Counter vs. Skyware Systems:
Which Is Right for You?

The Decision

Choosing between Counter by Counter and Skyware Systems hinges on your hotel’s specific needs. Both aim to streamline operations, but Counter is tailored for hostels with a focus on ease and automation, whereas Skyware offers a broader suite of features suited to larger hotels and multi-property operations.

Counter’s more recent reviews and higher ratings make it the more reliable choice for hoteliers prioritizing user experience and support. Are you ready to see which platform aligns best with your property’s goals?

Is Counter or Skyware Systems Better for Hotels?

Counter and Skyware Systems serve different hotel types with distinct capabilities. Counter, designed for hostels, emphasizes simplicity, mobile management, and automation, helping small to medium properties operate efficiently. Skyware, with over 30 years of hospitality experience, provides a comprehensive suite suitable for larger, multi-property hotels that need extensive operational tools.

Counter’s focus on user-friendly features and recent positive reviews, including a 4.73/5 overall rating from 54 recent reviews, contrast with Skyware’s lack of recent review data and zero ratings. Do you prioritize ease of use or advanced, multi-faceted features?

Counter vs Skyware Systems: Which Should Your Hotel Choose?

If your hotel is a hostel or small property seeking straightforward management and automation, Counter is the better fit. It offers an intuitive interface, high customer support ratings, and features like payment processing, POS integration, and channel management — all crucial for busy hostels.

Conversely, if your hotel is larger, manages multiple properties, or needs features like conference booking, spa management, or extensive integration options, Skyware’s broader suite could be more suitable. However, with no recent reviews or ratings, Skyware's real-world performance remains uncertain.

Is Counter or Skyware Systems Easier to Use?

Counter boasts a high ease of use rating of 4.6/5 based on 54 reviews, with users praising its intuitive interface and quick onboarding process. Many reviewers mention how staff adapt quickly, and the platform’s mobile-friendly design allows management from anywhere.

Skyware Systems shows no recent review data or user ratings, making it impossible to assess its ease of use. Given Counter’s strong recent feedback, edge: Counter.

Which Has Better Features: Counter or Skyware Systems?

Counter offers 18 shared features plus one unique feature — payment processing — that Skyware lacks. It also integrates with platforms like Stripe and Goki, enabling automated payments and access management.

Skyware’s features include modules for spa, conference, and restaurant management, with 5 features unique to it, like revenue management and gift vouchers. With more features and recent reviews, edge: Counter.

Which Has Better Customer Support: Counter or Skyware Systems?

Counter’s support is rated at 4.96/5 from 54 reviews, with many users describing the team as fast, helpful, and professional, especially mentioning staff like Evelyn and Max. Customers appreciate quick responses and ongoing improvements despite ongoing bugs.

Skyware lacks recent reviews or ratings, so its support performance remains unverified. Based on available data, edge: Counter.

Which Has More Integrations: Counter or Skyware Systems?

Counter integrates with 7 verified partners, including major platforms like Cloudbeds, SiteMinder, and Stripe, providing essential connectivity. Skyware offers 15 verified integrations, including notable systems like GuestCentric, Revinate, and OpenKey, covering broader operational needs.

While Skyware has more integrations, Counter’s partnerships are more relevant for small to medium properties. Given the recent reviews emphasizing platform stability, edge: Counter.

Which Do Hoteliers Rate Higher: Counter or Skyware Systems?

Counter’s recent reviews and a 4.73/5 overall rating, along with a 91% likelihood to recommend, demonstrate strong user satisfaction, especially among hostels. Users highlight its simplicity, support, and automation as key advantages.

Skyware’s data is outdated, with no recent reviews or ratings, making it impossible to gauge current user sentiment. Therefore, the clear winner is: edge: Counter.

How Much Do Counter and Skyware Systems Cost?

Both platforms do not publicly list pricing details, indicating a custom quote process. Counter’s absence of pricing information suggests it may be more affordable for smaller properties, while Skyware’s extensive features might come with higher costs suited for larger hotels.

What Type of Hotel Should Use Counter?

• Hotels that operate primarily as hostels, youth hostels, or budget accommodations.
• Teams seeking an easy-to-learn, mobile-friendly PMS with automation features.
• Properties focusing on quick onboarding with minimal training.
• Small properties with limited staffing resources.
• Hotels that prioritize automation like payment processing and POS integration.

Not ideal if you need advanced revenue management, extensive spa or conference features, or multi-property capabilities.

What Type of Hotel Should Use Skyware Systems?

• Larger hotels or hotel groups managing multiple properties.
• Operations requiring extensive modules including conference, spa, or retail POS.
• Hotels needing detailed revenue management and complex reporting.
• Properties with on-premise infrastructure seeking a fully web-based system.
• Hotels that value long-standing industry experience and broad system integrations.

Not ideal if your property is small, hostelry-focused, or prioritizes ease of use over extensive feature sets.

The Bottom Line for Hotels: Counter vs Skyware Systems

Counter’s core advantage is its simplicity, modern interface, and targeted features for hostels and small hotels. Its recent reviews and high ratings make it a reliable choice for properties prioritizing ease, automation, and support.

Skyware offers a broad suite of tools that can support large hotels and multi-property operations, but the lack of recent reviews and ratings makes its current performance uncertain. If your focus is on user experience and recent positive feedback, Counter is the clear winner.

For small to medium properties, especially hostels, Counter’s focus on automation and ease of use makes it the superior choice. Larger hotels or multi-property groups should consider Skyware’s extensive modules, but should request current references before committing.

In conclusion, if recent user feedback and support are your priority, Counter stands out. For advanced features and industry breadth, Skyware might be appealing — but only if you can verify its current performance.