Counter vs. myCloud Hospitality PMS:
Which Is Right for You?

The Decision

Choosing between Counter and myCloud Hospitality PMS means deciding which system best meets your hotel’s operational needs. Both seek to streamline your hotel management, but they diverge significantly in focus, features, and user base. Counter is tailored explicitly for hostels and small properties, emphasizing simplicity and affordability. myCloud Hospitality PMS targets mid-sized and chain hotels, offering extensive automation and integrations. Which system aligns more with your hotel’s size, complexity, and growth plans?

Counter offers a free, lightweight PMS solution ideal for hostels seeking basic operational management without heavy costs. myCloud PMS, by contrast, is a subscription-based platform designed to automate diverse hotel workflows, with a focus on revenue optimization and guest experience. Do you prioritize ease of use and cost-efficiency, or comprehensive automation and scalable features?

Is Counter or myCloud Hospitality PMS Better for Hotels?

Counter, built specifically for hostels, aims to provide a straightforward, low-cost management system that simplifies check-ins, check-outs, and reservations. Its focus on mobile friendliness and ease of use makes it ideal for small properties with limited technical staff. Conversely, myCloud Hospitality PMS is a more complex, cloud-based solution that offers advanced features like detailed reporting, integrated CRM, mobile check-in, and payment processing, suitable for hotels with more staff and operational needs.

While Counter’s reviews highlight its simplicity and flexibility, recent reviews show it lacks the extensive reporting and automation features favored by larger hotels. myCloud, with nearly double the review count and more recent feedback, demonstrates a consistent high satisfaction rate, especially in automation and integrations. What’s more important—simplicity and cost for a small operation, or automation and scalability for growth?

Counter vs myCloud Hospitality PMS: Which Should Your Hotel Choose?

If your hotel primarily operates as a hostel or small property with minimal staff, Counter’s free, easy-to-learn system is the better fit. It’s highly rated for user-friendliness (4.6/5) and has a dedicated focus on managing guest check-ins and reservations quickly, making it ideal for hostels seeking quick setup and low overhead. However, if your hotel is medium-sized or aims to expand, myCloud PMS’s comprehensive feature set — including revenue management, CRM, online check-ins, and extensive third-party integrations — makes it the more strategic option.

For properties needing detailed analytics and automation, especially those with multi-property management ambitions, myCloud’s 95 reviews in the last six months reveal a stronger, more recent user trust. Conversely, Counter’s user base mostly comprises hostels with a high rating in ease of use and support. Your choice hinges on your hotel’s scale and automation needs.

Is Counter or myCloud Hospitality PMS Easier to Use?

Counter’s UI is praised for simplicity, with a 4.6/5 ease-of-use rating and positive comments about its straightforward interface, especially for staff unfamiliar with PMS systems. Its mobile-friendly design further enhances usability, earning praise from users who find it easy to manage operations on the go. Support staff are highly responsive, with many reviews citing quick help from Evelyn and Max.

myCloud Hospitality PMS scores slightly higher at 4.79/5 and is also praised for its intuitive interface. Users find it easy to train staff and navigate, despite its broader feature set. The platform’s recent reviews emphasize its user-friendliness, even for complex tasks like detailed reporting and integrations. Edge: myCloud Hospitality PMS.

Which Has Better Features: Counter or myCloud Hospitality PMS?

Counter offers a core set of features—reservation management, check-in/out, POS, and basic reporting—that suffice for small hostels. It does not include advanced modules like revenue management, guest CRM, or automated marketing. myCloud, with 40 exclusive features, provides multi-currency support, integrated CRS, guest profiles, digital registration, mobile keys, automated reminders, and more, supporting larger, multi-property hotels.

While Counter’s limited feature set keeps it simple, myCloud’s extensive 40 features enable automation and personalization at scale. If your need is a straightforward hostel PMS, Counter wins; for multi-faceted hotel operations, myCloud’s feature depth is unmatched. Edge: myCloud Hospitality PMS.

Which Has Better Customer Support: Counter or myCloud Hospitality PMS?

Counter’s reviews consistently praise its support team for responsiveness, with mentions of Evelyn and Max providing quick, helpful responses. Its overall customer support score is 4.96/5, reflecting high satisfaction, especially among hostel operators who value fast assistance and flexibility.

myCloud also receives positive reviews with a support score of 4.83/5, noted for their helpfulness and quick responses. Users appreciate the support team’s availability, but recent feedback indicates occasional slowness during system updates or internet issues. Support quality is close, but Counter currently edges ahead for responsiveness. Edge: Counter.

