Crave Mobile Platform vs. innOrder:
Which Is Right for You?

The Decision

When choosing a hotel guest app, your goal is to enhance guest experience, streamline operations, and boost revenue. Both Crave Mobile Platform by Crave Interactive and innOrder aim to serve these needs, but they differ significantly in features, scale, and user feedback. Crave's robust, feature-rich solution is backed by a larger user base and recent reviews, giving it a clear edge. The question is: which platform aligns best with your hotel’s specific needs?

Is Crave Mobile Platform or innOrder Better for Hotels?

Crave Mobile Platform and innOrder address guest engagement and service automation but do so with differing approaches. Crave offers a comprehensive suite of features tailored for larger or more complex properties, with an emphasis on full integration and customization, while innOrder emphasizes simplicity and ease of use, especially for straightforward in-room ordering. Crave’s broader feature set and regional presence contrast with innOrder’s limited integrations and smaller footprint, raising the question of scalability versus simplicity.

Crave’s platform, with a 75.16/100 HTR Score, 48 reviews, and recent data, provides a more tested and trusted solution. innOrder, with only 6 reviews and a perfect 5/5 rating, offers a lightweight alternative, but with less proven track record. The choice hinges on whether you prioritize a mature, feature-rich platform or a simple, easy-to-implement solution. So, which meets your hotel’s operational complexity and scalability needs?

Crave Mobile Platform vs innOrder: Which Should Your Hotel Choose?

If your hotel needs a versatile, highly customizable guest engagement system with extensive integrations, go with Crave Mobile Platform. Its 20 unique features—including digital menus, contactless ordering, mobile checkout, and payment integrations—are suited for upscale, branded, or large hotels aiming to maximize revenue and operational control.

If simplicity, quick deployment, and basic in-room ordering are your priorities—especially if your hotel operates at a smaller scale or in regions where ease of use is critical—innOrder is the better pick. Its straightforward interface, emphasis on fast ordering, and competitive price point make it ideal for properties seeking efficiency without complexity.

Is Crave Mobile Platform or innOrder Easier to Use?

Crave scores 4.61/5 on ease of use, with many reviews praising its user-friendly interface and onboarding process, though some mention that menu customization can be complex. Its setup is comprehensive but can require time for staff training, given its extensive feature set.

innOrder, with a 5/5 ease-of-use rating, receives praise for its simplicity and fast learning curve, especially appreciated in smaller hotels or regions with limited technical support. Its streamlined web app is praised for being intuitive and quick to navigate.

Edge: innOrder.

Which Has Better Features: Crave Mobile Platform or innOrder?

Crave’s platform boasts 20 unique features, including contactless ordering, Apple Pay, QR codes, POS integration, and upselling, none of which are available in innOrder. Crave’s extensive feature set is designed for full-service hotels with sophisticated guest service requirements.

innOrder offers only one unique feature—app download—focused on basic in-room ordering. Its limited features mean fewer options for upselling or personalized messaging, making it less suitable for properties seeking broad engagement tools.

Edge: Crave Mobile Platform.

Which Has Better Customer Support: Crave Mobile Platform or innOrder?

Crave’s customer support scores 4.79/5, and reviews cite quick, helpful responses and proactive support, with hoteliers appreciating the 24/7 helpline. Several reviews mention the team resolving issues swiftly, enhancing trust in support during critical moments.

innOrder scores slightly higher at 4.83/5, with recent reviews emphasizing its responsive, professional after-sales support. Though fewer reviews exist, the feedback indicates a high level of customer satisfaction.

Edge: innOrder.

Which Has More Integrations: Crave Mobile Platform or innOrder?

Crave excels here, with 17 verified integrations, including Oracle Hospitality, Infor, and Google Pay. These integrations enable seamless synchronization with existing hotel management systems, which is crucial for larger or multi-system operations.

innOrder currently offers no verified integrations, limiting its ability to connect with other hotel systems. This makes Crave’s platform more adaptable for hotels with complex tech stacks.

Edge: Crave Mobile Platform.

Which Do Hoteliers Rate Higher: Crave or innOrder?

Crave’s overall rating of 4.75/5 and 93% likelihood to recommend are backed by 48 reviews, with many praising its reliability and feature set. Its recent reviews reinforce its reputation among larger or upscale hotels.

innOrder, despite a perfect 5/5 rating from 6 reviews, lacks recent feedback, making its high rating less reliable for decision-making. Its small review base also means less representative perception.

Edge: Crave Mobile Platform.

How Much Do Crave Mobile Platform and innOrder Cost?

Crave’s pricing starts at a $400 base fee, with no freemium or monthly per-room charges, indicating a straightforward, albeit higher, entry point. innOrder charges $300 upfront, with no ongoing monthly fees or trial options, making it slightly cheaper initially.

Exact ongoing costs for both platforms depend on implementation and scale, but Crave’s higher base price reflects its more extensive feature set.

What Type of Hotel Should Use Crave Mobile Platform?

• Hotels that operate at a large scale, with multiple revenue streams like F&B, spa, or events.
• Properties aiming for a high-tech, seamless guest experience.
• Hotels with the resources to invest in customization and integration.
• Branded or upscale hotels prioritizing guest engagement and upselling.
• Hotels seeking comprehensive analytics and reporting.

Not ideal if you prefer a simple, low-cost solution or operate a small property with minimal F&B services.

What Type of Hotel Should Use innOrder?

• Smaller hotels or inns seeking a quick-to-deploy solution.
• Properties prioritizing in-room ordering for food and beverages.
• Hotels with limited IT support or staff training capacity.
• Budget-conscious properties needing basic guest engagement tools.
• Hotels in regions where ease of use and quick setup are critical.

Not ideal if you require extensive integrations, advanced features, or scalability beyond basic ordering.

Crave Mobile Platform vs innOrder: The Bottom Line for Hotels

Crave’s platform is a versatile, feature-rich system tailored for larger, upscale, or technologically advanced hotels. Its superior integration capabilities, extensive features, and proven support make it the preferred choice for properties looking to deepen guest engagement and increase revenue.

innOrder offers a simple, cost-effective alternative, especially suitable for small to mid-sized hotels that prioritize ease of use and fast deployment over extensive features. Its limited integrations and feature set mean it’s best for straightforward in-room ordering without complex needs.

Choose Crave if your hotel needs a comprehensive, scalable platform with proven support, extensive integrations, and advanced features. Opt for innOrder if you want a basic, easy-to-use system that gets the job done quickly and affordably for smaller properties or regions with limited technical support.