CustomerCount vs. Guest Service: Which is a Better Fit?

Ratings Summary

HT Score

CustomerCount Surveys

unranked

GuestService - Surveys

unranked

Popularity

CustomerCount Surveys

0 verified reviews

GuestService - Surveys

3 verified reviews

Likelihood to Recommend

CustomerCount Surveys

GuestService - Surveys

100%

Ease of Use

CustomerCount Surveys

GuestService - Surveys

ROI

CustomerCount Surveys

GuestService - Surveys

Implementation

CustomerCount Surveys

Not enough data available

GuestService - Surveys

Not enough data available

Customer Support

CustomerCount Surveys

Verified Customer Support

GuestService - Surveys

4.3

Verified Customer Support

Certificate of Excellence

CustomerCount Surveys

GuestService - Surveys

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

CustomerCount Surveys

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

GuestService - Surveys

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

CustomerCount

vs.

Guest Service

vs.

Take recommendations quiz

Customers

Top 3 Segments

CustomerCount Surveys

Resorts - 0%

Motels - 0%

Hostels - 0%

GuestService - Surveys

Resorts - 100%

Motels - 0%

Hostels - 0%

Featured clients

GuestService - Surveys

Guest Service doesn’t have any featured brands available

Pricing

Pricing Benchmark

Pricing Available By Request

CustomerCount has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Medium (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

CustomerCount Surveys

Pricing Available By Request

GuestService - Surveys

Average

Custom Price Quote

CustomerCount

vs.

Guest Service

vs.

1-click quote request

What Customers Are Saying

Most Recent Review

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

GuestService - Surveys

Reception team

Front Office from (Turkey)

Most Positive Review

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Most Critical

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

References

GuestService - Surveys

Guest Service doesn’t have any references available

General Info

Screenshots

CustomerCount doesn't have any screenshots

Integrations

CustomerCount Surveys

CustomerCount doesn't have any integrations

GuestService - Surveys

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel Keyless Entry Systems (1)

View all integrations (4)

Recent Company Updates

GuestService - Surveys

Guest Service doesn’t have any recent company updates

CustomerCount Surveys

CustomerCount doesn’t have any recent articles

GuestService - Surveys

Guest Service doesn’t have any recent articles