Which Has More Integrations: Counter or myCloud Hospitality PMS?

Counter integrates with seven verified partners, including Stripe, Cloudbeds, and Goki, focusing mainly on payment and channel management. Its integrations are primarily suited for hostel operations, offering essential tools for online booking and payments.

myCloud hospitality PMS boasts 29 verified integrations, including popular booking engines, payment systems, and CRM platforms like Salesforce, Sage, and Lybra Tech. Its broader ecosystem supports complex hotel chains with diverse operational needs. For extensive connectivity, myCloud’s 29 integrations clearly surpass Counter’s offerings. Edge: myCloud Hospitality PMS.

Which Do Hoteliers Rate Higher: Counter or myCloud Hospitality PMS?

Counter’s reviews show a high rating of 4.73/5, with a 91% likelihood of recommendation, especially among hostel operators. Its recent reviews are scarce, but the feedback highlights ease of use and support as key positives.

myCloud Hospitality PMS scores slightly higher at 4.81/5, with a near-identical recommendation rate of 90%. The recent reviews emphasize its automation, reporting, and integration features, showing steady satisfaction across hotel segments, especially in boutique and resort hotels.

Given the more recent reviews and a higher overall rating, myCloud Hospitality PMS holds a slight edge here.

How Much Do Counter and myCloud Hospitality PMS Cost?

Counter is free, making it highly attractive for small hostels with tight budgets. It does not charge implementation or monthly fees, offering a zero-cost entry point.

myCloud Hospitality PMS charges a $900 monthly fee, with no mention of setup or implementation costs. Its subscription model reflects its extensive feature set, targeting hotels willing to invest in automation and integration for operational efficiency.

The choice depends on your budget and needs—Counter for low-cost, simple management, or myCloud for advanced, scalable solutions.

What Type of Hotel Should Use Counter?

• Hotels that operate as hostels or small guesthouses.
• Teams seeking a simple, mobile-friendly management system.
• Properties with limited staff and minimal automation needs.
• Businesses prioritizing ease of setup, quick onboarding, and no upfront costs.
• Properties focusing on basic reservation, check-in/out, and POS functionalities.

Not ideal if your hotel:

• Needs advanced revenue management or detailed analytics.
• Operates multiple properties or chains.
• Requires extensive integrations with third-party systems.
• Seeks automation like guest CRM, email marketing, or contactless check-in.
• Has complex group bookings or dynamic pricing strategies.

Counter is best suited for budget-conscious hostels or small properties that value simplicity over comprehensive functionality.

What Type of Hotel Should Use myCloud Hospitality PMS?

• Hotels and resorts needing extensive automation and customization.
• Branded hotels or chain properties managing multiple locations.
• Properties aiming to maximize revenue through integrated revenue management.
• Hotels seeking detailed reports, guest profiles, and marketing tools.
• Businesses looking for a scalable platform with numerous integrations.

Not ideal if your hotel:

• Is a small hostel with minimal operational complexity.
• Prefers a free, lightweight PMS.
• Needs only basic reservation and check-in features.
• Has limited internet connectivity, affecting cloud-based performance.
• Is not ready to invest in a monthly subscription.

myCloud PMS caters to hotels that want to streamline operations, personalize guest experiences, and scale efficiently.

The Bottom Line for Hotels

Counter and myCloud Hospitality PMS serve very different hotel segments. Counter excels at providing a free, simple solution for hostels and small properties, emphasizing ease of use and quick setup. myCloud, with its extensive automation, integrations, and detailed analytics, is ideal for mid-sized hotels and resorts seeking operational efficiency and revenue growth.

If your hotel is a hostel or small boutique looking to minimize costs, Counter offers a straightforward, no-cost entry. For larger, more complex operations aiming to grow, automate, and personalize, myCloud PMS provides the tools necessary to succeed.

Choose Counter if you want an easy-to-use, budget-friendly system for basic management. Opt for myCloud PMS if your hotel needs a scalable, feature-rich platform that enhances revenue and guest service. Your decision should align with your property’s current size and future ambitions.