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Counter vs. Oasis PMS:
Which Is Right for You?
TLDR
We analyzed 57 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Counter shines in ease of use and customer support , with exclusive features like Payment processing and Housekeeping module.
Oasis Hospitality Software Ltd shines .
How Does Counter Compare to Oasis PMS?
Side-by-side ratings based on 57 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 57 | 0 |
What Are the Pros and Cons of Counter vs Oasis PMS?
After analyzing 57 verified reviews, Counter users most value its user interface and usability, customer support, automated features, while Oasis Hospitality Software Ltd users highlight . Click any theme to see what reviewers say.
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User interface and usability
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Customer support
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Automated features
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Platform integration
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Bug issues
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Reporting and revenue management
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Pricing
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Counter vs Oasis Hospitality Software Ltd: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) ▾ | #26 28 reviews | — |
| Mid-Size (25-74 rooms) | #46 4 reviews | — |
| Large (75-199 rooms) | #32 2 reviews | — |
| X-Large (200+ rooms) | #31 1 reviews | — |
By Property Type
| Segment |
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| Boutique ▾ | #31 16 reviews | — |
| Luxury | #44 4 reviews | — |
| Branded / Chain | #43 4 reviews | — |
| Extended Stay ▾ | #32 5 reviews | — |
By Region
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| North America ▾ | #25 8 reviews | — |
| Europe ▾ | #20 25 reviews | — |
| Asia Pacific | #16 4 reviews | — |
| Middle East | #11 2 reviews | — |
The Decision
Your hotel is evaluating two property management systems—Counter by Counter and Oasis PMS by Oasis Hospitality Software Ltd—to streamline operations, improve guest experience, and boost revenue. While both aim to centralize management tasks, Counter offers a suite of features tailored specifically for hostels and small properties, whereas Oasis PMS presents a broader platform suited for larger hotels and resorts. The key question is which system aligns best with your property's size, needs, and growth plans.
Counter has gained notable traction with 54 recent reviews, a high overall rating of 4.73/5, and a strong user recommendation rate of 91%. Oasis PMS, however, has no recent reviews or ratings, making it difficult to assess current user satisfaction. Considering the recency and volume of Counter's reviews, it remains the more reliable choice for your decision.
Is Counter or Oasis PMS Better for Hotels?
Counter and Oasis PMS target different segments within the hospitality industry. Counter, designed specifically for hostels, offers a user-friendly interface, automated features, and integrations like point-of-sale (POS) systems, which are highly praised by hostel operators. Conversely, Oasis PMS is positioned as a more extensive system for hotels and resorts, offering reservation management, billing, and guest communication—but without recent user feedback to confirm its performance.
Counter's reviews highlight its simplicity and ease of use, with a 4.6/5 ease rating and positive comments about its intuitive design. Oasis PMS, lacking recent reviews, does not provide current insights into user experience or satisfaction levels. This makes Counter the preferable choice, especially if your property is a hostel or small hotel seeking a proven, user-friendly PMS.
Which Has Better Features: Counter or Oasis PMS?
Counter offers 19 exclusive features, including a channel manager, booking engine, payment processing, calendar view, guest CRM, multi-currency handling, and automated night audits—features critical for hostel operations. Oasis PMS's feature set is not specified in detail, but no unique features are listed, and the platform lacks recent reviews confirming its capabilities.
Counter's extensive feature list is tailored for hostel management and small property needs, making it a comprehensive tool for streamlining operations. Oasis PMS's broader market positioning suggests it may have similar core features, but without concrete data, Counter's feature advantage is clear.
Edge: Counter
Which Has Better Customer Support: Counter or Oasis PMS?
Counter's support ratings are outstanding, with a 4.96/5 score and numerous reviews praising its responsiveness. Hoteliers mention staff like Evelyn and Max for their quick, professional assistance, emphasizing the importance of reliable support for smooth operations.
Oasis PMS does not have recent reviews or ratings, making it impossible to evaluate its customer support quality. Given the importance of dependable support in PMS implementation and daily use, Counter clearly has the edge.
Edge: Counter
Which Has More Integrations: Counter or Oasis PMS?
Counter integrates with seven verified partners, including major platforms like SiteMinder, Cloudbeds, and Stripe, facilitating connectivity with popular OTAs and payment providers. Oasis PMS also lists seven verified partners, but without specific details on the integrations, Counter’s partnerships appear more targeted and well-established for hospitality.
Counter’s integrations support central revenue streams, online bookings, and contactless payments, which are essential for modern properties. Oasis PMS’s integrations are less specified, giving Counter the advantage here.
Edge: Counter
Which Do Hoteliers Rate Higher: Counter or Oasis PMS?
Counter boasts 54 recent reviews, a 4.73/5 overall rating, and a 91% likelihood of recommendation, predominantly from hostel operators. Oasis PMS has no recent reviews or ratings, preventing any current satisfaction assessment.
