Counter vs. Zimmersoftware:
Which Is Right for You?

The Decision

Choosing between Counter by Counter and Zimmersoftware by Zimmersoftware hinges on your hotel’s specific needs and operational priorities. Both aim to streamline property management, but Counter’s focus on hostels and its extensive review-backed features set it apart. Zimmersoftware, being a newer and less-reviewed platform, offers a simpler, all-in-one solution but lacks the depth of community feedback. Does your team need a proven, feature-rich PMS for hostel management or a straightforward system for broader hospitality use?

Counter’s 54 recent reviews and high ratings—4.73/5 overall, 4.6/5 ease of use, and 4.96/5 customer support—make it the stronger choice for most hoteliers. Zimmersoftware’s absence of reviews and lack of recent data make it difficult to evaluate its reliability or suitability. Are you comfortable adopting a newer platform with untested support and limited feedback?

Quick Verdict

Counter emerges as the clear leader in this comparison, thanks to its robust review count, recent user feedback, and high scores. Its extensive feature set, including payment processing, a housekeeping module, and group functionalities, has been well received by hostels and similar properties. Zimmersoftware’s limited reviews and no recent user feedback make it a risky choice, especially when proven solutions are available. If you’re seeking a trusted, well-rated PMS, Counter is the obvious pick.

Is Counter or Zimmersoftware Better for Hotels?

Counter is designed specifically for hostels and small properties, with a focus on ease of use, automation, and integrations—features that are highly praised in its reviews. Zimmersoftware positions itself as an all-in-one solution suitable for hotels, guesthouses, and vacation rentals, emphasizing simplicity and mobile accessibility. While Counter’s user reviews highlight its reliability and continuous improvements, Zimmersoftware’s lack of recent feedback makes it hard to gauge its current effectiveness.

Counter’s recent reviews underscore its strengths in automation, channel management, and responsive support, making it ideal for properties that value operational efficiency. Conversely, Zimmersoftware’s broad appeal and cloud-based design might attract properties seeking a straightforward, less feature-heavy platform, but without user feedback, its actual performance remains unverified. Are you prioritizing proven features and community validation or exploring a less-tested, all-in-one approach?

Counter vs Zimmersoftware: Which Should Your Hotel Choose?

If your hotel operates primarily as a hostel or similar property, and you need a PMS with proven reliability, automation, and extensive integrations, go with Counter. Its review count and recent feedback demonstrate its capacity to handle complex operations, including automated night audits, POS integration, and group bookings. For hotels or guesthouses needing a simple, mobile-friendly system without a large feature set, Zimmersoftware’s approach might appeal—though its unreviewed status raises questions.

Counter is better suited for properties that require detailed revenue management, flexible rates, and comprehensive support. Zimmersoftware could fit smaller, less complex operations looking for a straightforward reservation and billing system but carries the risk of limited community validation. Do your operational needs align with Counter’s proven robustness or Zimmersoftware’s simplicity?

Is Counter or Zimmersoftware Easier to Use?

Counter boasts a high ease-of-use rating of 4.6/5 and an onboarding score of 4.7/5, reflecting its intuitive interface and positive user experiences. Users praise its clean, simple layout, with quick staff training and a mobile aspect that allows remote management. Zimmersoftware, lacking recent reviews and detailed feedback, does not have measurable ratings but claims to be intuitive and mobile-friendly. Without recent user testimonials, it’s impossible to assess its usability confidently.

Counter’s support team is highly rated at 4.96/5, with specific praise for fast, helpful responses, although some users report slower response times in certain time zones. Zimmersoftware’s support and onboarding experiences are unverified due to the absence of recent reviews. Edge: Counter.

Which Has Better Features: Counter or Zimmersoftware?

Counter offers 10 shared features and 9 exclusive ones, including payment processing, calendar view, custom rates, housekeeping, group functionality, automated night audits, a mobile app, and ancillary revenue tracking. Zimmersoftware provides only 3 unique features, such as on-premise operation, transactional emails, and gift vouchers, and shares 10 features with Counter.

Counter’s rich feature set supports complex operations like automated night audits and detailed revenue tracking—features that can significantly streamline your daily tasks. Zimmersoftware’s limited features may appeal for straightforward reservation and billing needs but lack depth. Edge: Counter.

