CustomerCount Surveys vs. GuestRevu (Surveys):
Which Is Right for You?

The Decision

Choosing the right guest survey software is essential for your hotel’s guest experience and online reputation. CustomerCount Surveys and GuestRevu both aim to help you collect and analyze guest feedback, but they diverge significantly in capabilities, user experience, and market presence. Your decision should hinge on whether you prioritize recent reviews and detailed features or broader industry adoption.

CustomerCount offers a simple, loyalty-focused approach with limited features and no recent reviews. GuestRevu, by contrast, provides a feature-rich platform with a strong reputation and hundreds of recent reviews—making it the more reliable choice for hotels seeking actionable insights today.

Is CustomerCount or GuestRevu Better for Hotels?

Both platforms serve the core purpose of guest feedback collection, but their market presence and review activity differ sharply. CustomerCount, founded in 2009 in the US, has no recent reviews and a review score of 0/5, indicating no current user feedback or updates. GuestRevu, established in 2014 in the UK, boasts 491 reviews with a 4.62/5 overall score and 91 reviews from the last six months, signaling active use and ongoing support.

CustomerCount primarily specializes in Net Promoter Score (NPS) surveys, focusing on measuring customer loyalty through just two questions. GuestRevu offers a broader suite of features—including customizable, in-app surveys, sentiment analysis, and real-time alerts—making it more comprehensive. Given the recent reviews and high user ratings, is GuestRevu the more current and trustworthy option for your hotel?

GuestRevu vs CustomerCount: Which Should Your Hotel Choose?

If your hotel prioritizes reputation management, detailed feedback analysis, and industry-specific integrations, GuestRevu is the clear choice. Its extensive feature set (19 unique features) and active user base across multiple regions make it suitable for properties of all sizes, especially those invested in online reputation and guest experience.

Conversely, if your team only needs a straightforward loyalty measurement tool without the need for advanced customization or integrations, CustomerCount’s simplified approach might suffice. However, its lack of recent reviews and zero overall ratings make it harder to justify compared to GuestRevu’s proven track record. For a hotel wanting current, detailed insights, GuestRevu is the recommended fit.

Is CustomerCount or GuestRevu Easier to Use?

CustomerCount’s interface receives no recent ratings or reviews, suggesting limited recent user feedback on its usability. In contrast, GuestRevu’s platform scores 4.68/5 for ease of use, backed by 91 recent reviews, with users praising its intuitive dashboard, customizable surveys, and quick onboarding process.

Reviewers highlight that GuestRevu’s user-friendly design simplifies data collection and analysis, even for teams with limited technical expertise. Support responsiveness and onboarding guidance further ease adoption. Based on current user feedback, Edge: GuestRevu.

Which Has Better Features: CustomerCount or GuestRevu?

CustomerCount exclusively offers Net Promoter Score surveys, focusing on measuring customer loyalty through two questions. GuestRevu provides 19 features including in-app email responses, social review tracking, mobile access, customizable and conditional surveys, real-time alerts, sentiment analysis, and analytics.

This extensive feature set equips your team to gather richer, more actionable insights than CustomerCount’s singular focus. The additional functionalities, especially automation and multi-channel surveys, position GuestRevu as the more versatile option. Edge: GuestRevu.

Which Has Better Customer Support: CustomerCount or GuestRevu?

GuestRevu’s support team receives a 4.76/5 rating based on recent reviews, with users describing it as responsive, helpful, and proactive. Many reviewers mention that onboarding guidance and ongoing support made the platform easier to integrate into hotel operations, despite some minor initial complexities.

CustomerCount’s support score and review details are unavailable, making it difficult to assess. However, the active and recent positive feedback for GuestRevu suggests superior support quality. Edge: GuestRevu.

Which Has More Integrations: CustomerCount or GuestRevu?

GuestRevu boasts 40 verified integrations, including partnerships with Criton, RoomRaccoon, NightsBridge, and major PMS providers—making it highly adaptable. CustomerCount reports no verified integrations, limiting its ability to connect with other hotel management tools.

In today’s tech environment, the ability to integrate with your PMS, CRM, and online reputation platforms is crucial. With a broader and more diverse set of integrations, GuestRevu offers a clear advantage. Edge: GuestRevu.

Which Do Hoteliers Rate Higher: CustomerCount or GuestRevu?

GuestRevu’s recent reviews reflect high satisfaction, with a 4.62/5 overall rating, a 9.48/5 NPS score, and 95% likelihood to recommend. It’s especially favored among boutique, independent, and branded hotels across multiple regions, including Europe, Africa, and Asia.

CustomerCount has no recent reviews and a 0/5 score, indicating no current user feedback or satisfaction data. These recent, positive ratings confirm that GuestRevu’s users consider it a reliable and valuable tool, making it the preferred choice. Edge: GuestRevu.

How Much Do CustomerCount and GuestRevu Cost?

CustomerCount does not publicly share pricing, suggesting a custom quote model or limited affordability. GuestRevu’s standard plan starts at $100/month, with no free tier, offering a transparent and competitive rate for the features provided.

Given the value delivered by GuestRevu’s extensive features and recent reviews, its pricing appears justified for hotels seeking a comprehensive guest feedback solution. CustomerCount’s unclear pricing diminishes its appeal in a competitive market. Edge: GuestRevu.

What Type of Hotel Should Use CustomerCount?

• Hotels that primarily want to measure customer loyalty via NPS and do not require extensive customization.
• Properties with simple guest feedback needs that focus on long-term loyalty metrics.
• Small hotels or brands with minimal feedback channels and no desire for multi-channel surveys.
• Teams that prefer straightforward, survey-focused tools without complex integrations.

Not ideal if your hotel needs detailed feedback analytics, reputation tracking, or multi-channel engagement. CustomerCount’s narrow focus makes it suitable only for specific loyalty measurement scenarios.

What Type of Hotel Should Use GuestRevu?

• Hotels aiming to improve guest satisfaction through detailed, customizable surveys.
• Properties that want to monitor online reviews and manage reputation across platforms.
• Brands seeking automation, sentiment analysis, and real-time alerts for guest feedback.
• Hotels that value integrations with PMS, OTAs, and review sites to streamline operations.
• Teams interested in actionable data with visual dashboards and detailed analytics.

Not ideal if your hotel prefers a minimal, low-cost solution without extensive customization or integration. GuestRevu suits properties committed to actively managing guest feedback and reputation.

GuestRevu vs CustomerCount: The Bottom Line for Hotels

GuestRevu’s core advantage is its extensive feature set, active user base, and recent positive reviews, making it a more dependable choice in today’s competitive hospitality environment. Its versatility and ongoing support ensure your team can gather meaningful guest insights efficiently.

CustomerCount offers a very focused loyalty measurement tool but lacks recent validation, reviews, and integration capabilities. It suits hotels with a narrow need for NPS tracking but falls short in providing a comprehensive guest feedback platform.

If your hotel needs a modern, feature-rich solution backed by recent, high-quality reviews, GuestRevu is the recommended option. Conversely, if your primary goal is simple loyalty measurement with minimal complexity, CustomerCount might suffice—though the lack of current reviews makes this a less certain choice. Overall, for reliable, actionable insights in 2024, GuestRevu stands out as the better option.