Skyware Systems vs. ThinkReservations PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can shape your hotel's efficiency, guest satisfaction, and profitability. You’re evaluating Skyware Systems and ThinkReservations PMS, both designed to streamline operations but with distinct differences. Your goal: find a solution tailored to your hotel’s size, segment, and technical needs. But which platform truly fits your specific requirements?

Skyware Systems offers a feature-rich, industry-experienced solution ideal for larger or specialized operations. Conversely, ThinkReservations is a more user-friendly, highly-rated platform with recent positive reviews from thousands of hoteliers. Which one will support your growth and daily operations best?

Is Skyware Systems or ThinkReservations Better for Hotels?

Skyware Systems has been in the market for over 30 years, emphasizing a full suite of modules including guest CRM, revenue management, and spa operations. Its overall rating is 0/5 due to a lack of recent reviews, but it offers extensive features for complex needs. ThinkReservations, with over 356 reviews and a 4.88/5 score, is clearly more trusted by users recently. It provides a streamlined, easy-to-use system with a focus on guest management, online booking, and channel integration.

Both products are designed to serve the hotel industry, but Skyware’s legacy and specialized modules suggest it’s geared toward larger or more complex operations. ThinkReservations, however, is more accessible for small-to-mid-sized hotels and B&Bs. Are you looking for a legacy system with deep features or a modern system favored by current hoteliers?

ThinkReservations PMS vs Skyware Systems PMS: Which Should Your Hotel Choose?

If your hotel needs an intuitive, easy-to-adopt platform with excellent customer support, go with ThinkReservations. It’s favored by small properties, B&Bs, and boutique hotels looking for simple integrations, guest communication, and automated upselling. If your team requires specialized modules like spa, revenue management, or conference management, Skyware offers those but with less recent user feedback and a more complex setup.

ThinkReservations’s recent reviews highlight its ease of use, seamless onboarding, and strong support, making it suitable for hotels that prioritize operational simplicity. Skyware’s longer history and niche modules appeal more to large-scale, multi-faceted operations with the technical capacity to handle complex features. Is your focus on operational simplicity or feature depth?

Is Skyware Systems or ThinkReservations Easier to Use?

ThinkReservations boasts a user rating of 4.82/5 for ease of use, with recent reviews praising its intuitive interface, quick onboarding, and helpful support team. Users describe it as "like adding another employee" and appreciate the straightforward setup process, especially for small teams. Skyware, rated 0/5, has no recent reviews, but historically, legacy systems tend to be more cumbersome, often requiring extensive training.

Given the recent feedback, ThinkReservations clearly leads in usability, especially for staff unfamiliar with complex PMS software. Edge: ThinkReservations.

Which Has Better Features: Skyware Systems or ThinkReservations?

Skyware offers 5 features exclusive to its platform, including spa & wellness modules, integrated CRS, guest CRM, revenue management, and on-premise deployment. ThinkReservations, with 21 unique features, includes online check-in, digital registration, real-time reporting, payment processing, guest messaging, and task management.

While Skyware’s modules support complex operations like conferences and spas, ThinkReservations provides a broad range of features tailored to small to mid-sized properties, especially those emphasizing guest communication and automation. The sheer number of features makes ThinkReservations more versatile for modern hoteliers. Edge: ThinkReservations.

Which Has Better Customer Support: Skyware Systems or ThinkReservations?

ThinkReservations consistently earns high praise for its support, with a rating of 4.82/5 and recent reviews describing it as “very accessible,” “helpful,” and “support that makes you feel like you’re not alone.” Many users mention its quick response time and knowledgeable staff. Skyware, rated 0/5, lacks recent reviews and detailed support feedback, indicating less current customer support data.

Considering recent user sentiment, ThinkReservations clearly offers superior support, which is crucial for smooth daily operations. Edge: ThinkReservations.

Which Has More Integrations: Skyware Systems or ThinkReservations?

ThinkReservations connects with 16 verified partners, including major OTAs like Expedia, Airbnb, and Booking.com, as well as integration with Google Hotel Ads and Triptease. Skyware, with 15 verified partners, also offers many integrations, including OpenKey and Revinate, but lacks some of the broader OTA connectivity.

Both platforms support essential integrations, but ThinkReservations’s recent popularity with OTA connections and digital marketing tools makes it more appealing for hotels prioritizing distribution. Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: Skyware Systems or ThinkReservations?

Skyware’s review absence and zero ratings indicate it’s not actively rated by recent users. ThinkReservations, with a 4.88/5 score from 356 reviews, is highly rated across segments. Small hotels, B&Bs, and boutique properties overwhelmingly praise ThinkReservations for its ease of use and support.

For current user satisfaction, ThinkReservations dominates, reflecting ongoing reliability and positive experiences. Edge: ThinkReservations.

How Much Do Skyware Systems and ThinkReservations Cost?

Skyware does not publicly list pricing, suggesting it may be tailored for larger operations with custom quotes. ThinkReservations charges a flat $500 monthly fee, with no mention of additional per-room charges or implementation fees.

Given the transparent pricing and the absence of hidden costs, ThinkReservations offers a clear value proposition for small to mid-sized hotels seeking predictable expenses. Skyware's pricing may be more suitable for larger operations willing to invest in a customized system.

What Type of Hotel Should Use Skyware Systems?

Hotels that:

• Operate large resorts or conference centers needing extensive modules
• Require spa, wellness, or event management
• Have a dedicated IT team to manage complex systems
• Need a scalable, web-based platform with revenue management
• Value deep customization and on-premise deployment

Not ideal if:

• You run a small hotel, B&B, or boutique property
• You prefer a simple, straightforward setup
• Your team lacks the technical resources for complex systems

What Type of Hotel Should Use ThinkReservations?

Hotels that:

• Are small to mid-sized, like B&Bs or boutique hotels
• Prioritize guest communication and automation
• Need seamless OTA integrations
• Value an easy-to-use interface and strong support
• Want to increase revenue through upselling features

Not ideal if:

• You manage a large resort or conference hotel
• You require extensive modules like spa or revenue management
• Your team prefers a customizable, on-premise system

The Bottom Line for Hotels

Skyware Systems offers a feature-rich platform suited for large or complex hospitality operations, with a long-standing industry presence. Its lack of recent reviews makes it less appealing for hotels seeking current user validation, especially for smaller properties.

ThinkReservations, with a recent stellar review count and high satisfaction ratings, is better suited for small to mid-sized hotels, B&Bs, and boutique properties seeking an easy-to-use, well-supported system that drives revenue and improves guest interactions. Its broad feature set and modern interface make it a dependable choice for hoteliers focused on operational efficiency and guest experience.

If you operate a large, multifaceted property needing specialized modules, Skyware might be worth exploring further. For most hotels prioritizing ease of use, support, and proven recent satisfaction, ThinkReservations is the recommended platform.