BCV (A RateGain company)

Ranked 1 (out of 19) in Social Media

Social Media

BCV - Hospitality's Preferred Social Media Partner

Ratings Snapshot

Certificate of Excellence
Read 29 reviews
96%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 19 in Social Media

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.8/5
Customer Support
4.8/5
Verified Customer Support

BCV, A RateGain Company’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Luxury Hotels 10 verified reviews
    94%
  • Branded Hotels 6 verified reviews
    100%
  • City Center Hotels 3 verified reviews
    93%
  • Resorts 3 verified reviews
    93%
  • Vacation Rentals & Villas 2 verified reviews
    100%
  • Boutiques 2 verified reviews
    100%
  • Motels 1 verified reviews
    70%
  • Limited Service & Budget Hotels 1 verified reviews
    100%

BCV (A RateGain company) Overview

BCV (A RateGain company) Overview

BCV, A RateGain company, is an award-winning provider of social media solutions for the hospitality industry. We deliver proven growth by developing real-time relationships with travelers through a combination of analytics, content, strategy, and human touch. Let our team of travel-obsessed marketers help you reach your goals.

About BCV, A RateGain Company View website

Founded in 2009 | Headquarters in Chicago United States | 271 employees

BCV, now a RateGain Company, prides ourselves on being the hospitality industry’s premier provider of social media solutions. Not only are we the only partner...

What customers love about BCV (A RateGain company)

Like 96% recommend

Director of Sales & Marketing from City Center Hotels

I have enjoyed working with the BCV account team over the past 4+ years. Their creativity, response time, and professionalism is off the charts. A great partner!

Marketing from Luxury Hotels

We've been using the service of BCV by RateGain for almost a year and couldn't be more satisfied with the performance, especially during the challenging time due to the pandemic situation. Maneet, Rohan and the rest of t...

Director of Sales & Marketing from Boutiques

This agency has a dedicated team to my account and is very responsive to my feedback. They come up with good content on their own and do a great job of pairing with great photos.

Director of Marketing from Luxury Hotels

BCV is, without a doubt, one of our most valuable marketing partners. They provide knowledge and expertise that is second to none and frankly, invaluable. We simply did not have the bandwidth or expertise on staff to eff...

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Features

Other

10/10 features

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Clients & references

References & testimonials

Testimonial avatar
The account team that we work with is top notch. We feel like our Social Media program is growing in the right direction and is "on brand" as if we were writing it ourselves!
Anonymous Anonymous Director of Sales at the JW Marriott Tucson Starr Pass Resort & Spa
Testimonial avatar
Personable, knowledgable, up to date on trends, realistic POV on new strategies across all platforms, solid strategy recommendations and stellar Account Service!
Anonymous Anonymous Marketing/PR/Communications Manager at the The Westin St. Francis San Francisco on Union Square

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Awards & Certifications

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BCV, A RateGain Company doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Africa
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
VERIFIED MARKETS
  • United States of America
  • United Arab Emirates
  • Indonesia
  • India
  • Saudi Arabia
  • Maldives
  • Sri Lanka
  • Saint Kitts and Nevis
  • Bahamas

29 Verified BCV, A RateGain Company Reviews

Likelihood to Recommend
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November 26, 2021

BCV (A RateGain company) Review: Attentive and Results Driven Extension of the Team

marketing & eCommerce from Resorts in Naval Air Station Key West (United States of America)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

They truly serve as an extension of marketing where there is currently only one person in a marketing from the property team covering 2 resorts. They are agile and flexible with changes. Their reporting...

What do you dislike or think could be improved?

The monitoring team doesn't seem to retain info provided. However, that perception could be due to turnover and changes to account team or changes to behind the scenes staffing. There is inconsistency i...

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
5

October 08, 2021

BCV (A RateGain company) Review: Easy and User Friendly technology

Team Lead Escalations from Limited Service & Budget Hotels in (Indonesia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Very Transparent - Easy Navigation - Real Time Support in case of any issues - Real time update with minimal errors - Flexible to meet business requirement

What do you dislike or think could be improved?

All services provided by them seems perfect at the moment. However, there's always scope to be better in technology for better client satisfaction.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 06, 2021

BCV (A RateGain company) Review: BCV Feedback

Director of Sales & Marketing from City Center Hotels in Nashville (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I have enjoyed working with the BCV account team over the past 4+ years. Their creativity, response time, and professionalism is off the charts. A great partner!

What do you dislike or think could be improved?

I cannot think of anything at this time. We have had some account turnover but that is to be expected in any industry.

Customer Support
4
Ease of Use
5
Value for money
4.5
Implementation
n/a

October 06, 2021

BCV (A RateGain company) Review: Professional & courteous outfit

Assistant Vice President -Head of Sales & Marketing from Resorts in Colombo (Sri Lanka)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

> using of BCV, social Media tools that opens out many avenues in SM that a average hotel would not be aware of. > 24/7 monitoring of SM User behavior. > "Anything is possible" attitude by the team

What do you dislike or think could be improved?

OPTIMA to include rate parity as well, rather than in being as a separate tool all together. in order to acquire more customers by actually providing a comprehensive package, that includes the channel m...

Customer Support
4.5
Ease of Use
4.5
Value for money
n/a
Implementation
n/a

October 06, 2021

BCV (A RateGain company) Review: We always feel BCV has our back for Social response

VP Technology from Luxury Hotels in Chicago (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

BCV has enabled us to keep focused on all Marketing priorities while maintaining our Social response profile. Their quick and on trend responses give us confidence in their services.

What do you dislike or think could be improved?

One enhancement potentially would be to have multi group routing for questions to their corporate customers. For instance, IT is always lumped in with the Operation team whenever BCV has a questions that...

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5

October 05, 2021

BCV (A RateGain company) Review: Amazing company that innovates and forms great partnerships

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

Quick Turnaround time. Awesome customer service. Smooth connectivity through channel manager. The speed of uploading on different channels especially OTA front has been good compared to other Channel man...

What do you dislike or think could be improved?

The UI can be improved in my opinion. Better color schemes and enhanced design can create that wow effect. A bit faster loading of pages would be helpful. With new players coming in, having a faster resp...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Monthly subscription (Flat)
$1501/month- $3000/month

Recent News & Content

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