Which Has Better Customer Support: Counter or Zimmersoftware?

Counter’s customer support is rated near perfect at 4.96/5, with reviews praising quick and professional responses. Support staff like Evelyn and Max are frequently mentioned for their helpfulness. Zimmersoftware has no recent reviews, making it impossible to evaluate support quality or responsiveness.

Counter’s support team has proven to be a major asset for hoteliers, particularly when resolving bugs, system issues, or onboarding challenges. Zimmersoftware’s support experience is unverified, which poses a risk for properties relying heavily on responsive assistance. Edge: Counter.

Which Has More Integrations: Counter or Zimmersoftware?

Counter integrates with 7 verified partners, including major channel managers and payment processors like Stripe, and has integrations with WuBook, FLYR Hospitality, SiteMinder, and others. Zimmersoftware connects with 4 verified partners, such as RoomPriceGenie and happyhotel, but lacks the breadth of Counter.

Counter’s extensive integrations facilitate multi-channel distribution, online payments, and access control, supporting smooth operations across platforms. Zimmersoftware’s fewer integrations limit connectivity options, which may restrict growth or operational flexibility. Edge: Counter.

Which Do Hoteliers Rate Higher: Counter or Zimmersoftware?

Counter’s recent reviews reflect a strong user base, especially among hostels, with a 4.75/5 average rating from 52 reviews. Its overall rating of 4.73/5 and a likelihood to recommend of 91% underscore satisfaction in recent feedback. Zimmersoftware has no reviews or recent feedback, preventing a meaningful comparison.

The high and recent ratings for Counter demonstrate consistent positive user experiences. Without data, Zimmersoftware’s reputation remains uncertain, making Counter the safe, trusted choice. Edge: Counter.

How Much Do Counter and Zimmersoftware Cost?

Counter does not disclose specific pricing, but it is free to use, making it highly attractive for small properties or startups. Zimmersoftware charges a $200 monthly fee with a 30-day trial, positioning itself as a paid, subscription-based platform.

Counter’s free model eliminates financial barriers and allows your team to evaluate the system risk-free. Zimmersoftware’s clear pricing may appeal if you seek a straightforward, predictable fee but could be a deterrent for smaller properties or those uncertain about long-term value. Is a free solution more aligned with your budget constraints?

What Type of Hotel Should Use Counter?

• Hotels that primarily operate as hostels or budget accommodations, especially those seeking a cost-effective, easy-to-use PMS.
• Teams that prioritize automation like night audits, online support, and channel management.
• Properties with a high volume of group bookings or ancillary revenue needs.
• Hotels operating across multiple regions, especially in Europe, North America, and Asia Pacific.
• Not ideal if you require advanced revenue management tools or detailed reporting features.

Counter’s focus on hostels and budget accommodations, combined with its automation and integrations, makes it ideal for properties aiming to streamline operations without heavy overhead. Larger hotels with complex revenue needs might find it limited.

What Type of Hotel Should Use Zimmersoftware?

• Hotels, guesthouses, or vacation rentals seeking a simple, all-in-one management system.
• Teams that value a mobile-friendly, cloud-based platform for reservations and billing.
• Smaller operations that do not require extensive integrations or advanced automation.
• Properties that want a straightforward, predictable monthly fee.
• Not ideal if your property needs detailed revenue management, complex group functions, or multi-region support.

Zimmersoftware’s lightweight design suits small, independent properties focused on core reservation and billing tasks. Larger or multi-region hotels might find it lacks the depth they need.

The Bottom Line for Hotels

Counter is a proven, feature-rich PMS with a strong recent review base, making it the safer, more reliable choice for most properties, especially hostels. Its broad set of integrations, automation, and support infrastructure make daily management more straightforward and efficient.

Choose Counter if your hotel values proven reliability, extensive features, and community validation. Its high user ratings and recent reviews confirm its capacity to meet demanding operational needs.

Zimmersoftware appears to target smaller, less complex properties with its simplified, all-in-one approach. However, the lack of recent reviews and community feedback makes it a risky investment if you require a dependable, well-supported system.

Opt for Zimmersoftware only if you prioritize a straightforward, budget-friendly solution and are willing to accept the uncertainty of unverified support and performance. For most hoteliers seeking peace of mind, Counter remains the preferred choice.