Counter vs. RNS:
Which Is Right for You?

The Decision

Choosing between Counter by Counter and RNS by Rental Network Software hinges on your hotel’s core needs. Counter is a full-featured property management system tailored for hostels, with a focus on operational efficiency, ease of use, and guest management. RNS, on the other hand, emphasizes revenue optimization through advanced pricing analytics and dynamic strategies. Both aim to boost your bottom line, but their strengths serve different hotel profiles.

Counter’s extensive review base and recent feedback give it a clear advantage in reliability and user satisfaction. Since it has 54 reviews and a 4.73-star rating, your team can trust its proven track record. RNS’s absence of recent reviews and zero rating mean its performance remains unvalidated by current hotel operators. Are you prioritizing operational simplicity or revenue maximization?

Counter vs RNS: Which Should Your Hotel Choose?

If your hotel operates primarily as a hostel or budget property with a focus on guest management, Counter is the logical pick. It offers a user-friendly interface, dedicated channel management, and features like online support, POS integration, and group booking tools that are ideal for small to mid-sized hostels. Conversely, if your hotel is more established with a focus on dynamic pricing, revenue management, and data-driven strategies, RNS’s analytics and predictive tools could be more appealing.

Counter is especially suited for properties in regions like Europe, North America, and Asia Pacific, where its extensive integrations and regional support are highly valued. RNS’s lack of regional presence and verified integrations suggest it’s less suitable for properties that need immediate, proven connectivity. So, does your team need robust guest operations or advanced revenue tools?

Is Counter or RNS Easier to Use?

Counter scores a 4.6/5 for ease of use, with many reviews praising its intuitive interface and mobile capability. Hoteliers highlight its simple navigation and quick onboarding, with staff noting they could train new team members rapidly. Support responsiveness is also highly rated, with a 4.96/5 score, and reviews frequently mention helpful staff like Evelyn and Max.

Since RNS provides no recent reviews or user feedback, its usability remains unverified. Without concrete data, it’s uncertain whether RNS’s system is as accessible or straightforward. Based on current insights, Edge: Counter.

Which Has Better Features: Counter or RNS?

Counter boasts 19 unique features, including a channel manager, booking engine, online support, automated night audit, guest CRM, and multi-currency options—many tailored for hostel operations. RNS offers advanced revenue management capabilities but lacks a comparable feature set or dedicated operational tools.

Counter’s comprehensive feature list addresses operational needs from booking to accounting. Its integrated POS, group booking, and multi-lingual support set it apart, especially for small properties. Edge: Counter.

Which Has Better Customer Support: Counter or RNS?

Counter’s support is rated 4.96/5, with multiple reviews citing quick, knowledgeable assistance. Users praise staff like Evelyn and Max, emphasizing their professionalism and responsiveness. This support quality is especially relevant during onboarding and system issues.

RNS provides no recent support reviews or ratings, leaving its customer service quality unknown. Without verified feedback, it’s impossible to assess whether RNS can deliver the same level of support that hoteliers trust with Counter. Edge: Counter.

Which Has More Integrations: Counter or RNS?

Counter offers 7 verified integrations, including channel managers like SiteMinder and global payment providers like Stripe. These connections help streamline operations across multiple platforms and revenue streams.

RNS’s lack of verified integrations indicates limited connectivity options, which could hinder property operations reliant on third-party systems. For properties seeking a flexible, connected system, Counter’s partner network offers a clear advantage. Edge: Counter.

Which Do Hoteliers Rate Higher: Counter or RNS?

Counter’s 54 recent reviews and 4.73-star rating reflect strong hotelier satisfaction, especially among hostel operators. Its ease of use, support quality, and feature set resonate well with small and mid-sized properties.

Since RNS has no recent reviews or ratings, its reputation remains unestablished. As a result, hotel operators seeking proven performance should favor Counter until RNS’s effectiveness is validated. Edge: Counter.

How Much Do Counter and RNS Cost?

Counter does not list explicit pricing but offers a freemium model with no implementation fees, making it accessible for small hostels and budget hotels. The absence of a trial or detailed price structure suggests it targets properties seeking straightforward, predictable costs.

RNS’s pricing details are also unavailable, with no clear indication of whether it offers free tiers or subscription plans. Given the lack of transparent pricing, Counter’s value proposition and free access make it a more attractive choice for budget-conscious hotels.

What Type of Hotel Should Use Counter?

• Hotels that operate primarily as hostels, budget accommodations, or small inns.
• Teams seeking an easy-to-learn, mobile-friendly PMS to streamline guest check-ins and check-outs.
• Properties that rely on group bookings and need integrated channel management.
• Hotels that want built-in revenue and operational reporting.
• Hotels looking for a system with quick onboarding and strong support.

Not ideal if your hotel needs advanced revenue analytics, dynamic pricing, or regionalized global connectivity.

What Type of Hotel Should Use RNS?

• Larger hotels or chains focusing heavily on revenue management and data analytics.
• Properties that want to optimize pricing across multiple channels with predictive insights.
• Hotel groups seeking a platform that integrates into existing systems with advanced revenue tools.
• Hotels with dedicated revenue managers or teams that can leverage analytics for profit maximization.
• Hotels operating in markets where RNS’s regional presence and integrations are less critical.

Not ideal if your property prioritizes guest management, operational simplicity, or regional support.

The Bottom Line for Hotels

Counter by Counter stands out as the more reliable, well-supported PMS for small to mid-sized properties, especially hostels. Its extensive feature set, ease of use, and recent positive reviews demonstrate its value for operational efficiency.

RNS by Rental Network Software, while promising in revenue management, remains untested in recent hotel operator feedback, making it a less certain choice. If your focus is on day-to-day operations and guest services, Counter is the clear leader.

Choose Counter if you need a proven, easy-to-use system with strong support and integrations. Opt for RNS only if your hotel’s strategic goal is aggressive revenue management and you can verify its capabilities in your specific market.