Counter’s ecosystem provides a significant advantage for seamless operation.

Edge: Counter.

Which Do Hoteliers Rate Higher: Counter or High Level Software?

Counter enjoys a strong reputation among hostel and small hotel operators, with a 4.75/5 rating from 52 reviews, primarily from Europe, North America, and other regions. Its recent reviews praise its ease of use, support, and feature set. Larger hotels or chains have not provided recent feedback on High Level Software, so their satisfaction levels remain unverified.

The lack of recent reviews for High Level Software makes it impossible to assess current user satisfaction, which diminishes its credibility for decision-making.

Edge: Counter.

How Much Do Counter and High Level Software Cost?

Counter does not publicly disclose its pricing but is known to be a paid platform without a freemium or free trial. Its value is reflected in a suite of features designed for small to medium hotels and hostels.

High Level Software also does not publish pricing information. The absence of transparent costs complicates direct comparison, but with Counter’s proven ROI and support, it offers better value for your investment.

What Type of Hotel Should Use Counter?

• Hotels that operate exclusively as hostels, bed & breakfasts, or inns seeking an easy-to-use, affordable system.
• Teams that need quick onboarding and minimal training.
• Properties focusing on online reservations, group bookings, and multi-currency support.
• Hotels that value responsive customer support and regular feature updates.

Not ideal if you require a system for large-scale enterprise operations or advanced revenue management tools not available in Counter.

What Type of Hotel Should Use High Level Software?

• Larger hotels or hotel chains aiming for a unified management platform.
• Teams that prioritize extensive automation, detailed analytics, and resource management.
• Properties seeking integrations with a broad range of third-party systems.
• Hotels that need real-time updates across multiple locations.

Not ideal if you operate a small hostel or boutique hotel, given the lack of recent user validation and unclear feature scope.

The Bottom Line for Hotels

Counter by Counter is a well-established, highly rated PMS tailored for hostels and small hotels, with recent reviews backing its effectiveness. Its extensive features, ease of use, and top-tier support make it a reliable choice for properties looking to streamline operations and improve guest experiences.

High Level Software’s hotel management system, while potentially suitable for larger properties, currently lacks recent reviews and verified features. Without recent validation, it cannot confidently be recommended over Counter for most hotel types.

For small to medium properties, especially hostels, Counter remains the more proven, user-approved option. Larger hotels or chains may need to evaluate other systems with more transparent, current data before making a decision.

In conclusion, if recent reviews and a proven track record matter most, Counter by Counter is the clear choice.