Compare CustomerCount Surveys vs BCV (A RateGain company)

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Compare CustomerCount Surveys vs BCV (A RateGain company)

Guest Survey Software vendor comparison between CustomerCount Surveys vs BCV (A RateGain company) . Find out which Guest Survey Software is right for you based on realtime data from 29 verified hotelier reviews across 9 countries.

Ratings Summary

HT Score

CustomerCount Surveys

unranked

BCV (A RateGain company)

100

Popularity

CustomerCount Surveys

0 verified reviews

BCV (A RateGain company)

29 verified reviews

Likelihood to Recommend

CustomerCount Surveys

0%

BCV (A RateGain company)

96%

Ease of Use

CustomerCount Surveys

0

BCV (A RateGain company)

4.8

ROI

CustomerCount Surveys

0

BCV (A RateGain company)

4.6

Implementation

CustomerCount Surveys

Not enough data available

BCV (A RateGain company)

4.8

Customer Support

CustomerCount Surveys

0

Verified Customer Support

BCV (A RateGain company)

4.8

Verified Customer Support

Certificate of Excellence

CustomerCount Surveys

BCV (A RateGain company)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Notifications

Social review tracking

Service Recovery/Escalation

Guest Feedback Management

Marketing dashboard

Monitor results and manage campaigns

Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Facebook Integration

Twitter Integration

Instagram Integration

CustomerCount Surveys

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Other

BCV (A RateGain company)

Other

Notifications
Social review tracking
Service Recovery/Escalation
Guest Feedback Management
Marketing dashboard

Monitor results and manage campaigns
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Facebook Integration
Twitter Integration
Instagram Integration

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TOP Matches

CustomerCount

CustomerCount

vs.

BCV, A RateGain Company

BCV, A RateGain Company

vs.

Take recommendations quiz

Customers

Top 3 Segments

CustomerCount Surveys

Resorts - 0%

Motels - 0%

Hostels - 0%

BCV (A RateGain company)

Resorts - 28%

Branded Hotels - 28%

Boutiques - 17%

Featured clients

-

-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

What Customers Are Saying

Most Recent Review

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

BCV (A RateGain company)

Attentive and Results Driven Extension of the Team

marketing & eCommerce

Most Positive Review

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

BCV (A RateGain company)

The one stop solution for complete Revenue Optimization

Revenue Manager

Most Critical

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

BCV (A RateGain company)

Attentive and Results Driven Extension of the Team

marketing & eCommerce

References

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General Info

Screenshots

CustomerCount doesn't have any screenshots

Integrations

CustomerCount Surveys

CustomerCount doesn't have any integrations

BCV (A RateGain company)

Hotel Metasearch Management Software (2) Booking Engine (1) Business Intelligence (1)

View all integrations (1)

Recent Company Updates

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Recent Articles

CustomerCount Surveys

CustomerCount doesn’t have any recent articles

BCV (A RateGain company)

BCV, A RateGain Company doesn’t have any recent articles

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