Despegar vs. eviivo Suite™ CM:
Which Is Right for You?

The Decision

Choosing the right channel management software can make or break your hotel’s booking efficiency and revenue. Both Despegar by Despegar.com and eviivo Suite™ CM aim to streamline your distribution channels, but their approaches and strengths differ significantly. Your challenge is determining which platform truly aligns with your hotel’s size, location, and operational needs.

Despegar offers a free, no-cost option but lacks recent reviews, customer support, and meaningful features. Conversely, eviivo boasts over 231 recent reviews, a high customer satisfaction score, and comprehensive features. Which product delivers tangible value based on current hotelier experiences?

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Is Despegar or eviivo Better for Hotels?

Despegar’s platform appears to be a placeholder with no current ratings, reviews, or known functionalities. Its absence of recent hotel feedback makes it difficult to gauge its real-world performance or support quality.

In contrast, eviivo demonstrates a proven track record with over 231 reviews, a 9.72/10 NPS score, and recent positive feedback from users managing diverse property types. Hotels consistently praise its ease of use, support, and feature set, making it the more reliable choice today.

Do you want a channel manager backed by active hotelier reviews and ongoing support? If so, eviivo clearly leads the way.

eviivo Suite™ CM vs Despegar: Which Should Your Hotel Choose?

If your hotel needs a robust, feature-rich channel manager with proven results, go with eviivo. It’s especially suitable if you operate multiple properties, manage vacation rentals, or value extensive integrations and support.

If your hotel is a small, local operation seeking a free or very low-cost solution without active support or recent reviews, Despegar might seem appealing. However, the lack of recent hotel feedback and features suggests it’s not a viable long-term solution.

For most hotels, especially those looking to grow or optimize their distribution, eviivo is the definitive choice.

Is Despegar or eviivo Easier to Use?

eviivo scores 4.65 out of 5 for ease of use, based on recent reviews praising its intuitive interface, quick onboarding, and friendly support. Users highlight its straightforward navigation, even for non-tech-savvy teams, and appreciate its mobile functionality.

Despegar, on the other hand, has a 0/5 rating without recent reviews, leaving its usability speculative. Its lack of current feedback suggests it’s unlikely to match eviivo’s user-friendly experience.

Edge: eviivo.

Which Has Better Features: Despegar or eviivo?

eviivo offers 15 unique features, including PMS connectivity, real-time two-way integrations, inventory management, multi-lingual support, and analytics dashboards. These capabilities enable comprehensive control over your distribution and revenue optimization.

Despegar lacks any listed or verified features, making it impossible to compare on functionality. Its absence of features and recent reviews strongly favor eviivo for property management needs.

Edge: eviivo.

Which Has Better Customer Support: Despegar or eviivo?

eviivo’s support scores 4.78 out of 5, with reviews praising its responsive, friendly, and helpful service, especially during onboarding. Many users emphasize the importance of support in maximizing the platform’s benefits.

Despegar has no recent support ratings, reviews, or testimonials, suggesting it doesn’t currently offer the same level of customer service or active assistance.

Edge: eviivo.

Which Has More Integrations: Despegar or eviivo?

eviivo connects to 32 verified partners, including major OTAs like Tripadvisor, Experience Hotel, and Hotelchamp. Its extensive integrations facilitate broad distribution and automation for multi-channel management.

Despegar reports zero verified partner integrations, limiting its ability to connect with the online channels your hotel likely depends on.

Edge: eviivo.

Which Do Hoteliers Rate Higher: Despegar or eviivo?

With 231 recent reviews, eviivo’s hotelier ratings are overwhelmingly positive, especially among vacation rentals, B&Bs, and small hotels. Its high NPS score of 9.72/10 reflects strong satisfaction across property types.

Despegar has no recent reviews or ratings, leaving hotelier sentiment unknown. Its lack of recent user feedback makes it impossible to assess real-world satisfaction.

Edge: eviivo.

How Much Do Despegar and eviivo Cost?

Despegar does not disclose pricing information, and its freemium model suggests limited or no support. eviivo charges a base fee of $700, with no ongoing monthly fees, offering transparency and value.

Given the lack of pricing transparency for Despegar, eviivo’s clear cost structure makes it easier for hotels to evaluate ROI.

Edge: eviivo.

What Type of Hotel Should Use Despegar?

• Hotels that are small, local, or operating in markets where Despegar has a presence.
• Teams that want a free or minimal-cost option without needing extensive features or support.
• Properties with simple distribution needs that do not require integrations or advanced management tools.

Not ideal if:

• You operate multiple properties or need real-time, multi-channel synchronization.
• You require active support, onboarding, or detailed analytics.
• You prioritize reviews, recent feedback, and proven performance.

What Type of Hotel Should Use eviivo?

• Vacation rentals, B&Bs, and small hotels seeking robust channel management features.
• Teams looking for ease of use, automation, and extensive integrations.
• Hotels aiming to expand their online reach with verified OTA connections.

Not ideal if:

• You prefer a free or very low-cost solution and have minimal distribution needs.
• You operate a large property portfolio that requires enterprise-level solutions.
• You want a platform with minimal onboarding or support, as eviivo’s onboarding is well-rated.

eviivo vs Despegar: The Bottom Line for Hotels

The core difference lies in their maturity and support. eviivo is an established, feature-rich platform with recent hotelier reviews, active support, and extensive integrations.

If your hotel wants reliable, scalable, and well-supported channel management, choose eviivo—its recent reviews and comprehensive feature set make it the clear leader. Despegar, lacking recent feedback and features, isn’t a viable choice for hotels serious about growth and operational efficiency.

For hotels seeking proven performance and ongoing support, eviivo is the recommended solution. If cost is a primary concern and your needs are minimal, Despegar might be tempting, but the lack of recent validation makes it a risky bet.