Dgstay vs. Runtriz F&B:
Which Is Right for You?

The Decision

Choosing between Dgstay by Dgstay and Runtriz F&B by Runtriz hinges on your hotel’s specific needs: whether you prioritize digital guest communication and streamlined service management or mobile food and beverage ordering. Both products aim to enhance guest experiences, but they focus on different operational facets. Dgstay offers a comprehensive platform for communication and service management, while Runtriz concentrates on mobile F&B ordering and payments. Which aligns better with your hotel's strategic goals?

Quick Verdict

Dgstay stands out with its higher review count (27 vs. 16), more recent reviews, and a stellar overall rating of 0/5 (though the score seems inconsistent, its support and ease ratings are high). Its user-friendly design and broad feature set make it a robust choice for hotels seeking digital guest interaction. Runtriz, with a 5/5 overall rating from fewer reviews, excels in mobile ordering and payment processing, but its limited recent feedback reduces confidence. Therefore, Dgstay is the stronger option for most hoteliers right now.

Is Dgstay or Runtriz Better for Hotels?

Dgstay and Runtriz serve different core functions, so your choice depends on your operational priorities. Dgstay simplifies guest communication, centralizes service requests, and offers features like upselling and curbside pickup, making it ideal for hotels wanting to digitize and streamline service delivery. Conversely, Runtriz is designed to facilitate fast, contactless food and beverage orders with integrated payment options, perfect for properties focusing on F&B convenience.

Dgstay’s focus on digital communication platforms means it’s more suitable if your hotel aims to improve overall guest interaction and operational efficiency. Runtriz’s strengths lie in enhancing F&B revenue via mobile ordering, especially if your property already has a strong food and beverage component. Do you want a broader guest communication system or a specialized mobile F&B solution?

Dgstay vs Runtriz: Which Should Your Hotel Choose?

If your hotel needs to improve overall guest communication, streamline service requests, and enhance operational efficiency, Dgstay is the better choice. It boasts a high user satisfaction rate with a 4.96/5 onboarding rating and 4.96/5 customer support, backed by 27 reviews with recent activity. Its features like upselling, guest re-ordering, and delivery logistics make it a versatile platform.

In contrast, if your hotel prioritizes mobile food and beverage ordering, scheduling pickups, or in-room payments, Runtriz’s solutions are more appropriate. It offers integrations with payment providers like Stripe and supports Apple Pay and credit card payments, which are crucial for F&B services. However, with only 16 reviews and no recent feedback, confidence in its current performance is limited.

To summarize, choose Dgstay for comprehensive guest engagement, and opt for Runtriz if mobile F&B ordering and digital payments are your focus.

Is Dgstay or Runtriz Easier to Use?

Dgstay is praised for its intuitive, attractive interface, with a 4.93/5 ease of use rating based on 27 reviews, many highlighting its quick setup and straightforward operation. Its onboarding process is rated 4.96/5, and users appreciate support responsiveness, making staff adoption smooth. Reviewers frequently mention the platform’s simplicity in updating hotel services and communicating with guests.

Runtriz is also highly rated for ease of use, with a 4.88/5 score and positive feedback on its user-friendly mobile ordering interface. Customers praise its effectiveness in streamlining food and beverage orders, with reviewers noting no technical issues and easy operation for staff and guests alike. Some mention interface repetitions that could be improved, but overall, it’s considered user-friendly.

Edge: Dgstay.

Which Has Better Features: Dgstay or Runtriz?

Dgstay offers 12 unique features, including upselling, guest re-ordering, scheduling orders, delivery logistics, and curbside pickup, positioning it as a comprehensive communication and service platform. Runtriz has 6 exclusive features like POS integration, Apple Pay, credit card payments, loyalty program integration, white-label app, and Google Pay, emphasizing its focus on F&B transactions.

Both products share 7 features, such as request tracking and digital menu access. Dgstay’s broader feature set makes it more adaptable for overall service management, while Runtriz’s specialized payment and ordering features cater specifically to F&B operations.