Given the volume and recency of Counter’s positive feedback, it’s clear hoteliers value its usability, support, and features. Without recent Oasis reviews, it cannot be considered a comparable option at this time.
Edge: Counter
How Much Do Counter and Oasis PMS Cost?
Both products do not publicly disclose pricing details; they lack trial options or transparent fee structures. Typically, such systems are priced based on property size, features, and contract length, but without specific data, your hotel would need direct vendor contact for quotes.
Considering the lack of transparent pricing, evaluate your budget and feature needs carefully before engaging with either provider.
What Type of Hotel Should Use Counter?
- Hotels that operate hostels or small properties, primarily seeking an affordable, easy-to-use PMS.
- Teams that need quick onboarding and minimal training.
- Properties emphasizing automation like payment processing and night audits.
- Hotels that value strong customer support and mobile management.
Not ideal if your hotel requires advanced revenue management, complex group bookings, or extensive customization.
What Type of Hotel Should Use Oasis PMS?
- Larger hotels, resorts, or properties with multiple units needing a centralized management system.
- Teams that want integration with a broad array of enterprise-level tools.
- Hotels looking for detailed reservation and billing management across multiple channels.
- Properties with a focus on personalized guest communication and extensive reporting.
Not ideal if your property is a small hostel or boutique hotel seeking a lightweight, straightforward PMS.
The Bottom Line for Hotels
Counter, with more recent reviews, a high overall rating, and a broad feature set tailored for hostels, is the clear choice for small to medium properties. Its ease of use, support, and integrations make it a practical solution for hoteliers prioritizing operational efficiency and guest satisfaction.
Oasis PMS lacks recent feedback, making it difficult to assess current performance. It may suit larger properties or resorts seeking a comprehensive enterprise system but is not recommended without further evaluation.
If your hotel needs a proven, user-friendly PMS with dedicated hostel features, go with Counter. If you operate a large resort or complex property and can evaluate Oasis PMS further, it could be worth exploring—once more recent user insights are available.
In conclusion, for most hoteliers in the decision-making stage today, Counter remains the more reliable, well-supported choice backed by recent, positive user feedback.
How Much Do Counter and Oasis PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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Which Features Does Counter Have That Oasis PMS Doesn't (and Vice Versa)?
According to HTR's product database, Counter and Oasis PMS share 0 features. Here are the key differences — features one has that the other lacks.
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| Booking Engine | ||
| Calendar view | ||
| Channel Manager | ||
| Custom rates | ||
| Payment processing | ||
| RevPaR & ADR Reports |
Showing top differences. 7 more features differ between these products.
Counter vs Oasis Hospitality Software Ltd: The Bottom Line
What hoteliers love
Hoteliers find Counter's interface clean, intuitive, and user-friendly, making it easy to train new staff quickly. The mobile and desktop interfaces w... Hoteliers find Counter's interface clean, intuitive, and user-friendly, making it easy to train new staff quickly. The mobile and desktop interfaces work well, allowing managers to handle tasks remotely. It is particularly noted for its simplicity in calendar and calendar management.
The support team at Counter is frequently praised for its responsiveness and helpfulness. Staff like Evelyn and Max receive specific mentions for thei... The support team at Counter is frequently praised for its responsiveness and helpfulness. Staff like Evelyn and Max receive specific mentions for their professionalism. However, there are concerns about slower support in certain time zones.
Users appreciate Counter's automated features that include tasks like contactless check-in, automating credit card charges, and managing bookings acro... Users appreciate Counter's automated features that include tasks like contactless check-in, automating credit card charges, and managing bookings across platforms. This automation reduces staff workload and improves operational efficiency.
Where hoteliers push back
Several hoteliers mention persistent bugs in the system, particularly issues with overbookings, bed availability display, and system errors during boo... Several hoteliers mention persistent bugs in the system, particularly issues with overbookings, bed availability display, and system errors during booking cancellations. These bugs have a negative impact on daily operations and guest experience.
Hoteliers appreciate Counter's reporting capabilities but note that the reports can be improved for better insights. Revenue management features are s... Hoteliers appreciate Counter's reporting capabilities but note that the reports can be improved for better insights. Revenue management features are seen as lacking, particularly for businesses operating on multiple rate plans or using dynamic pricing.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Counter vs Oasis PMS
Can Counter replace Oasis PMS?
It depends on your requirements. Counter and Oasis PMS share many core Property Management Systems features, but each has unique capabilities. Counter offers 7 verified integration partners, while Oasis PMS offers 7. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Counter leads in ease of use at 4.6/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Counter or Oasis PMS offer a free plan?
Counter: No. Oasis PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Counter and Oasis PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Counter has an HT Score of 17 and Oasis Hospitality Software Ltd has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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