Edge: Dgstay.

Which Has Better Customer Support: Dgstay or Runtriz?

Dgstay’s customer support is highly rated at 4.96/5, with reviewers emphasizing the team’s quick response and effective assistance, often mentioning rapid updates and problem resolution. Its onboarding experience is similarly rated at 4.96/5, with hoteliers appreciating the smooth transition and ongoing support.

Runtriz’s support, rated at 4.56/5, is still well-regarded, but some reviews note room for improvement in connectivity and technical assistance. Customers praise its ease of communication but highlight that support could be more responsive at times.

Edge: Dgstay.

Which Has More Integrations: Dgstay or Runtriz?

Runtriz offers 15 verified integrations, including major players like Oracle Hospitality, Infor, and Cendyn, providing a broad ecosystem for F&B and hotel management. Dgstay has 3 verified partners, including hotelkit and Mews, with shared integration with Oracle Hospitality.

The extensive integration network of Runtriz makes it more flexible for properties with complex or existing systems, especially in North America and Europe. Dgstay’s limited integrations suggest it’s better suited for hotels seeking a straightforward, all-in-one communication platform.

Edge: Runtriz.

Which Do Hoteliers Rate Higher: Dgstay or Runtriz?

Dgstay’s review count (27) and recent feedback show high satisfaction, with a 9.96/10 NPS score and 100% likelihood to recommend. Users highlight its simplicity, centralization of requests, and contribution to green initiatives. However, its overall rating score appears inconsistent, but support and onboarding ratings are excellent.

Runtriz’s 16 reviews, all rated 5/5, reflect strong satisfaction in F&B ordering and communication. Its recent reviews, however, are limited, reducing confidence in ongoing performance.

Edge: Dgstay.

How Much Do Dgstay and Runtriz Cost?

Pricing details for Dgstay and Runtriz are not publicly available, which may indicate custom quotes based on hotel size and needs. Neither product offers a freemium model or trial, so costs are likely based on individual negotiations.

Expect to contact vendors directly for pricing. Given the lack of clear pricing data, focus on value and features when comparing these options.

What Type of Hotel Should Use Dgstay?

• Hotels seeking to digitalize guest communication and service requests across multiple departments.
• Properties aiming to increase upselling opportunities and streamline operations.
• Hotels committed to environmentally sustainable practices by reducing paper use.
• Properties with a diverse mix of guest types, including city center hotels, branded hotels, and inns.
• Teams that need rapid onboarding and high support responsiveness.

Not ideal if your hotel primarily needs F&B-specific solutions or already has a robust POS/payments system integrated.

What Type of Hotel Should Use Runtriz?

• Hotels with a significant food and beverage operation that want to drive revenue through mobile ordering.
• Properties seeking contactless payment options, including Apple Pay and credit cards.
• Hotels that want to reduce physical contact points and improve guest convenience.
• Hotels with existing systems compatible with Runtriz’s 15 integrations, especially in North America.
• Teams looking for quick, effective F&B order management with simple guest interaction.

Not ideal if your focus is on broad guest communication outside F&B, or if you need extensive customization in service features.

Dgstay vs Runtriz: The Bottom Line for Hotels

Dgstay and Runtriz focus on different areas of guest service, with Dgstay providing a broad communication platform and operational toolset, while Runtriz centers on mobile F&B ordering and payments. Dgstay’s higher review count, recent feedback, and comprehensive feature set make it the more reliable choice for overall service enhancement.

Choose Dgstay if you want to improve guest communication, streamline requests, and support sustainability initiatives. Opt for Runtriz if your primary goal is to boost F&B sales through mobile ordering, scheduled pickups, and contactless payments.

In summary, for most hotels seeking a versatile, well-supported platform with proven results, Dgstay is the recommended solution. Runtriz is ideal for properties with a strong focus on food and beverage convenience and seamless payment integration.